Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026

• Vision 21 in Las Vegas Jan 15-17 https://www.nadl.org/nadl-vision-21
• Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/
• LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday
• Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/
• exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026

This week we sit down with Stuart Steinbock for a wide-ranging conversation that blends dental industry history, innovation, and personal resilience. As a fourth-generation member of the Steinbock family, Stuart shares the origin story of Whip Mix—from an egg beater with patented features to a global dental manufacturer—and his own unlikely path into the family business, including international expansion, lean manufacturing, and product development that helped shape how labs think about efficiency and quality

The conversation follows Stuart’s journey beyond Whip Mix into startups, direct-to-consumer aligners, 3D printing with Carbon, pandemic-era manufacturing, and running a high-volume orthodontic lab, before landing at Digital Dental as president. Along the way, Stuart offers candid insights on entrepreneurship, digital workflows, ortho vs. restorative mindsets, leadership through change, and the human side of the dental industry—ending with a powerful personal update on family, recovery, and finding balance after adversity

Special Guest: Stuart Steinbock.

Then we bring back the wonderful Steve Campbell from Nexus Dental Laboratory in the UK. Steve is at IDS speaking for exocad and the new exocad ART. He talks about how with exocad, AI, and a video of a patient talking, we can create a video of the patient talking with their new teeth that haven't even been made yet. Steve also updates on Nexus since the last recording and the importance of encouraging your technicians to do better then you.

Lastly we talk to Dr. Nicolas Rohde from VHF Milling Machines. Dr. Rohde started with a business degree and a PhD in Organizational Practices. While in Maryland during school, he meets his wife and takes a job with a implant company and that's how he into dental. That company was a reseller for VHF mills and that is how he found them Dr. Rohde talks about moving back to Germany to run the US division, what sets their mills apart from others, and why they take the time to have their own CAM software to run their mills.

Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster!

Special Guests: Dr. Nicolas Rohde, Juan David Jaramillo Gómez, Luis Diego Monsalve Hoyos, and Steve Campbell RDT.

Already we are missing everyone at LMT Lab Day Chicago 2025. Luckily, we talked to a lot of people that weekend and can still highlight some of the amazing people we met. First up on this episode is Julia Glancey who comes to Chicago all the way from the UK. Julia talks about her journey working for her dentist father, doing a little demolition, before finally finding a home in a dental lab. Entering the industry though management, it wasn't long before she was teaching herself the lab work and getting into full arch restoration. Now Julia is working with a team remotely from all over to provide exceptional care to patients.

Next we talk to Shavit Kohen, who is a student at the New York City College of Technology. The amazing thing is that before she has even graduated, she owns Spark Dental Lab in New York City providing everything from crowns to all-on-x cases. Shavit talks about her journey, starting at the front desk, to how a current student can open a lab with all the technology.

Then for the last conversation, we pivot to bring you Christine McClymont from exocad to talk all about what they have planned for IDS week! If you are at the show, make sure you stop by the exocad booth in HALL 1, booth A040/C041 and see all the amazing things Christine talks about.

Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise.

Special Guests: Christine McClymont, Julia Glancey, and Shavit Kohen.

Vision 21 at Caesar's Palace in Las Vegas - January 16-18
Cal Lab Meeting at the Swissôtel in Chicago February 20-21
LMT Lab Day Chicago in the IVOCLAR BALLROOM - February 20-22
IDS 2025 in the EXOCAD booth in Cologne, Germany - March 25-29

So it's probably safe to say that more labs have 3D printers than don't. And more and more dental offices are getting them too. It's a crowded area with a lot of different printers and resins to choose from. Joining the podcast this week is a IT and computer expert that years ago helped some dentist get into printing. Now Mike Gordon runs 3DNA Dental helping labs and offices get into the world of additive manufacturing. Mike talks about how he discovered dental, how he is creating a A.I. think tank to perfect treatment planning of tooth movement, how shape memory makes direct-to-print clear aligners better, and what exciting things we will see soon in the dental printing space.

The company Mike mentioned about recycling printable metals: https://www.6kinc.com/

Listen to John Wilson from Sunrise Dental Lab and take your own lab to the next level by getting in on some of Ivoclar's End of the Year deals on equipment. If you are looking for your first or looking to expand your capabilities, Ivoclar has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.

Special Guest: Mike Gordon.

Mallorca Spain is known for exporting wonderful almonds, oranges, lemons, olives, olive oil, grapes, wine and excellent cheeses. But did you also know they are known for exporting amazing conversations from people changing dentistry? This week we are back with even more conversation from exocad Insights 2024.

First up is the stellar sister duo of Kristina Vaitelyte and Margarita Vaitelyte. Kristina was on the podcast a while ago but this time we caught them together. They talk about the importance of communication, since Kristina designs in England and Margarita finishes in Lithuania, the workflow of near instant patient treatment planning, and always working with the end result in mind.

Then we learn what a Dental Therapist is when we chat with Cat Edney. Cat started as a hygienist, but knew she could do more and went to get her Dental Therapist license. Now she is working to spread the word of how that role fits within the dental team, allows more (and proper) care to public, and how she communicates to the other members on the team.

On September 11th in Fort Worth, Texas, the 10th annual Race For the Future will take place to raise money for the Foundation For Dental Laboratory Technology. Barb is doing her 9th solo race and Elvis is teaming up with Mark Williamson and Bobby Kenney to form The Abutments. Go to dentallabfoundation.org and click on the DONATE TODAY button. There you need to log in or create an account. Then select “Race for the Future” and enter the name of either Barb Warner or the Abutments, then the amount you want to donate.

Wanting to take your knowledge and skills to the next level? If you are looking for the best education dedicated to dentistry in both the labs and clinics, check out Ivoclar Academy.

From on-demand webinars to in-person training, Ivoclar Academy has a program to meet your busy schedule. Check out all they have to offer HERE!

Special Guests: Cat Edney, Kristina Vaitelyte, and Margarita Vaitelyte.

Look no further for your design or milling needs other than right here in our galaxy. Alien Milling Technologies is a cutting-edge Dental Milling Center known for using the latest methods and technologies in milling top dental prosthetics. They can help your lab by milling everything, like crowns, abutments, partials, guards, titanium bars, and even digital dentures. Best part is that they are all milled right here in the USA. Plus they also provide the same zirconia they mill in-house. Give them a call at 844-ZIRCONIA or visit them at alienmilling.com.

Whip Mix is now providing its milling customers with Prima Milling Tools, the high performance milling tools engineered specifically for Roland mills. This new tool range outperforms the competition. The results show not only that the tools last 29% longer than most others, their precision creates pin-point accuracy, ensuring a perfect fit for the patient. VISIT WHIPMIX.COM OR CALL (800) 626-5651

Special Guest: Norbert Ulmer.