Voices from The Bench

444: Mike Archibald: Finding Your Place at the Bench and Table

September 28th, 2026  |  1 hr 11 mins

Communication, Family, Fatherhood, Life Lessons, accountability, addiction recovery, aesthetic dentistry, archibald family, authenticity, barb and elvis, becoming a dental technician, becoming your best self, behind the scenes dentistry, being coachable, being present, cad cam dentistry, career development, career growth, career journey, ce, ceramic crowns, ceramic technician, coaching, community, confidence, continuing education, cosmetic dentistry, craftsmanship, crown waxing, dental aesthetics, dental anatomy, dental art, dental artistry, dental business, dental business leadership, dental cad cam, dental career, dental careers, dental ce, dental ceramicist, dental ceramics, dental coaching, dental community, dental conferences, dental craftsmanship, dental crowns, dental education, dental education community, dental education podcast, dental educator, dental industry, dental industry career, dental industry conversations, dental industry education, dental industry podcast, dental lab, dental lab community, dental lab conversations, dental lab education, dental lab education community, dental lab experience, dental lab family, dental lab leadership, dental lab owner, dental lab podcast, dental lab training, dental laboratory, dental laboratory education, dental laboratory family, dental laboratory history, dental laboratory owner, dental laboratory podcast, dental laboratory technician, dental laboratory technician education, dental laboratory technician training, dental leadership, dental lectures, dental lecturing, dental materials, dental materials education, dental mentoring, dental mentorship, dental milling, dental morphology, dental occlusion, dental patients, dental podcast, dental presentations, dental products, dental professional development, dental professionals, dental speaker, dental stories, dental technician, dental technician community, dental technician education, dental technician imposter syndrome, dental technician life, dental technician podcast, dental technician stories, dental technician training, dental techniques, dental techniques training, dental technology, dental technology podcast, dental technology training, dental training, dental waxing, dentistry, dentistry and life, dentistry podcast, difficult conversations, digital dental laboratory, digital dental technology, digital dentistry, digital design, digital detox, digital workflow, disconnecting, education, esthetic dentistry, experienced dental technician, family business, family expectations, family legacy, family time, family values, father and son, finding balance, finding purpose, finding your path, finding yourself, following your own path, function, functional aesthetics, functional dentistry, functional design, gc initial, getting outside, giving back, gold crowns, gordon christensen, gordon christensen dentistry, growth mindset, hands on training, harvest dental, healthy habits, healthy lifestyle, helping others, helping people, honesty, imposter syndrome, insecurity, jed archibald, john archibald, kelly and associates, lab management, laboratory dentistry, laboratory leadership, las vegas institute, learning dental technology, learning dentistry, legacy, life beyond dentistry, lifelong learning, living up to expectations, lvi, master technician, meaningful life, meaningful work, mental health, mentorship community, mike archibald, mindset, mindset coaching, natural dentistry, natural looking restorations, nature, occlusion, open bench, open conversations, outdoor life, overcoming addiction, overcoming adversity, overcoming challenges, overcoming imposter syndrome, overcoming struggles, parenting, patient care, patient centered dentistry, personal accountability, personal coaching, personal development, personal growth, personal journey, personal priorities, personal transformation, personal wellness, positive mindset, professional coaching, professional growth, professional imposter syndrome, public speaking, purpose, ray foster, real conversations, real talk dentistry, rebuilding your life, recovery, recovery journey, redefining success, relationships, resilience, restorative aesthetics, restorative dentistry, restorative dentistry lab, second chances, self confidence, self doubt, self improvement, self worth, slowing down, sobriety, speaking in dentistry, starting in a dental lab, staying coachable, stories from the lab, success, success in dentistry, success in life, supporting technicians, table 52, table 52 community, taking a break, taking responsibility, teaching dental technology, teaching technicians, technician community, technician conversations, technician development, technician journey, technician mentorship, technique education, third generation dental technician, transformation, treating every patient equally, unplugging, vftb, voices from the bench, voices from the bench podcast, vulnerability, waxing, work life balance

This week we sit down with Mike Archibald, the “black sheep” of the Archibald family, to talk about his journey through dentistry, family expectations, imposter syndrome, recovery, and personal growth. Mike opens up about the lessons he learned from his dad, his path into ceramics and education, and his vision for Table 52—a place for honest conversations about the struggles that happen behind the scenes. It’s a real and personal conversation about dentistry, life, and finding a healthier way forward.

442: Michael Wandling: The Long Road to CDT of the Year

September 14th, 2026  |  1 hr 12 mins

2025 cdt of the year, Barb, Leadership, aidite, bruxzir, cad cam, career growth, cdt, cdt certification, cdt exam, cdt exam preparation, cdt practical exam, cdt written exam, ceramics, certified dental technician, complete dentures, continuing education, crown and bridge, crown and bridge technician, dental cad cam, dental ceramics, dental certification, dental certification exam, dental education, dental implant certification, dental implants, dental industry, dental industry podcast, dental lab, dental lab community, dental lab culture, dental lab leadership, dental lab management, dental lab mentoring, dental lab owner, dental lab podcast, dental lab success, dental lab training, dental lab workflow, dental laboratory, dental laboratory careers, dental laboratory education, dental laboratory industry, dental laboratory leadership, dental laboratory podcast, dental laboratory standards, dental materials, dental milling, dental podcast, dental tech podcast, dental technician, dental technician career, dental technician education, dental technician success, dental technology, dental technology career, dental technology education, dental technology industry, dental training, dental zirconia, digital dental laboratory, digital dentistry, digital workflow, elvis dahl, fixed dentistry, giving back to the industry, horizon digital, implant cdt, implant dentistry, keller dental laboratory, key opinion leader, kol, lab owner, laboratory innovation, laboratory management, lifelong learning, master cdt, mentorship, mike wandling, national board for certification, nbc, nbc exams, production management, professional development, prozir ultra, quality assurance, quality control, removable dentistry, study clubs, summit horizon dental laboratory, technician development, technician training, vftb, voices from the bench, zirconia

This week on Voices From the Bench, we finally sit down with the 2025 CDT of the Year, Mike Wandling! Mike shares his journey from starting as a dental technician in 2001 to becoming an educator, Master CDT, examiner, NBC Board member, lab owner, and now Operations Manager at Summit Horizon Dental Laboratory. We talk certification, education, the future of the CDT program, his “A-Team” partnership with Barb, and what it means to give back to the dental laboratory industry.

441: Amir Bagheri & Dan Sinclair: A Touch of Magic Can Solve A Lot of Lab Issues

September 7th, 2026  |  1 hr 11 mins

Communication, Software Engineering, accountability, accounting integration, accounting systems, all in one lms, all in one software, amir bagheri, analog workflow, api integration, app development, automated case routing, automated downloads, automated laboratory workflow, automated workflows, automation technology, bad habits, best dental lab software, business analytics, business automation, business intelligence, business management, business systems, business workflow, cad cam software, cad cam workflow, case automation, case bottlenecks, case downloads, case entry, case errors, case files, case management, case processing, case routing, case status, case tracking, centralized software, change management, cloud software, configurable software, connected dental laboratory, connected systems, crm, crm integration, crm systems, custom reporting, customer accountability, customer experience, customer management, customer relationship management, customer service, customer success, customer support, customizable software, dan sinclair, data analytics, data driven dental lab, data driven laboratory, data integration, data management, dental 3d printing, dental accounting, dental analytics, dental automation, dental business management, dental business podcast, dental business software, dental cad, dental cad cam, dental cam, dental case automation, dental case management, dental crm, dental customer management, dental design workflow, dental digital workflow, dental digitalization, dental industry, dental industry podcast, dental industry technology, dental innovation, dental innovation podcast, dental inventory management, dental lab automation software, dental lab business, dental lab consulting, dental lab data, dental lab digitalization, dental lab efficiency, dental lab integrations, dental lab interview, dental lab logistics, dental lab management, dental lab management software, dental lab migration, dental lab modernization, dental lab operations, dental 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Elvis sits down with Dan Sinclair and Amir Bagheri from Magic Touch Software to talk about the history of the company, how it grew from a small development project into a complete laboratory management system, and why they believe labs need more than just production tracking. They dive into automation, digital case entry, integrations, reporting, and the importance of actually understanding how a lab operates before trying to improve it.

440: Veronika Perrone & Brandon Smith: Flex Appeal: Printing the Impossible with detax

August 31st, 2026  |  59 mins 29 secs

3D printing, 3d printed dental appliances, 3d printed dentistry, 3d printed flexible partial, 3d printed partial denture, 3d printer, 3d printing nesting, 3d printing technology, 3d resin development, 3shape, 3shape dental system, 45 degree nesting, Barb, additive dentistry, additive manufacturing, additive manufacturing dentistry, alcohol bath, aligner resin, all in one resin, asiga, audiology, biocompatibility, biocompatible resin, brandon smith, brandon's design consulting, cad cam, cad design, chemical bonding, clasp design, clasp partial, clasp partial denture, claspless partial, clear retainers, crown and bridge, crown and bridge resin, crown resin, dental 3d printing, dental 3d workflow, dental additive manufacturing, dental aligners, dental appliance, dental appliances, dental biocompatibility, dental cad, dental cad cam, dental cad cam technology, dental cad cam workflow, dental cad design, dental cad training, dental ce, dental consulting, dental continuing education, dental 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Veronika Perrone from DETAX and Brandon Smith join Elvis and Barb to dive into the world of 3D-printed flexible partials and digital removable workflows. They talk about DETAX’s flexible resin, real-world lab experience, design and post-processing, printer validation, splint materials, and how digital technology is changing the way labs approach flexible appliances. Brandon also shares his journey through the dental industry and his work in training and consulting.

439: Caroline Kirkpatrick: From Ear Molds to Digital Dentures

August 24th, 2026  |  1 hr 32 secs

30 years dental technology, 3D printing, 3d printed dental models, 3d printers, 3shape, 3shape dental system, 3shape dentures, Edinburgh, Glasgow, United Kingdom, accessible digital dentistry, acrylic dentures, adaptability, adapting to technology, additive manufacturing, aesthetic dentures, affordable 3d printing, affordable dental technology, aligners, alternative dental workflows, analog dentistry, analog dentures, analog to digital, bench technician, bench to clinic, better dental workflows, blender, bridges, cad cam, cad cam dentistry, cad dentistry, career development, career progression, caroline kirkpatrick, caroline kirkpatrick clinical dental technician, caroline kirkpatrick dental technician, ceramics, changing dental laboratories, changing dental technology, clear retainers, clinical dental laboratory, clinical dental technician, clinical dental technician scotland, clinical dental technician uk, clinical dental technology, clinical dental technology scotland, clinical dentistry, clinical experience, clinical skills, clinical technician, clinical workflow, continuing dental education, continuing education, continuous improvement, cost effective dental lab, cost effective dentistry, craftsmanship, crown and bridge, crown and bridge lab, crown and bridge technician, crowns, curiosity, customized dentures, daughter dental technician, decades in dental technology, dental 3d printing, dental acrylic, dental aesthetics, dental apprenticeship, dental apprenticeships, dental artistry, dental business, dental cad, dental cad cam, dental cad software, dental cad technician, dental cad tips, dental career, dental career inspiration, dental career journey, dental career stories, dental casting, dental ceramics, dental clinic, dental clinical workflow, dental college, dental conference, dental confidence, dental craftsmanship, dental denture workflow expert, dental design, dental design software, dental design tools, dental diagnostics, dental education, dental 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Caroline Kirkpatrick shares her incredible journey from discovering dental technology by chance in Scotland to becoming the first female clinical dental technician to qualify in the UK. She talks about building her own lab, teaching, treating patients, and embracing digital dentistry while constantly looking for better, more efficient ways to work. It’s a great conversation about curiosity, education, digital dentures, and the importance of sharing what you’ve learned along the way.

438: Shawn Nowak & Jude Grayson: What Does a Karate Guy Know About Dental Labs?

August 17th, 2026  |  1 hr 4 mins

3D printing, 3d printing dental laboratory, AI, Barb, Business growth, Leadership, Louisiana, New Orleans, Value, actionable advice, adaptability, adapting, adapting to technology, ai dental laboratory, ai in dental labs, ai in dentistry, artificial intelligence, automation, board breaking, breakout session, business adaptability, business challenges, business coach, business coaching, business coaching for dental labs, business decisions, business development, business education, business evolution, business failure, business growth strategy, business innovation, business leadership, business lessons, business lessons from karate, business mindset, business mindset for dental labs, business opportunities, business opportunity, business performance, business pivot, business planning, business resilience, business strategy, business success, business transformation, calculated risk, change for dental labs, change management, coach, coaching, coaching mindset, company culture, competing 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Shawn Nowak from Nowak Dental Supplies joins Elvis and Barb to talk about NOLA LabFest and the unexpected connection between martial arts and the dental laboratory industry with speaker Jude Grayson. They discuss leadership, business, knowing when to pivot, and how lessons from competition and martial arts can help lab owners navigate a rapidly changing industry. Plus, Shawn gives a preview of what’s coming to NOLA LabFest, including education, networking, and plenty of New Orleans fun.

437: Phillip Gold: The Gold Standard of Dental Technology

August 10th, 2026  |  1 hr 4 mins

3D printing, Barb, Business growth, Leadership, Learning, account management, account retention, ai education, ai for dental technicians, ai in dentistry, ai learning, analog dental laboratory, analog dentistry, artificial intelligence, barb and elvis, behind the scenes dental lab, business development, business relationships, business succession, business transition, by design, by design dental studio, cal lab, career development, career longevity, casting, cdt, cdt certification, cdt exam, cdt exam preparation, ceramic technician, ceramics, ceramics cdt, certification advocacy, certification preparation, certified dental technician, chatgpt, client relationships, client retention, clinical excellence, color science, continuing education, corporate dental laboratory, corporate dentistry, crown and bridge, crown and bridge cdt, crown and bridge technician, customer relationships, customer service, customer service philosophy, decades in dentistry, decades in the dental lab, dental ai, dental anatomy, dental anatomy and occlusion, dental artistry, dental associations, dental boards, dental business, dental business development, dental cad, dental cad cam, dental cam, dental career, dental career story, dental casting, dental ceramics, dental certification, dental certification exam, dental certification study, dental community, dental community support, dental conferences, dental craftsmanship, dental diagnostics, dental education, dental education community, dental education history, dental entrepreneur, dental entrepreneurship, dental equipment, dental exam preparation, dental excellence, dental family, dental family business, dental history, dental history stories, dental industry, dental industry career, dental industry community, dental industry education, dental industry history, dental industry leadership, dental industry legacy, dental industry mentorship, dental industry networking, dental industry podcast, dental industry relationships, dental industry stories, dental industry veteran, dental innovation, dental innovation history, dental lab, dental lab acquisition, dental lab culture, dental lab customer service, dental lab education, dental lab equipment, dental lab history, dental lab management, dental lab owner, dental lab ownership, dental lab podcast, dental lab quality control, dental lab relationships, dental lab stories, dental laboratory, dental laboratory business, dental laboratory career, dental laboratory certification, dental laboratory community, dental laboratory education, dental laboratory equipment, dental laboratory expert, dental laboratory growth, dental laboratory history, dental laboratory innovation, dental laboratory leadership, dental laboratory legacy, dental laboratory owner, dental laboratory podcast, dental laboratory sales, dental laboratory standards, dental laboratory stories, dental laboratory team, dental laboratory veteran, dental laboratory workflow, dental leadership, dental legacy, dental manufacturing, dental manufacturing technology, dental materials, dental materials history, dental meetings, dental mentoring, dental mentors, dental mentorship, dental milling, dental milling workflow, dental mills, dental networking, dental offices, dental organizations, dental podcast, dental podcast interview, dental podcasts, dental practice, dental practice relationships, dental printers, dental production, dental production workflow, dental professional, dental professionalism, dental professionals, dental prosthetics, dental quality, dental quality control, dental restorations, dental sales, dental tech podcast, dental technician, dental technician career, dental technician certification, dental technician community, dental technician expert, dental technician life, dental technician mentorship, dental technician podcast, dental technician stories, dental technician study tools, dental technology, dental technology community, dental technology education, dental technology evolution, dental technology exam, dental technology podcast, dental technology veteran, dental training, dental veteran, dental wax-up, dental waxing, dental work ethic, dental workflows, dentist, dentist relationships, dentists, denture technician, dentures, dentures cdt, diagnostic wax-up, diagnostics, digital cdt, digital certification, digital dental laboratory, digital dentistry, digital practical exam, digital technician, digital workflow, doctor relationships, e.max, elvis, empress, evolution of dentistry, experienced dental technician, experienced technician, family business, family business succession, family in dentistry, family laboratory, family legacy, family-owned laboratory, father and daughter, father and son, first one in last one out, generational business, giving back, gold alloy, gold dentistry, gold work, history of dentistry, implant dentistry, implant technician, implants, implants cdt, independent dental laboratory, industry camaraderie, industry involvement, industry leadership, industry mentors, industry networking, ivoclar, jacket crowns, knowledge sharing, lab management, lab sales, laboratory acquisition, laboratory culture, laboratory entrepreneur, laboratory growth, laboratory history, laboratory leadership, laboratory legacy, laboratory management, laboratory operator, laboratory ownership, laboratory relationships, laboratory stories, laboratory succession, laboratory team, laboratory transition, learning from experience, learning from mentors, legacy business, life in the dental lab, lifelong learning, lifetime in dental laboratory, lifetime in dentistry, master cdt, master dental technician, master technician, mentorship, milling, nadl, national board for certification, national dentex, nbc, ndx, next generation, next generation dental technicians, occlusion, oral arts, partial dentures, partials cdt, pfm, philip gold, philip gold cdt, philip gold dental laboratory, philip gold dental technician, philip gold interview, philip gold podcast, porcelain, porcelain fused to metal, practical exam, professional certification, professional development, professional growth, professional legacy, professional networking, professional standards, prosthodontics, quality control, quality dentistry, raymond gold, relationship business, removable prosthetics, restorative dental technology, restorative dentistry, sales, sharing knowledge, six cdt certifications, six certifications, skills development, study for cdt, succession, succession planning, supporting technicians, team building, technical excellence, technician advocacy, technician development, technician education, technician leadership, technician stories, troubleshooting, voices from the bench, voices from the bench podcast, wax-up, williams gold, williams gold refining company, work ethic

This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.

Episode 435: Matt Everatt is Making the Invisible Profession Visible

July 27th, 2026  |  58 mins 50 secs

3D printing, 3d printing dentistry, Amazon Prime, Barb, Behind the Scenes, Business growth, Communication, Creativity, Leadership, Netflix, Positivity, Productivity, Storytelling, adaptability, adapting to change, additive manufacturing, agile business, agile dental laboratory, ai and dentistry, ai dental technology, ai future, ai in dentistry, ai trends, airway appliances, airway health, anaplastology, anti-snoring devices, artificial ears, artificial eyes, artificial intelligence, artisan, artistry, artistry in dentistry, attention to detail, attracting technicians, audible, audiobook, audiobooks, author, behind the restoration, behind the smile, better future, better health, better patient outcomes, better sleep, bite splints, bleaching trays, blockbuster, book recommendation, book review, book writing, brand positioning, british dental technician, building a business, building teams, business agility, business book, business coach, business coaching, business disruption, business efficiency, business excellence, business exit, business identity, business innovation, business lessons, business marketing, business mindset, business opportunities, business ownership, business processes, business profitability, business resilience, business strategy, business sustainability, business systems, cad cam, cad cam dentistry, career book, career change, career development, career inspiration, career journey, career stories, ceramist, change management, changing customer expectations, changing dental industry, changing lives, changing the narrative, changing the profession, client service, clinical excellence, clinical expertise, clinical partner, clinical partnership, clinical workflow, collaboration, collaboration over competition, commercial dental laboratory, community support, company culture, competing on price, competitive advantage, content marketing, convenience, corporate dental laboratories, corporate dentistry, covid impact, covid-19, craftsmanship, craftsmanship in dentistry, cranial implants, cranioplasty, crown and bridge, custom appliances, custom dental appliances, customer expectations, customer service, delegation, dental artisans, dental business, dental cad cam, dental career, dental ceramics, dental community, dental conferences, dental expertise, dental healthcare, dental industry, dental industry author, dental industry history, dental industry networking, dental industry podcast, dental industry regulation, dental innovation, dental insurance, dental journalism, dental lab, dental lab acquisitions, dental lab book, dental lab business, dental lab entrepreneur, dental lab future, dental lab industry podcast, dental lab innovation, dental lab leadership, dental lab management, dental lab marketing, dental lab modernization, dental lab networking, dental lab owner, dental lab perspective, dental lab pricing, dental lab profitability, dental lab success, dental lab workflow, dental laboratory, dental laboratory business, dental laboratory communication, dental laboratory evolution, dental laboratory industry, dental laboratory podcast, dental laboratory podcast episode, dental laboratory professionals, dental laboratory success, dental laboratory transformation, dental laboratory trends, dental laboratory workforce, dental magazines, dental manufacturing, dental manufacturing technology, dental milling, dental nurse recruitment, dental podcast, dental podcast interview, dental practice growth, dental practice partnership, dental practice success, dental practice support, dental profession, dental professionals, dental publications, dental recruitment, dental regulation, dental regulatory authority, dental sleep medicine, dental sleep medicine innovation, dental splints, dental startup, dental team, dental team collaboration, dental technician, dental technician book, dental technician career, dental technician education, dental technician magazine, dental technician podcast, dental technician recognition, dental technician shortage, dental technician stories, dental technicians, dental technology, dental technology advancements, dental technology education, dental technology future, dental technology innovation, dental technology inspiration, dental technology podcast, dental technology podcast episode, dental technology professionals, dental technology revolution, dental technology trends, dental technology worldwide, dental trade shows, dentist collaboration, dentist laboratory communication, dentist laboratory relationship, dentist technician relationship, dentures, developing technicians, differentiation, digital consumers, digital dental laboratory, digital dentistry, digital dentistry revolution, digital disruption, digital future, digital lab, digital transformation, digital workflow, disruptive technology, doctor technician communication, don't be blockbuster, education, efficiency, elevating dental technicians, elevating dental technology, elvis, embracing change, embracing opportunity, embracing technology, emerging technology, employee engagement, employee retention, employees as partners, empowering employees, entrepreneurial journey, entrepreneurial lessons, entrepreneurial mindset, entrepreneurship, evolving dental industry, excellence in dental technology, excellence in dentistry, exit strategy, facial prosthetics, fast turnaround, finding your niche, future of dental laboratories, future of dental technicians, future of dental technology, future of dentistry, future technicians, future-proof your lab, future-proofing, future-proofing dental labs, global dental industry, growing a business, growth mindset, growth opportunities, healthcare innovation, healthcare professionals, healthcare technology, helping patients, hidden profession, hiring technicians, history of dental technology, hope, hope for the future, hospital dental technology, hospital dentistry, hospital laboratory, illegal manufacturing, impact, improving lives, improving patient care, improving patient experience, independent dental lab, independent dental laboratory, independent ownership, industry advocacy, industry book, industry challenges, industry commentary, industry community, industry disruption, industry evolution, industry future, industry history, industry inspiration, industry journalism, industry optimism, industry perspective, industry standards, industry stories, industry transformation, industry trends, innovation, innovation in dental labs, innovation in dentistry, inspiration, inspiring others, instant gratification, international dentistry, invisible profession, knowledge sharing, lab acquisition, lab ownership, lab practice partnership, lab startup, lab visits, laboratory artisans, laboratory expertise, laboratory leadership, laboratory magazine, laboratory manufacturing, laboratory pricing, laboratory revolution, laboratory stories, laboratory workflow, leadership development, leadership excellence, leadership lessons, lessons from failure, lessons from success, lessons learned, linkedin, lovefilm, low-cost dentistry, making a difference, mandibular advancement devices, mandibular advancement splints, market disruption, marketing, marketing strategy, matt everatt, matt everatt interview, matthew everatt, maxillofacial prosthetics, maxillofacial surgery, maxillofacial technology, mentorship, milling, mindset, modern consumers, modern dental laboratory, modern dental technician, modern dental technician career, modern dental technology, motivation, motivational book, neurosurgery, new opportunities, next generation technicians, nhs dental laboratory, nhs dentistry, niche marketing, night guards, nonfiction, obturators, occlusal appliances, occlusal splints, ocular prosthetics, on-demand service, open laboratories, operational efficiency, opportunity, opportunity in dental labs, opportunity in dentistry, opportunity in technology, optimism, oral appliance therapy, oral appliances, oral health professionals, organizational growth, orthodontic appliances, orthodontic retainers, orthodontic technology, orthodontics, overcoming adversity, patient care, patient experience, patient impact, patient outcomes, patient-centered care, peer support, people management, people-first business, personal development, personal growth, personal journey, podcast conversation, podcast guest, positive business culture, positive culture, positive future, positive mindset, precision, premium dental laboratory, premium dentistry, premium pricing, premium service, premium turnaround, price competition, pricing strategy, pride in dental technology, pride in dentistry, pride in laboratory work, private dental laboratory, private dentistry, private equity, private ownership, process improvement, professional articles, professional book, professional challenges, professional community, professional development, professional evolution, professional excellence, professional growth, professional history, professional identity, professional impact, professional journey, professional motivation, professional networking, professional pride, professional recognition, professional respect, professional standards, professional writing, profitability, prosthetics, publishing, quality craftsmanship, quality dental laboratory, quality dentistry, quality of life, quality over price, race to the bottom, raising the profile, rapid service, rapid turnaround, reading, recruitment, regulatory challenges, reinventing the industry, relationship building, resilience, respect for dental technicians, retainers, revenue growth, s4s, same day dentistry, saving lives, saving marriages, scaling a business, scaling a dental lab, serial entrepreneur, service excellence, service innovation, sharing knowledge, sharing stories, skilled craftsmanship, skilled profession, skilled technicians, skilled trades, skull plates, sleep apnea, sleep apnea appliances, sleep apnea lab, sleep apnea treatment, sleep appliances, sleep dentistry, sleep medicine, sleep quality, snoring, snoring lab, snoring treatment, solutions for snoring, speaking out, specialization, specialized services, speed of service, staff development, staff retention, standing out, starting a business, starting a dental lab, startup strategy, study models, successful dental businesses, successful dental labs, successful entrepreneurs, successful technicians, succession planning, sustainable business, sustainable growth, systemization, systemized business, talent acquisition, teaching hospitals, team building, team members, teamwork, technical excellence, technical expertise, technical skill, technician advocacy, technician collaboration, technician perspective, technician shortage, technician stories, technician visibility, technology adoption, technology and dentistry, technology future, technology trends, telling the story, the future is digital, the invisible profession, the invisible profession book, thought leadership, training technicians, transatlantic dental conversation, trusted advisor, turnaround time, twin blocks, uk dental industry, uk dental laboratory, united kingdom dentistry, uplifting others, us dental industry, value over price, value proposition, value-based service, valuing dental technicians, voices from the bench, voices from the bench interview, voices from the bench podcast, workflow optimization, workforce challenges, working in the business, working on the business, workplace culture, writing, writing a book

Matt Everatt joins Elvis and Barb to talk about his incredible journey through the dental laboratory industry, from maxillofacial prosthetics and sleep apnea appliances to co-founding a successful dental lab and eventually writing The Invisible Profession. They dive into the challenges facing dental technicians, the dangers of becoming a "busy fool," and why embracing technology, standing out, and becoming a true clinical partner are essential for the future of the laboratory industry.

Episode 431: exocad Insights 2026 Part 5: Beth Collington, Josh Jakson, & Robert Norton

June 29th, 2026  |  56 mins 10 secs

3d design, 3d modeling, CAD/CAM, advanced dental technology, advanced workflows, ai crown, ai dentistry, ai in dental labs, ai-assisted dentistry, ai-powered design, artificial intelligence, automotive parts design, bench talk, beth collington, cad design, cad designer, cad workflow, clinicians, continuing education, creative cad applications, crown and bridge, crown design, crown finalization, crown production, custom grills, custom jewelry, custom restorations, dental automation, dental business, dental cad, dental cad community, dental cad experts, dental cad software, dental cad training, dental collaboration, dental community, dental conference, dental craftsmanship, dental design, dental design innovation, dental design software, dental design techniques, dental discussion, dental education, dental educators, dental engineering, dental expertise, dental future, dental industry, dental industry leaders, dental industry podcast, dental innovation, dental innovation summit, dental jewelry, dental lab, dental lab future, dental lab professionals, dental lab technology, dental laboratory, dental laboratory management, dental laboratory podcast, dental laboratory workflows, dental leadership, dental manufacturing, dental manufacturing technology, dental podcast, dental professionals, dental prosthetics, dental restorations, dental scanning, dental software, dental software experts, dental software innovation, dental software platform, dental software training, dental software updates, dental solutions, dental technician, dental technician life, dental technician training, dental technology, dental technology conference, dental technology education, dental technology experts, dental technology trends, dental trends, dental workflow efficiency, dental workflow management, dental workflow solutions, dental workflows, digital dental education, digital dental laboratory, digital dental revolution, digital dental solutions, digital dentistry, digital dentistry podcast, digital design solutions, digital impressions, digital lab, digital manufacturing, digital prosthetics, digital restoration design, digital solutions, digital tools, digital transformation, digital workflows, emerging technology, exocad, exocad america, exocad community, exocad ecosystem, exocad innovations, exocad insights, exocad training, exocad users, exocad users meeting, exohub, freeform design, future of dentistry, future-ready dentistry, industry insights, industry leaders, industry networking, innovation in dentistry, intraoral scanning, josh jackson, lab technology, lab-to-clinic communication, laboratory best practices, laboratory conversations, laboratory digital transformation., laboratory education, laboratory education and training, laboratory efficiency, laboratory excellence, laboratory growth, laboratory innovation, laboratory management, laboratory operations, laboratory perspective, laboratory productivity, laboratory support, laboratory technicians, laboratory technology, laboratory technology trends, mallorca, mallorca conference, modern dental laboratory, modern dentistry, next generation dentistry, podcast, production laboratory, production workflows, professional development, restorative dentistry, restorative technology, restorative workflows, robert norton, software development, software flexibility, technician education, technician insights, technician perspective, technician training, technician-led innovation, technology adoption, technology and dentistry, technology in dentistry, vftb, voices from the bench, workflow automation, workflow improvements, workflow integration, workflow optimization, workflow technology

While at Exocad Insights in Mallorca, Elvis and Barb catch up with Beth Collington, President of Exocad America, to discuss the continued growth of digital dentistry, the importance of education, and how Exocad is helping make digital workflows more accessible across the industry.

Then Josh Jackson and Robert Norton join the conversation to share insights from the lab and training side of Exocad. From AI Crown and Crown Finalization to creative applications beyond dentistry, they discuss the latest innovations, real-world workflows, and where digital technology is taking the profession next.