Displaying 3 items of Voices from The Bench with the tag "customer relationships".
-
446: Matt Travis: The Guy Who Gets Dental Labs Paid
October 12th, 2026 | 1 hr 5 mins
$5000 collection, Business growth, accounts management, accounts receivable, accounts receivable management, ar management, bad debt, barbara, burton associates, business credit, business debt, business finance strategies, business finances, business lessons, business management, business operations, business ownership, business partnerships, business policies, business success, cash flow, cash flow management, collecting payments, collecting what you are owed, collection agency, collection fees, collection process, collection services, collection strategies, collections industry, commercial collections, contingency collections, credit application policies, credit applications, credit checks, credit history, credit management, credit policies, credit risk, customer accountability, customer credit, customer debt, customer payment history, customer relationships, customer screening, daily sales outstanding, deadbeat accounts, debt collection, debt recovery, delinquent accounts, dental business podcast, dental industry challenges, dental industry conversations, dental industry podcast, dental lab, dental lab advice, dental lab best practices, dental lab business, dental lab collections, dental lab collections advice, dental lab community, dental lab education, dental lab finances, dental lab industry, dental lab interviews, dental lab invoices, dental lab leadership, dental lab networking, dental lab operations, dental lab owners, dental lab podcast, dental lab professionals, dental lab resources, dental lab revenue, dental lab solutions, dental lab stories, dental lab success, dental laboratory, dental laboratory management, dental laboratory podcast, dental office relationships, dental offices, dental practices, dental technicians, dental technology, dentist payments, dentist relationships, doctor accounts, doing great work, dso, elvis dahl, employee payroll, entrepreneurship, extending credit, financial accountability, financial best practices, financial planning, financial protection, financial responsibility, financial risk, financial stability, first collection, getting invoices paid, getting paid, getting paid for your work, healthy cash flow, invoice collection, invoice disputes, lab bills, lab overhead, lab ownership, lab profitability, large unpaid balances, legal collections, managing a dental lab, managing customer accounts, matt travis, mike zuber, mike zuber story, nonpaying customers, outstanding balances, overdue invoices, past due accounts, past due invoices, payment delays, payment follow up, payment policies, payment terms, professional collections, protecting cash flow, protecting your business, protecting your lab, recovering unpaid debts, revenue management, risk management, running a dental lab, six figure debt, slow paying customers, small business, small business finances, third party collections, unpaid dental lab bills, unpaid invoices, voices from the bench, voices from the bench podcast
This week we sit down with Matt Travis from Burt and Associates to talk about collecting unpaid invoices in the dental lab industry. From wild collection stories to credit applications and protecting your accounts receivable, Matt explains why doing great work means nothing if you don’t get paid!
-
437: Phillip Gold: The Gold Standard of Dental Technology
August 10th, 2026 | 1 hr 4 mins
3D printing, Barb, Business growth, Leadership, Learning, account management, account retention, ai education, ai for dental technicians, ai in dentistry, ai learning, analog dental laboratory, analog dentistry, artificial intelligence, barb and elvis, behind the scenes dental lab, business development, business relationships, business succession, business transition, by design, by design dental studio, cal lab, career development, career longevity, casting, cdt, cdt certification, cdt exam, cdt exam preparation, ceramic technician, ceramics, ceramics cdt, certification advocacy, certification preparation, certified dental technician, chatgpt, client relationships, client retention, clinical excellence, color science, continuing education, corporate dental laboratory, corporate dentistry, crown and bridge, crown and bridge cdt, crown and bridge technician, customer relationships, customer service, customer service philosophy, decades in dentistry, decades in the dental lab, dental ai, dental anatomy, dental anatomy and occlusion, dental artistry, dental associations, dental boards, dental business, dental business development, dental cad, dental cad cam, dental cam, dental career, dental career story, dental casting, dental ceramics, dental certification, dental certification exam, dental certification study, dental community, dental community support, dental conferences, dental craftsmanship, dental diagnostics, dental education, dental education community, dental education history, dental entrepreneur, dental entrepreneurship, dental equipment, dental exam preparation, dental excellence, dental family, dental family business, dental history, dental history stories, dental industry, dental industry career, dental industry community, dental industry education, dental industry history, dental industry leadership, dental industry legacy, dental industry mentorship, dental industry networking, dental industry podcast, dental industry relationships, dental industry stories, dental industry veteran, dental innovation, dental innovation history, dental lab, dental lab acquisition, dental lab culture, dental lab customer service, dental lab education, dental lab equipment, dental lab history, dental lab management, dental lab owner, dental lab ownership, dental lab podcast, dental lab quality control, dental lab relationships, dental lab stories, dental laboratory, dental laboratory business, dental laboratory career, dental laboratory certification, dental laboratory community, dental laboratory education, dental laboratory equipment, dental laboratory expert, dental laboratory growth, dental laboratory history, dental laboratory innovation, dental laboratory leadership, dental laboratory legacy, dental laboratory owner, dental laboratory podcast, dental laboratory sales, dental laboratory standards, dental laboratory stories, dental laboratory team, dental laboratory veteran, dental laboratory workflow, dental leadership, dental legacy, dental manufacturing, dental manufacturing technology, dental materials, dental materials history, dental meetings, dental mentoring, dental mentors, dental mentorship, dental milling, dental milling workflow, dental mills, dental networking, dental offices, dental organizations, dental podcast, dental podcast interview, dental podcasts, dental practice, dental practice relationships, dental printers, dental production, dental production workflow, dental professional, dental professionalism, dental professionals, dental prosthetics, dental quality, dental quality control, dental restorations, dental sales, dental tech podcast, dental technician, dental technician career, dental technician certification, dental technician community, dental technician expert, dental technician life, dental technician mentorship, dental technician podcast, dental technician stories, dental technician study tools, dental technology, dental technology community, dental technology education, dental technology evolution, dental technology exam, dental technology podcast, dental technology veteran, dental training, dental veteran, dental wax-up, dental waxing, dental work ethic, dental workflows, dentist, dentist relationships, dentists, denture technician, dentures, dentures cdt, diagnostic wax-up, diagnostics, digital cdt, digital certification, digital dental laboratory, digital dentistry, digital practical exam, digital technician, digital workflow, doctor relationships, e.max, elvis, empress, evolution of dentistry, experienced dental technician, experienced technician, family business, family business succession, family in dentistry, family laboratory, family legacy, family-owned laboratory, father and daughter, father and son, first one in last one out, generational business, giving back, gold alloy, gold dentistry, gold work, history of dentistry, implant dentistry, implant technician, implants, implants cdt, independent dental laboratory, industry camaraderie, industry involvement, industry leadership, industry mentors, industry networking, ivoclar, jacket crowns, knowledge sharing, lab management, lab sales, laboratory acquisition, laboratory culture, laboratory entrepreneur, laboratory growth, laboratory history, laboratory leadership, laboratory legacy, laboratory management, laboratory operator, laboratory ownership, laboratory relationships, laboratory stories, laboratory succession, laboratory team, laboratory transition, learning from experience, learning from mentors, legacy business, life in the dental lab, lifelong learning, lifetime in dental laboratory, lifetime in dentistry, master cdt, master dental technician, master technician, mentorship, milling, nadl, national board for certification, national dentex, nbc, ndx, next generation, next generation dental technicians, occlusion, oral arts, partial dentures, partials cdt, pfm, philip gold, philip gold cdt, philip gold dental laboratory, philip gold dental technician, philip gold interview, philip gold podcast, porcelain, porcelain fused to metal, practical exam, professional certification, professional development, professional growth, professional legacy, professional networking, professional standards, prosthodontics, quality control, quality dentistry, raymond gold, relationship business, removable prosthetics, restorative dental technology, restorative dentistry, sales, sharing knowledge, six cdt certifications, six certifications, skills development, study for cdt, succession, succession planning, supporting technicians, team building, technical excellence, technician advocacy, technician development, technician education, technician leadership, technician stories, troubleshooting, voices from the bench, voices from the bench podcast, wax-up, williams gold, williams gold refining company, work ethic
This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.
-
421: Katherine Steinbock-Dyke: From Girl Scout Cookies to CEO of Whip Mix
April 20th, 2026 | 1 hr 3 mins
3D printing, Europe, Leadership, Podcasts, Storytelling, analog dentistry, analog vs digital, articulators, asiga, australia, bench culture, bench work, business evolution, cad cam, career growth, ceo, collaboration, continuous improvement, corporate culture, customer relationships, dealer network, dental, dental community, dental education, dental equipment, dental industry, dental lab, dental labs, dental manufacturing, dental materials, dental resins, dental schools, dental technician, dental technicians, dental technology, digital dentistry, employee benefits, entrepreneurship, family business, furnaces, future of dentistry, global markets, gypsum, heritage, hr, human resources, hybrid workflow, ids, industry insights, industry trends, innovation, innovation strategy, international business, katherine steinbock-dyke, lab day, lab life, lab owners, lab workflow, laboratory, large labs, latin america, legacy, management, materials science, mentorship, mixers, model trimmers, networking, next generation, operations, partnerships, polymers, product development, production, relevance, small business, succession planning, team building, technician, technicians life, trade shows, voices from the bench, whip mix, win program, workflow efficiency
This week we chat with Katherine Steinbock-Dyke of Whip Mix about growing up in a family-run dental company and unexpectedly working her way to CEO. She shares her path from HR and corporate roles into operations, product development, and ultimately leadership—highlighting the balance between tradition and innovation in today’s evolving lab landscape. The episode mixes stories of continuous improvement, digital transitions, and industry travel, all wrapped in the perspective of someone focused on keeping a legacy company relevant for the future.