As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.

This week we are coming to you from NOLA LabFest for two conversations with some of the people pushing dental technology forward. First, Dylan Paolicelli, Director of Digital Solutions at Bonadent Dental Laboratories, shares his journey from photography to CAD/CAM and how he grew from loading mills and cleaning 3D prints to overseeing digital workflows across six laboratory locations. Dylan talks about the evolution of digital dentistry, the challenges of bringing new materials and technologies into the lab, Bonadent’s training program for the next generation of technicians, and why automation should free skilled technicians to focus on skilled work rather than simply pushing buttons.

Then, Erica DiManna and Tom Heusing from Aidite join the conversation to discuss the company’s growth, its 3D Pro Zir Ultra zirconia, and the importance of building strategic partnerships instead of simply following the competition. They explain how Aidite approaches technical support by helping laboratories dial in their materials and firing temperatures, the value of hands-on education, and what’s coming next for the company at LMT Lab Day Chicago.

Special Guests: Dylan Paolicelli, Erica DiManna, and Tom Heusing.

NOLA Lab Fest is back, and Voices From the Bench will be recording live from the Hilton New Orleans Riverside on October 16th and 17th! Join Elvis and Barbara as they hang out with the HyperDent team, talk shop with some of the best in the dental industry, and host the always-entertaining Lab Family Feud. The fun kicks off Thursday, October 15th, with Jude Grayson leading a half-day workshop for lab owners and department leaders, sponsored by HyperDent. While you're there, check out Roland DGA's CAM trade-in special, where you can trade in your old CAM software for HyperDent and unlock the full potential of your mill with better milling quality, faster milling times, and the ability to mill Ivotion dentures with Elevate denture solutions. Registration is open now at NOLALabFest.com, and spots are limited. Don't miss out on the fun, the learning, and probably a few too many beignets!

This week we're finally checking a guest off our wish list as Jay Shin from TruAbutment joins us to talk about the company, his unexpected journey into the dental industry, and the technology that's changing implant dentistry. Jay shares how he went from running dry cleaners and a poke restaurant to learning the ins and outs of custom abutments, and how True Abutment grew from its early days into a major player in digital implant solutions.

We get into what makes TruAbutment's split-file workflow so popular with dental labs, the development of custom abutments and full-arch solutions, and how IO Connect and T-Marker are helping labs capture implant positioning data. Jay also gives us a look at the future, including T-Snap, new 3D-printing materials like True Flexible, and the company's expanding digital workflow solutions. There's plenty of implant talk, exciting technology, and a few ideas from Elvis that might just make it into a future product.

Your customers are checking you out on social media long before they ever fill out a form or pick up the phone. By the time they reach you, they’ve already started forming an opinion. That’s why consistency on social media matters.

Creating content is hard. Posting consistently is even harder. That’s why we built icortica Social. Create, schedule, publish, and report on your social media all in one place — and let your entire team contribute.

With a simple QR code, your team can send photos and videos straight from their phones to marketing, whether they’re in the lab or at an event. icortica Social works as a standalone app, so no existing icortica subscription is required.

Make social media easier. Stay consistent. Grow your presence.

Check it out at icortica.com/social.

Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”

You didn’t start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.

Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.

LabNCloud — the operating system for dental labs. Built by techs, for techs.

According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of Ivoclar’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)

Discover what’s redefining the possibilities with IPS e.max Zirconia.

Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.

October 5th @ 7:00 pm. Register today at Vivalearning.com

As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.

What happens when you combine a family-run software company, decades of dental laboratory experience, and a mission to make labs run smarter? You get Magic Touch Software. In this episode, Elvis sits down with Dan Sinclair and Amir Bagheri to dig into the history, philosophy, and technology behind Magic Touch and find out why they believe a laboratory management system should do a whole lot more than just track cases through production.

Dan shares his unexpected journey back to Magic Touch after leaving the company, while Amir takes us all the way back to the 1990s and the origins of the software, including how his father, Gary, helped develop what would eventually become the foundation of Magic Touch through his work with Glidewell. The conversation dives into the evolution from production-focused LMS platforms to complete business management systems that bring customer management, accounting, inventory, automation, digital case entry, integrations, reporting, and production workflows together in one place.

We also get into one of the biggest challenges facing modern dental labs: digital case entry and the ever-growing pile of scanner portals and inboxes. Amir and Dan explain how Magic Touch can automate that process, reduce manual entry, minimize missed cases and errors, and give lab teams more time to actually work on cases instead of hunting them down. And if you've ever wondered how much time and money a lab can lose by having a collection of disconnected systems, this conversation makes a pretty compelling case for consolidation.

But perhaps the biggest theme of the episode is that Magic Touch doesn't want to be just another software vendor. Their approach is built around implementation, consultation, process improvement, and helping labs understand what they actually want their business to look like before configuring the system to get them there. From breaking old habits to building super users, testing changes before they go live, and using data to identify where a lab needs to improve, the goal is to create a system that grows and changes with the business.

Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?

He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.

And he couldn’t do it without icortica.

Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.

Stop digging for data and start taking action.

Head to icortica.com and schedule your demo today.

Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”

You didn’t start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.

Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.

LabNCloud — the operating system for dental labs. Built by techs, for techs.

Special Guests: Amir Bagheri and Dan Sinclair.

At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.

While at Exocad Insights in Mallorca, Elvis and Barb sit down with Beth Collington, President of Exocad America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry.

Then Josh Jakson and Robert Norton join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next.

Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.

Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

• Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/
• LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday

Almost three years after his last appearance, Rob Nazzal returns to Voices From the Bench, this time joined by Mike Alessio of Bonadent Dental Laboratory. The conversation dives deep into lab leadership, culture, transparency, and how data—when used the right way—can empower teams instead of policing them.

Mike shares his 32-year journey with Bonadent, from starting as a pickup-and-delivery driver to leading the Danaren division, and explains how a family-owned lab has grown into a multi-location organization without losing its people-first culture. Rob and Mike unpack the realities of tracking productivity on the lab floor, the challenges of sharing metrics openly, and why transparency builds trust, alignment, and accountability when done with intention.

The discussion shifts to quality vs. productivity, the difficulty of truly measuring “quality,” and why labs must lead with craftsmanship before numbers. They also explore how digital workflows, QC processes, and proactive communication with doctors impact remakes, efficiency, and relationships.

On the sales side, Rob breaks down how icortica helps labs grow by focusing on existing customers, improving retention, and giving sales teams real-time insights into what conversations they should be having—right before they walk into an office. Mike and Elvis share firsthand experiences using icortica, highlighting how real-time data, centralized notes, and smart alerts change the way sales reps prepare, prioritize, and perform.

The episode wraps with a look at Bonadent’s unique culture (including their famous converted Walmart lab), long employee tenure, and why investing in people, transparency, and the right technology is the real key to sustainable growth in today’s dental lab landscape.

If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.

At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.

Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.

If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.

Special Guests: Mike Alessio and Rob Nazzal.

Robert and Kaylee bring the real-world perspective, explaining how combining analog fundamentals with digital design unlocked predictable, better-fitting dentures and titanium partial frameworks that actually snap into place. From monolithic milled partials to same-day digital relines and cloud-based CAM without subscriptions, this conversation explores how “trad-digital” workflows could finally make digital dentures accessible, scalable, and practical for everyday labs—without sacrificing fit, function, or sanity.

Happy Holidays from Ivoclar!

As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.

From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.

May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.

Ho, ho, ho — Happy Holidays from Ivoclar!

Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology to bring the Ivotion Denture System into the HyperDent CAM workflow.

That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.

And it gets better: you’ll first see this powerful workflow available on the Roland DWX-53 series mills—already a staple in so many labs—as well as the Imagine iMills.

If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.

Get ready—HyperDent is about to change the way you mill Ivotion.

Special Guests: George Cowburn, Kaylee Jilbert , and Robert MacLeay .

TO DONATE: https://fdlt.memberclicks.net/donor-form#/

Select: Race for the Future
Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS
Enter the amount (One Million Dollars)

It's hard to believe that IDS 2025 happened over 4 months ago and we are still bringing out conversations we got while at the exocad booth. This one is jam-packed with three conversations with 4 different people in the dental industry that really are making huge impacts. First up is two dentist that are using their time and talent to teach other clinicians from around the world how to implement the digital workflow in their practice. Dr. Milad Shadrooh (The Singing Dentist!) and Dr. Robbie Hughes are from opposite ends of England but both share the passion of education. They talk about their careers, what kind of courses they offer at Avant Garde Dentistry and how through a mentorship program, dentist can go digital both efficiency and confidently.

Then we meet the CTO of Align Technologies, Zelko Relic. Zelko talks about getting into dental, the history of Align Technologies and when they merged in Invisalign, Itero, and exocad. He also talks about the resources they put towards R&D, scaling a company to make over 1 million parts A DAY, what new technologies are currently being worked on, and how they are making the ultimate in providing the comprehensive solution to all.

We wrap up the episode with Ben Weber from ModuleWorks. What is ModuleWorks, well it's kind of hard to explain. You see, it's in about 90% of the manufacturing in the world. It's not the CAM, it's not the user interface, but it's in the background making it all come together. Ben talks about what ModuleWorks is, how it works, and why we can't live without it.

Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax by 45%!! The best part is that you can try it for FREE for 90 days. Al l you have to do is send them a message on Instagram at Ivoclar.na or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster!

Special Guests: Ben Weber, Dr. Milad Shadrooh, Dr. Robbie Hughes, and Zelko Relic.