NOLA Lab Fest is back, and Voices From the Bench will be recording live from the Hilton New Orleans Riverside on October 16th and 17th! Join Elvis and Barbara as they hang out with the HyperDent team, talk shop with some of the best in the dental industry, and host the always-entertaining Lab Family Feud. The fun kicks off Thursday, October 15th, with Jude Grayson leading a half-day workshop for lab owners and department leaders, sponsored by HyperDent. While you're there, check out Roland DGA's CAM trade-in special, where you can trade in your old CAM software for HyperDent and unlock the full potential of your mill with better milling quality, faster milling times, and the ability to mill Ivotion dentures with Elevate denture solutions. Registration is open now at NOLALabFest.com, and spots are limited. Don't miss out on the fun, the learning, and probably a few too many beignets!

This week we're finally checking a guest off our wish list as Jay Shin from TruAbutment joins us to talk about the company, his unexpected journey into the dental industry, and the technology that's changing implant dentistry. Jay shares how he went from running dry cleaners and a poke restaurant to learning the ins and outs of custom abutments, and how True Abutment grew from its early days into a major player in digital implant solutions.

We get into what makes TruAbutment's split-file workflow so popular with dental labs, the development of custom abutments and full-arch solutions, and how IO Connect and T-Marker are helping labs capture implant positioning data. Jay also gives us a look at the future, including T-Snap, new 3D-printing materials like True Flexible, and the company's expanding digital workflow solutions. There's plenty of implant talk, exciting technology, and a few ideas from Elvis that might just make it into a future product.

Your customers are checking you out on social media long before they ever fill out a form or pick up the phone. By the time they reach you, they’ve already started forming an opinion. That’s why consistency on social media matters.

Creating content is hard. Posting consistently is even harder. That’s why we built icortica Social. Create, schedule, publish, and report on your social media all in one place — and let your entire team contribute.

With a simple QR code, your team can send photos and videos straight from their phones to marketing, whether they’re in the lab or at an event. icortica Social works as a standalone app, so no existing icortica subscription is required.

Make social media easier. Stay consistent. Grow your presence.

Check it out at icortica.com/social.

Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”

You didn’t start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.

Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.

LabNCloud — the operating system for dental labs. Built by techs, for techs.

NOLA Lab Fest is back, and Voices From the Bench will be recording live from the Hilton New Orleans Riverside on October 16th and 17th! Join Elvis and Barbara as they hang out with the HyperDent team, talk shop with some of the best in the dental industry, and host the always-entertaining Lab Family Feud. The fun kicks off Thursday, October 15th, with Jude Grayson leading a half-day workshop for lab owners and department leaders, sponsored by HyperDent. While you're there, check out Roland DGA's CAM trade-in special, where you can trade in your old CAM software for HyperDent and unlock the full potential of your mill with better milling quality, faster milling times, and the ability to mill Ivotion dentures with Elevate denture solutions. Registration is open now at NOLALabFest.com, and spots are limited. Don't miss out on the fun, the learning, and probably a few too many beignets!

This week, we sit down with Milos Miladinov, a dental technician, educator, photographer, and digital dentistry enthusiast who has spent years pushing the boundaries of what technology can do in the dental lab. Milos shares his journey from discovering dental technology almost by accident in Romania, building a lab with his wife, becoming an early adopter of digital workflows, and eventually making the move to the United States and starting over from scratch.

Milos takes us deep into digital dentistry, including virtual patients, intraoral scanning, CBCT, face scanning, digital veneers, print-and-press workflows, and the technology he believes is changing the way technicians work. We also get into one of his biggest passions: dental photography. Milos explains how learning to photograph his own work completely changed the way he saw it, why proper lighting and positioning matter, and how technicians and dentists can improve their photography without spending a fortune.

And because this is Milos, the conversation doesn't stop there. We talk about AI, marketing, SEO, digital tools, new materials, zirconia, microwave sintering, and even his unique approach to creating “tooth tattoos” to add natural-looking details to monolithic restorations. Milos has a constant curiosity for new technology and a willingness to actually try it, test it, and figure out how it can make dentistry better. It’s a wide-ranging conversation about technology, creativity, photography, business, and what it takes to keep moving forward in an industry that never seems to stop changing.

https://www.toothpic.ai/

Your customers are checking you out on social media long before they ever fill out a form or pick up the phone. By the time they reach you, they’ve already started forming an opinion. That’s why consistency on social media matters.

Creating content is hard. Posting consistently is even harder. That’s why we built icortica Social. Create, schedule, publish, and report on your social media all in one place — and let your entire team contribute.

With a simple QR code, your team can send photos and videos straight from their phones to marketing, whether they’re in the lab or at an event. icortica Social works as a standalone app, so no existing icortica subscription is required.

Make social media easier. Stay consistent. Grow your presence.

Check it out at icortica.com/social.

Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”

You didn’t start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.

Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.

LabNCloud — the operating system for dental labs. Built by techs, for techs.

Special Guest: Milos Miladinov.

At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.

Mallorca, Spain. exocad Insights 2026 Three completely different conversations somehow all landed on the same theme: digital dentistry keeps getting smaller, smarter, and way more connected. First up, the crew catches back up with digital designer and educator Marjorie de Andrade, who went from Brazil to New Zealand chasing opportunity, only to end up building a global career through remote design, social media, and education. Marjorie talks about creating the Mastering exocad course, freelancing for dentists around the world, and why finding purpose through teaching became more important than simply designing crowns. She also shares thoughts on the newly announced exocad Hub, remote collaboration, and how digital dentistry is making communication between dentists and technicians easier than ever.

Then the microphones turn to Dr. Dwight Pate for one of the most workflow-heavy conversations the podcast has ever had. From hand waxing cases the old-school Dawson and Pankey way to designing provisionals and controlling full-mouth rehabs completely through exocad, Dr. Pate breaks down how he combines analog principles with digital workflows. The discussion dives deep into occlusion, provisionals, articulators, guided workflows, AI design, and why he believes digital dentistry still has to prove itself back in the analog world before it ever reaches the patient’s mouth.

Finally, the crew reconnects with Dr. Eimear O'Connell to talk about why clinicians need to attend events like Insights just as much as technicians. Eimear shares how digital workflows are improving communication between doctors, labs, and patients while making implant planning, dentures, and aesthetic dentistry more predictable than ever. From digital dentures that fit with almost zero adjustment to helping patients emotionally reconnect with their smiles, the conversation reminds everyone that behind every scanner, workflow, and software update is still a real person whose life changes because of dentistry.

Special Guests: Dr. Dwight Pate, Dr. Eimear O’Connell, and Marjorie de Andrade .

Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

The guys walk us through the new Versalis implant line, why one connection for all indications is a big deal for labs, and how S.I.N. is pushing efficiencies for high-volume, complex full-arch clinicians. Then comes the star of the show: the MicronMapper—a lighter, faster, more accurate photogrammetry system that doesn’t just capture implants but verifies manufacturing accuracy, scans soft tissue, and reduces surgical guesswork. Blake breaks down real-world accuracy numbers, what RMSE actually means, why intraoral scanners aren’t cutting it for full-arch, and how FitCheck is saving labs from misfires, wasted zirconia, and bad days.

They also reveal the newest frontier: Tissue Mapper, a photogrammetry-based, scanner-free workflow that pulls bite, tissue, and implant data without fiducials or messy post-op scans. It’s nerdy, innovative, and ridiculously cool for the high-volume teams ready to level up.

If you love accuracy, numbers, full-arch workflows, or just really good dental tech nerding — this is your episode.

Happy Holidays from Ivoclar!

As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.

From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.

May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.

Ho, ho, ho — Happy Holidays from Ivoclar!

Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology to bring the Ivotion Denture System into the HyperDent CAM workflow.

That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.

And it gets better: you’ll first see this powerful workflow available on the Roland DWX-53 series mills—already a staple in so many labs—as well as the Imagine iMills.

If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.

Get ready—HyperDent is about to change the way you mill Ivotion.

Year-end chaos is here. Labs are slammed, deadlines are brutal, and mistakes are not an option. That’s when dental technicians rely on the one thing that never quits: https://www.rolanddga.com/applications/dental-cad-cam.

The DWX-53DC is a true workhorse—24-hour automated milling that keeps your lab running, your overhead down, and your ROI up. No redos. No downtime. Just consistent, precise results.

Built on decades of Japanese engineering, Roland delivers the reliability that keeps labs sane, profitable, and on schedule.

Finish the year strong with the mill you can trust.

Choose Roland DGSHAPE.

Precision. Reliability. Performance.

Learn more at rolanddga.com

Special Guests: Blake Roney and Patrick Dewey.

We return to the "Olympics of Dental", IDS in Cologne Germany. Set up very nicely in the exocad booth, Elvis and Barb got to talk to three more amazing people from around the world. THANK YOU EXOCAD!!

We start the episode with Amy Tate who joined her uncle a year ago at nexus dental laboratory because she saw all the amazing places it has taken him. Now enrolled in a 3 year online course, a mentorship, and also working in the lab, Amy is all in with dental technology and shares her hopes for the future.

Then we chat with Rami Gamil, who years ago saw a need for dental technology in Egypt. After getting a degree in it in France, Rami now owns multiple locations called TriScan that provides iOS, CBCT, and bunch of other digital services to local dentists. His next focus is all about education.

We wrap up the episode with the dental technician to Denturists, Pam Rehm. Growing up in Canada, Pam spent a fair amount of time in a dental chair. That drove her to become a dental technician and she found out how great the Denturist community was. After getting into teaching, she truly found her passion. She’s now with Argen Canada and her focus is making sure Denturists get a digital workflow that works for their practice.

### Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Special Guests: Amy Tate, Pam Rehm, and Rami Gamil.

Thanks to the AMAZING people at exocad, Elvis and Barb will be recording for the first time at IDS in Cologne, Germany. March 25 - 28 in Hall 1, booth A040/C041. Come see us, be on the podcast, and see all the amazing things exocad is doing for your lab!

This week had the pleasure of speaking with Vladimir Roman, a dental lab owner based in Florida, who shared his unique journey into the dental industry. Vladimir’s story is not just about his career; it’s a testament to embracing change and innovation in a field that is constantly evolving.

Vladimir began his journey in the military, where he discovered the existence of dental labs while pursuing a career in the Air Force. Initially focused on aviation, he found himself drawn to the dental field, ultimately leading to a fulfilling career in dental technology. His experience in the military provided him with a robust training foundation that he has built upon throughout his career.

One of the key themes of the conversation was the importance of collaboration between dental technicians and dentists. Vladimir emphasized that effective communication and teamwork are essential for achieving the best outcomes for patients. This collaborative spirit is what drives him and his team at Romanax Dental Lab to provide high-quality surgical guides and dental solutions.

Vladimir shared insights on the evolution of digital workflows and the role of 3D printing in modern dental practices. He highlighted how technology has transformed the way dental labs operate, making processes more efficient and allowing for greater precision in patient care. The use of virtual assistants in his lab has further streamlined operations, enabling technicians to focus on their core tasks while ensuring that administrative duties are handled effectively.

Vladimir’s passion for education and mentorship shines through as he discusses the training programs he offers for both dental technicians and dentists. He believes that knowledge sharing is crucial for the growth of the industry, and he is committed to helping others learn about surgical guides and implant planning.

Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Make sure you visit Aidite at Booth E-26 during your visit at LMT Lab Day Chicago! They will be there showcasing their exciting new products and cutting-edge solutions in digital dentistry. Attendees can explore hands-on demonstrations of Biomic stain & glaze techniques and some of their other innovative technologies. Aidite will also host engaging lectures in Grand Suite 2, East Tower, covering topics such as EZneer, 3D Pro-Zir, Digital Dentures, and their Aidite Cloud design service. Even before you go, you can stay updated by following @AiditeNorthAmerica on all social media platforms. Don’t miss the opportunity to see how Aidite is shaping the future of dental labs!

Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise.

Special Guest: Vladimir Roman.

“Just say no to brushing”- idea and the denture is from Brittany Mitchell:
https://www.bonfire.com/shirt-for-removable-techs/
“Don’t pull out” features art work from Charlie Barbour at CIMBdesign:. https://www.bonfire.com/shirt-for-fixed-techs/

You should be able to both shirts in your cart if you want both…. And this time the podcast logo is on the back!
Just a reminder that 100% of the profits get donated to the Foundation For Dental Laboratory Technology.

With Barb off doing what ever ceramist do, Elvis has a nerdy implant conversation with Alan Banks from GuidedSMILE. Alan talks all about his history with Roe Dental Lab and how there have do THOUSANDS of guides using pretty much all the different planning software. Opening GuidedSMILE across the street allowed them to expand the guide services to other labs. Realizing the power of the RealGuide software, Alan worked closely with them to enable doing full stackable surgical guides and smiles all in one software with less clicks. Come get nerdy with us.

Listen to John Wilson from Sunrise Dental Lab and take your own lab to the next level by getting in on some of Ivoclar's End of the Year deals on equipment. If you are looking for your first or looking to expand your capabilities, Ivoclar has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.

Special Guest: Alan Banks.

The new PrograScan PS3 and PS5 provide true-to-detail, high-resolution and accurate scans for coordinated digital workflows that are precise, fast, and always accurate.

The PS3 and PS5 are powered by the popular and intuitive DentalCAD software from Exocad. Whether you are looking for your first scanner, to upgrade or add to your existing scanners, the PrograScan may be the one for you.

Reach out to your friendly Ivoclar sales representative to select a scanner that matches the needs of your lab Today and tell them you heard about it on the podcast!

Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices to learn more or send an email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!

Special Guest: Dr. Mark Nation.