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    <title>Voices from The Bench - Episodes Tagged with “Business Development”</title>
    <link>https://www.voicesfromthebench.com/tags/business%20development</link>
    <pubDate>Mon, 17 Aug 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</itunes:summary>
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    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Deverick &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
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  <title>438: Shawn Nowak &amp; Jude Grayson: What Does a Karate Guy Know About Dental Labs?</title>
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  <pubDate>Mon, 17 Aug 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
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  <itunes:episode>438</itunes:episode>
  <itunes:title>Shawn Nowak &amp; Jude Grayson: What Does a Karate Guy Know About Dental Labs?</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Shawn Nowak from Nowak Dental Supplies joins Elvis and Barb to talk about NOLA LabFest and the unexpected connection between martial arts and the dental laboratory industry with speaker Jude Grayson. They discuss leadership, business, knowing when to pivot, and how lessons from competition and martial arts can help lab owners navigate a rapidly changing industry. Plus, Shawn gives a preview of what’s coming to NOLA LabFest, including education, networking, and plenty of New Orleans fun.</itunes:subtitle>
  <itunes:duration>1:04:20</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;Hello, Voices of the Bench community. This is Casey Baldwin with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;IPS emax Zirconia&lt;/a&gt;, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I&lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;PS emax Zirconia&lt;/a&gt; can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.&lt;/h3&gt;

&lt;p&gt;Join us at the Race For the Future 12 to raise money for the &lt;a href="https://dentallabfoundation.org/" rel="nofollow noopener"&gt;Foundation For Dental Laborary Technology&lt;/a&gt;. September 27th in Valley View, Texas!&lt;/p&gt;

&lt;p&gt;&lt;a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener"&gt;https://dentallabfoundation.org/news-events/race-for-the-future/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Shawn Nowak&lt;/strong&gt; from Nowak Dental Supplies joins Elvis and Barb to talk all things &lt;a href="https://www.nolalabfest.com/" rel="nofollow noopener"&gt;NOLA LabFest&lt;/a&gt; October 15-17th, including the welcome addition to the speaker lineup: martial arts instructor and business coach &lt;strong&gt;Jude Grayson&lt;/strong&gt;. After Jude’s keynote at last year’s LabFest, the response was strong enough to bring him back for another keynote and a breakout session. The conversation starts with the obvious question: what the heck does a karate instructor know about the dental laboratory industry?&lt;/p&gt;

&lt;p&gt;As Jude explains, quite a bit. Having practiced martial arts since he was five years old and built a career around teaching, competition, entrepreneurship, and business coaching, Jude draws a surprising number of parallels between martial arts and business. He talks about discipline, competition, confidence, risk, and his “five-year-old board break moment”—the idea that sometimes the ability to succeed is already inside us, and the right coach simply helps unlock it. He also explains how those lessons translate into working with business owners and helping them recognize opportunities they may not see themselves.&lt;/p&gt;

&lt;p&gt;The conversation then turns toward one of the biggest challenges facing dental laboratories today: knowing when it’s time to pivot. With technology, AI, 3D printing, changing doctor workflows, and the evolving DSO landscape continuing to reshape the industry, Jude’s NOLA LabFest keynote will focus on how business owners can recognize when change is necessary, decide when to act, and understand the risks that come with being an early adopter. He also shares some great perspective on failure, competition, and why making a bad business decision doesn’t necessarily mean you’ve lost—the real loss comes when you stop competing altogether.&lt;/p&gt;

&lt;p&gt;Shawn also gives us a look at what else is happening at NOLA LabFest, including education on AI, social media marketing, employee culture, DSOs, and other topics affecting dental laboratories right now. And, of course, there’s plenty of the NOLA LabFest fun mixed in, from the masquerade party and distillery tour to the return of Family Feud. It’s a conversation about business, leadership, taking risks, and finding ways to keep dental laboratories moving forward—and it all starts with a karate instructor walking into a dental show. Special Guests: Jude Grayson and Shawn Nowak.&lt;/p&gt;
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Nowak Dental, Jude Grayson, martial arts, karate, karate instructor, martial arts instructor, karate teacher, martial arts teacher, business coach, business coaching, executive coaching, entrepreneurship, entrepreneur, entrepreneurship in dentistry, dental entrepreneurship, business education, leadership, business leadership, leadership development, personal development, professional development, confidence, discipline, competition, competitive mindset, competitive business, business strategy, business growth, business mindset, business success, business lessons, business coaching for dental labs, coaching, mentorship, motivation, inspiration, risk taking, taking risks, calculated risk, risk management, early adopter, early adoption, innovation, innovation in dentistry, dental innovation, business innovation, pivot, pivoting, business pivot, pivot strategy, knowing when to pivot, adapting, adaptability, business adaptability, change management, navigating change, industry change, 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lab transformation, business transformation, leadership transformation, entrepreneurial leadership, strategic leadership, business performance, business development, business opportunity, industry trends, future trends, dental laboratory future trends, dental technology future, dental business future, dental lab owners, dental technicians, dental technologist, dental professionals, dental professionals education, dental professionals networking, dental industry networking, dental industry events, dental industry conference, dental industry speakers, dental industry business, dental industry leadership, dental industry innovation, dental industry technology, dental industry future, New Orleans events, NOLA events, NOLA conference, NOLA LabFest speakers, NOLA LabFest education, NOLA LabFest keynote, NOLA LabFest dental, NOLA LabFest dental laboratory, NOLA LabFest 2026, Nowak Dental Supplies NOLA LabFest, Jude Grayson NOLA LabFest, Shawn Nowak NOLA LabFest, karate at dental conference, martial arts at dental conference, unexpected dental speaker, unconventional speaker, unconventional business lessons, business mindset for dental labs, leadership for dental labs, strategy for dental labs, innovation for dental labs, growth for dental labs, change for dental labs, technology for dental labs, future of dental laboratory industry, dental lab podcast episode, dental technician podcast episode, dental industry podcast episode, Voices From the Bench podcast episode</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>Join us at the Race For the Future 12 to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laborary Technology</a>. September 27th in Valley View, Texas!</p>

<p><a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener">https://dentallabfoundation.org/news-events/race-for-the-future/</a></p>

<p><strong>Shawn Nowak</strong> from Nowak Dental Supplies joins Elvis and Barb to talk all things <a href="https://www.nolalabfest.com/" rel="nofollow noopener">NOLA LabFest</a> October 15-17th, including the welcome addition to the speaker lineup: martial arts instructor and business coach <strong>Jude Grayson</strong>. After Jude’s keynote at last year’s LabFest, the response was strong enough to bring him back for another keynote and a breakout session. The conversation starts with the obvious question: what the heck does a karate instructor know about the dental laboratory industry?</p>

<p>As Jude explains, quite a bit. Having practiced martial arts since he was five years old and built a career around teaching, competition, entrepreneurship, and business coaching, Jude draws a surprising number of parallels between martial arts and business. He talks about discipline, competition, confidence, risk, and his “five-year-old board break moment”—the idea that sometimes the ability to succeed is already inside us, and the right coach simply helps unlock it. He also explains how those lessons translate into working with business owners and helping them recognize opportunities they may not see themselves.</p>

<p>The conversation then turns toward one of the biggest challenges facing dental laboratories today: knowing when it’s time to pivot. With technology, AI, 3D printing, changing doctor workflows, and the evolving DSO landscape continuing to reshape the industry, Jude’s NOLA LabFest keynote will focus on how business owners can recognize when change is necessary, decide when to act, and understand the risks that come with being an early adopter. He also shares some great perspective on failure, competition, and why making a bad business decision doesn’t necessarily mean you’ve lost—the real loss comes when you stop competing altogether.</p>

<p>Shawn also gives us a look at what else is happening at NOLA LabFest, including education on AI, social media marketing, employee culture, DSOs, and other topics affecting dental laboratories right now. And, of course, there’s plenty of the NOLA LabFest fun mixed in, from the masquerade party and distillery tour to the return of Family Feud. It’s a conversation about business, leadership, taking risks, and finding ways to keep dental laboratories moving forward—and it all starts with a karate instructor walking into a dental show.</p><p>Special Guests: Jude Grayson and Shawn Nowak.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>Join us at the Race For the Future 12 to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laborary Technology</a>. September 27th in Valley View, Texas!</p>

<p><a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener">https://dentallabfoundation.org/news-events/race-for-the-future/</a></p>

<p><strong>Shawn Nowak</strong> from Nowak Dental Supplies joins Elvis and Barb to talk all things <a href="https://www.nolalabfest.com/" rel="nofollow noopener">NOLA LabFest</a> October 15-17th, including the welcome addition to the speaker lineup: martial arts instructor and business coach <strong>Jude Grayson</strong>. After Jude’s keynote at last year’s LabFest, the response was strong enough to bring him back for another keynote and a breakout session. The conversation starts with the obvious question: what the heck does a karate instructor know about the dental laboratory industry?</p>

<p>As Jude explains, quite a bit. Having practiced martial arts since he was five years old and built a career around teaching, competition, entrepreneurship, and business coaching, Jude draws a surprising number of parallels between martial arts and business. He talks about discipline, competition, confidence, risk, and his “five-year-old board break moment”—the idea that sometimes the ability to succeed is already inside us, and the right coach simply helps unlock it. He also explains how those lessons translate into working with business owners and helping them recognize opportunities they may not see themselves.</p>

<p>The conversation then turns toward one of the biggest challenges facing dental laboratories today: knowing when it’s time to pivot. With technology, AI, 3D printing, changing doctor workflows, and the evolving DSO landscape continuing to reshape the industry, Jude’s NOLA LabFest keynote will focus on how business owners can recognize when change is necessary, decide when to act, and understand the risks that come with being an early adopter. He also shares some great perspective on failure, competition, and why making a bad business decision doesn’t necessarily mean you’ve lost—the real loss comes when you stop competing altogether.</p>

<p>Shawn also gives us a look at what else is happening at NOLA LabFest, including education on AI, social media marketing, employee culture, DSOs, and other topics affecting dental laboratories right now. And, of course, there’s plenty of the NOLA LabFest fun mixed in, from the masquerade party and distillery tour to the return of Family Feud. It’s a conversation about business, leadership, taking risks, and finding ways to keep dental laboratories moving forward—and it all starts with a karate instructor walking into a dental show.</p><p>Special Guests: Jude Grayson and Shawn Nowak.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>437: Phillip Gold: The Gold Standard of Dental Technology </title>
  <link>https://www.voicesfromthebench.com/437</link>
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  <pubDate>Mon, 10 Aug 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/59b782dd-55b4-4f67-a128-668878d0dff8.mp3" length="62339328" type="audio/mpeg"/>
  <itunes:episode>437</itunes:episode>
  <itunes:title>Phillip Gold: The Gold Standard of Dental Technology </itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.</itunes:subtitle>
  <itunes:duration>1:04:52</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;Hey there Voices of the Bench community, this is Trish Jones with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener"&gt;IPS Emax Zirconia&lt;/a&gt; offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,&lt;a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"&gt; &lt;em&gt;The Invisible Profession&lt;/em&gt;&lt;/a&gt;. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.&lt;/h3&gt;

&lt;p&gt;This week on Voices From the Bench, we finally sit down with someone we’ve been wanting to have on the show for a LONG time—&lt;strong&gt;Philip Gold&lt;/strong&gt;! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold’s lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated.&lt;br&gt;
Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn’t about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise.&lt;/p&gt;

&lt;p&gt;And if you know Philip, you know he’s never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn’t pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning.&lt;/p&gt;

&lt;p&gt;We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip’s career, and how the dental laboratory community has always been willing to share knowledge when you’re willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history. &lt;/p&gt;

&lt;p&gt;Special Guest: Phillip Gold.&lt;/p&gt;
</description>
  <itunes:keywords>Philip Gold, Philip Gold, Voices From the Bench, dental laboratory, dental lab, dental technician, dental technology, dental industry, dental technician life, dental laboratory history, dental lab history, dental education, dental education history, dental lab education, dental craftsmanship, dental craftsmanship, dental career, dental career story, dental family, family business, family laboratory, family legacy, dental legacy, laboratory legacy, Raymond Gold, Oral Arts, By Design Dental Studio, By Design, National Dentex, NDX, Williams Gold, Williams Gold Refining Company, Ivoclar, dental materials, gold dentistry, gold alloy, gold work, casting, dental casting, crown and bridge, crown and bridge technician, ceramics, dental ceramics, ceramic technician, porcelain, porcelain fused to metal, PFM, jacket crowns, Empress, e.max, dentures, denture technician, partial dentures, removable prosthetics, implants, implant dentistry, implant technician, digital dentistry, digital dental laboratory, digital workflow, dental CAD, dental CAM, milling, dental milling, dental mills, 3D printing, dental printers, dental technology, digital technician, dental laboratory equipment, dental lab equipment, CDT, Certified Dental Technician, CDT certification, CDT exam, dental certification, digital CDT, ceramics CDT, crown and bridge CDT, partials CDT, dentures CDT, implants CDT, digital certification, dental certification exam, NBC, National Board for Certification, dental laboratory certification, dental technician certification, dental education, continuing education, dental training, dental mentorship, dental mentoring, laboratory leadership, dental leadership, lab management, dental lab management, laboratory management, team building, leadership, succession planning, family business succession, business development, customer service, dental lab customer service, client relationships, doctor relationships, dentist relationships, laboratory relationships, customer relationships, business relationships, account management, business development, sales, dental sales, dental laboratory sales, lab sales, relationship business, dental practice relationships, dental practice, dental offices, dentist, dentists, dental community, dental laboratory community, dental industry community, giving back, industry leadership, industry involvement, professional development, professional growth, technician development, technician education, mentorship, learning, lifelong learning, skills development, troubleshooting, quality control, dental lab quality control, diagnostics, dental diagnostics, diagnostic wax-up, wax-up, dental waxing, dental wax-up, analog dentistry, analog dental laboratory, digital workflow, digital dentistry, dental CAD CAM, dental milling workflow, dental laboratory workflow, dental technology evolution, evolution of dentistry, history of dentistry, dental history, laboratory history, dental industry history, dental innovation, dental innovation history, dental materials history, dental education history, dental laboratory education, laboratory culture, work ethic, dental work ethic, first one in last one out, laboratory team, dental laboratory team, technician leadership, experienced technician, master technician, master CDT, six CDT certifications, six certifications, dental excellence, technical excellence, clinical excellence, quality dentistry, restorative dentistry, prosthodontics, dental prosthetics, dental restorations, restorative dental technology, dental craftsmanship, dental artistry, dental anatomy, occlusion, color science, dental anatomy and occlusion, certification preparation, CDT exam preparation, dental exam preparation, practical exam, digital practical exam, dental technology exam, study for CDT, dental certification study, AI in dentistry, AI for dental technicians, ChatGPT, artificial intelligence, dental AI, AI education, AI learning, dental technician study tools, dental technology education, dental laboratory innovation, industry mentors, dental mentors, industry networking, dental networking, professional networking, dental conferences, dental meetings, dental organizations, dental boards, dental associations, NADL, NBC, Cal Lab, dental laboratory leadership, dental laboratory business, laboratory ownership, dental lab ownership, family-owned laboratory, independent dental laboratory, corporate dentistry, corporate dental laboratory, laboratory acquisition, dental lab acquisition, laboratory transition, business transition, succession, business succession, laboratory succession, legacy business, generational business, father and son, father and daughter, family in dentistry, dental family business, next generation, next generation dental technicians, dental technician career, career development, dental laboratory career, dental industry career, dental technician mentorship, dental technician community, dental lab stories, dental industry stories, dental history stories, dental podcast, dental podcasts, Voices From the Bench podcast, dental podcast interview, dental laboratory podcast, dental technician podcast, dental technology podcast, dental industry podcast, laboratory stories, dental lab stories, technician stories, behind the scenes dental lab, life in the dental lab, dental lab culture, dental lab relationships, customer service philosophy, client retention, account retention, dental laboratory growth, laboratory growth, business growth, dental business, dental business development, dental entrepreneurship, dental entrepreneur, laboratory entrepreneur, dental lab owner, dental laboratory owner, laboratory operator, dental professional, dental professionals, dental technician community, dental education community, dental technology community, dental materials, dental equipment, dental workflows, dental manufacturing, dental manufacturing technology, dental production, dental production workflow, dental quality, dental quality control, dental laboratory standards, professional standards, dental professionalism, dental industry leadership, dental industry education, dental industry mentorship, dental industry networking, dental industry relationships, dental industry legacy, dental laboratory legacy, family legacy, professional legacy, learning from experience, learning from mentors, sharing knowledge, knowledge sharing, industry camaraderie, dental community support, supporting technicians, technician advocacy, certification advocacy, professional certification, continuing education, career longevity, lifetime in dentistry, lifetime in dental laboratory, decades in dentistry, decades in the dental lab, dental veteran, dental industry veteran, dental laboratory veteran, experienced dental technician, master dental technician, dental technology veteran, dental laboratory expert, dental technician expert, Philip Gold interview, Philip Gold podcast, Philip Gold dental laboratory, Philip Gold CDT, Philip Gold dental 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  <content:encoded>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,<a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"> <em>The Invisible Profession</em></a>. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.</h3>

<p>This week on Voices From the Bench, we finally sit down with someone we’ve been wanting to have on the show for a LONG time—<strong>Philip Gold</strong>! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold’s lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated.<br>
Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn’t about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise.</p>

<p>And if you know Philip, you know he’s never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn’t pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning.</p>

<p>We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip’s career, and how the dental laboratory community has always been willing to share knowledge when you’re willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history. </p><p>Special Guest: Phillip Gold.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,<a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"> <em>The Invisible Profession</em></a>. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.</h3>

<p>This week on Voices From the Bench, we finally sit down with someone we’ve been wanting to have on the show for a LONG time—<strong>Philip Gold</strong>! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold’s lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated.<br>
Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn’t about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise.</p>

<p>And if you know Philip, you know he’s never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn’t pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning.</p>

<p>We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip’s career, and how the dental laboratory community has always been willing to share knowledge when you’re willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history. </p><p>Special Guest: Phillip Gold.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</title>
  <link>https://www.voicesfromthebench.com/417</link>
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  <pubDate>Mon, 23 Mar 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/4dc2dc2e-1920-42ad-96ce-6cc969420e3f.mp3" length="69894940" type="audio/mpeg"/>
  <itunes:episode>417</itunes:episode>
  <itunes:title>Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.</itunes:subtitle>
  <itunes:duration>1:12:44</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/4dc2dc2e-1920-42ad-96ce-6cc969420e3f/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!&lt;/h3&gt;

&lt;h3&gt;If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I&lt;a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener"&gt;PS e.max Ceram Art&lt;/a&gt;. Create stunning depth and lifelike color in as little as one firing.&lt;/h3&gt;

&lt;h3&gt;Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;When it comes to digital dentures, design is easy—manufacturing is where things get messy.&lt;/h3&gt;

&lt;h3&gt;That’s why the Elevate Denture Solution brings it all together. Built by &lt;a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener"&gt;Roland DGSHAPE&lt;/a&gt;, &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;, and &lt;a href="https://www.follow-me-tech.com/" rel="nofollow noopener"&gt;FOLLOW-ME! Technology Group&lt;/a&gt;, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.&lt;/h3&gt;

&lt;h3&gt;Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.&lt;/h3&gt;

&lt;p&gt;"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.&lt;/p&gt;

&lt;p&gt;We kick things off with &lt;strong&gt;Frederic Rapp&lt;/strong&gt;, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with &lt;a href="https://www.icortica.com/" rel="nofollow noopener"&gt;icortica&lt;/a&gt;. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.&lt;/p&gt;

&lt;p&gt;Then things shift to a great partnership with &lt;strong&gt;Casey Baldwin&lt;/strong&gt; and &lt;strong&gt;Darin Lockaby&lt;/strong&gt;, where we get into a seriously cool collaboration between &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; and &lt;a href="https://www.dess-usa.com/" rel="nofollow noopener"&gt;DESS&lt;/a&gt;. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.&lt;/p&gt;

&lt;p&gt;From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.&lt;/p&gt;

&lt;h3&gt;Join us at &lt;a href="https://exocad.com/insights-2026" rel="nofollow noopener"&gt;exocad Insights 2026&lt;/a&gt;, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.&lt;/h3&gt;

&lt;h3&gt;Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.&lt;/h3&gt;

&lt;h3&gt;Tickets are limited. Visit exocad.com/insights-2026 and use code &lt;strong&gt;VFTBPalma15&lt;/strong&gt; for 15% off.&lt;/h3&gt;

&lt;p&gt;Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory,voices from the bench, LabDay, Ivoclar, ballroom, live podcast, Frédéric Rapp, Elvis, Barb, Casey Baldwin, Darren Lockerby, DES, iCortica, Rob Nazel, Bob Cohen, Open Implants, Crown Ceram, dental lab, dental technician, engineering, mechanical engineering, rapid prototyping, digital dentistry, innovation, private equity, consolidation, lab growth, team building, leadership, data, database, analytics, dashboards, AI, automation, workflow, LMS, lab management system, Magic Touch, ABS, GreatLab, integration, API, software, technology, insights, customer retention, customer behavior, onboarding, case tracking, reporting, real-time data, alerts, notifications, sales strategy, business development, relationships, efficiency, productivity, chairside, reps, field work, customer service, follow-up, communication, notes, voice input, AI assistant, tasks, scheduling, opportunity tracking, cross-selling, upselling, revenue growth, cost of acquisition, profitability, margins, scalability, digital workflow, implants, implant workflow, abutments, milling, PM7, Programill 7, Ivotion, zirconia, emax, wet milling, dry milling, calibration, CAM software, Hyperdent, Exocad, 3Shape, Dental Wings, intraoral scanner, IOS, FDA compliance, 510k, validation, plug and play, PnP, manufacturing, quality control, OEM, tie bases, blanks, custom abutments, stock abutments, workflow control, turnaround time, in-house production, outsourcing, price pressure, industry trends, collaboration, partnership, innovation, materials, CeramArt, characterization, aesthetics, removable, fixed, digital dentures, lab efficiency, automation tools, future tech, AI in dentistry, global industry, Europe labs, US labs, Canada, Australia, scaling, entrepreneurship, craftsmanship, education, training, lab life, dental community, networking, Lab Day energy</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow noopener">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow noopener">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>274: Lab Day West Coast Stories Part 1 with Calvin Song and Sevan Pulurian</title>
  <link>https://www.voicesfromthebench.com/274</link>
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  <pubDate>Mon, 26 Jun 2023 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/b3b011fa-9d72-4a66-86e5-d32e3e018ddf.mp3" length="57498271" type="audio/mpeg"/>
  <itunes:episode>274</itunes:episode>
  <itunes:title>Lab Day West Coast Stories Part 1 with Calvin Song and Sevan Pulurian</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Back in May, Elvis and Barb took the podcast to LMT Lab Day West thanks to our good friends at Ivoclar. This week we talk to Calvin Song from Creodent about New York wanting to tax veneers and Sevan Pulurian who updates us on all things 3shape.</itunes:subtitle>
  <itunes:duration>59:49</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/b/b3b011fa-9d72-4a66-86e5-d32e3e018ddf/cover.jpg?v=1"/>
  <description>&lt;p&gt;On August 27th many brave and fearless dental technicians will take to the water and road to participate in the &lt;a href="https://www.chicagotriathlon.com/" rel="nofollow noopener"&gt;2023 Chicago Triathlon&lt;/a&gt;. They don't do it for fame or personal gain, but to raise money for the &lt;a href="https://dentallabfoundation.org/" rel="nofollow noopener"&gt;Foundation For Dental Laboratory Technology&lt;/a&gt;.&lt;br&gt;
PLEASE head over to &lt;a href="https://dentallabfoundation.org/" rel="nofollow noopener"&gt;dentallabfoundation.org&lt;/a&gt; and click the &lt;strong&gt;DONATE TODAY&lt;/strong&gt; button. Log in and choose the &lt;strong&gt;“Race for the Future”&lt;/strong&gt; option. There you can put the name of a racer you want to sponsor. You can put:&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Barb Warner&lt;br&gt;
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)&lt;br&gt;
Voices From the Bench (50/50 split between Barb and Elvis' team)&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!&lt;br&gt;
&lt;a href="https://www.ladiesofthemill.com/" rel="nofollow noopener"&gt;Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;We finally got a chance to take the podcast to the west coast. That's right, hanging out with the good people of Ivoclar, we set up the gear and talked to a ton of great people at LMT Lab Day West. This week we bring you two great conversations from that show. First up is Calvin Song from &lt;a href="https://creodental.com/" rel="nofollow noopener"&gt;Creodent&lt;/a&gt;. Calvin talks about his role, helping to grow labs with their milling service, and how he is having to fight New York on them trying to make labs collect sales tax on veneers because they are considered cosmetic and not clinically needed. Then &lt;a href="https://www.3shape.com/" rel="nofollow noopener"&gt;3shape&lt;/a&gt; "advanced user" stops by, Sevan Pulurian from &lt;a href="https://pacdent.net/" rel="nofollow noopener"&gt;Pacific Dental Lab&lt;/a&gt;.  Sevan talks about the 3shape study group on Facebook, what's new with version 23, and his quick thinking at Cal-Lab when an hour presentation became an hour and 45 minutes.&lt;/p&gt;

&lt;h3&gt;If efficiency and performance are what you are looking for in a milling system, then the high-performance &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener"&gt;PrograMill PM7&lt;/a&gt; from &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; is the right choice for you.&lt;/h3&gt;

&lt;h3&gt;Equipped with a high-performance spindle, this high-power 5-axis milling machine efficiently produces both wet and dry restorations.&lt;/h3&gt;

&lt;h3&gt;Ivoclar provides white glove delivery service, training, choice of service contracts and their outstanding after sales service and support.&lt;/h3&gt;

&lt;h3&gt;&lt;a href="https://www.ivoclar.com/en_us/local-us/sales-rep-finder" rel="nofollow noopener"&gt;Contact your friendly Ivoclar sales representative today&lt;/a&gt; and create a digital solution that’s right for you!&lt;/h3&gt;

&lt;p&gt;Special Guests: Calvin Song and Sevan Pulurian.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory, milling center, business development, grassroots, sales tax, night guards, cosmetic, ADA, custom tray, model, diagnostic wax ups, facebook, dental lab network, support, 24/7, model builder express, AI, CAL-LAB, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>On August 27th many brave and fearless dental technicians will take to the water and road to participate in the <a href="https://www.chicagotriathlon.com/" rel="nofollow noopener">2023 Chicago Triathlon</a>. They don't do it for fame or personal gain, but to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laboratory Technology</a>.<br>
PLEASE head over to <a href="https://dentallabfoundation.org/" rel="nofollow noopener">dentallabfoundation.org</a> and click the <strong>DONATE TODAY</strong> button. Log in and choose the <strong>“Race for the Future”</strong> option. There you can put the name of a racer you want to sponsor. You can put:</p>

<p><strong>Barb Warner<br>
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)<br>
Voices From the Bench (50/50 split between Barb and Elvis' team)</strong></p>

<p>Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!<br>
<a href="https://www.ladiesofthemill.com/" rel="nofollow noopener">Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22</a></p>

<p>We finally got a chance to take the podcast to the west coast. That's right, hanging out with the good people of Ivoclar, we set up the gear and talked to a ton of great people at LMT Lab Day West. This week we bring you two great conversations from that show. First up is Calvin Song from <a href="https://creodental.com/" rel="nofollow noopener">Creodent</a>. Calvin talks about his role, helping to grow labs with their milling service, and how he is having to fight New York on them trying to make labs collect sales tax on veneers because they are considered cosmetic and not clinically needed. Then <a href="https://www.3shape.com/" rel="nofollow noopener">3shape</a> "advanced user" stops by, Sevan Pulurian from <a href="https://pacdent.net/" rel="nofollow noopener">Pacific Dental Lab</a>.  Sevan talks about the 3shape study group on Facebook, what's new with version 23, and his quick thinking at Cal-Lab when an hour presentation became an hour and 45 minutes.</p>

<h3>If efficiency and performance are what you are looking for in a milling system, then the high-performance <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill PM7</a> from <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> is the right choice for you.</h3>

<h3>Equipped with a high-performance spindle, this high-power 5-axis milling machine efficiently produces both wet and dry restorations.</h3>

<h3>Ivoclar provides white glove delivery service, training, choice of service contracts and their outstanding after sales service and support.</h3>

<h3><a href="https://www.ivoclar.com/en_us/local-us/sales-rep-finder" rel="nofollow noopener">Contact your friendly Ivoclar sales representative today</a> and create a digital solution that’s right for you!</h3><p>Special Guests: Calvin Song and Sevan Pulurian.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>On August 27th many brave and fearless dental technicians will take to the water and road to participate in the <a href="https://www.chicagotriathlon.com/" rel="nofollow noopener">2023 Chicago Triathlon</a>. They don't do it for fame or personal gain, but to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laboratory Technology</a>.<br>
PLEASE head over to <a href="https://dentallabfoundation.org/" rel="nofollow noopener">dentallabfoundation.org</a> and click the <strong>DONATE TODAY</strong> button. Log in and choose the <strong>“Race for the Future”</strong> option. There you can put the name of a racer you want to sponsor. You can put:</p>

<p><strong>Barb Warner<br>
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)<br>
Voices From the Bench (50/50 split between Barb and Elvis' team)</strong></p>

<p>Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!<br>
<a href="https://www.ladiesofthemill.com/" rel="nofollow noopener">Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22</a></p>

<p>We finally got a chance to take the podcast to the west coast. That's right, hanging out with the good people of Ivoclar, we set up the gear and talked to a ton of great people at LMT Lab Day West. This week we bring you two great conversations from that show. First up is Calvin Song from <a href="https://creodental.com/" rel="nofollow noopener">Creodent</a>. Calvin talks about his role, helping to grow labs with their milling service, and how he is having to fight New York on them trying to make labs collect sales tax on veneers because they are considered cosmetic and not clinically needed. Then <a href="https://www.3shape.com/" rel="nofollow noopener">3shape</a> "advanced user" stops by, Sevan Pulurian from <a href="https://pacdent.net/" rel="nofollow noopener">Pacific Dental Lab</a>.  Sevan talks about the 3shape study group on Facebook, what's new with version 23, and his quick thinking at Cal-Lab when an hour presentation became an hour and 45 minutes.</p>

<h3>If efficiency and performance are what you are looking for in a milling system, then the high-performance <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill PM7</a> from <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> is the right choice for you.</h3>

<h3>Equipped with a high-performance spindle, this high-power 5-axis milling machine efficiently produces both wet and dry restorations.</h3>

<h3>Ivoclar provides white glove delivery service, training, choice of service contracts and their outstanding after sales service and support.</h3>

<h3><a href="https://www.ivoclar.com/en_us/local-us/sales-rep-finder" rel="nofollow noopener">Contact your friendly Ivoclar sales representative today</a> and create a digital solution that’s right for you!</h3><p>Special Guests: Calvin Song and Sevan Pulurian.</p>]]>
  </itunes:summary>
</item>
  </channel>
</rss>
