Displaying 4 items of Voices from The Bench with the tag "change management".
-
441: Amir Bagheri & Dan Sinclair: A Touch of Magic Can Solve A Lot of Lab Issues
September 7th, 2026 | 1 hr 11 mins
accountability, accounting integration, accounting systems, all in one lms, all in one software, amir bagheri, analog workflow, api integration, app development, automated case routing, automated downloads, automated laboratory workflow, automated workflows, automation technology, bad habits, best dental lab software, business analytics, business automation, business intelligence, business management, business systems, business workflow, cad cam software, cad cam workflow, case automation, case bottlenecks, case downloads, case entry, case errors, case files, case management, case processing, case routing, case status, case tracking, centralized software, change management, cloud software, communication, configurable software, connected dental laboratory, connected systems, crm, crm integration, crm systems, custom reporting, customer accountability, customer experience, customer management, customer relationship management, customer service, customer success, customer support, customizable software, dan sinclair, data analytics, data driven dental lab, data driven laboratory, data integration, data management, dental 3d printing, dental accounting, dental analytics, dental automation, dental business management, dental business podcast, dental business software, dental cad, dental cad cam, dental cam, dental case automation, dental case management, dental crm, dental customer management, dental design workflow, dental digital workflow, dental digitalization, dental industry, dental industry podcast, dental industry technology, dental innovation, dental innovation podcast, dental inventory management, dental lab automation software, dental lab business, dental lab consulting, dental lab data, dental lab digitalization, dental lab efficiency, dental lab integrations, dental lab interview, dental lab logistics, dental lab management, dental lab management software, dental lab migration, dental lab modernization, dental lab operations, dental lab owners, dental lab podcast, dental lab processes, dental lab productivity, dental lab reporting, dental lab software, dental lab software implementation, dental lab software integration, dental lab software transition, dental lab solutions, dental lab startup, dental lab systems, dental lab technicians, dental lab technology, dental lab transition, dental lab workflows, dental laboratory, dental laboratory automation, dental laboratory business, dental laboratory digitalization, dental laboratory management, dental laboratory management software, dental laboratory operations, dental laboratory podcast, dental laboratory software, dental laboratory software solutions, dental laboratory systems, dental laboratory technicians, dental laboratory technology, dental laboratory trends, dental laboratory workflow, dental labs, dental lis, dental lms, dental logistics, dental management podcast, dental manufacturing, dental manufacturing software, dental milling, dental offices, dental platforms, dental podcast, dental practices, dental production management, dental production software, dental production workflow, dental reporting, dental software, dental software development, dental software implementation, dental software integrations, dental software podcast, dental software solutions, dental software systems, dental tech, dental tech industry, dental tech podcast, dental tech software, dental technicians, dental technicians software, dental technology, dental technology interview, dental technology podcast, dental technology solutions, dental technology trends, dental workflow, dental workflow automation, dental workflow podcast, dentists, digital case entry, digital cases, digital dental lab, digital dentistry, digital dentistry workflows, digital file management, digital impressions, digital lab management, digital lab transformation, digital lab workflow, digital laboratory management, digital laboratory solutions, digital platforms, digital transformation, digital workflow, digital workflows, doctor relationships, efficient dental lab, efficient laboratory, elvis, email automation, email management, end to end lab management, end to end workflow, enterprise dental lab, enterprise lms, enterprise software, file management, future of dental labs, future of dental technology, gcm, glidewell, glidewell customer manager, glidewell laboratories, growing dental lab, healthcare it, healthcare software, healthcare technology, implementation, implementation strategy, inbox management, inbox sprawl, information management, integrated lab management, integrated software, integrated systems, intraoral scanners, inventory integration, inventory management, inventory systems, inventory tracking, lab analytics, lab annex, lab automation, lab automation software, lab bottlenecks, lab consulting, lab customization, lab efficiency, lab growth, lab information management, lab leadership, lab management, lab management solutions, lab management technology, lab managers, lab modernization, lab onboarding, lab operations, lab process, lab processes, lab productivity, lab remakes, lab reports, lab scalability, lab software migration, lab software systems, lab technology, lab technology trends, lab training, lab workflow, laboratory data, laboratory growth, laboratory information system, laboratory innovation, laboratory management, laboratory management software, laboratory management system, laboratory management technology, laboratory operations, laboratory owners, laboratory platforms, laboratory software implementation, laboratory software migration, laboratory software solutions, laboratory software transition, laboratory startup, laboratory technology, laboratory transformation, laboratory workflow, large dental lab, lis, lms implementation, lms integration, lms migration, lms software, lms transition, logistics, logistics integration, logistics systems, magic touch interview, magic touch lite, magic touch lms, magic touch podcast, magic touch signature, magic touch software, magic touch transition, manual data entry, manual entry, manual processes, missed cases, modern dental lab, modern dental laboratory, modern lab management, operational accountability, operational efficiency, outreach, process driven lab, process improvement, process management, process mapping, production accountability, production analytics, production automation, production bottlenecks, production efficiency, production management, production managers, production problems, production systems, production tracking, production workflow, proprietary software, remake management, remake rates, remake tracking, reporting, reporting tools, scalable laboratory, scalable lms, scalable software, scanner integration, scanner workflow, shipping logistics, small dental lab, smarter lab management, software api, software architecture, software consolidation, software consultation, software customization, software development, software development history, software engineering, software for dental laboratories, software for dental labs, software implementation, software innovation, software integration, software onboarding, software platforms, software scalability, software super user, software support, software training, software transformation, somer dental, summer dental, super users, system architecture, system consolidation, systems integration, technology consulting, technology for dental laboratories, technology for dental labs, technology leadership, technology platforms, voices from the bench, voices from the bench podcast, workflow analysis, workflow automation, workflow management, workflow optimization, workflow problems, workflow technology, workflow transformation
Elvis sits down with Dan Sinclair and Amir Bagheri from Magic Touch Software to talk about the history of the company, how it grew from a small development project into a complete laboratory management system, and why they believe labs need more than just production tracking. They dive into automation, digital case entry, integrations, reporting, and the importance of actually understanding how a lab operates before trying to improve it.
-
438: Shawn Nowak & Jude Grayson: What Does a Karate Guy Know About Dental Labs?
August 17th, 2026 | 1 hr 4 mins
3d printing, 3d printing dental laboratory, actionable advice, adaptability, adapting, adapting to technology, ai, ai dental laboratory, ai in dental labs, ai in dentistry, artificial intelligence, automation, barb, board breaking, breakout session, business adaptability, business challenges, business coach, business coaching, business coaching for dental labs, business decisions, business development, business education, business evolution, business failure, business growth, business growth strategy, business innovation, business leadership, business lessons, business lessons from karate, business mindset, business mindset for dental labs, business opportunities, business opportunity, business performance, business pivot, business planning, business resilience, business strategy, business success, business transformation, calculated risk, change for dental labs, change management, coach, coaching, coaching mindset, company culture, competing on value, competition, competition and business, competition mindset, competitive advantage, competitive business, competitive mindset, confidence, confidence building, continuing education, decision making, dental 3d printing, dental automation, dental business, dental business future, dental business podcast, dental ce, dental ce courses, dental conference, dental conference 2026, dental education, dental education 2026, dental education podcast, dental entrepreneurship, dental event, dental family business, dental industry, dental industry business, dental industry community, dental industry conference, dental industry disruption, dental industry education, dental industry events, dental industry future, dental industry innovation, dental industry leadership, dental industry networking, dental industry podcast, dental industry podcast episode, dental industry speakers, dental industry technology, dental industry trends, dental innovation, dental keynote, dental lab, dental lab ai, dental lab automation, dental lab business coaching, dental lab business education, dental lab challenges, dental lab community, dental lab education, dental lab education events, dental lab employees, dental lab entrepreneurs, dental lab entrepreneurship, dental lab events, dental lab future, dental lab growth, dental lab growth strategy, dental lab industry, dental lab innovation, dental lab innovation strategies, dental lab keynote, dental lab leadership, dental lab leadership coaching, dental lab leadership education, dental lab management, dental lab networking, dental lab networking events, dental lab operator, dental lab operators, dental lab operators conference, dental lab owner, dental lab owners, dental lab owners conference, dental lab pivot strategies, dental lab podcast episode, dental lab pricing, dental lab seminars, dental lab speakers, dental lab strategy, dental lab success, dental lab teams, dental lab technology, dental lab technology adoption, dental lab training, dental lab transformation, dental lab trends, dental laboratory, dental laboratory business, dental laboratory business owner, dental laboratory business strategy, dental laboratory community, dental laboratory conference, dental laboratory conference 2026, dental laboratory education, dental laboratory entrepreneur, dental laboratory event, dental laboratory future, dental laboratory future trends, dental laboratory growth, dental laboratory growth strategy, dental laboratory industry, dental laboratory innovation, dental laboratory leadership, dental laboratory management, dental laboratory networking, dental laboratory operator, dental laboratory owner, dental laboratory podcast, dental laboratory strategy, dental laboratory success, dental laboratory technology, dental laboratory trends, dental meeting, dental networking, dental podcast, dental professionals, dental professionals education, dental professionals networking, dental seminars, dental service organizations, dental speakers, dental supplies, dental supply company, dental supply industry, dental technician, dental technician conference, dental technician podcast, dental technician podcast episode, dental technicians, dental technologist, dental technology, dental technology conference, dental technology future, dental technology podcast, dental technology trends, dental trade show, dental vendor community, dental vendor education, dental vendors, differentiation, digital dental laboratory, digital dental technology, digital dentistry, digital workflow, digital workflow dentistry, discipline, disruption, dso, dso growth, dso relationships, dsos, early adopter, early adoption, elvis, emerging technology, employee culture, employee morale, empowerment, entrepreneur, entrepreneurial failure, entrepreneurial leadership, entrepreneurial mindset, entrepreneurship, entrepreneurship in dentistry, evolving dental industry, evolving dental labs, execution, executive coaching, executive leadership, failure, family business, family business leadership, fighting analogy, finding opportunities, five year old board break moment, future of dental laboratory industry, future of dental labs, future of dental technology, future of dentistry, future proofing, future proofing your dental lab, future trends, growth for dental labs, growth mindset, identifying opportunities, industry challenges, industry change, industry disruption, industry evolution, industry networking, industry trends, innovation, innovation for dental labs, innovation in dentistry, innovation mindset, inspiration, jude grayson, jude grayson nola labfest, karate, karate and business, karate at dental conference, karate business lessons, karate instructor, karate teacher, keynote speaker, knowing when to pivot, laboratory growth, laboratory leadership, laboratory management, laboratory success, leadership, leadership coaching, leadership development, leadership for dental labs, leadership lessons from martial arts, leadership mindset, leadership transformation, learning from failure, lessons from martial arts, louisiana, market competition, martial arts, martial arts and business, martial arts at dental conference, martial arts business lessons, martial arts instructor, martial arts mindset, martial arts teacher, mentorship, motivation, navigating change, new orleans, new orleans dental, new orleans dental conference, new orleans dental laboratory, new orleans events, nola, nola conference, nola dental lab, nola events, nola lab fest, nola labfest, nola labfest 2026, nola labfest dental, nola labfest dental laboratory, nola labfest education, nola labfest keynote, nola labfest speakers, nowak dental, nowak dental supplies, nowak dental supplies nola labfest, organizational growth, overcoming challenges, perceived value, perseverance, persistence, personal development, pivot, pivot strategy, pivoting, pivoting in business, podcast, podcast episode, pricing, pricing strategy, problem solving, professional development, professional networking, race to the bottom, resilience, risk management, risk taking, shawn nowak, shawn nowak nola labfest, small business, small business growth, small business leadership, staying relevant, strategic leadership, strategic pivot, strategic planning, strategic thinking, strategy for dental labs, tactical strategy, taking action, taking chances, taking risks, team building, team development, team leadership, technology, technology adoption, technology for dental labs, technology trends, thriving dental laboratory, thriving in dentistry, unconventional business lessons, unconventional speaker, unexpected dental speaker, unlocking potential, unlocking success, value, voices from the bench, voices from the bench podcast, voices from the bench podcast episode, winning, workplace culture
Shawn Nowak from Nowak Dental Supplies joins Elvis and Barb to talk about NOLA LabFest and the unexpected connection between martial arts and the dental laboratory industry with speaker Jude Grayson. They discuss leadership, business, knowing when to pivot, and how lessons from competition and martial arts can help lab owners navigate a rapidly changing industry. Plus, Shawn gives a preview of what’s coming to NOLA LabFest, including education, networking, and plenty of New Orleans fun.
-
Episode 435: Matt Everatt is Making the Invisible Profession Visible
July 27th, 2026 | 58 mins 50 secs
3d printing, 3d printing dentistry, adaptability, adapting to change, additive manufacturing, agile business, agile dental laboratory, ai and dentistry, ai dental technology, ai future, ai in dentistry, ai trends, airway appliances, airway health, amazon prime, anaplastology, anti-snoring devices, artificial ears, artificial eyes, artificial intelligence, artisan, artistry, artistry in dentistry, attention to detail, attracting technicians, audible, audiobook, audiobooks, author, barb, behind the restoration, behind the scenes, behind the smile, better future, better health, better patient outcomes, better sleep, bite splints, bleaching trays, blockbuster, book recommendation, book review, book writing, brand positioning, british dental technician, building a business, building teams, business agility, business book, business coach, business coaching, business disruption, business efficiency, business excellence, business exit, business growth, business identity, business innovation, business lessons, business marketing, business mindset, business opportunities, business ownership, business processes, business profitability, business resilience, business strategy, business sustainability, business systems, cad cam, cad cam dentistry, career book, career change, career development, career inspiration, career journey, career stories, ceramist, change management, changing customer expectations, changing dental industry, changing lives, changing the narrative, changing the profession, client service, clinical excellence, clinical expertise, clinical partner, clinical partnership, clinical workflow, collaboration, collaboration over competition, commercial dental laboratory, communication, community support, company culture, competing on price, competitive advantage, content marketing, convenience, corporate dental laboratories, corporate dentistry, covid impact, covid-19, craftsmanship, craftsmanship in dentistry, cranial implants, cranioplasty, creativity, crown and bridge, custom appliances, custom dental appliances, customer expectations, customer service, delegation, dental artisans, dental business, dental cad cam, dental career, dental ceramics, dental community, dental conferences, dental expertise, dental healthcare, dental industry, dental industry author, dental industry history, dental industry networking, dental industry podcast, dental industry regulation, dental innovation, dental insurance, dental journalism, dental lab, dental lab acquisitions, dental lab book, dental lab business, dental lab entrepreneur, dental lab future, dental lab industry podcast, dental lab innovation, dental lab leadership, dental lab management, dental lab marketing, dental lab modernization, dental lab networking, dental lab owner, dental lab perspective, dental lab pricing, dental lab profitability, dental lab success, dental lab workflow, dental laboratory, dental laboratory business, dental laboratory communication, dental laboratory evolution, dental laboratory industry, dental laboratory podcast, dental laboratory podcast episode, dental laboratory professionals, dental laboratory success, dental laboratory transformation, dental laboratory trends, dental laboratory workforce, dental magazines, dental manufacturing, dental manufacturing technology, dental milling, dental nurse recruitment, dental podcast, dental podcast interview, dental practice growth, dental practice partnership, dental practice success, dental practice support, dental profession, dental professionals, dental publications, dental recruitment, dental regulation, dental regulatory authority, dental sleep medicine, dental sleep medicine innovation, dental splints, dental startup, dental team, dental team collaboration, dental technician, dental technician book, dental technician career, dental technician education, dental technician magazine, dental technician podcast, dental technician recognition, dental technician shortage, dental technician stories, dental technicians, dental technology, dental technology advancements, dental technology education, dental technology future, dental technology innovation, dental technology inspiration, dental technology podcast, dental technology podcast episode, dental technology professionals, dental technology revolution, dental technology trends, dental technology worldwide, dental trade shows, dentist collaboration, dentist laboratory communication, dentist laboratory relationship, dentist technician relationship, dentures, developing technicians, differentiation, digital consumers, digital dental laboratory, digital dentistry, digital dentistry revolution, digital disruption, digital future, digital lab, digital transformation, digital workflow, disruptive technology, doctor technician communication, don't be blockbuster, education, efficiency, elevating dental technicians, elevating dental technology, elvis, embracing change, embracing opportunity, embracing technology, emerging technology, employee engagement, employee retention, employees as partners, empowering employees, entrepreneurial journey, entrepreneurial lessons, entrepreneurial mindset, entrepreneurship, evolving dental industry, excellence in dental technology, excellence in dentistry, exit strategy, facial prosthetics, fast turnaround, finding your niche, future of dental laboratories, future of dental technicians, future of dental technology, future of dentistry, future technicians, future-proof your lab, future-proofing, future-proofing dental labs, global dental industry, growing a business, growth mindset, growth opportunities, healthcare innovation, healthcare professionals, healthcare technology, helping patients, hidden profession, hiring technicians, history of dental technology, hope, hope for the future, hospital dental technology, hospital dentistry, hospital laboratory, illegal manufacturing, impact, improving lives, improving patient care, improving patient experience, independent dental lab, independent dental laboratory, independent ownership, industry advocacy, industry book, industry challenges, industry commentary, industry community, industry disruption, industry evolution, industry future, industry history, industry inspiration, industry journalism, industry optimism, industry perspective, industry standards, industry stories, industry transformation, industry trends, innovation, innovation in dental labs, innovation in dentistry, inspiration, inspiring others, instant gratification, international dentistry, invisible profession, knowledge sharing, lab acquisition, lab ownership, lab practice partnership, lab startup, lab visits, laboratory artisans, laboratory expertise, laboratory leadership, laboratory magazine, laboratory manufacturing, laboratory pricing, laboratory revolution, laboratory stories, laboratory workflow, leadership, leadership development, leadership excellence, leadership lessons, lessons from failure, lessons from success, lessons learned, linkedin, lovefilm, low-cost dentistry, making a difference, mandibular advancement devices, mandibular advancement splints, market disruption, marketing, marketing strategy, matt everatt, matt everatt interview, matthew everatt, maxillofacial prosthetics, maxillofacial surgery, maxillofacial technology, mentorship, milling, mindset, modern consumers, modern dental laboratory, modern dental technician, modern dental technician career, modern dental technology, motivation, motivational book, netflix, neurosurgery, new opportunities, next generation technicians, nhs dental laboratory, nhs dentistry, niche marketing, night guards, nonfiction, obturators, occlusal appliances, occlusal splints, ocular prosthetics, on-demand service, open laboratories, operational efficiency, opportunity, opportunity in dental labs, opportunity in dentistry, opportunity in technology, optimism, oral appliance therapy, oral appliances, oral health professionals, organizational growth, orthodontic appliances, orthodontic retainers, orthodontic technology, orthodontics, overcoming adversity, patient care, patient experience, patient impact, patient outcomes, patient-centered care, peer support, people management, people-first business, personal development, personal growth, personal journey, podcast conversation, podcast guest, positive business culture, positive culture, positive future, positive mindset, positivity, precision, premium dental laboratory, premium dentistry, premium pricing, premium service, premium turnaround, price competition, pricing strategy, pride in dental technology, pride in dentistry, pride in laboratory work, private dental laboratory, private dentistry, private equity, private ownership, process improvement, productivity, professional articles, professional book, professional challenges, professional community, professional development, professional evolution, professional excellence, professional growth, professional history, professional identity, professional impact, professional journey, professional motivation, professional networking, professional pride, professional recognition, professional respect, professional standards, professional writing, profitability, prosthetics, publishing, quality craftsmanship, quality dental laboratory, quality dentistry, quality of life, quality over price, race to the bottom, raising the profile, rapid service, rapid turnaround, reading, recruitment, regulatory challenges, reinventing the industry, relationship building, resilience, respect for dental technicians, retainers, revenue growth, s4s, same day dentistry, saving lives, saving marriages, scaling a business, scaling a dental lab, serial entrepreneur, service excellence, service innovation, sharing knowledge, sharing stories, skilled craftsmanship, skilled profession, skilled technicians, skilled trades, skull plates, sleep apnea, sleep apnea appliances, sleep apnea lab, sleep apnea treatment, sleep appliances, sleep dentistry, sleep medicine, sleep quality, snoring, snoring lab, snoring treatment, solutions for snoring, speaking out, specialization, specialized services, speed of service, staff development, staff retention, standing out, starting a business, starting a dental lab, startup strategy, storytelling, study models, successful dental businesses, successful dental labs, successful entrepreneurs, successful technicians, succession planning, sustainable business, sustainable growth, systemization, systemized business, talent acquisition, teaching hospitals, team building, team members, teamwork, technical excellence, technical expertise, technical skill, technician advocacy, technician collaboration, technician perspective, technician shortage, technician stories, technician visibility, technology adoption, technology and dentistry, technology future, technology trends, telling the story, the future is digital, the invisible profession, the invisible profession book, thought leadership, training technicians, transatlantic dental conversation, trusted advisor, turnaround time, twin blocks, uk dental industry, uk dental laboratory, united kingdom dentistry, uplifting others, us dental industry, value over price, value proposition, value-based service, valuing dental technicians, voices from the bench, voices from the bench interview, voices from the bench podcast, workflow optimization, workforce challenges, working in the business, working on the business, workplace culture, writing, writing a book
Matt Everatt joins Elvis and Barb to talk about his incredible journey through the dental laboratory industry, from maxillofacial prosthetics and sleep apnea appliances to co-founding a successful dental lab and eventually writing The Invisible Profession. They dive into the challenges facing dental technicians, the dangers of becoming a "busy fool," and why embracing technology, standing out, and becoming a true clinical partner are essential for the future of the laboratory industry.
-
408: Rob Nazzal & Mike Alessio: From the Bench to the (icortica) Dashboard
January 19th, 2026 | 1 hr 7 mins
change management, customer retention, data visibility, data-driven decisions, dental, dental laboratory management, digital workflows, dsos, employee engagement, family-owned lab, icortica, lab culture, lab software integration, laboratory, leadership, magic touch, productivity metrics, quality control, quality metrics, real-time reporting, remakes, sales effectiveness, share of wallet, team alignment, technician, technician retention, transparency, voices from the bench
Rob Nazzal returns to Voices From the Bench with Mike Alessio of Bonadent to talk about leadership, culture, and using data the right way in dental laboratories. They discuss transparency around productivity metrics, the challenge of measuring quality, and how open communication builds trust and stronger teams. The conversation also highlights how icortica helps labs and sales teams use real-time data to improve retention, grow existing accounts, and have smarter, better-timed conversations with doctors.