As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.

This week on Voices From the Bench, we finally sit down with someone we’ve been wanting to have on the show for a LONG time—Philip Gold! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold’s lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated.
Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn’t about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise.

And if you know Philip, you know he’s never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn’t pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning.

We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip’s career, and how the dental laboratory community has always been willing to share knowledge when you’re willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history.

Special Guest: Phillip Gold.

Are you in the market for top-notch digital equipment, such as mills, scanners, or furnaces? Well, the time to act is NOW! Ivoclar, has introduced unbeatable rates exclusively for customers in North America.

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Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth are the ultimate solution for creating lifelike and stunning smiles.

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GC Initial® LiSi Press is the first lithium disilicate ceramic ingot with High Density Micronization (HDM), a technology unique to GC that provides exceptional physical properties and the most natural, life-like aesthetics. HDM uses equally dispersed lithium disilicate micro-crystals to fill the entire glass matrix rather than using traditional larger size crystals that do not take full advantage of the matrix structure. The result is the ultimate combination of strength and aesthetics, making GC Initial® LiSi Press perfectly suitable for all types of restorations through all levels of transparency. Most importantly, HDM technology helps ensure the product remains extremely stable, without distortion or drop in value, even after multiple firings. For more information call GC America at 800-323-0763 or visit gcamerica.com

Special Guest: David Lesh.

Barb Warner
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)
Voices From the Bench (50/50 split between Barb and Elvis' team)

We LOVE meeting new people as shows and we LOVE hearing stories of labs being successful. This week brings two more conversations that we got while at the Ivoclar table at LMT Lab Day West 2023. First up is Chad Brox from Performance Dental Lab near the strip in Las Vegas. Chad talks about being a 3rd generation lab owner, growing up in the lab, and what he is looking for at Lab Day. Then we chat with Eddie Corrales, who has a unique lab with an interesting workflow. His lab CAD Smiles is known for going into an office, using their software, mills, and material can create a full smile same day. Eddie talks about discovering this service, traveling the world, and helping doctors sell cases.

If you are looking for a ceramic or sintering furnace and want an incredible deal, look no further!

Ivoclar has their 3 Ways to Save promotion on NOW. Connect with an Ivoclar Sales representative today to learn about how you can save on a new furnace OR, email customer service at cs.us@ivoclar.com. Tell them you heard it on the podcast and get FREE Ground Shipping by using promo code 724.

Special Guests: Chad Brox and Eddie Corrales.

Be sure to stop by the Nowak Dental Supplies booth during Lab Day Chicago and tell them you are a fan of the podcast to get a special sticker only for the fans.

Be sure to come see Barb on stage and join a great association. The Cal-Lab meeting February 23 & 24 in Chicago!
JOIN TODAY!

We say there is a lack of the public knowing about dental laboratories. Thankfully we are slightly closer to the world knowing about us because a dental technician wrote the story of his life, and a big part of the book is dental laboratory technology. Anas Afana, from Ace Dental Studio in Omaha, Nebraska, comes on this week to talk about his life and eventually writing the book "DESTINED TO FAIL: A MEMOIR OF RESILIENCE". Anas talks about the interesting and unique way he was "forced" to learn dental technology in America, going through the DLT program, all the great stories from all the different labs, opening his own lab, and why he wrote the book.

Get the book DESTINED TO FAIL: A MEMOIR OF RESILIENCE from AMAZON

Going to LMT Lab Day Chicago? Go see Anas at the Nowak Dental Supplies booth on Saturday to get a copy of the book and get it signed!!!

The new PrograScan PS3 and PS5 provide true-to-detail, high-resolution and accurate scans for coordinated digital workflows that are precise, fast, and always accurate.

The PS3 and PS5 are powered by the popular and intuitive DentalCAD software from Exocad. Whether you are looking for your first scanner, to upgrade or add to your existing scanners, the PrograScan may be the one for you.

Reach out to your friendly Ivoclar sales representative to select a scanner that matches the needs of your lab Today and tell them you heard about it on the podcast!

Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices to learn more or send an email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!

Special Guest: Anas Afana.