As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.

Join us at the Race For the Future 12 to raise money for the Foundation For Dental Laborary Technology. September 27th in Valley View, Texas!

https://dentallabfoundation.org/news-events/race-for-the-future/

Shawn Nowak from Nowak Dental Supplies joins Elvis and Barb to talk all things NOLA LabFest October 15-17th, including the welcome addition to the speaker lineup: martial arts instructor and business coach Jude Grayson. After Jude’s keynote at last year’s LabFest, the response was strong enough to bring him back for another keynote and a breakout session. The conversation starts with the obvious question: what the heck does a karate instructor know about the dental laboratory industry?

As Jude explains, quite a bit. Having practiced martial arts since he was five years old and built a career around teaching, competition, entrepreneurship, and business coaching, Jude draws a surprising number of parallels between martial arts and business. He talks about discipline, competition, confidence, risk, and his “five-year-old board break moment”—the idea that sometimes the ability to succeed is already inside us, and the right coach simply helps unlock it. He also explains how those lessons translate into working with business owners and helping them recognize opportunities they may not see themselves.

The conversation then turns toward one of the biggest challenges facing dental laboratories today: knowing when it’s time to pivot. With technology, AI, 3D printing, changing doctor workflows, and the evolving DSO landscape continuing to reshape the industry, Jude’s NOLA LabFest keynote will focus on how business owners can recognize when change is necessary, decide when to act, and understand the risks that come with being an early adopter. He also shares some great perspective on failure, competition, and why making a bad business decision doesn’t necessarily mean you’ve lost—the real loss comes when you stop competing altogether.

Shawn also gives us a look at what else is happening at NOLA LabFest, including education on AI, social media marketing, employee culture, DSOs, and other topics affecting dental laboratories right now. And, of course, there’s plenty of the NOLA LabFest fun mixed in, from the masquerade party and distillery tour to the return of Family Feud. It’s a conversation about business, leadership, taking risks, and finding ways to keep dental laboratories moving forward—and it all starts with a karate instructor walking into a dental show.

Special Guests: Jude Grayson and Shawn Nowak.

As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.

This week on Voices From the Bench, we finally sit down with someone we’ve been wanting to have on the show for a LONG time—Philip Gold! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold’s lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated.
Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn’t about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise.

And if you know Philip, you know he’s never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn’t pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning.

We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip’s career, and how the dental laboratory community has always been willing to share knowledge when you’re willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history.

Special Guest: Phillip Gold.

As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.

Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.

But this conversation goes far beyond Matt's career. His book, The Invisible Profession, explores how the dental laboratory industry arrived at a place where technicians and laboratories are often undervalued, pushed into price competition, and expected to simply keep their heads down and produce. Matt shares his thoughts on the "million little things" that shaped the industry, the danger of becoming a "busy fool," and why laboratories need to stop competing solely on price and start becoming known for the value, expertise, and partnership they bring to the dental team. Elvis, Barb, and Matt also talk about the changing landscape of digital dentistry, AI, 3D printing, speed, service, and why the labs that embrace change and remain agile will be the ones positioned for the future. It's an honest, thought-provoking, and ultimately optimistic conversation about where the dental laboratory profession has been, where it is today, and where it can go next.

Special Guest: Matt Everatt.

At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.

While at Exocad Insights in Mallorca, Elvis and Barb sit down with Beth Collington, President of Exocad America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry.

Then Josh Jakson and Robert Norton join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next.

Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.

Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Make sure you visit Ivoclar at LMT Lab Day Chicago 2025. Ivoclar will be in their usual spot at Grand Ballroom A&B in the East Tower, on the Gold Level. Right across from the registration desk.

Register today!

Make sure you come see VOICES FROM THE BENCH recording from the Ballroom all weekend!

Thanks to the AMAZING people at exocad, Elvis and Barb will be recording for the first time at IDS in Cologne, Germany. March 25 - 28 in Hall 1, booth A040/C041. Come see us, be on the podcast, and see all the amazing things exocad is doing for your lab!

In the ever-evolving world of dentistry, the integration of artificial intelligence (AI) is paving the way for significant advancements in efficiency and patient care. In our latest podcast episode, we had the pleasure of speaking with the innovative minds behind Dentscape AI, a company that is transforming the dental lab landscape.

Dentscape AI is not just another tech startup; it’s a groundbreaking solution designed specifically for dental labs. With their AI agent, dental technicians can now generate up to 100 crowns in just 10 minutes! This remarkable feat is achieved by simplifying workflows and reducing the workload of dental professionals, allowing them to focus on more complex tasks that require human creativity and expertise.

The conversation began with the introduction of the Dentscape team, including co-founders Bill Cho and Dr. Sylvie Liu. Sylvie, a practicing dentist and lecturer in digital dentistry, shared her journey from traditional dentistry to entrepreneurship. Her passion for the artistry of dentistry led her to seek innovative solutions that would not only enhance her practice but also address the pressing challenges faced by dental labs. Bill explained the three key pillars that support their AI model: high-quality data, advanced algorithms, and robust computing power. By partnering with large dental labs, Dentscape AI ensures that their models are trained on real-world data, allowing for accuracy and reliability in crown design. As Ryan Axelson, another key member of the Dentscape team, pointed out, their goal is to provide tools that empower technicians, allowing them to enhance their workflow and ultimately improve patient care.

You are invited to Ivoclar’s IPS e.max Panel Discussion Friday, February 22nd stating at 3:00 at LMT Lab Day in Chicago. Our very own Barb Warner will be on stage with Jessica Birrell, Stephenie Goddard, Mike Roberts, Jed Archibald and Dr. Ken Malament as they dive into the world of e.max. After the panel discussion, Ivoclar will host a Happy Hour to commemorate this 20-year milestone. So, please join us by registering at Labday.com/Ivoclar.

Make sure you visit Aidite at Booth E-26 during your visit at LMT Lab Day Chicago! They will be there showcasing their exciting new products and cutting-edge solutions in digital dentistry. Attendees can explore hands-on demonstrations of Biomic stain & glaze techniques and some of their other innovative technologies. Aidite will also host engaging lectures in Grand Suite 2, East Tower, covering topics such as EZneer, 3D Pro-Zir, Digital Dentures, and their Aidite Cloud design service. Even before you go, you can stay updated by following @AiditeNorthAmerica on all social media platforms. Don’t miss the opportunity to see how Aidite is shaping the future of dental labs!

Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise.

Special Guests: Bill Chou, Dr. Sylvie Liu, and Ryan Axelson.

We spend a lot of time in our lab doing repetitive tasks that let's all agree, no one really enjoys doing. File organization, nesting, adding pins and supports... the list goes on. Kris Wouters has a long history in the 3D printing industry. After joining OQTON and working on automation strategies, Kris and the rest of the dental division started their own company to focus on the dental lab industry. They started OQCAM to help labs streamline and simplify their digital workflow. Kris talks about his history, the history of the company, some great examples on how OQCAM can work in a lab, and how it's scalable to work with labs of all sizes.

Introducing Ivotion Digital Dentures from Ivoclar – Experience unparalleled precision and efficiency with Ivoclar‘s state-of-the-art digital denture workflow.

Ivotion is available in their patent pending monolithic disc that combines denture base and tooth materials in one seamless puck. Or if you lab needs more flexibility, Ivotion is also available as stand-alone discs - Ivotion Base, Dent and Dent Multi all in 98mm width to fit your favorite milling machine.

With Ivotion you can streamline your lab’s processes, reduce production time, and enhance patient satisfaction. Elevate your lab's capabilities with Ivotion Digital Dentures – where innovation meets perfection. Discover the future of dentures today with Ivoclar." Thanks for your continued support of the podcast Ivoclar.

Special Guest: Kris Wouters.

We all know that a majority of labs use 3shape. We also know that a majority of the labs outsource designs in some capacity. Have you ever wondered how it works so efficiently? This week Elvis and Barb chat with Cole Bishop who is the Global Head of Design Quality with 3Shape Design Services. Cole comes from a long background of working in dental labs and really understands that no two people want the same design. He talks about his journey, getting into digital, developing the design options for Full Contour, transition to 3shape, and helping them to develop the 90 second AI design service called Automate.

Wanting to take your knowledge and skills to the next level? If you are looking for the best education dedicated to dentistry in both the labs and clinics, check out Ivoclar Academy.

From on-demand webinars to in-person training, Ivoclar Academy has a program to meet your busy schedule. Check out all they have to offer HERE!

Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth are the ultimate solution for creating lifelike and stunning smiles.

Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since VITA believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit vitanorthamerica.com/freemft

Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.

Join the VITA family today.

Special Guest: Cole Bishop.

We will also be recording Thursday night during the Cal-Lab Association Meeting that same weekend! Check out this amazing event and register today!

How do you market your lab? By talking about the materials that you use? Do you mention how many years of experience your technicians have. Sure, that is one way to go, but how would you like your lab to be known for offering a distinctive value to dentists and their patients. This week we brought back on two guests that have partnered up to help labs market their uniqueness. Rob Laizure from Full Contour and 3shape Automate and Sasha Der Avanessian from Harvest Dental understand branding. Brought together by their love of the industry and seeing labs succeed, they talk about combining their values and how a lab can position themself to market a solution to a problem and not just a product. The conversation gets deep, but it's worth the dive.

Check out Sasha's podcast: Entrepreneur Insight

Join Luke LaRocque-Walker & Paul Imperius from True North Denture & Implant Centre and many others in the Ivoclar Ballroom at LMT Lab Day Chicago 2024. February 22-24, the biggest dental lab show in America happens and the place to be is in the Ivoclar Ballroom where all weekend Elvis Dahl and Barbara Warner will be set up recording everyone all weekend. Head over to voicesfromthebench.com/ivoclar to see a complete line up of all the lectures going on all weekend! We will see you there!

Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth are the ultimate solution for creating lifelike and stunning smiles.

Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since VITA believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit vitanorthamerica.com/freemft

Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.

Join the VITA family today.

Candulor a dental supply company from Switzerland has solutions no matter if you are analog or digital

Check out their PhysioSet TCR tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.

The Swiss School of Prosthetics in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner Edmonds Dental Supply

Candulor, High End Only

Special Guests: Rob Laizure and Sasha Der Avanessian.

Be sure to come see Barb on stage and join a great association. The Cal-Lab meeting February 23 & 24 in Chicago!
JOIN TODAY!

Let's face it. Digital is a majority of our workflow. At least for fixed and it's quickly becoming the workflow for removables. As labs scale, there has been a need for someone to handle the design side of the production. Enter Full Contour. In 2011 Rob Laizure and his father decided to take their lab and dedicate it to only design services. Slowly scaling as they grew, they soon went from 3 technicians in an apartment to over 150 worldwide. Rob talks about the journey, the relationships, and the need to deliver 100% to labs. Now even bigger, Full Contour became part of the 3shape family and renamed 3Shape Design Services and still offers the amazing options and constant quality we are all use to.

Are you attending the LMT Lab Day show in Chicago from Feb 23rd-25th? Join Ivoclar as they celebrate their 100 Year Anniversary in the dental industry. A feat few have accomplished and it’s all thanks to you! In the Ivoclar Grand Ballroom A&B, get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn firsthand from many of the industry’s leading dental professionals as they share their tips and tricks for success. Come and hear from Lee Culp, Esther Schwenning, Yuki Momma, Dr Ed McLaren, Eric Kukucka and MORE... For a full listing of speakers CLICK HERE!

Also, come and see us, Voices from the bench, as this will be our home on Feb 24th and 25th. Come by to say Hi, record with us and tell us what inspires you or just give Ivoclar a “Happy 100 years“ shout out on the podcast.

Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices to learn more or send an email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!

Special Guest: Rob Laizure.

Did you know that most inLab MCX5 users that have ordered burs from Gro3X once, keep on ordering Gro3X burs over and over again? Because Gro3X burs are engineered by some of the folks who have been providing burs to some of the largest US production labs for years.

Did you also know, that most Roland and DGShape users have no idea what they are missing out?

To give Roland and DGSHAPE users the opportunity to find out for themselves how good Gro3X burs work also for their machines, Gro3X is now offering a BUY 3, GET 2 BURS FREE special. This is exclusively for Voices From The Bench listeners.

Simply go to the Gro3X website at gro3x.com click on burs, then select Roland & DGSHAPE. Add five burs of your choice to your cart, click on CHECK-OUT, enter discount code B3G2Burs and check out.

Whip Mix is now providing its milling customers with Prima Milling Tools, the high performance milling tools engineered specifically for Roland mills. This new tool range outperforms the competition. The results show not only that the tools last 29% longer than most others, their precision creates pin-point accuracy, ensuring a perfect fit for the patient.

The uncoated tools save up to 40% per restoration over the market leaders, VISIT WHIPMIX.COM OR CALL (800) 626-5651

Special Guests: Nathan DiBiase, Nathan Stainback, Patrick Strohkirch, and Tom Houle.