As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.

This week we finally get the conversation we’ve been trying to have for years with the 2025 CDT of the Year, Mike Wandling! Mike takes us back to 2001, when a few friends pointed him toward the dental laboratory industry and he landed at Keller in St. Louis. Starting out in crown and bridge, waxing, metal finishing, and casting, Mike quickly discovered that his real passion was working with people and teaching others.

We talk about Mike’s journey from technician to trainer, Director of Training and Education, department manager, and eventually production manager overseeing a large fixed department. Along the way, he became heavily involved with the NBC, helping Keller become a CDT exam host lab and creating study clubs and hands-on preparation that helped take the lab from just a handful of CDTs to 17 in only a few years. Mike went on to earn multiple CDT certifications and eventually became a Master CDT, examiner, and member of the NBC Board of Trustees.

Mike also gives us a behind-the-scenes look at the work that goes into creating and updating the CDT exams, including his legendary “A-Team” partnership with Barb. We talk about keeping certification relevant as technology changes, the importance of continuing education, and why Mike believes in getting just one percent better every day.

After leaving Keller in 2015, Mike opened his own laboratory, eventually merging with Summit to become Summit-Horizon Dental Laboratory. Today, he serves as Operations Manager while still working on specialty cases and staying involved with doctors, production, workflow, and quality. We also talk about his recent recognition as the 2025 CDT of the Year and his new role as a Key Opinion Leader with Aidite.

Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?

He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.

And he couldn’t do it without icortica.

Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.

Stop digging for data and start taking action.

Head to icortica.com and schedule your demo today.

Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”

You didn’t start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.

Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.

LabNCloud — the operating system for dental labs. Built by techs, for techs.

True ROI isn’t just about what you pay for your equipment—it’s about what it delivers every day. With Roland’s DGSHAPE DWX milling solutions, reliable performance means more production, fewer interruptions, and less time troubleshooting or waiting on equipment. Keep your workflow moving, take on more work, and let every completed case contribute to your bottom line. That’s real ROI. Visit rolanddental.com to discover Roland’s DGSHAPE DWX milling solutions.

Special Guest: Michael Wandling CDT.

Make sure you visit Ivoclar at LMT Lab Day Chicago 2025. Ivoclar will be in their usual spot at Grand Ballroom A&B in the East Tower, on the Gold Level. Right across from the registration desk.

Register today!

Make sure you come see VOICES FROM THE BENCH recording from the Ballroom all weekend!

Attend the 99th Annual Cal-Lab Meeting Feb 20 & 21 at the Swissôtel in Chicago. (Connected to the Hyatt and Lab Day)
Elvis & Barb will be *recording there Thursday night during the "Cocktail Hour" from 4:00 to 6:30 *
Register today: https://cal-lab.org/annual-meeting

This week we had the pleasure of speaking with Ryan McEachern, the Director of Technical Support and Installations at Zubler USA. As a second-generation dental technician, Ryan has a wealth of experience and knowledge in the dental industry, having started his career in a large lab in California. His journey led him to Zubler, where he plays a crucial role in bringing innovative products to the market.

Zubler USA is known for its high-quality dental equipment, including advanced milling machines and ceramic ovens. Ryan shared insights into how these products are designed to improve efficiency and quality in dental labs. One of the standout features of their ceramic oven, the VARIO 230, is its ability to provide even heating and cooling, which is essential for ensuring the integrity of dental materials. This technology allows dental technicians to produce better results while minimizing the risk of fractures in their work.

Another exciting aspect of the conversation was the discussion around zirconia materials. Ryan revealed that Zubler's 3:45 zirconia can be centered in just four hours, making it one of the fastest options available in the industry. This innovation not only saves time but also enhances productivity in dental labs, allowing technicians to meet the demands of their patients more effectively.

Customer service is a core value at Zubler USA, and Ryan emphasized the importance of being an extension of their customers. By providing top-notch support and training, Zubler ensures that dental technicians have the resources they need to succeed. This commitment to customer satisfaction sets Zubler apart in a competitive market.

You are invited to Ivoclar’s IPS e.max Panel Discussion Friday, February 22nd stating at 3:00 at LMT Lab Day in Chicago. Our very own Barb Warner will be on stage with Jessica Birrell, Stephenie Goddard, Mike Roberts, Jed Archibald and Dr. Ken Malament as they dive into the world of e.max. After the panel discussion, Ivoclar will host a Happy Hour to commemorate this 20-year milestone. So, please join us by registering at Labday.com/Ivoclar.

Make sure you visit Aidite at Booth E-26 during your visit at LMT Lab Day Chicago! They will be there showcasing their exciting new products and cutting-edge solutions in digital dentistry. Attendees can explore hands-on demonstrations of Biomic stain & glaze techniques and some of their other innovative technologies. Aidite will also host engaging lectures in Grand Suite 2, East Tower, covering topics such as EZneer, 3D Pro-Zir, Digital Dentures, and their Aidite Cloud design service. Even before you go, you can stay updated by following @AiditeNorthAmerica on all social media platforms. Don’t miss the opportunity to see how Aidite is shaping the future of dental labs!

Special Guest: Ryan McEachern .

Vision 21 at Caesar's Palace in Las Vegas - January 16-18
Cal Lab Meeting at the Swissôtel in Chicago February 20-21
LMT Lab Day Chicago in the IVOCLAR BALLROOM - February 20-22
IDS 2025 in the EXOCAD booth in Cologne, Germany - March 25-29

If there is one dental lab in the United States that probably every single dentist in the US has heard of (and probably used at least once), it's Glidewell Dental Labs in Newport Beach, California. For over 50 years, it has been run by the guy with his name on the building, but about 3 years ago, a new CEO was announced and everyone said Stephenie who? This week we get to know Stephenie Goddard and her history with Glidewell. Starting 18 years ago to run their HR department, she has seen Glidewell go from 1,100 employees to 5,000. She has seen the technology explode and the industry changing Bruxzir enter the field. Just wait until she talks about how she found out that she was going to be the CEO. Stephenie talks about the importance of culture, leadership training, and making sure she doesn't spend too much time "sweating the small stuff".

Listen to John Wilson from Sunrise Dental Lab and take your own lab to the next level by getting in on some of Ivoclar's End of the Year deals on equipment. If you are looking for your first or looking to expand your capabilities, Ivoclar has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.

Special Guest: Stephenie Goddard.

Zirconia. Every lab that does fixed restorations uses it. And why not, it's a great material that comes in different strengths and translucencies. But how much do you really know about zirconia? Get ready to learn a lot more! This week we talk to Dr. Rella Christensen who has been studying zirconia in the mouth since the early days and has some fascinating results to share with us. She is also joined by Jay Emirzian from Galaxy Dental Lab who has found a way to eliminate post sinter staining by doing some pre sinter polishing. A great conversations for all the dental nerds our there!

B&D Dental Technologies: Origin® Live™ Zirconia

Jay's Greenstate Pre-Polishing Tool Kits from Zubler USA

Did you know Asiga has over 500 validated materials on their open material system. And it's growing every day?

By harnessing Asiga's proprietary layer monitoring technology with its smart positioning system and integrated internal radiometer, as a laboratory, you will be able to produce any indication you desire. Whether models, splints, temporaries, or even permanent crowns.

Your investment will be future proofed by Asiga's rugged engineering. Providing you with a fast, accurate, and repeatable machine, with a reputation that is time tested in the laboratory industry.

If you would like to learn about Asiga's machine or material offerings, please visit the website at asiga.com or contact your favorite dental reseller.

Whip Mix is thrilled to announce their most recent addition to their milling product line. Introducing the DWX-53DC from DGSHAPE. This powerful mill satisfies your 'NEED FOR SPEED'. Three reasons to consider this mill:

1. It has 3 times the gripping power for PMMA.

2. It mills 30% faster.

3. The integrated webcam allows you to monitor a milling project from anywhere, on any device.

Go to tinyurl.com/WhipMixRolandMill to learn how you can take your milling to the next level.

Special Guests: Dr. Rella Christensen and Jay Emirzian CDT.

This podcast is all about featuring people from and associated with our industry. But it's not very often that we get to talk with someone that 100% of the people in dentistry have heard of. Jim Glidwell from Glidewell Laboratories, comes on the podcast to talk about how he accidently and without a plan grew to be one of the largest and most successful dental laboratories in the world with multiple locations worldwide. Jim is a technician at heart that explains that you have to "constantly mess up" to deal with the "Constant Change". From his kitchen table to 5,000+ employees, there is sure to be something learned from him. Jim talks about the importance of advertising, popularizing monolithic zirconia, how COVID affected him personally and the lab, and his new book coming out December 8th "Constant Change"

Order the book "Constant Change: Adventures in business and life – my journey from start-up to 5,000 employees" today!

The UP 3D P5 milling maching from Aurident is a 5 axis, efficient, dry mill. Great for milling zirconia, PMMA and wax. It boasts software that produces high precision and fast milling. It can mill a crown in 14 minutes and the tool life yields about 60-80 hours of quality restorations. A game changer for labs of all sizes, big and small. For under $20K, a small lab can now do their own milling instead of outsourcing and reducing their profits. Quite impressive! Give Aurident a call at 800-422-7373 or you can visit their website at aurident.com.

Whip Mix has developed VeriSplint OS, a popular 3D printed resin that is rigid, durable and affordable. This popular resin was the first 510K accepted splint material that is transparent, biocompatible and polishes to a high, clear shine.

All of this, and a low cost, averaging between $5.00 - $6.00 per splint.

If you’d like more information about VeriSplint OS, visit Whip Mix’s website at whipmix.com or call the 800-626-5651.

Special Guest: Jim Glidewell CDT.