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    <fireside:genDate>Mon, 12 Oct 2026 17:32:07 +0000</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Lab Efficiency”</title>
    <link>https://www.voicesfromthebench.com/tags/lab%20efficiency</link>
    <pubDate>Mon, 21 Sep 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</itunes:summary>
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    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Deverick &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
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  <title>443: Phil Reddington: From Skipping School to Building a Dental Lab</title>
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  <pubDate>Mon, 21 Sep 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
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  <itunes:episode>443</itunes:episode>
  <itunes:title>Phil Reddington: From Skipping School to Building a Dental Lab</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we head across the pond to Leeds, England, to sit down with Phil Reddington of Beever Dental Technology lab. Phil shares the unlikely story of how skipping school and carving a tiny soap bottle with a scalpel at age 15 led him into a 35-plus-year career in dental technology. We talk about building a laboratory around quality instead of price, developing a strong team culture, digital dentistry, full-arch restorations, thimble bars, and knowing when to say no. Plus, there’s a bright orange vest, plenty of laughs, and a great conversation about what it really takes to build a laboratory where people actually want to work.</itunes:subtitle>
  <itunes:duration>1:13:06</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;What if zirconia could look even more like natural teeth?&lt;/h3&gt;

&lt;h3&gt;According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)&lt;/h3&gt;

&lt;h3&gt;Discover what’s redefining the possibilities with &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener"&gt;IPS e.max Zirconia&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.&lt;/h3&gt;

&lt;h3&gt;October 5th @ 7:00 pm.  Register today at Vivalearning.com&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.&lt;/h3&gt;

&lt;p&gt;This week we head across the pond to Leeds, England, for a conversation with &lt;strong&gt;Phil Reddington&lt;/strong&gt; of &lt;a href="https://www.beeverdental.com/" rel="nofollow noopener"&gt;Beever Dental Technology&lt;/a&gt; lab. Phil’s journey into dental technology is one of those stories that sounds completely made up until you hear him tell it. At 15 years old, Phil skipped school, wandered into a dental laboratory, and convinced them to give him a bench test. Armed with a scalpel and a bar of soap, he carved an ornate little bottle and somehow impressed them enough to land himself a job. From that accidental introduction to dentistry, Phil has spent more than 35 years learning, building, and evolving in the dental laboratory world.&lt;/p&gt;

&lt;p&gt;Phil takes us through his early days working in the lab, learning ceramics and refractory techniques, and eventually taking over his own laboratory. As offshore competition began putting pressure on lab pricing, Phil and his wife made a conscious decision not to compete by simply becoming cheaper. Instead, they invested in equipment, education, and relationships with dentists who wanted to provide high-quality restorative and implant dentistry. That philosophy eventually helped transform the laboratory and allowed Phil to focus on doing the best work possible rather than chasing the lowest price.&lt;/p&gt;

&lt;p&gt;A huge part of Phil’s story is the team he has built around him. We talk about what happens when a laboratory develops a blame culture, why people leave toxic work environments, and how changing that culture can completely change a business. Phil shares his approach to hiring for attitude, creating an environment where people can learn from mistakes, bringing educators into the lab for customized training, and giving his team opportunities to grow. He also talks about remaining fiercely independent when it comes to materials and techniques, allowing different technicians to use the systems that work best for them rather than becoming tied to a single manufacturer.&lt;/p&gt;

&lt;p&gt;The conversation also dives deep into the technical side of the laboratory, including digital workflows, full-arch restorations, printed try-ins, implant solutions, and the different full-arch options Phil’s team provides. One of the highlights is the laboratory’s work with thimble bars, a restoration they have become known for and one that Phil considers their premium full-arch product. With a focus on repairability and long-term service, the lab even offers a lifetime guarantee on their thimble bar cases.&lt;/p&gt;

&lt;p&gt;We also get into the business side of running a laboratory, including marketing through social media and word of mouth, setting realistic turnaround times, knowing when to say no to a case, and the importance of getting the information needed before starting a restoration. Phil explains why sometimes saying “no” is actually one of the most valuable tools a laboratory can have.&lt;/p&gt;

&lt;h3&gt;Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”&lt;/h3&gt;

&lt;h3&gt;You didn’t start a dental lab to become a full-time paperwork wrangler. &lt;a href="https://labncloud.com/" rel="nofollow noopener"&gt;LabNCloud&lt;/a&gt; is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.&lt;/h3&gt;

&lt;h3&gt;Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.&lt;/h3&gt;

&lt;h3&gt;LabNCloud — the operating system for dental labs. Built by techs, for techs.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?&lt;/h3&gt;

&lt;h3&gt;He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.&lt;/h3&gt;

&lt;h3&gt;And he couldn’t do it without &lt;a href="https://www.icortica.com/" rel="nofollow noopener"&gt;icortica&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.&lt;/h3&gt;

&lt;h3&gt;Stop digging for data and start taking action.&lt;/h3&gt;

&lt;h3&gt;Head to icortica.com and schedule your demo today.&lt;/h3&gt;&lt;p&gt;Special Guest: Phil Reddington.&lt;/p&gt;</description>
  <itunes:keywords>dental laboratory, dental lab, Beever Dental Technology, Phil Reddington, Leeds, England, United Kingdom, dental technician, dental technology, dental technician career, dental lab owner, laboratory owner, dental lab business, dental lab management, dental laboratory management, laboratory culture, team culture, dental lab team, teamwork, dental laboratory team, dental education, continuing education, dental lab education, dental technology education, ceramics, dental ceramics, ceramic technician, refractory veneers, veneers, refractory technique, dental restorations, restorative dentistry, cosmetic dentistry, implant dentistry, dental implants, implant restorations, implant crowns, full arch, full arch dentistry, full arch restoration, full arch rehabilitation, digital dentistry, digital workflow, digital dental laboratory, CAD/CAM, dental CAD/CAM, digital design, 3D printing, printed try-ins, implant workflow, implant planning, scan bodies, intraoral scanning, digital impressions, multi-unit abutments, implant abutments, custom abutments, True Abutment, IO Connect, thimble bars, thimble bar, bar overdenture, implant bar, dental bar, full arch bar, PMMA, zirconia, acrylic restorations, zirconia restorations, temporary restorations, provisional restorations, dental prosthetics, dental prosthodontics, prosthodontics, removable dentistry, fixed dentistry, dental restoration repair, restoration repair, lifetime guarantee, dental lab quality, quality dentistry, quality control, dental lab QC, case quality, case management, laboratory workflow, dental lab workflow, turnaround time, dental lab turnaround, case acceptance, case planning, case communication, dentist communication, dentist laboratory relationship, dental lab and dentist, laboratory business, dental lab business strategy, premium dentistry, premium dental laboratory, value over price, competing on price, dental lab pricing, laboratory profitability, dental lab profitability, business growth, laboratory growth, dental lab growth, independent dental laboratory, independent lab, dental laboratory independence, dental lab marketing, dental laboratory marketing, social media marketing, word of mouth marketing, dental lab referrals, dentist referrals, laboratory referrals, hiring technicians, dental technician hiring, hiring for attitude, employee culture, workplace culture, positive workplace, supportive workplace, non-toxic workplace, blame culture, team building, employee retention, technician retention, work life balance, dental lab leadership, laboratory leadership, lab owner mindset, leadership in dentistry, dental industry, dental laboratory industry, dental technology industry, dental technician life, career in dental technology, dental technician training, technician education, technician development, skill development, mentorship, laboratory training, customized training, dental educators, dental lectures, dental conferences, IDS, International Dental Show, dental industry events, dental technology events, dental lectures, dental speaking, laboratory education, full mouth reconstruction, cosmetic restorations, implant prosthetics, implant prosthodontics, restorative workflow, digital implant workflow, full arch digital workflow, dental milling, dental milling workflow, dental CAD design, dental laboratory CAD, dental 3D printing, laboratory technology, dental materials, ceramic systems, dental material selection, dental technician skills, laboratory skill sets, quality assurance, checklists, dental photography, case documentation, dental lab standards, laboratory standards, dental lab systems, workflow efficiency, lab efficiency, dental business, dental entrepreneurship, dental entrepreneur, building a dental lab, growing a dental lab, dental lab success, dental laboratory success, dental industry leadership, dental team leadership, dental technician community, dental lab community, dental professionals, dental professionals podcast, dental podcast, dental technology podcast, Voices From the Bench, VFTB, Elvis Dahl, Barb, Phil Reddington, Anex, Beever Dental Technology, Leeds dental laboratory, UK dental laboratory, British dental technician, British dental lab, dental lab stories, dental technician stories, accidental career, soap carving, dental bench test, bench test, dental laboratory apprenticeship, learning dental technology, 35 years dental technology, experienced dental technician, laboratory experience, passion for dentistry, passion for dental technology, continuous learning, investing in education, investing in equipment, investing in people, dental lab equipment, laboratory equipment, dental technology investment, ROI dental laboratory, dental lab return on investment, quality over quantity, quality over price, knowing when to say no, power of no, case acceptance, difficult cases, complex cases, full arch cases, implant cases, dental laboratory relationships, doctor technician relationship, technician dentist collaboration, laboratory communication, dental team collaboration, laughter at work, enjoying work, workplace relationships, family and work, dental laboratory family, dental lab culture, people first, people focused leadership, employee development, dental technology innovation, modern dental laboratory, modern dental technology, advanced dental laboratory, digital transformation, traditional to digital dentistry, dental lab evolution, laboratory evolution, dental industry innovation, implant education, full arch education, thimble bar repair, repairable restorations, long term restorations, restoration longevity, premium full arch, full arch solutions, dental implant solutions, implant supported restorations, laboratory craftsmanship, dental craftsmanship, technical excellence, clinical excellence, dental artistry, dental technician artistry, ceramic artistry, laboratory artistry, precision dentistry, precision dental laboratory, custom dental restorations, custom implant restorations, high quality dental restorations, patient focused dentistry, patient outcomes, dentist satisfaction, dental laboratory service, dental lab service, laboratory support, dental technician support, dental lab partnership, dentist lab partnership, independent dental lab, boutique dental laboratory, premium laboratory service, dental laboratory philosophy, lab philosophy, dental business philosophy, dental technology leadership, dental laboratory podcast, dental technician podcast</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>What if zirconia could look even more like natural teeth?</h3>

<h3>According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)</h3>

<h3>Discover what’s redefining the possibilities with <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS e.max Zirconia</a>.</h3>

<h3>Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.</h3>

<h3>October 5th @ 7:00 pm.  Register today at Vivalearning.com</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>This week we head across the pond to Leeds, England, for a conversation with <strong>Phil Reddington</strong> of <a href="https://www.beeverdental.com/" rel="nofollow noopener">Beever Dental Technology</a> lab. Phil’s journey into dental technology is one of those stories that sounds completely made up until you hear him tell it. At 15 years old, Phil skipped school, wandered into a dental laboratory, and convinced them to give him a bench test. Armed with a scalpel and a bar of soap, he carved an ornate little bottle and somehow impressed them enough to land himself a job. From that accidental introduction to dentistry, Phil has spent more than 35 years learning, building, and evolving in the dental laboratory world.</p>

<p>Phil takes us through his early days working in the lab, learning ceramics and refractory techniques, and eventually taking over his own laboratory. As offshore competition began putting pressure on lab pricing, Phil and his wife made a conscious decision not to compete by simply becoming cheaper. Instead, they invested in equipment, education, and relationships with dentists who wanted to provide high-quality restorative and implant dentistry. That philosophy eventually helped transform the laboratory and allowed Phil to focus on doing the best work possible rather than chasing the lowest price.</p>

<p>A huge part of Phil’s story is the team he has built around him. We talk about what happens when a laboratory develops a blame culture, why people leave toxic work environments, and how changing that culture can completely change a business. Phil shares his approach to hiring for attitude, creating an environment where people can learn from mistakes, bringing educators into the lab for customized training, and giving his team opportunities to grow. He also talks about remaining fiercely independent when it comes to materials and techniques, allowing different technicians to use the systems that work best for them rather than becoming tied to a single manufacturer.</p>

<p>The conversation also dives deep into the technical side of the laboratory, including digital workflows, full-arch restorations, printed try-ins, implant solutions, and the different full-arch options Phil’s team provides. One of the highlights is the laboratory’s work with thimble bars, a restoration they have become known for and one that Phil considers their premium full-arch product. With a focus on repairability and long-term service, the lab even offers a lifetime guarantee on their thimble bar cases.</p>

<p>We also get into the business side of running a laboratory, including marketing through social media and word of mouth, setting realistic turnaround times, knowing when to say no to a case, and the importance of getting the information needed before starting a restoration. Phil explains why sometimes saying “no” is actually one of the most valuable tools a laboratory can have.</p>

<h3>Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”</h3>

<h3>You didn’t start a dental lab to become a full-time paperwork wrangler. <a href="https://labncloud.com/" rel="nofollow noopener">LabNCloud</a> is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.</h3>

<h3>Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.</h3>

<h3>LabNCloud — the operating system for dental labs. Built by techs, for techs.</h3>

<hr>

<h3>Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?</h3>

<h3>He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.</h3>

<h3>And he couldn’t do it without <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>.</h3>

<h3>Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.</h3>

<h3>Stop digging for data and start taking action.</h3>

<h3>Head to icortica.com and schedule your demo today.</h3><p>Special Guest: Phil Reddington.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>What if zirconia could look even more like natural teeth?</h3>

<h3>According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)</h3>

<h3>Discover what’s redefining the possibilities with <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS e.max Zirconia</a>.</h3>

<h3>Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.</h3>

<h3>October 5th @ 7:00 pm.  Register today at Vivalearning.com</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>This week we head across the pond to Leeds, England, for a conversation with <strong>Phil Reddington</strong> of <a href="https://www.beeverdental.com/" rel="nofollow noopener">Beever Dental Technology</a> lab. Phil’s journey into dental technology is one of those stories that sounds completely made up until you hear him tell it. At 15 years old, Phil skipped school, wandered into a dental laboratory, and convinced them to give him a bench test. Armed with a scalpel and a bar of soap, he carved an ornate little bottle and somehow impressed them enough to land himself a job. From that accidental introduction to dentistry, Phil has spent more than 35 years learning, building, and evolving in the dental laboratory world.</p>

<p>Phil takes us through his early days working in the lab, learning ceramics and refractory techniques, and eventually taking over his own laboratory. As offshore competition began putting pressure on lab pricing, Phil and his wife made a conscious decision not to compete by simply becoming cheaper. Instead, they invested in equipment, education, and relationships with dentists who wanted to provide high-quality restorative and implant dentistry. That philosophy eventually helped transform the laboratory and allowed Phil to focus on doing the best work possible rather than chasing the lowest price.</p>

<p>A huge part of Phil’s story is the team he has built around him. We talk about what happens when a laboratory develops a blame culture, why people leave toxic work environments, and how changing that culture can completely change a business. Phil shares his approach to hiring for attitude, creating an environment where people can learn from mistakes, bringing educators into the lab for customized training, and giving his team opportunities to grow. He also talks about remaining fiercely independent when it comes to materials and techniques, allowing different technicians to use the systems that work best for them rather than becoming tied to a single manufacturer.</p>

<p>The conversation also dives deep into the technical side of the laboratory, including digital workflows, full-arch restorations, printed try-ins, implant solutions, and the different full-arch options Phil’s team provides. One of the highlights is the laboratory’s work with thimble bars, a restoration they have become known for and one that Phil considers their premium full-arch product. With a focus on repairability and long-term service, the lab even offers a lifetime guarantee on their thimble bar cases.</p>

<p>We also get into the business side of running a laboratory, including marketing through social media and word of mouth, setting realistic turnaround times, knowing when to say no to a case, and the importance of getting the information needed before starting a restoration. Phil explains why sometimes saying “no” is actually one of the most valuable tools a laboratory can have.</p>

<h3>Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”</h3>

<h3>You didn’t start a dental lab to become a full-time paperwork wrangler. <a href="https://labncloud.com/" rel="nofollow noopener">LabNCloud</a> is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.</h3>

<h3>Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.</h3>

<h3>LabNCloud — the operating system for dental labs. Built by techs, for techs.</h3>

<hr>

<h3>Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?</h3>

<h3>He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.</h3>

<h3>And he couldn’t do it without <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>.</h3>

<h3>Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.</h3>

<h3>Stop digging for data and start taking action.</h3>

<h3>Head to icortica.com and schedule your demo today.</h3><p>Special Guest: Phil Reddington.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>441: Amir Bagheri &amp; Dan Sinclair: A Touch of Magic Can Solve A Lot of Lab Issues</title>
  <link>https://www.voicesfromthebench.com/441</link>
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  <pubDate>Mon, 07 Sep 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/1711bf81-2021-4241-be9d-9140d9956ebe.mp3" length="69150336" type="audio/mpeg"/>
  <itunes:episode>441</itunes:episode>
  <itunes:title>Amir Bagheri &amp; Dan Sinclair: A Touch of Magic Can Solve A Lot of Lab Issues</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Elvis sits down with Dan Sinclair and Amir Bagheri from Magic Touch Software to talk about the history of the company, how it grew from a small development project into a complete laboratory management system, and why they believe labs need more than just production tracking. They dive into automation, digital case entry, integrations, reporting, and the importance of actually understanding how a lab operates before trying to improve it.</itunes:subtitle>
  <itunes:duration>1:11:57</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/1/1711bf81-2021-4241-be9d-9140d9956ebe/cover.jpg?v=1"/>
  <description>&lt;h3&gt;What if zirconia could look even more like natural teeth?&lt;/h3&gt;

&lt;h3&gt;According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)&lt;/h3&gt;

&lt;h3&gt;Discover what’s redefining the possibilities with &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener"&gt;IPS e.max Zirconia&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.&lt;/h3&gt;

&lt;h3&gt;October 5th @ 7:00 pm.  Register today at Vivalearning.com&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.&lt;/h3&gt;

&lt;p&gt;What happens when you combine a family-run software company, decades of dental laboratory experience, and a mission to make labs run smarter? You get &lt;a href="https://www.magictouchsoftware.com/" rel="nofollow noopener"&gt;Magic Touch Software&lt;/a&gt;. In this episode, Elvis sits down with &lt;strong&gt;Dan Sinclair&lt;/strong&gt; and &lt;strong&gt;Amir Bagheri&lt;/strong&gt; to dig into the history, philosophy, and technology behind Magic Touch and find out why they believe a laboratory management system should do a whole lot more than just track cases through production.&lt;/p&gt;

&lt;p&gt;Dan shares his unexpected journey back to Magic Touch after leaving the company, while Amir takes us all the way back to the 1990s and the origins of the software, including how his father, Gary, helped develop what would eventually become the foundation of Magic Touch through his work with Glidewell. The conversation dives into the evolution from production-focused LMS platforms to complete business management systems that bring customer management, accounting, inventory, automation, digital case entry, integrations, reporting, and production workflows together in one place.&lt;/p&gt;

&lt;p&gt;We also get into one of the biggest challenges facing modern dental labs: digital case entry and the ever-growing pile of scanner portals and inboxes. Amir and Dan explain how Magic Touch can automate that process, reduce manual entry, minimize missed cases and errors, and give lab teams more time to actually work on cases instead of hunting them down. And if you've ever wondered how much time and money a lab can lose by having a collection of disconnected systems, this conversation makes a pretty compelling case for consolidation.&lt;/p&gt;

&lt;p&gt;But perhaps the biggest theme of the episode is that Magic Touch doesn't want to be just another software vendor. Their approach is built around implementation, consultation, process improvement, and helping labs understand what they actually want their business to look like before configuring the system to get them there. From breaking old habits to building super users, testing changes before they go live, and using data to identify where a lab needs to improve, the goal is to create a system that grows and changes with the business.&lt;/p&gt;

&lt;h3&gt;Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?&lt;/h3&gt;

&lt;h3&gt;He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.&lt;/h3&gt;

&lt;h3&gt;And he couldn’t do it without &lt;a href="https://www.icortica.com/" rel="nofollow noopener"&gt;icortica&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.&lt;/h3&gt;

&lt;h3&gt;Stop digging for data and start taking action.&lt;/h3&gt;

&lt;h3&gt;Head to icortica.com and schedule your demo today.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”&lt;/h3&gt;

&lt;h3&gt;You didn’t start a dental lab to become a full-time paperwork wrangler. &lt;a href="https://labncloud.com/" rel="nofollow noopener"&gt;LabNCloud&lt;/a&gt; is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.&lt;/h3&gt;

&lt;h3&gt;Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.&lt;/h3&gt;

&lt;h3&gt;LabNCloud — the operating system for dental labs. Built by techs, for techs.&lt;/h3&gt;&lt;p&gt;Special Guests: Amir Bagheri and Dan Sinclair.&lt;/p&gt;</description>
  <itunes:keywords>Magic Touch Software, Magic Touch LMS, laboratory management system, dental laboratory software, dental lab software, dental laboratory management, dental lab management, dental technology, dental industry, dental labs, dental laboratory, lab management, lab workflow, laboratory workflow, digital dentistry, digital dental lab, dental CAD CAM, dental automation, lab automation, workflow automation, production management, production tracking, case management, case entry, digital case entry, digital workflows, scanner integration, intraoral scanners, scanner workflow, digital impressions, digital cases, case files, case processing, case routing, case tracking, case status, customer management, customer relationship management, CRM, dental CRM, accounting integration, inventory management, inventory tracking, logistics, dental lab logistics, shipping logistics, email automation, outreach, communication, reporting, lab reports, dental lab reporting, data analytics, lab analytics, business analytics, production analytics, remake tracking, remake rates, remake management, lab remakes, accountability, workflow optimization, process improvement, lab efficiency, operational efficiency, lab productivity, production efficiency, business management, laboratory operations, lab operations, dental business management, process management, workflow management, systems integration, software integration, API integration, software API, dental software integrations, software implementation, LMS implementation, LMS transition, LMS migration, lab software migration, software onboarding, lab onboarding, implementation, software training, lab training, customer success, customer support, software support, software consultation, technology consulting, lab consulting, dental lab consulting, digital transformation, laboratory technology, dental technology solutions, dental software solutions, cloud software, enterprise software, enterprise LMS, Magic Touch Lite, Magic Touch Signature, Lab Annex, laboratory information system, LIS, dental LIS, dental production software, dental business software, dental lab technology, lab technology, dental workflow, digital workflow, analog workflow, production workflow, business workflow, end to end workflow, end to end lab management, centralized software, integrated software, all in one software, all in one LMS, software consolidation, system consolidation, digital transformation, automation technology, workflow technology, lab technology trends, dental technology trends, dental laboratory trends, dental industry technology, modern dental laboratory, modern dental lab, future of dental labs, future of dental technology, dental innovation, laboratory innovation, software innovation, dental software, dental LMS, LMS software, lab information management, information management, production systems, business systems, CRM systems, accounting systems, inventory systems, logistics systems, integrated systems, connected systems, data integration, data management, laboratory data, dental lab data, business intelligence, reporting tools, custom reporting, customizable software, configurable software, software customization, lab customization, scalable software, scalable LMS, growing dental lab, small dental lab, large dental lab, enterprise dental lab, dental lab startup, laboratory startup, lab growth, lab scalability, software scalability, production accountability, customer accountability, operational accountability, super users, software super user, implementation strategy, change management, process mapping, workflow analysis, lab process, lab processes, process improvement, bad habits, workflow problems, production problems, lab bottlenecks, production bottlenecks, case bottlenecks, missed cases, case errors, manual entry, manual processes, manual data entry, inbox management, inbox sprawl, email management, file management, digital file management, case downloads, automated downloads, case automation, case routing, automated case routing, automated workflows, production automation, business automation, lab automation software, dental lab automation software, customer service, customer experience, doctor relationships, dental practices, dentists, dental offices, dental technicians, dental technicians software, dental lab technicians, dental laboratory technicians, dental lab owners, laboratory owners, lab managers, production managers, dental lab management, laboratory management, lab leadership, technology leadership, software development, software engineering, app development, proprietary software, software architecture, system architecture, software development history, dental software development, healthcare technology, healthcare software, healthcare IT, software platforms, technology platforms, digital platforms, laboratory platforms, dental platforms, Glidewell, Glidewell Laboratories, GCM, Glidewell Customer Manager, CRM integration, LMS integration, accounting integration, inventory integration, logistics integration, scanner integration, digital dentistry workflows, dental CAD, dental CAM, CAD CAM workflow, CAD CAM software, dental design workflow, dental production workflow, dental manufacturing, dental manufacturing software, dental milling, dental 3D printing, dental digital workflow, dental digitalization, dental lab digitalization, dental laboratory digitalization, dental lab systems, dental laboratory systems, lab software systems, dental software systems, software for dental labs, best dental lab software, dental lab management software, laboratory management software, dental production management, dental case management, dental customer management, dental inventory management, dental accounting, dental logistics, dental reporting, dental analytics, dental automation, dental workflow automation, dental case automation, dental lab integrations, dental lab software integration, digital lab management, digital laboratory management, dental lab efficiency, dental lab productivity, dental lab operations, dental lab processes, dental lab workflows, dental lab business, dental lab technology, dental laboratory business, dental laboratory operations, dental laboratory workflow, dental laboratory automation, dental laboratory software, dental laboratory management software, dental laboratory technology, Voices From the Bench, Voices From the Bench podcast, dental podcast, dental technology podcast, dental lab podcast, dental laboratory podcast, Elvis, Dan Sinclair, Amir Bagheri, Magic Touch interview, Magic Touch podcast, dental software podcast, dental technology interview, dental lab interview, dental industry podcast, dental business podcast, dental innovation podcast, dental workflow podcast, dental management podcast, dental tech, dental tech podcast, dental tech industry, dental tech software, lab management technology, laboratory management technology, digital lab workflow, integrated lab management, smarter lab management, efficient dental lab, modern lab management, laboratory software solutions, dental laboratory software solutions, lab management solutions, dental lab solutions, technology for dental labs, software for dental laboratories, technology for dental laboratories, digital laboratory solutions, automated laboratory workflow, connected dental laboratory, data driven dental lab, data driven laboratory, process driven lab, efficient laboratory, scalable laboratory, laboratory growth, lab modernization, dental lab modernization, digital lab transformation, laboratory transformation, workflow transformation, software transformation, dental software implementation, LMS implementation, dental lab transition, laboratory software transition, dental lab migration, Magic Touch transition, Summer Dental, Somer Dental, dental lab software transition, dental lab software implementation, laboratory software implementation, laboratory software migration</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>What if zirconia could look even more like natural teeth?</h3>

<h3>According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)</h3>

<h3>Discover what’s redefining the possibilities with <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS e.max Zirconia</a>.</h3>

<h3>Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.</h3>

<h3>October 5th @ 7:00 pm.  Register today at Vivalearning.com</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>What happens when you combine a family-run software company, decades of dental laboratory experience, and a mission to make labs run smarter? You get <a href="https://www.magictouchsoftware.com/" rel="nofollow noopener">Magic Touch Software</a>. In this episode, Elvis sits down with <strong>Dan Sinclair</strong> and <strong>Amir Bagheri</strong> to dig into the history, philosophy, and technology behind Magic Touch and find out why they believe a laboratory management system should do a whole lot more than just track cases through production.</p>

<p>Dan shares his unexpected journey back to Magic Touch after leaving the company, while Amir takes us all the way back to the 1990s and the origins of the software, including how his father, Gary, helped develop what would eventually become the foundation of Magic Touch through his work with Glidewell. The conversation dives into the evolution from production-focused LMS platforms to complete business management systems that bring customer management, accounting, inventory, automation, digital case entry, integrations, reporting, and production workflows together in one place.</p>

<p>We also get into one of the biggest challenges facing modern dental labs: digital case entry and the ever-growing pile of scanner portals and inboxes. Amir and Dan explain how Magic Touch can automate that process, reduce manual entry, minimize missed cases and errors, and give lab teams more time to actually work on cases instead of hunting them down. And if you've ever wondered how much time and money a lab can lose by having a collection of disconnected systems, this conversation makes a pretty compelling case for consolidation.</p>

<p>But perhaps the biggest theme of the episode is that Magic Touch doesn't want to be just another software vendor. Their approach is built around implementation, consultation, process improvement, and helping labs understand what they actually want their business to look like before configuring the system to get them there. From breaking old habits to building super users, testing changes before they go live, and using data to identify where a lab needs to improve, the goal is to create a system that grows and changes with the business.</p>

<h3>Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?</h3>

<h3>He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.</h3>

<h3>And he couldn’t do it without <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>.</h3>

<h3>Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.</h3>

<h3>Stop digging for data and start taking action.</h3>

<h3>Head to icortica.com and schedule your demo today.</h3>

<hr>

<h3>Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”</h3>

<h3>You didn’t start a dental lab to become a full-time paperwork wrangler. <a href="https://labncloud.com/" rel="nofollow noopener">LabNCloud</a> is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.</h3>

<h3>Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.</h3>

<h3>LabNCloud — the operating system for dental labs. Built by techs, for techs.</h3><p>Special Guests: Amir Bagheri and Dan Sinclair.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>What if zirconia could look even more like natural teeth?</h3>

<h3>According to Dr. Ed McLaren, “Of all the zirconia’s he's tested, the optical properties of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s e.max zirconia are the closest to natural teeth.” (And I second that with everything I’ve see – if Barb does the read)</h3>

<h3>Discover what’s redefining the possibilities with <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS e.max Zirconia</a>.</h3>

<h3>Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry.</h3>

<h3>October 5th @ 7:00 pm.  Register today at Vivalearning.com</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>What happens when you combine a family-run software company, decades of dental laboratory experience, and a mission to make labs run smarter? You get <a href="https://www.magictouchsoftware.com/" rel="nofollow noopener">Magic Touch Software</a>. In this episode, Elvis sits down with <strong>Dan Sinclair</strong> and <strong>Amir Bagheri</strong> to dig into the history, philosophy, and technology behind Magic Touch and find out why they believe a laboratory management system should do a whole lot more than just track cases through production.</p>

<p>Dan shares his unexpected journey back to Magic Touch after leaving the company, while Amir takes us all the way back to the 1990s and the origins of the software, including how his father, Gary, helped develop what would eventually become the foundation of Magic Touch through his work with Glidewell. The conversation dives into the evolution from production-focused LMS platforms to complete business management systems that bring customer management, accounting, inventory, automation, digital case entry, integrations, reporting, and production workflows together in one place.</p>

<p>We also get into one of the biggest challenges facing modern dental labs: digital case entry and the ever-growing pile of scanner portals and inboxes. Amir and Dan explain how Magic Touch can automate that process, reduce manual entry, minimize missed cases and errors, and give lab teams more time to actually work on cases instead of hunting them down. And if you've ever wondered how much time and money a lab can lose by having a collection of disconnected systems, this conversation makes a pretty compelling case for consolidation.</p>

<p>But perhaps the biggest theme of the episode is that Magic Touch doesn't want to be just another software vendor. Their approach is built around implementation, consultation, process improvement, and helping labs understand what they actually want their business to look like before configuring the system to get them there. From breaking old habits to building super users, testing changes before they go live, and using data to identify where a lab needs to improve, the goal is to create a system that grows and changes with the business.</p>

<h3>Hey, listeners—ever wonder what Elvis is doing when he’s not recording Voices from the Bench?</h3>

<h3>He’s a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back.</h3>

<h3>And he couldn’t do it without <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>.</h3>

<h3>Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts.</h3>

<h3>Stop digging for data and start taking action.</h3>

<h3>Head to icortica.com and schedule your demo today.</h3>

<hr>

<h3>Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?”</h3>

<h3>You didn’t start a dental lab to become a full-time paperwork wrangler. <a href="https://labncloud.com/" rel="nofollow noopener">LabNCloud</a> is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing.</h3>

<h3>Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free.</h3>

<h3>LabNCloud — the operating system for dental labs. Built by techs, for techs.</h3><p>Special Guests: Amir Bagheri and Dan Sinclair.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>429: exocad Insights 2026 Part 3:  Andreea Bordea, Denisse Ramos, &amp; Daniela Torres</title>
  <link>https://www.voicesfromthebench.com/429</link>
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  <pubDate>Mon, 15 Jun 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/a5b53f10-2253-4e51-bf00-e3979c949cfc.mp3" length="67049472" type="audio/mpeg"/>
  <itunes:episode>429</itunes:episode>
  <itunes:title>exocad Insights 2026 Part 3:  Andreea Bordea, Denisse Ramos, &amp; Daniela Torres</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>At exocad Insights, Elvis and Barb sit down with Andreea Bordea, Denisse Ramos, and Daniela Torres to talk about digital dentistry, social media, exocad, zirconia, 3D printing, and building careers around the world. From Spain to Florida to Chile, each conversation shows how passion and technology are transforming the dental lab industry.</itunes:subtitle>
  <itunes:duration>1:09:46</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/a/a5b53f10-2253-4e51-bf00-e3979c949cfc/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hello voices from the bench community, &lt;a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener"&gt;John Wilson&lt;/a&gt; here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s new &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener"&gt;PrograMill 7&lt;/a&gt;. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;At exocad Insights in beautiful Mallorca, we finally caught up with Felix from &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt;—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.&lt;/h3&gt;

&lt;p&gt;Fresh off the beaches and lectures of the beautiful island of Mallorca at the &lt;a href="https://exocad.com/" rel="nofollow noopener"&gt;exocad&lt;/a&gt; Insights 2026 , Elvis and Barb sat down with three incredible women proving that digital dentistry is global, creative, and fueled by passion. First up is &lt;strong&gt;Andreea Bordea&lt;/strong&gt;, a ceramist and lab owner originally from Romania who found her way into dental technology after narrowly missing acceptance into dental school. From analog waxing and staining zirconia with a single A2 shade to opening her own lab in Spain and building a digital workflow around exocad, Andreea shares the journey of learning everything the hard way. She talks about teaching herself digital dentistry, building a team, and how social media unexpectedly became her outlet while working alone in her lab. The conversation also dives into Ivoclar materials, zirconia, and the excitement around new products launched at Insights.&lt;/p&gt;

&lt;p&gt;Then the microphones turn to &lt;strong&gt;Denisse Ramos&lt;/strong&gt; from for one of the most energetic conversations of the event. Denisse talks about her journey from Enterprise Rent-A-Car and Coca-Cola into the dental industry, eventually becoming a major force in digital workflows, 3D printing, and equipment sales. From Dentsply to Desktop Health and now leading sales at New Stetic USA, Denisse shares stories about mentorship, industry evolution, women in dentistry, and why labs need to charge for their expertise. We all talk about the rise of digital dentistry, treatment planning frustrations, social media, the future of dentures, and the importance of giving back through organizations like Ladies of the Mill and the NADL.&lt;/p&gt;

&lt;p&gt;Finally, Elvis met &lt;strong&gt;Daniela Torres&lt;/strong&gt;, better known online as “Danny Designer,” a digital designer from Chile whose Instagram portfolio turned into a thriving business. Daniela explains how she taught herself exocad through YouTube before traveling to Madrid for advanced training, eventually working at the MOD Institute in South Carolina before returning to Chile to build her own remote design business. From designing full arch restorations and dentures to handling dozens of cases a day entirely through email and WhatsApp, Daniela proves how powerful digital dentistry and social media have become for technicians worldwide. The conversation wraps with excitement around exocad’s newest updates, the exocad Hub, and what it means to be recognized as an exocad Hero.&lt;/p&gt;&lt;p&gt;Special Guests: Andreea Bordea, Daniela Torres, and Denisse Lasso Ramos.&lt;/p&gt;</description>
  <itunes:keywords>exocad, exocad Insights, Mallorca, digital dentistry, dental technology, ceramist, zirconia, Ivoclar, e.max, Ceramco, staining, layering, ceramics, veneers, full arch, All-on-X, dentures, removables, analog dentistry, digital workflow, CAD/CAM, exocad Hero, exocad Hub, dental lab, dental technician, Spain, Romania, Chile, social media, Instagram, influencer, dental influencer, Danny Designer, Andreea Bordea, Denisse Ramos, New Stetic USA, MOD Institute, 3D printing, additive manufacturing, subtractive manufacturing, milling, design services, remote design, workflow, chairside, treatment planning, lab communication, women in dentistry, Ladies of the Mill, NADL, dental community, mentorship, entrepreneurship, lab owner, startup lab, zirconia shading, translucency, aesthetic dentistry, smile design, digital design, design technician, porcelain, furnaces, waxing, scanning, dental scanner, exocad training, YouTube learning, continuing education, dental education, dental materials, composite, acrylic, denture teeth, manufacturing, milling center, outsourcing, digital lab, workflow optimization, lab efficiency, patient care, clinician communication, KOL, dental events, Lab Day, dental lectures, innovation, technology, workflow integration, digital smile design, prosthetics, crowns, bridges, Maryland bridge, ceramics technician, dental artistry, education, collaboration, networking, inspiration, female technicians, global dentistry, dental business, sales, leadership, customer service, mentorship, career growth, dental laboratory, CAD designer, implants, esthetics, teamwork, dental culture, modern dentistry, future of dentistry, passion, creativity, dental podcast, Voices From the Bench, Mallorca 2026, international dentistry, workflow solutions, digital transformation, clinical workflow, restorative dentistry, advanced materials, dental innovation, shade matching, analog skills, technician life, dental entrepreneur, cosmetic dentistry, milling workflows, digital future, education journey, lab life, artistic dentistry, dental tech community</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.</h3>

<p>Fresh off the beaches and lectures of the beautiful island of Mallorca at the <a href="https://exocad.com/" rel="nofollow noopener">exocad</a> Insights 2026 , Elvis and Barb sat down with three incredible women proving that digital dentistry is global, creative, and fueled by passion. First up is <strong>Andreea Bordea</strong>, a ceramist and lab owner originally from Romania who found her way into dental technology after narrowly missing acceptance into dental school. From analog waxing and staining zirconia with a single A2 shade to opening her own lab in Spain and building a digital workflow around exocad, Andreea shares the journey of learning everything the hard way. She talks about teaching herself digital dentistry, building a team, and how social media unexpectedly became her outlet while working alone in her lab. The conversation also dives into Ivoclar materials, zirconia, and the excitement around new products launched at Insights.</p>

<p>Then the microphones turn to <strong>Denisse Ramos</strong> from for one of the most energetic conversations of the event. Denisse talks about her journey from Enterprise Rent-A-Car and Coca-Cola into the dental industry, eventually becoming a major force in digital workflows, 3D printing, and equipment sales. From Dentsply to Desktop Health and now leading sales at New Stetic USA, Denisse shares stories about mentorship, industry evolution, women in dentistry, and why labs need to charge for their expertise. We all talk about the rise of digital dentistry, treatment planning frustrations, social media, the future of dentures, and the importance of giving back through organizations like Ladies of the Mill and the NADL.</p>

<p>Finally, Elvis met <strong>Daniela Torres</strong>, better known online as “Danny Designer,” a digital designer from Chile whose Instagram portfolio turned into a thriving business. Daniela explains how she taught herself exocad through YouTube before traveling to Madrid for advanced training, eventually working at the MOD Institute in South Carolina before returning to Chile to build her own remote design business. From designing full arch restorations and dentures to handling dozens of cases a day entirely through email and WhatsApp, Daniela proves how powerful digital dentistry and social media have become for technicians worldwide. The conversation wraps with excitement around exocad’s newest updates, the exocad Hub, and what it means to be recognized as an exocad Hero.</p><p>Special Guests: Andreea Bordea, Daniela Torres, and Denisse Lasso Ramos.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.</h3>

<p>Fresh off the beaches and lectures of the beautiful island of Mallorca at the <a href="https://exocad.com/" rel="nofollow noopener">exocad</a> Insights 2026 , Elvis and Barb sat down with three incredible women proving that digital dentistry is global, creative, and fueled by passion. First up is <strong>Andreea Bordea</strong>, a ceramist and lab owner originally from Romania who found her way into dental technology after narrowly missing acceptance into dental school. From analog waxing and staining zirconia with a single A2 shade to opening her own lab in Spain and building a digital workflow around exocad, Andreea shares the journey of learning everything the hard way. She talks about teaching herself digital dentistry, building a team, and how social media unexpectedly became her outlet while working alone in her lab. The conversation also dives into Ivoclar materials, zirconia, and the excitement around new products launched at Insights.</p>

<p>Then the microphones turn to <strong>Denisse Ramos</strong> from for one of the most energetic conversations of the event. Denisse talks about her journey from Enterprise Rent-A-Car and Coca-Cola into the dental industry, eventually becoming a major force in digital workflows, 3D printing, and equipment sales. From Dentsply to Desktop Health and now leading sales at New Stetic USA, Denisse shares stories about mentorship, industry evolution, women in dentistry, and why labs need to charge for their expertise. We all talk about the rise of digital dentistry, treatment planning frustrations, social media, the future of dentures, and the importance of giving back through organizations like Ladies of the Mill and the NADL.</p>

<p>Finally, Elvis met <strong>Daniela Torres</strong>, better known online as “Danny Designer,” a digital designer from Chile whose Instagram portfolio turned into a thriving business. Daniela explains how she taught herself exocad through YouTube before traveling to Madrid for advanced training, eventually working at the MOD Institute in South Carolina before returning to Chile to build her own remote design business. From designing full arch restorations and dentures to handling dozens of cases a day entirely through email and WhatsApp, Daniela proves how powerful digital dentistry and social media have become for technicians worldwide. The conversation wraps with excitement around exocad’s newest updates, the exocad Hub, and what it means to be recognized as an exocad Hero.</p><p>Special Guests: Andreea Bordea, Daniela Torres, and Denisse Lasso Ramos.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>426: DLAT 2026 Part 3 with Tiffany Prater, Sydney Ribera, Marlin Gohn</title>
  <link>https://www.voicesfromthebench.com/426</link>
  <guid isPermaLink="false">eb214412-9853-4656-8b9b-b52d3c2089c7</guid>
  <pubDate>Mon, 25 May 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/eb214412-9853-4656-8b9b-b52d3c2089c7.mp3" length="59840256" type="audio/mpeg"/>
  <itunes:episode>426</itunes:episode>
  <itunes:title>DLAT 2026 Part 3 with Tiffany Prater, Sydney Ribera, Marlin Gohn</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>At the 2026 DLAT meeting, Tiffany Prater and Sydney Ribera talk about mentorship, orthodontic lab work, and blending creativity with today’s digital workflows. Then Marlin Gohn from Argen shares insights on new zirconia technology, milling strategies, and what labs around the world are doing to stay ahead.</itunes:subtitle>
  <itunes:duration>1:02:15</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/e/eb214412-9853-4656-8b9b-b52d3c2089c7/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hello voices from the bench community, &lt;a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener"&gt;John Wilson&lt;/a&gt; here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s new &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener"&gt;PrograMill 7&lt;/a&gt;. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;At exocad Insights in beautiful Mallorca, we finally caught up with Felix from &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt;—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.&lt;/h3&gt;

&lt;p&gt;"LIVE" again at the 2026 &lt;a href="https://dlat.wildapricot.org/" rel="nofollow noopener"&gt;DLAT&lt;/a&gt; meeting, two very different conversations came together around one common theme: the future of dental technology is still being shaped by passionate people willing to learn, teach, and adapt. First, the podcast catches up with returning guest &lt;strong&gt;Tiffany Prater&lt;/strong&gt; from &lt;a href="https://dolortholab.com/" rel="nofollow noopener"&gt;Destination Orthodontic Lab&lt;/a&gt;, who shares how her lab journey has evolved from running a large commercial space with employees to building a smaller, more personal business focused on private practices and hands-on craftsmanship. Alongside her is &lt;strong&gt;Sydney Ribera&lt;/strong&gt;, a young technician discovering orthodontics through mentorship, creativity, and a fascination with bending wire and pouring colorful acrylic retainers. The conversation dives into the realities of learning ortho in today’s digital world, the importance of organizations like the &lt;a href="https://orthodonticresource.com/" rel="nofollow noopener"&gt;Orthodontic Resource Group&lt;/a&gt;, and why mentorship still matters more than ever in a profession where most of the training happens shoulder-to-shoulder.&lt;/p&gt;

&lt;p&gt;Then the crew sits down with &lt;strong&gt;Marlin Gohn&lt;/strong&gt; from &lt;a href="https://argen.com/en/us/#/" rel="nofollow noopener"&gt;Argen&lt;/a&gt; to talk about everything from next-generation zirconia to massive dental labs in China and the surprisingly common mistakes labs make when choosing disc sizes for milling. Marlin breaks down Argen’s new gradient translucency zirconia, explains why nesting strategy matters more than most labs realize, and shares real-world troubleshooting tips that can save labs time, money, and remakes. The conversation also wanders through SLM frameworks, milled gold crowns, PFMs, translating lectures in China, and why some old-school techniques still outperform the newest trends. &lt;/p&gt;&lt;p&gt;Special Guests: Marlin Gohn CDT, Sydney Ribera, and Tiffany Prater CDT.&lt;/p&gt;</description>
  <itunes:keywords>orthodontics, orthodontic lab, ortho tech, dental lab, dental technology, DLAT, ORG, Orthodontic Resource Group, Argen, zirconia, gradient translucency, GT zirconia, multilayer zirconia, dental milling, CAD/CAM, digital dentistry, Invisalign, retainers, Hawley retainers, acrylic, wire bending, laser welder, soldering, laser welding, printed models, digital workflow, private practice, orthodontic appliances, acrylic designs, tie-dye retainers, glow in the dark acrylic, JBC acrylics, EasyRx, dental creativity, dental artistry, mentorship, training, dental assisting, hygiene school, orthodontic conference, dental conference, lab owner, dental technician, dental education, public speaking, dental community, orthodontic education, dental manufacturing, SLM, selective laser melting, PFM, porcelain fused to metal, milled gold crowns, implant crowns, full arch zirconia, nesting, zirconia discs, milling strategies, sintering, translucency, incisal translucency, posterior crowns, anterior crowns, dental materials, dental labs in China, Guangzhou, dental lectures, dental presentations, translators, Cantonese, Mandarin, FDA, dental regulations, analog dentistry, digital dentures, printed dentures, dental frameworks, implant platforms, milling machines, polishing, furnaces, calibration, dental troubleshooting, crown retention, dental cements, bonding, primers, saline cleaning, crown failures, dental workflow, lab efficiency, dental innovation, dental industry, lab technology, dental equipment, orthodontic retainers, acrylic pouring, dental mentors, orthodontic mentorship, hands-on learning, dental podcast, Voices From the Bench, dental lab podcast, dental technicians, dental craftsmanship, orthodontic appliances, private labs, dental business, small business, entrepreneurship, dental networking, industry trends, dental support, vendor booths, conference lectures, continuing education, dental materials science, aesthetic dentistry, zirconia crowns, crown milling, implant dentistry, restorative dentistry, dental manufacturing, Texas freeze, lab life, dental humor, dental stories, ortho community, dental collaboration, dental future, lab management, dental innovation, dental artistry, custom retainers, orthodontic creativity, dental CAD, milling burs, nesting supports, dental finishing, occlusion, crown aesthetics, dental technology trends, dental mentorship, orthodontic workflow, dental digital transformation</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>"LIVE" again at the 2026 <a href="https://dlat.wildapricot.org/" rel="nofollow noopener">DLAT</a> meeting, two very different conversations came together around one common theme: the future of dental technology is still being shaped by passionate people willing to learn, teach, and adapt. First, the podcast catches up with returning guest <strong>Tiffany Prater</strong> from <a href="https://dolortholab.com/" rel="nofollow noopener">Destination Orthodontic Lab</a>, who shares how her lab journey has evolved from running a large commercial space with employees to building a smaller, more personal business focused on private practices and hands-on craftsmanship. Alongside her is <strong>Sydney Ribera</strong>, a young technician discovering orthodontics through mentorship, creativity, and a fascination with bending wire and pouring colorful acrylic retainers. The conversation dives into the realities of learning ortho in today’s digital world, the importance of organizations like the <a href="https://orthodonticresource.com/" rel="nofollow noopener">Orthodontic Resource Group</a>, and why mentorship still matters more than ever in a profession where most of the training happens shoulder-to-shoulder.</p>

<p>Then the crew sits down with <strong>Marlin Gohn</strong> from <a href="https://argen.com/en/us/#/" rel="nofollow noopener">Argen</a> to talk about everything from next-generation zirconia to massive dental labs in China and the surprisingly common mistakes labs make when choosing disc sizes for milling. Marlin breaks down Argen’s new gradient translucency zirconia, explains why nesting strategy matters more than most labs realize, and shares real-world troubleshooting tips that can save labs time, money, and remakes. The conversation also wanders through SLM frameworks, milled gold crowns, PFMs, translating lectures in China, and why some old-school techniques still outperform the newest trends. </p><p>Special Guests: Marlin Gohn CDT, Sydney Ribera, and Tiffany Prater CDT.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>"LIVE" again at the 2026 <a href="https://dlat.wildapricot.org/" rel="nofollow noopener">DLAT</a> meeting, two very different conversations came together around one common theme: the future of dental technology is still being shaped by passionate people willing to learn, teach, and adapt. First, the podcast catches up with returning guest <strong>Tiffany Prater</strong> from <a href="https://dolortholab.com/" rel="nofollow noopener">Destination Orthodontic Lab</a>, who shares how her lab journey has evolved from running a large commercial space with employees to building a smaller, more personal business focused on private practices and hands-on craftsmanship. Alongside her is <strong>Sydney Ribera</strong>, a young technician discovering orthodontics through mentorship, creativity, and a fascination with bending wire and pouring colorful acrylic retainers. The conversation dives into the realities of learning ortho in today’s digital world, the importance of organizations like the <a href="https://orthodonticresource.com/" rel="nofollow noopener">Orthodontic Resource Group</a>, and why mentorship still matters more than ever in a profession where most of the training happens shoulder-to-shoulder.</p>

<p>Then the crew sits down with <strong>Marlin Gohn</strong> from <a href="https://argen.com/en/us/#/" rel="nofollow noopener">Argen</a> to talk about everything from next-generation zirconia to massive dental labs in China and the surprisingly common mistakes labs make when choosing disc sizes for milling. Marlin breaks down Argen’s new gradient translucency zirconia, explains why nesting strategy matters more than most labs realize, and shares real-world troubleshooting tips that can save labs time, money, and remakes. The conversation also wanders through SLM frameworks, milled gold crowns, PFMs, translating lectures in China, and why some old-school techniques still outperform the newest trends. </p><p>Special Guests: Marlin Gohn CDT, Sydney Ribera, and Tiffany Prater CDT.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>425: DLAT 2026 Part 2 with Tony Aliatim, Rebekah Serrago, Chris Wilson, Antoine Coppens, &amp; Christian Saurman</title>
  <link>https://www.voicesfromthebench.com/425</link>
  <guid isPermaLink="false">bb155c3f-8aa3-424a-bc13-9233995fa98b</guid>
  <pubDate>Mon, 18 May 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/bb155c3f-8aa3-424a-bc13-9233995fa98b.mp3" length="71097216" type="audio/mpeg"/>
  <itunes:episode>425</itunes:episode>
  <itunes:title>DLAT 2026 Part 2 with Tony Aliatim, Rebekah Serrago, Chris Wilson, Antoine Coppens, &amp; Christian Saurman</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>At the Dental Laboratory Association of Texas Meeting 2026, Elvis and Barb sat down with Tony Aliatim from Axis Dental Milling, Rebekah Serrago and Chris Wilson from Garland Dental Services, and Antoine Coppens from Relu alongside orthodontic lab owner Christian Saurman from New England Orthodontic Laboratory. The conversations covered everything from industrial dental milling and equipment repair to AI-driven workflows that are changing how labs design and manufacture restorations. From preventive maintenance and milling strategies to fully automated AI design systems, this episode is packed with insight into where dental technology — and the lab industry — is headed next.</itunes:subtitle>
  <itunes:duration>1:13:59</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/b/bb155c3f-8aa3-424a-bc13-9233995fa98b/cover.jpg?v=1"/>
  <description>&lt;p&gt;-&lt;br&gt;
This week at the &lt;a href="https://dlat.wildapricot.org/" rel="nofollow noopener"&gt;Dental Laboratory Association of Texas&lt;/a&gt; Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with &lt;strong&gt;Tony Aliatim&lt;/strong&gt; from &lt;a href="https://axismilling.com/" rel="nofollow noopener"&gt;Axis Dental Milling&lt;/a&gt; to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing.&lt;/p&gt;

&lt;p&gt;Then things shifted from mills to maintenance with &lt;strong&gt;Rebekah Serrago&lt;/strong&gt; and &lt;strong&gt;Chris Wilson&lt;/strong&gt; from &lt;a href="https://garlanddental.com/" rel="nofollow noopener"&gt;Garland Dental Services&lt;/a&gt;. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.&lt;/p&gt;

&lt;p&gt;Finally, the future officially arrived when the podcast crew sat down with &lt;strong&gt;Antoine Coppens&lt;/strong&gt; from &lt;a href="https://www.relu.ai/" rel="nofollow noopener"&gt;Relu&lt;/a&gt; and orthodontic lab owner &lt;strong&gt;Christian Saurman&lt;/strong&gt; of &lt;a href="https://neolab.com/" rel="nofollow noopener"&gt;New England Orthodontic Laboratory&lt;/a&gt;. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.&lt;/p&gt;&lt;p&gt;Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.&lt;/p&gt;</description>
  <itunes:keywords>DLAT, dental lab, dental technology, Voices From the Bench, Axis Dental, VersaMill, Garland Dental, Relu, AI dentistry, milling, dental milling, zirconia, PMMA, titanium, implant abutments, Straumann, Modjaw, HyperDent, exocad, 3Shape, CAD/CAM, dental CAD, CAM software, dental AI, artificial intelligence, lab automation, digital dentistry, dental workflow, milling machines, industrial milling, preventive maintenance, dental equipment repair, handpiece repair, ovens, dental ovens, VHF, Roland, Amann Girrbach, Takema, dental service, dental technician, dental lab technician, dental podcast, lab management software, LMS, RxWizard, orthodontics, orthodontic lab, New England Orthodontic Laboratory, NeoLab, surgical guides, intraoral scanner, CBCT, panoramic radiograph, STL files, workflow automation, dental innovation, implant workflow, implant crowns, milling burs, dental materials, e.max, zirconia crowns, night guards, splints, digital workflows, lab efficiency, dental manufacturing, AI design, automated design, dental software, 3D printing, biomedical engineering, MRI, CT scan, silicone printing, tissue printing, stem cells, engineering, Detroit, Michigan, trade shows, LMT Chicago, Midwinter Meeting, dental scanners, digital models, nesting software, dental implants, FDA validation, plug and play, PNP, milling accuracy, repeatability, calibration, AI calibration, smart mills, clinicians, chairside milling, in-house lab, lab workflow, digital lab, dental innovation, restorative dentistry, orthodontic appliances, aligners, Invisalign, robotic surgery, segmentation, mandibular canal, surgical planning, dental scanning, scan quality, AI scan analysis, crown design, margin lines, digital cases, dental automation, dental manufacturing, workflow integration, APIs, cloud workflow, design presets, doctor portal, dental prescriptions, barcoding, production workflow, lab systems, customization, technician workflow, dental support, customer support, repair technicians, equipment service, lab solutions, dental education, dental industry, dental conversations, dental business, family business, women in dentistry, CEO, online dental sales, social media marketing, dental e-commerce, dental parts, dental tools, milling tools, resin printing, 3D printed models, dental printing, digital orthodontics, pediatric dentistry, workflow optimization, lab growth, future of dentistry, dental engineering, dental nerds, dental innovation podcast, dental community, dental networking, dental trends, dental future, lab operations, manufacturing technology, dental entrepreneurship, dental repairs, lab equipment, workflow efficiency, digital transformation, dental AI software, AI workflow, automated workflows, dental labs, lab life, dental culture, tech support, training, engineering solutions, custom solutions, implant milling, digital impressions, STL workflow, scan alignment, AI learning, machine learning, customization, productivity, dental business growth, workflow solutions, dental service center, milling centers, validated workflows, FDA compliance, lab productivity, dental systems, digital manufacturing, dental excellence, dental craftsmanship, dental conversations podcast</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>-<br>
This week at the <a href="https://dlat.wildapricot.org/" rel="nofollow noopener">Dental Laboratory Association of Texas</a> Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with <strong>Tony Aliatim</strong> from <a href="https://axismilling.com/" rel="nofollow noopener">Axis Dental Milling</a> to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing.</p>

<p>Then things shifted from mills to maintenance with <strong>Rebekah Serrago</strong> and <strong>Chris Wilson</strong> from <a href="https://garlanddental.com/" rel="nofollow noopener">Garland Dental Services</a>. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.</p>

<p>Finally, the future officially arrived when the podcast crew sat down with <strong>Antoine Coppens</strong> from <a href="https://www.relu.ai/" rel="nofollow noopener">Relu</a> and orthodontic lab owner <strong>Christian Saurman</strong> of <a href="https://neolab.com/" rel="nofollow noopener">New England Orthodontic Laboratory</a>. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.</p><p>Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>-<br>
This week at the <a href="https://dlat.wildapricot.org/" rel="nofollow noopener">Dental Laboratory Association of Texas</a> Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with <strong>Tony Aliatim</strong> from <a href="https://axismilling.com/" rel="nofollow noopener">Axis Dental Milling</a> to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing.</p>

<p>Then things shifted from mills to maintenance with <strong>Rebekah Serrago</strong> and <strong>Chris Wilson</strong> from <a href="https://garlanddental.com/" rel="nofollow noopener">Garland Dental Services</a>. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.</p>

<p>Finally, the future officially arrived when the podcast crew sat down with <strong>Antoine Coppens</strong> from <a href="https://www.relu.ai/" rel="nofollow noopener">Relu</a> and orthodontic lab owner <strong>Christian Saurman</strong> of <a href="https://neolab.com/" rel="nofollow noopener">New England Orthodontic Laboratory</a>. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.</p><p>Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>422: Renata Budny, Roberto Rossi, &amp; Eugene Vega: The Never Ending Education in a Dental Lab</title>
  <link>https://www.voicesfromthebench.com/422</link>
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  <pubDate>Mon, 27 Apr 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/22893711-f576-40ea-806d-e82664e03821.mp3" length="61488945" type="audio/mpeg"/>
  <itunes:episode>422</itunes:episode>
  <itunes:title>Renata Budny, Roberto Rossi, &amp; Eugene Vega: The Never Ending Education in a Dental Lab</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Elvis reunites with Renata Bundy alongside lab owner Roberto Rossi and technician Eugene Vega for a conversation that connects education to real-world lab life. They share how technicians often start with little experience, face early challenges, and need the right mentorship and environment to grow. Roberto highlights building a quality-driven lab while navigating digital workflows, and Renata reflects on preparing students for those realities.</itunes:subtitle>
  <itunes:duration>1:03:58</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/2/22893711-f576-40ea-806d-e82664e03821/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!&lt;/h3&gt;

&lt;h3&gt;If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I&lt;a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener"&gt;PS e.max Ceram Art&lt;/a&gt;. Create stunning depth and lifelike color in as little as one firing.&lt;/h3&gt;

&lt;h3&gt;Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;CAM has been a major topic lately, and a lot of that conversation keeps coming back to &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt;. But instead of just talking about the software itself, it’s worth looking at real-world experience. &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt; has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.&lt;/h3&gt;

&lt;p&gt;This week’s episode brings it full circle as Elvis reconnects with one of the podcast’s very first guests, Renata Bundy, now a longtime professor at New York City College of Technology. Along with her are two technicians who represent both sides of the journey—lab owner Roberto Rossi and workflow master Eugene Vega—creating a conversation that dives deep into education, mentorship, and what it really takes to succeed in today’s dental lab world.&lt;/p&gt;

&lt;p&gt;Roberto shares his unlikely path from working sanitation in New York to building a thriving lab, Synergy Dental Studio, over nearly three decades. With a relentless focus on quality, constant improvement, and embracing digital (while still questioning it), he explains how his lab has grown into a tight-knit, high-level operation. Eugene adds perspective from inside the lab, describing his evolution from student to managing daily workflow, highlighting how important environment, mentorship, and work ethic are when transitioning from school to real-world production.&lt;/p&gt;

&lt;p&gt;Renata ties it all together from the educational side, reflecting on over 20 years of teaching and how the program has evolved alongside the industry—from analog fundamentals to digital workflows—while still preparing students for the realities they’ll face after graduation. The group doesn’t shy away from the tough truths either: low starting pay, steep learning curves, and the high dropout rate among new technicians. But the message is clear—stick with it, find the right lab, and the opportunity is there.&lt;/p&gt;

&lt;p&gt;It’s a conversation about growth, grit, and the importance of surrounding yourself with the right people—whether that’s in the classroom or the lab. And if nothing else, you’ll learn that a little Italian lunch might just be the secret to building a loyal team.&lt;/p&gt;&lt;p&gt;Special Guests: Eugene Vega, Renata Budny, CDT, TE, and Roberto Rossi.&lt;/p&gt;</description>
  <itunes:keywords>dental, technician, laboratory, voices from the bench, dental technician, dental technology, dental education, City Tech, New York City College of Technology, dental school, lab workflow, workflow management, lab management, mentorship, training, career growth, dental industry, prosthodontics, crown and bridge, ceramics, zirconia, emax, implants, implant restorations, full arch, digital dentistry, analog dentistry, CAD/CAM, exocad, 3D printing, dental printers, Asiga, digital workflow, lab efficiency, quality control, QC, case planning, smile design, aesthetics, cosmetic dentistry, diagnostic wax-up, wax-up, model work, impressions, digital impressions, scanning, milling, dental milling, lab startup, lab owner, entrepreneurship, small business, team culture, leadership, hiring, work ethic, career development, continuing education, dental students, graduation, technician shortage, lab environment, production lab, boutique lab, high-end lab, patient experience, custom shade, shade matching, teamwork, collaboration, synergy, dentist relationships, communication, lab to doctor, case acceptance, troubleshooting, problem solving, experience vs education, hands-on training, bench work, craftsmanship, artistry, morphology, dentures, removable, fixed prosthetics, occlusion, anatomy, dental materials, porcelain, layering, finishing, polishing, productivity, efficiency, time management, lab growth, scaling a lab, digital transition, technology adoption, innovation, future of dentistry, industry challenges, technician retention, employee culture, lab perks, work-life balance, motivation, mentorship in dentistry, career pathways, dental lab life</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>CAM has been a major topic lately, and a lot of that conversation keeps coming back to <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a>. But instead of just talking about the software itself, it’s worth looking at real-world experience. <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a> has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.</h3>

<p>This week’s episode brings it full circle as Elvis reconnects with one of the podcast’s very first guests, Renata Bundy, now a longtime professor at New York City College of Technology. Along with her are two technicians who represent both sides of the journey—lab owner Roberto Rossi and workflow master Eugene Vega—creating a conversation that dives deep into education, mentorship, and what it really takes to succeed in today’s dental lab world.</p>

<p>Roberto shares his unlikely path from working sanitation in New York to building a thriving lab, Synergy Dental Studio, over nearly three decades. With a relentless focus on quality, constant improvement, and embracing digital (while still questioning it), he explains how his lab has grown into a tight-knit, high-level operation. Eugene adds perspective from inside the lab, describing his evolution from student to managing daily workflow, highlighting how important environment, mentorship, and work ethic are when transitioning from school to real-world production.</p>

<p>Renata ties it all together from the educational side, reflecting on over 20 years of teaching and how the program has evolved alongside the industry—from analog fundamentals to digital workflows—while still preparing students for the realities they’ll face after graduation. The group doesn’t shy away from the tough truths either: low starting pay, steep learning curves, and the high dropout rate among new technicians. But the message is clear—stick with it, find the right lab, and the opportunity is there.</p>

<p>It’s a conversation about growth, grit, and the importance of surrounding yourself with the right people—whether that’s in the classroom or the lab. And if nothing else, you’ll learn that a little Italian lunch might just be the secret to building a loyal team.</p><p>Special Guests: Eugene Vega, Renata Budny, CDT, TE, and Roberto Rossi.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>CAM has been a major topic lately, and a lot of that conversation keeps coming back to <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a>. But instead of just talking about the software itself, it’s worth looking at real-world experience. <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a> has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.</h3>

<p>This week’s episode brings it full circle as Elvis reconnects with one of the podcast’s very first guests, Renata Bundy, now a longtime professor at New York City College of Technology. Along with her are two technicians who represent both sides of the journey—lab owner Roberto Rossi and workflow master Eugene Vega—creating a conversation that dives deep into education, mentorship, and what it really takes to succeed in today’s dental lab world.</p>

<p>Roberto shares his unlikely path from working sanitation in New York to building a thriving lab, Synergy Dental Studio, over nearly three decades. With a relentless focus on quality, constant improvement, and embracing digital (while still questioning it), he explains how his lab has grown into a tight-knit, high-level operation. Eugene adds perspective from inside the lab, describing his evolution from student to managing daily workflow, highlighting how important environment, mentorship, and work ethic are when transitioning from school to real-world production.</p>

<p>Renata ties it all together from the educational side, reflecting on over 20 years of teaching and how the program has evolved alongside the industry—from analog fundamentals to digital workflows—while still preparing students for the realities they’ll face after graduation. The group doesn’t shy away from the tough truths either: low starting pay, steep learning curves, and the high dropout rate among new technicians. But the message is clear—stick with it, find the right lab, and the opportunity is there.</p>

<p>It’s a conversation about growth, grit, and the importance of surrounding yourself with the right people—whether that’s in the classroom or the lab. And if nothing else, you’ll learn that a little Italian lunch might just be the secret to building a loyal team.</p><p>Special Guests: Eugene Vega, Renata Budny, CDT, TE, and Roberto Rossi.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</title>
  <link>https://www.voicesfromthebench.com/417</link>
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  <pubDate>Mon, 23 Mar 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/4dc2dc2e-1920-42ad-96ce-6cc969420e3f.mp3" length="69894940" type="audio/mpeg"/>
  <itunes:episode>417</itunes:episode>
  <itunes:title>Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.</itunes:subtitle>
  <itunes:duration>1:12:44</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/4dc2dc2e-1920-42ad-96ce-6cc969420e3f/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!&lt;/h3&gt;

&lt;h3&gt;If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I&lt;a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener"&gt;PS e.max Ceram Art&lt;/a&gt;. Create stunning depth and lifelike color in as little as one firing.&lt;/h3&gt;

&lt;h3&gt;Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;When it comes to digital dentures, design is easy—manufacturing is where things get messy.&lt;/h3&gt;

&lt;h3&gt;That’s why the Elevate Denture Solution brings it all together. Built by &lt;a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener"&gt;Roland DGSHAPE&lt;/a&gt;, &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;, and &lt;a href="https://www.follow-me-tech.com/" rel="nofollow noopener"&gt;FOLLOW-ME! Technology Group&lt;/a&gt;, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.&lt;/h3&gt;

&lt;h3&gt;Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.&lt;/h3&gt;

&lt;p&gt;"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.&lt;/p&gt;

&lt;p&gt;We kick things off with &lt;strong&gt;Frederic Rapp&lt;/strong&gt;, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with &lt;a href="https://www.icortica.com/" rel="nofollow noopener"&gt;icortica&lt;/a&gt;. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.&lt;/p&gt;

&lt;p&gt;Then things shift to a great partnership with &lt;strong&gt;Casey Baldwin&lt;/strong&gt; and &lt;strong&gt;Darin Lockaby&lt;/strong&gt;, where we get into a seriously cool collaboration between &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; and &lt;a href="https://www.dess-usa.com/" rel="nofollow noopener"&gt;DESS&lt;/a&gt;. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.&lt;/p&gt;

&lt;p&gt;From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.&lt;/p&gt;

&lt;h3&gt;Join us at &lt;a href="https://exocad.com/insights-2026" rel="nofollow noopener"&gt;exocad Insights 2026&lt;/a&gt;, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.&lt;/h3&gt;

&lt;h3&gt;Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.&lt;/h3&gt;

&lt;h3&gt;Tickets are limited. Visit exocad.com/insights-2026 and use code &lt;strong&gt;VFTBPalma15&lt;/strong&gt; for 15% off.&lt;/h3&gt;&lt;p&gt;Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.&lt;/p&gt;</description>
  <itunes:keywords>dental, technician, laboratory,voices from the bench, LabDay, Ivoclar, ballroom, live podcast, Frédéric Rapp, Elvis, Barb, Casey Baldwin, Darren Lockerby, DES, iCortica, Rob Nazel, Bob Cohen, Open Implants, Crown Ceram, dental lab, dental technician, engineering, mechanical engineering, rapid prototyping, digital dentistry, innovation, private equity, consolidation, lab growth, team building, leadership, data, database, analytics, dashboards, AI, automation, workflow, LMS, lab management system, Magic Touch, ABS, GreatLab, integration, API, software, technology, insights, customer retention, customer behavior, onboarding, case tracking, reporting, real-time data, alerts, notifications, sales strategy, business development, relationships, efficiency, productivity, chairside, reps, field work, customer service, follow-up, communication, notes, voice input, AI assistant, tasks, scheduling, opportunity tracking, cross-selling, upselling, revenue growth, cost of acquisition, profitability, margins, scalability, digital workflow, implants, implant workflow, abutments, milling, PM7, Programill 7, Ivotion, zirconia, emax, wet milling, dry milling, calibration, CAM software, Hyperdent, Exocad, 3Shape, Dental Wings, intraoral scanner, IOS, FDA compliance, 510k, validation, plug and play, PnP, manufacturing, quality control, OEM, tie bases, blanks, custom abutments, stock abutments, workflow control, turnaround time, in-house production, outsourcing, price pressure, industry trends, collaboration, partnership, innovation, materials, CeramArt, characterization, aesthetics, removable, fixed, digital dentures, lab efficiency, automation tools, future tech, AI in dentistry, global industry, Europe labs, US labs, Canada, Australia, scaling, entrepreneurship, craftsmanship, education, training, lab life, dental community, networking, Lab Day energy</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow noopener">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow noopener">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow noopener">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>412: Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show</title>
  <link>https://www.voicesfromthebench.com/412</link>
  <guid isPermaLink="false">65f51f0d-3e00-4548-ab5b-73a21fd8ef5a</guid>
  <pubDate>Mon, 16 Feb 2026 06:00:00 -0500</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/65f51f0d-3e00-4548-ab5b-73a21fd8ef5a.mp3" length="67146240" type="audio/mpeg"/>
  <itunes:episode>412</itunes:episode>
  <itunes:title>Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Matthew Douglas shares his journey from a career-ending baseball injury to becoming a powerhouse denture technician, lab owner, and industry leader. From high-volume production at Affordable Dentures to pioneering All-on-4 workflows and revitalizing the Dental Laboratory Association of Texas, Matt’s story is all about speed, systems, and servant leadership. It’s a conversation about hustle, innovation, and building something bigger than yourself in the dental lab industry.</itunes:subtitle>
  <itunes:duration>1:09:52</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/6/65f51f0d-3e00-4548-ab5b-73a21fd8ef5a/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;Walking the &lt;a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener"&gt;Lab Day Chicago&lt;/a&gt; floor? Make it worth it.&lt;/h3&gt;

&lt;h3&gt;Stop by the &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;FOLLOW-ME! hyperDENT&lt;/a&gt; booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like &lt;a href="https://www.axsysdental.com/home/" rel="nofollow noopener"&gt;Axsys&lt;/a&gt;, &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine&lt;/a&gt;, &lt;a href="https://doflab.com/en" rel="nofollow noopener"&gt;DOF&lt;/a&gt;, and &lt;a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener"&gt;Roland&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.&lt;/h3&gt;

&lt;h3&gt;You’re already walking the floor. Now it might carry you.&lt;/h3&gt;

&lt;p&gt;&lt;em&gt;Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026&lt;/em&gt;*&lt;/p&gt;

&lt;ul&gt;
&lt;li&gt;Cal-Lab Association Meeting in Chicago Feb 19-20 &lt;a href="https://cal-lab.org/" rel="nofollow noopener"&gt;https://cal-lab.org/&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;LMT Lab Day Chicago Feb 19-21 &lt;a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener"&gt;https://lmtmag.com/lmtlabday&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Dental Lab Association of Texas Meeting in Dallas Apr 9-11 &lt;a href="https://members.dlat.org/" rel="nofollow noopener"&gt;https://members.dlat.org/&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;exocad Insights in Mallorca, Spain Apr 30 - May 1 &lt;a href="https://exocad.com/insights-2026" rel="nofollow noopener"&gt;https://exocad.com/insights-2026&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.&lt;/p&gt;

&lt;p&gt;Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.&lt;/p&gt;

&lt;p&gt;From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.&lt;/p&gt;

&lt;p&gt;We dive deep into his 12-year run with &lt;a href="https://www.affordabledentures.com/" rel="nofollow noopener"&gt;Affordable Dentures&lt;/a&gt; — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.&lt;/p&gt;

&lt;p&gt;From there, Matt takes us through &lt;a href="https://barksdaledentallab.com/" rel="nofollow noopener"&gt;Barksdale Dental Lab&lt;/a&gt;, the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.&lt;/p&gt;

&lt;p&gt;When Matt returned to Texas and got involved with the &lt;a href="https://members.dlat.org/" rel="nofollow noopener"&gt;Dental Laboratory Association of Texas (DLAT)&lt;/a&gt;, the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.&lt;/p&gt;

&lt;h3&gt;If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.&lt;/h3&gt;

&lt;h3&gt;At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.&lt;/h3&gt;

&lt;h3&gt;Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.&lt;/h3&gt;

&lt;h3&gt;If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;Join us at &lt;a href="https://exocad.com/insights-2026" rel="nofollow noopener"&gt;exocad Insights 2026&lt;/a&gt;, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.&lt;/h3&gt;

&lt;h3&gt;Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.&lt;/h3&gt;

&lt;h3&gt;Tickets are limited. Visit exocad.com/insights-2026 and use code &lt;strong&gt;VFTBPalma15&lt;/strong&gt; for 15% off.&lt;/h3&gt;&lt;p&gt;Special Guest: Matthew Douglas CDT.&lt;/p&gt;</description>
  <itunes:keywords>dental, technician, laboratory, dentures, removables, all-on-4, full-arch, zirconia, analog workflows, digital dentistry, Affordable Dentures, Barksdale Dental Lab, DLAT, Dental Laboratory Association of Texas, lab leadership, high-volume production, denture setup, ambidextrous technician, regional manager, lab ownership, outsourcing, technician training, business systems, live CE, state association, lab growth, dental lab management, full-service lab, crown and bridge, implant dentistry, lab efficiency, dental meetings, industry networking, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<hr>

<h3>Walking the <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">Lab Day Chicago</a> floor? Make it worth it.</h3>

<h3>Stop by the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">FOLLOW-ME! hyperDENT</a> booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like <a href="https://www.axsysdental.com/home/" rel="nofollow noopener">Axsys</a>, <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine</a>, <a href="https://doflab.com/en" rel="nofollow noopener">DOF</a>, and <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland</a>.</h3>

<h3>Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.</h3>

<h3>You’re already walking the floor. Now it might carry you.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</em>*</p>

<ul>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow noopener">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow noopener">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow noopener">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.</p>

<p>Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.</p>

<p>From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.</p>

<p>We dive deep into his 12-year run with <a href="https://www.affordabledentures.com/" rel="nofollow noopener">Affordable Dentures</a> — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.</p>

<p>From there, Matt takes us through <a href="https://barksdaledentallab.com/" rel="nofollow noopener">Barksdale Dental Lab</a>, the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.</p>

<p>When Matt returned to Texas and got involved with the <a href="https://members.dlat.org/" rel="nofollow noopener">Dental Laboratory Association of Texas (DLAT)</a>, the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.</p>

<h3>If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.</h3>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Matthew Douglas CDT.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<hr>

<h3>Walking the <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">Lab Day Chicago</a> floor? Make it worth it.</h3>

<h3>Stop by the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">FOLLOW-ME! hyperDENT</a> booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like <a href="https://www.axsysdental.com/home/" rel="nofollow noopener">Axsys</a>, <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine</a>, <a href="https://doflab.com/en" rel="nofollow noopener">DOF</a>, and <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow noopener">Roland</a>.</h3>

<h3>Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.</h3>

<h3>You’re already walking the floor. Now it might carry you.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</em>*</p>

<ul>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow noopener">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow noopener">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow noopener">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.</p>

<p>Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.</p>

<p>From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.</p>

<p>We dive deep into his 12-year run with <a href="https://www.affordabledentures.com/" rel="nofollow noopener">Affordable Dentures</a> — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.</p>

<p>From there, Matt takes us through <a href="https://barksdaledentallab.com/" rel="nofollow noopener">Barksdale Dental Lab</a>, the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.</p>

<p>When Matt returned to Texas and got involved with the <a href="https://members.dlat.org/" rel="nofollow noopener">Dental Laboratory Association of Texas (DLAT)</a>, the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.</p>

<h3>If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.</h3>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow noopener">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Matthew Douglas CDT.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>406: Stuart Steinbock: Lean, Keen, and Milling Machines</title>
  <link>https://www.voicesfromthebench.com/406</link>
  <guid isPermaLink="false">66cce06a-91dc-4bb4-a0fc-798ffba5eb80</guid>
  <pubDate>Mon, 05 Jan 2026 06:00:00 -0500</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/66cce06a-91dc-4bb4-a0fc-798ffba5eb80.mp3" length="60094080" type="audio/mpeg"/>
  <itunes:episode>406</itunes:episode>
  <itunes:title>Stuart Steinbock: Lean, Keen, and Milling Machines</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Barb and Elvis talk with Stuart Steinbock about his deep family roots in dental manufacturing, the evolution of Whip Mix, and how lean thinking and product development helped shape modern lab workflows. Stuart also shares his journey beyond the family business into startups, 3D printing, orthodontic labs, and ultimately leading Digital Dental. It’s an honest conversation about innovation, entrepreneurship, and navigating change in both the dental industry and life</itunes:subtitle>
  <itunes:duration>1:02:31</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/6/66cce06a-91dc-4bb4-a0fc-798ffba5eb80/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.&lt;/h3&gt;

&lt;p&gt;&lt;strong&gt;Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
&lt;li&gt;Vision 21 in Las Vegas Jan 15-17 &lt;a href="https://www.nadl.org/nadl-vision-21" rel="nofollow noopener"&gt;https://www.nadl.org/nadl-vision-21&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Cal-Lab Association Meeting in Chicago Feb 19-20 &lt;a href="https://cal-lab.org/" rel="nofollow noopener"&gt;https://cal-lab.org/&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;LMT Lab Day Chicago Feb 19-21 &lt;a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener"&gt;https://lmtmag.com/lmtlabday&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Dental Lab Association of Texas Meeting in Dallas Apr 9-11 &lt;a href="https://members.dlat.org/" rel="nofollow noopener"&gt;https://members.dlat.org/&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;exocad Insights in Mallorca, Spain Apr 30 - May 1 &lt;a href="https://exocad.com/insights-2026" rel="nofollow noopener"&gt;https://exocad.com/insights-2026&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;This week we sit down with Stuart Steinbock for a wide-ranging conversation that blends dental industry history, innovation, and personal resilience. As a fourth-generation member of the Steinbock family, Stuart shares the origin story of &lt;a href="https://whipmix.com/" rel="nofollow noopener"&gt;Whip Mix&lt;/a&gt;—from an egg beater with patented features to a global dental manufacturer—and his own unlikely path into the family business, including international expansion, lean manufacturing, and product development that helped shape how labs think about efficiency and quality &lt;/p&gt;

&lt;p&gt;The conversation follows Stuart’s journey beyond Whip Mix into startups, direct-to-consumer aligners, 3D printing with &lt;a href="https://www.carbon3d.com/" rel="nofollow noopener"&gt;Carbon&lt;/a&gt;, pandemic-era manufacturing, and running a high-volume orthodontic lab, before landing at &lt;a href="https://www.digitaldental.com/" rel="nofollow noopener"&gt;Digital Dental&lt;/a&gt; as president. Along the way, Stuart offers candid insights on entrepreneurship, digital workflows, ortho vs. restorative mindsets, leadership through change, and the human side of the dental industry—ending with a powerful personal update on family, recovery, and finding balance after adversity&lt;/p&gt;&lt;p&gt;Special Guest: Stuart Steinbock.&lt;/p&gt;</description>
  <itunes:keywords>dental, technician, laboratory, family business, Whip Mix, dental manufacturing, lean manufacturing, dental stones, casting investment, articulators, product development, international sales, dental equipment, lab efficiency, workflow optimization, continuous improvement, digital dentistry, CAD/CAM, 3D printing, orthodontic labs, aligners, direct-to-consumer dentistry, Carbon, additive manufacturing, milling systems, dental mills, ISO compliance, quality systems, startup culture, entrepreneurship, leadership, lab management, process innovation, Digital Dental, Crystal Ultra, full-arch workflows, ortho appliances, resilience, industry evolution, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<p><strong>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</strong></p>

<ul>
<li>Vision 21 in Las Vegas Jan 15-17 <a href="https://www.nadl.org/nadl-vision-21" rel="nofollow noopener">https://www.nadl.org/nadl-vision-21</a></li>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow noopener">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow noopener">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow noopener">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we sit down with Stuart Steinbock for a wide-ranging conversation that blends dental industry history, innovation, and personal resilience. As a fourth-generation member of the Steinbock family, Stuart shares the origin story of <a href="https://whipmix.com/" rel="nofollow noopener">Whip Mix</a>—from an egg beater with patented features to a global dental manufacturer—and his own unlikely path into the family business, including international expansion, lean manufacturing, and product development that helped shape how labs think about efficiency and quality </p>

<p>The conversation follows Stuart’s journey beyond Whip Mix into startups, direct-to-consumer aligners, 3D printing with <a href="https://www.carbon3d.com/" rel="nofollow noopener">Carbon</a>, pandemic-era manufacturing, and running a high-volume orthodontic lab, before landing at <a href="https://www.digitaldental.com/" rel="nofollow noopener">Digital Dental</a> as president. Along the way, Stuart offers candid insights on entrepreneurship, digital workflows, ortho vs. restorative mindsets, leadership through change, and the human side of the dental industry—ending with a powerful personal update on family, recovery, and finding balance after adversity</p><p>Special Guest: Stuart Steinbock.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<p><strong>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</strong></p>

<ul>
<li>Vision 21 in Las Vegas Jan 15-17 <a href="https://www.nadl.org/nadl-vision-21" rel="nofollow noopener">https://www.nadl.org/nadl-vision-21</a></li>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow noopener">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow noopener">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow noopener">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow noopener">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we sit down with Stuart Steinbock for a wide-ranging conversation that blends dental industry history, innovation, and personal resilience. As a fourth-generation member of the Steinbock family, Stuart shares the origin story of <a href="https://whipmix.com/" rel="nofollow noopener">Whip Mix</a>—from an egg beater with patented features to a global dental manufacturer—and his own unlikely path into the family business, including international expansion, lean manufacturing, and product development that helped shape how labs think about efficiency and quality </p>

<p>The conversation follows Stuart’s journey beyond Whip Mix into startups, direct-to-consumer aligners, 3D printing with <a href="https://www.carbon3d.com/" rel="nofollow noopener">Carbon</a>, pandemic-era manufacturing, and running a high-volume orthodontic lab, before landing at <a href="https://www.digitaldental.com/" rel="nofollow noopener">Digital Dental</a> as president. Along the way, Stuart offers candid insights on entrepreneurship, digital workflows, ortho vs. restorative mindsets, leadership through change, and the human side of the dental industry—ending with a powerful personal update on family, recovery, and finding balance after adversity</p><p>Special Guest: Stuart Steinbock.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>403: Live from Lab Fest 2025: Duff Wilson and the Importance of Good Vendor Relationships with Aidite</title>
  <link>https://www.voicesfromthebench.com/403</link>
  <guid isPermaLink="false">6209e35f-6f58-4e3c-9231-0db3c289e1c3</guid>
  <pubDate>Mon, 15 Dec 2025 06:00:00 -0500</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/6209e35f-6f58-4e3c-9231-0db3c289e1c3.mp3" length="75177108" type="audio/mpeg"/>
  <itunes:episode>403</itunes:episode>
  <itunes:title>Live from Lab Fest 2025: Duff Wilson and the Importance of Good Vendor Relationships with Aidite</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Duff Wilson shares his unconventional journey through dental technology—from getting thrown into high-volume removables at a major lab to building a lean, relationship-driven lab that’s thrived for over two decades. Along the way, he breaks down why mentorship, smart workflows, and trusting the right people and products matter more than hype, trends, or chasing volume in today’s dental lab world.</itunes:subtitle>
  <itunes:duration>1:18:14</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://assets.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/6/6209e35f-6f58-4e3c-9231-0db3c289e1c3/cover.jpg?v=1"/>
  <description>&lt;h3&gt;A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!&lt;/h3&gt;

&lt;h3&gt;aidite.com&lt;/h3&gt;

&lt;p&gt;Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. &lt;/p&gt;

&lt;p&gt;The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with &lt;a href="https://www.aidite.com/" rel="nofollow noopener"&gt;Aidite&lt;/a&gt;, why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians&lt;/p&gt;

&lt;h3&gt;Happy Holidays from Ivoclar!&lt;/h3&gt;

&lt;h3&gt;As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.&lt;/h3&gt;

&lt;h3&gt;From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.&lt;/h3&gt;

&lt;h3&gt;May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.&lt;/h3&gt;

&lt;h3&gt;Ho, ho, ho — Happy Holidays from Ivoclar!&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with &lt;a href="https://www.follow-me-tech.com/" rel="nofollow noopener"&gt;FOLLOW-ME! Technology&lt;/a&gt; to bring the &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow noopener"&gt;Ivotion Denture System&lt;/a&gt; into the&lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt; HyperDent CAM&lt;/a&gt; workflow.&lt;/h3&gt;

&lt;h3&gt;That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.&lt;/h3&gt;

&lt;h3&gt;And it gets better: you’ll first see this powerful workflow available on the &lt;a href="https://www.rolanddga.com/products/dental/dwx-53d" rel="nofollow noopener"&gt;Roland DWX-53 series mills&lt;/a&gt;—already a staple in so many labs—as well as the &lt;a href="https://www.imagineusa.com/legacy/s/mills/imill" rel="nofollow noopener"&gt;Imagine iMills&lt;/a&gt;.&lt;/h3&gt;

&lt;h3&gt;If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.&lt;/h3&gt;

&lt;h3&gt;Get ready—HyperDent is about to change the way you mill Ivotion.&lt;/h3&gt;&lt;p&gt;Special Guest: Duff Wilson.&lt;/p&gt;</description>
  <itunes:keywords>dental, technician, laboratory, support, relationship, dentures, removables, crown and bridge, dental laboratory, lab ownership, mentorship, dental technology, milling center, zirconia, CAD/CAM, digital dentistry, Aidite, relationships, lab efficiency, lean workflow, design services, implant restorations, full arch, lab associations, technician education, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!</h3>

<h3>aidite.com</h3>

<p>Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. </p>

<p>The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with <a href="https://www.aidite.com/" rel="nofollow noopener">Aidite</a>, why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians</p>

<h3>Happy Holidays from Ivoclar!</h3>

<h3>As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.</h3>

<h3>From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.</h3>

<h3>May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.</h3>

<h3>Ho, ho, ho — Happy Holidays from Ivoclar!</h3>

<hr>

<h3>Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology</a> to bring the <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow noopener">Ivotion Denture System</a> into the<a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"> HyperDent CAM</a> workflow.</h3>

<h3>That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.</h3>

<h3>And it gets better: you’ll first see this powerful workflow available on the <a href="https://www.rolanddga.com/products/dental/dwx-53d" rel="nofollow noopener">Roland DWX-53 series mills</a>—already a staple in so many labs—as well as the <a href="https://www.imagineusa.com/legacy/s/mills/imill" rel="nofollow noopener">Imagine iMills</a>.</h3>

<h3>If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.</h3>

<h3>Get ready—HyperDent is about to change the way you mill Ivotion.</h3><p>Special Guest: Duff Wilson.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!</h3>

<h3>aidite.com</h3>

<p>Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. </p>

<p>The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with <a href="https://www.aidite.com/" rel="nofollow noopener">Aidite</a>, why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians</p>

<h3>Happy Holidays from Ivoclar!</h3>

<h3>As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.</h3>

<h3>From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.</h3>

<h3>May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.</h3>

<h3>Ho, ho, ho — Happy Holidays from Ivoclar!</h3>

<hr>

<h3>Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with <a href="https://www.follow-me-tech.com/" rel="nofollow noopener">FOLLOW-ME! Technology</a> to bring the <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow noopener">Ivotion Denture System</a> into the<a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"> HyperDent CAM</a> workflow.</h3>

<h3>That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.</h3>

<h3>And it gets better: you’ll first see this powerful workflow available on the <a href="https://www.rolanddga.com/products/dental/dwx-53d" rel="nofollow noopener">Roland DWX-53 series mills</a>—already a staple in so many labs—as well as the <a href="https://www.imagineusa.com/legacy/s/mills/imill" rel="nofollow noopener">Imagine iMills</a>.</h3>

<h3>If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.</h3>

<h3>Get ready—HyperDent is about to change the way you mill Ivotion.</h3><p>Special Guest: Duff Wilson.</p>]]>
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