Gloria started her customer service path in high school when she had a job at a pizza delivery chain taking phone orders. After college and getting married, she moved from Wilmington, NC to Greensboro, NC and worked for American Express where she received extensive customer service training. She started with Triad Dental Studio in August 1997 as a part-time Customer Service Rep. In 2000, she became the Production Coordinator. In 2005, she became the Customer Service Team Leader. She feels blessed to work for Matt and Martha Martin and greatly enjoys working with her co-workers and with the doctors and their staffs. Outside of work, she loves spending time with her husband (32 years!) and her nieces and nephews.
113: Pure Gold From LMT Lab Day Chicago 2020 Part 4: Bob Martin, Samuel Kenchanh, Gloria Brown, Jim Collis
May 25th, 2020 | 1 hr 4 mins
bachelor degree, college, delivery drivers, dental, lab day, laboratory, lmt, podcast, teaching, technician, voices from the bench
Another episode filled with conversations from the Argen booth at LMT Lab Day Chicago 2020. After a update from Shawn Nowak of Nowak Dental Supplies, Elvis and Barb talked to two Dental Technology students, Bob Martin & Samuel Kenchanh. Then they chat with customer service expert Gloria Brown from Triad Dental Studios. And they wrap up this episode with a talk with all around great guy and dental technician Jim Collis.