At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.

This week at the Dental Laboratory Association of Texas Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with Tony Aliatim from Axis Dental Milling to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing.

Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Join Elvis and Barb at the Whip Mix Digital Forum October 29 & 30 in Louisville, Ky

When you hear of people consulting in our industry, you would hope that they spent some time in our industry doing what they are "consulting". David Avery has done it all. Classically trained in school, worked in-house for a prosthodontist, owned his own lab, and help grow one of the largest labs on the east coast. David talks about the people who have influenced him along the way, how our profession has changes over the years, and what labs and technicians can do to prepare themselves for success in the coming years.

Gro3X is a dental supply, service and marketing company that was founded by Norbert Ulmer and their goal is to help dental labs, and especially small labs to lower their cost for supplies, provide business opportunities, and generate growth.

Attend their upcoming Gro3X Gem Talks on November 5th in Charlotte, NC. Gro3X Gem Talks is an all day marketing symposium in Ted-Talk style featuring some 10+ lab speakers as they share their most relevant and practical marketing techniques.

We will hear from Sasha der Avanessian from Harvest Dental, Anne Kelzer from AMK Dental Lab, Frankie Acosta from AA Dental Design and Ricki Braswell from Beyond Coaching and former Co-Executive Director of the NADL. All of them will talk about real marketing as it is done in their own labs and businesses every day.

Register now at gro3x.com to take advantage of their early bird special of only $95.

Enter discount code VFTB for Voices from The Bench and receive an extra 10% discount, just because you listen to this Podcast.

The Asiga MAX, the world’s most advanced lab 3D printer, offers exceptional productivity. Well over 400 labs in the U.S. can attest to its accuracy, speed and precision. With 62 micron Print Precision, the Max is optimized for both dental lab or clinic environments. Its exclusive SPS™ Smart-Positioning-System Technology guarantees every layer is formed accurately, resulting in consistent results in any environment, and its single Point Calibration makes calibration extremely accurate and fast.

As an Open Material System, you can print any suitable resin from any material manufacturer. Your choice, no strings. The Max also features the Fastest Material Changeover of any 3D printer. Labs LOVE this! Change completely from one print resin to another in under 30 seconds.

All this and the finest, most dependable technical support staff in the dental lab industry.

Call Whip Mix today or visit whipmix.com to find out more about the Asiga Max!

Have you seen the high prices of precious metal these days? They are close to record highs on gold and palladium. With those high precious metal prices, you are paying a high cost for your alloys. We know that you are using less Precious metal in your lab these days, but if you send in half of what you sent in 5 years ago ,your scrap return will be higher than it was 5 years ago ,because of the high PM prices . You owe it to yourself to find a trusted, reputable refining company.

Look no further! Kulzer refining has been tested, trusted and reputable for over 100 years. They burn, melt and assay all under one roof at their state-of-the-art refining facility in Wartburg Tennessee. They have doubled their production capacity to ensure your scrap return within 2 weeks.

With all the non-precious material that has become present in today’s restorations it is important that we ensure the assay sample is homogenous. At Kulzer, they take the extra step to X-ray the top and bottom after they melt the bar to make sure the precious metal percentages--- are the same. If not, copper is added until they are positive the bar is homogeneous. We know this step is very important to get a precise assay result.

Their reimbursement to the customer is after our 10% refining fee. They have zero additional fees. If you need any free shipping containers, which contain a UPS prepaid, full insured label, please visit mydental360.com/refining or call the Director of Precious Metal Refining, Tony Circelli, directly at (914) 906-1843.

Special Guest: David Avery AS, CDT, TE.

Pre-register for the 2021 Pathera Master Cup or suggest a colleague or friend

The UP 3D P5 milling maching from Aurident is a 5 axis, efficient, dry mill. Great for milling zirconia, PMMA and wax. It boasts software that produces high precision and fast milling. It can mill a crown in 14 minutes and the tool life yields about 60-80 hours of quality restorations. A game changer for labs of all sizes, big and small. For under $20K, a small lab can now do their own milling instead of outsourcing and reducing their profits. Quite impressive! Give Aurident a call at 800-422-7373 or you can visit their website at aurident.com.

Using 3D printed Dentca Temporary Resin is the easy, fast, clean and accurate way of creating natural-looking temporary restorations using Dentca Temporary C&B 3D Print Resin from Whip Mix.

The new temporary material is FDA cleared, biocompatible, photocurable, and can be printed fast. That patient can be temporized with the highest quality temporary crowns that last a minimum of one full year in the mouth. Dentca C&B Temporary features excellent life-like esthetics and shade-matching capability with Vita shades A1, A2, A3, A3.5, B1, B2, and BL (Bleach).

Dentca Temporary C&B resin is validated for use with the Asiga Max, Asiga Pro 2, Asiga Pro 4K, and the Whip Mix Veribuild printers, and with the following curing units: Uvitron (SunRay 400 and IntelliRay 600), and the CUREbox Plus.

For more information, visit www.whipmix.com.

Special Guests: Béatrice Robichaud and Jeffrey Luk.

We have an episode packed full of great technicians from all around the world. Remember when we could still travel. When we were set up at the Argen booth at LMT Lab Day Chicago 2020 we talked to a great technician/dentist duo. Tommy Rodgers CDT from Iverson Dental Labs specializes in full arch hybrids and teamed up with a Dr. Mike Clark who understands the need for treatment planning with a good technician to do those cases. THEN all the way from Romania, we talk Ionut "Bob" Pitu who talks about what our industry is like over there and why he traveled to Lab Day. THEN we sit down with Joshua Fitzgerald again to talk with him about running a one-person lab and using social media as a tool of advertising.

Record yourself giving thanks to that special person or group in our industry and send it to us at info@voicesfromthebench.com. We will play them during all the episode in June to celebrate Dental Technician Appreciation month!

Kettenbach is a company that wants to partner with your lab to make sure you are getting the impressions you need. You know dental offices often ask dental labs what they recommend for impression material. Tell them with confidence a material that backed with amazing customer service and proven results. Give them a call at 877-532-2123 and mention the code Dental Lab Podcast 25 to get 25% off your order

Special Guests: Dr. Mike Clark, Ionut (Bob) Pitu, Joshua Fitzgerald, and Tommy Rogers CDT.