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    <title>Voices from The Bench - Episodes Tagged with “Laboratory Efficiency”</title>
    <link>https://www.voicesfromthebench.com/tags/laboratory%20efficiency</link>
    <pubDate>Mon, 03 Aug 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</itunes:summary>
    <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
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    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Dahl &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
    </itunes:owner>
<itunes:category text="Health &amp; Fitness">
  <itunes:category text="Medicine"/>
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<itunes:category text="Science">
  <itunes:category text="Life Sciences"/>
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  <title>436: Alyse Hifko &amp; Martin Schmid Take Us Inside the Ivoclar Academy </title>
  <link>https://www.voicesfromthebench.com/436</link>
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  <pubDate>Mon, 03 Aug 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>436</itunes:episode>
  <itunes:title>Alyse Hifko &amp; Martin Schmid Take Us Inside the Ivoclar Academy </itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Ivoclar is taking education to the next level with the new Ivoclar Academy, and Elvis sits down with Martin Schmid and Alyse Hifko to learn what makes these hands-on courses a game changer for today's dental technicians. From creating lifelike esthetics with Ceram Art to unlocking powerful features hidden inside ProgramMill CAM software, this episode is packed with practical tips that can help any lab improve its workflow, no matter their experience level.</itunes:subtitle>
  <itunes:duration>48:10</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;Hello, Voices of the Bench community. This is Casey Baldwin with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;IPS emax Zirconia&lt;/a&gt;, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I&lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;PS emax Zirconia&lt;/a&gt; can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.&lt;/h3&gt;

&lt;p&gt;Join us at the Race For the Future 12 to raise money for the &lt;a href="https://dentallabfoundation.org/" rel="nofollow noopener"&gt;Foundation For Dental Laborary Technology&lt;/a&gt;. September 27th in Valley View, Texas!&lt;/p&gt;

&lt;p&gt;&lt;a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener"&gt;https://dentallabfoundation.org/news-events/race-for-the-future/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;This week, Elvis sits down with Martin Schmid and Alyse Hifko from &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; to talk about the launch of the new &lt;a href="https://www.ivoclar.com/en_us/academy/learning-opportunities" rel="nofollow noopener"&gt;Ivoclar Academy&lt;/a&gt; and why education is still one of the most valuable investments a laboratory can make. Martin shares his journey from apprenticing in Germany to teaching technicians around the world, while Alyse explains how a passion for digital dentistry and troubleshooting CAD/CAM software led her to Ivoclar. Together they discuss how today's technicians can learn faster, work more efficiently, and gain confidence through hands-on training instead of trying to figure everything out on their own.&lt;/p&gt;

&lt;p&gt;The conversation dives into Ivoclar's growing catalog of Academy courses, from &lt;a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener"&gt;Ceram Art&lt;/a&gt; stain and glaze techniques to advanced &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-7" rel="nofollow noopener"&gt;ProgramMill CAM&lt;/a&gt; training that goes far beyond the initial installation. Martin explains how simple workflows and the right materials can help technicians create highly esthetic restorations, while Alyse reveals the hidden capabilities built into the CAM software that many users never realize they already have. Whether you're looking to improve your ceramics, maximize your milling workflow, or simply stay ahead as digital dentistry continues to evolve, this episode is packed with practical ideas you can bring back to the lab. Plus, learn why even technicians who don't own an Ivoclar mill are showing up to these courses—and leaving convinced they need one. Special Guests: Alyse Hifko and Martin Schmid.&lt;/p&gt;
</description>
  <itunes:keywords>Ivoclar, Ivoclar Academy, dental laboratory, dental lab, dental technician, dental technology, dental podcast, Voices From the Bench, Elvis Dahl, Martin Schmid, Alyse Hifko, Ceram Art, stain and glaze, ceramics, esthetics, white esthetics, pink esthetics, zirconia, zirconium oxide, lithium disilicate, e.max, veneers, zirconia veneers, all-on-X, full-arch restorations, implant restorations, digital dentistry, CAD/CAM, CAM software, ProgramMill, ProgramMill CAM, milling, dental milling, milling strategies, nesting, support structures, sintering, connectors, screw channels, flat tools, workflow optimization, production efficiency, dental manufacturing, troubleshooting, continuing education, hands-on training, in-person education, dental education, technician training, laboratory workflow, digital workflow, restorative dentistry, dental materials, infiltration liquids, glazing, firing, firing protocols, brushes, porcelain layering, ceramics course, laboratory efficiency, milling software, maintenance, wet milling, dry milling, hybrid milling, titanium milling, implant workflows, digital technician, laboratory innovation, workflow automation, auto nesting, design limitations, milling limitations, restoration design, 3Shape, Wieland, ProgramMill 7, ProgramMill Dry, Ivotion, dentures, digital dentures, Johnny Jackson, CAD/CAM dentistry, dental craftsmanship, technician skills, laboratory excellence, productivity, education, mentorship, dental innovation, Buffalo, Santa Fe Springs, Mississauga, Germany, apprenticeship, commercial laboratory, research and development, technical support, troubleshooting, clinical education, laboratory management, dental industry, dental lab owner, laboratory growth, restorative workflow, chairside dentistry, dental careers, dental professionals, lab life, dental community, esthetic restorations, precision, efficiency, innovation.</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>Join us at the Race For the Future 12 to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laborary Technology</a>. September 27th in Valley View, Texas!</p>

<p><a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener">https://dentallabfoundation.org/news-events/race-for-the-future/</a></p>

<p>This week, Elvis sits down with Martin Schmid and Alyse Hifko from <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> to talk about the launch of the new <a href="https://www.ivoclar.com/en_us/academy/learning-opportunities" rel="nofollow noopener">Ivoclar Academy</a> and why education is still one of the most valuable investments a laboratory can make. Martin shares his journey from apprenticing in Germany to teaching technicians around the world, while Alyse explains how a passion for digital dentistry and troubleshooting CAD/CAM software led her to Ivoclar. Together they discuss how today's technicians can learn faster, work more efficiently, and gain confidence through hands-on training instead of trying to figure everything out on their own.</p>

<p>The conversation dives into Ivoclar's growing catalog of Academy courses, from <a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">Ceram Art</a> stain and glaze techniques to advanced <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-7" rel="nofollow noopener">ProgramMill CAM</a> training that goes far beyond the initial installation. Martin explains how simple workflows and the right materials can help technicians create highly esthetic restorations, while Alyse reveals the hidden capabilities built into the CAM software that many users never realize they already have. Whether you're looking to improve your ceramics, maximize your milling workflow, or simply stay ahead as digital dentistry continues to evolve, this episode is packed with practical ideas you can bring back to the lab. Plus, learn why even technicians who don't own an Ivoclar mill are showing up to these courses—and leaving convinced they need one.</p><p>Special Guests: Alyse Hifko and Martin Schmid.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>Join us at the Race For the Future 12 to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow noopener">Foundation For Dental Laborary Technology</a>. September 27th in Valley View, Texas!</p>

<p><a href="https://dentallabfoundation.org/news-events/race-for-the-future/" rel="nofollow noopener">https://dentallabfoundation.org/news-events/race-for-the-future/</a></p>

<p>This week, Elvis sits down with Martin Schmid and Alyse Hifko from <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a> to talk about the launch of the new <a href="https://www.ivoclar.com/en_us/academy/learning-opportunities" rel="nofollow noopener">Ivoclar Academy</a> and why education is still one of the most valuable investments a laboratory can make. Martin shares his journey from apprenticing in Germany to teaching technicians around the world, while Alyse explains how a passion for digital dentistry and troubleshooting CAD/CAM software led her to Ivoclar. Together they discuss how today's technicians can learn faster, work more efficiently, and gain confidence through hands-on training instead of trying to figure everything out on their own.</p>

<p>The conversation dives into Ivoclar's growing catalog of Academy courses, from <a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow noopener">Ceram Art</a> stain and glaze techniques to advanced <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-7" rel="nofollow noopener">ProgramMill CAM</a> training that goes far beyond the initial installation. Martin explains how simple workflows and the right materials can help technicians create highly esthetic restorations, while Alyse reveals the hidden capabilities built into the CAM software that many users never realize they already have. Whether you're looking to improve your ceramics, maximize your milling workflow, or simply stay ahead as digital dentistry continues to evolve, this episode is packed with practical ideas you can bring back to the lab. Plus, learn why even technicians who don't own an Ivoclar mill are showing up to these courses—and leaving convinced they need one.</p><p>Special Guests: Alyse Hifko and Martin Schmid.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>432: Felix Chung: Imagine That an Aerospace Engineer Turned into a Dental Nerd</title>
  <link>https://www.voicesfromthebench.com/432</link>
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  <pubDate>Mon, 06 Jul 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>432</itunes:episode>
  <itunes:title>Felix Chung: Imagine That an Aerospace Engineer Turned into a Dental Nerd</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we sit down with Felix Chung from Imagine to hear the incredible story of how an aerospace engineering graduate and NASA intern unexpectedly found his passion in dental technology. From building one of the industry's leading digital dentistry companies to discussing milling, CAD/CAM, implant components, and the future of laboratory workflows, Felix shares the lessons, risks, and innovations that have shaped his journey over the past 15 years.
</itunes:subtitle>
  <itunes:duration>1:03:47</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/8/8656393c-bdff-4769-b78e-d72b9f4ed319/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hello, Voices of the Bench community. This is Casey Baldwin with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;IPS emax Zirconia&lt;/a&gt;, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I&lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener"&gt;PS emax Zirconia&lt;/a&gt; can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.&lt;/h3&gt;

&lt;p&gt;This week we finally get to sit down with someone we've been talking about ever since meeting him at exocad Insights in Spain—&lt;strong&gt;Felix Chung&lt;/strong&gt; from&lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt; Imagine USA&lt;/a&gt;. What starts as the story of a kid who dreamed of becoming an astronaut quickly turns into one of the most fascinating journeys in digital dentistry. From researching zero gravity at NASA to trimming models in his uncle's dental lab (a job he absolutely hated), Felix shares how an aerospace engineering degree unexpectedly became the perfect foundation for helping shape the digital lab industry.&lt;/p&gt;

&lt;p&gt;Felix takes us through the early days of Imagine, back when it was known as iMilling, explaining how a brand-new 3Shape scanner, a lot of late-night research, and a willingness to take risks led him to become one of the pioneers of custom implant abutments and titanium bars. He opens up about betting everything on a quarter-million-dollar milling machine that barely worked, buying his uncle out of the business, and how meeting Jordan Greenberg completely changed the trajectory of the company. It's a story full of huge risks, bigger lessons, and the determination it takes to build something from the ground up.&lt;/p&gt;

&lt;p&gt;The conversation dives deep into the evolution of digital dentistry as Felix explains how Imagine expanded from a milling center into one of the industry's leading providers of CAD/CAM solutions, &lt;a href="https://exocad.com/" rel="nofollow noopener"&gt;Exocad&lt;/a&gt;, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;HyperDENT&lt;/a&gt;, scanners, mills, and technical support. He shares why hiring great people has always been more important than selling great products, how the industry has shifted between outsourcing and in-house production over the last fifteen years, and why supporting laboratories through every technological change remains the company's biggest priority.&lt;/p&gt;

&lt;p&gt;We also spend plenty of time talking implants as Felix tells the incredible story behind the Mist implant component line, how a relationship with the United States Navy helped launch the brand, and how partnerships with companies like Keystone and SIC are helping bring better, more affordable restorative solutions to laboratories. Along the way, we discuss OEM versus compatible components, the ever-changing implant landscape, and what's next for Imagine—including new implant systems and a patent-pending angled custom abutment solution that could change how labs manufacture restorations in-house. If you enjoy hearing how innovation, perseverance, and a little bit of luck can transform an entire career, this is an episode you won't want to miss.&lt;br&gt;
 Special Guest: Felix Chung.&lt;/p&gt;
</description>
  <itunes:keywords>Felix Chung, Imagine, iMilling, digital dentistry, dental laboratory, dental lab, CAD/CAM, Exocad, HyperDENT, 3Shape, NASA, aerospace engineering, Georgia Tech, milling center, titanium bars, custom abutments, implant dentistry, implant components, Mist, OEM, compatible implants, Keystone Dental, SIC Implants, United States Navy, Walter Reed, digital workflow, CAD design, milling, zirconia, ZirconZahn, DOF scanner, IMS iCore, Datron D5, Jordan Greenberg, dental technology, outsourcing, in-house milling, dental manufacturing, technical support, laboratory workflow, scan bodies, implant restorations, titanium nitride, Ti-base, crown and bridge, digital workflow, laboratory efficiency, innovation, entrepreneurship, dental business, milling machines, dental software, engineering, prosthetics, restorative dentistry, implant bars, digital transformation, dental materials, 98mm puck, open systems, laboratory growth, dental innovation, milling strategies, dental CAD, dental CAM, additive manufacturing, 3D printing, Lab Day, exocad Insights, dental podcast, Voices From the Bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>This week we finally get to sit down with someone we've been talking about ever since meeting him at exocad Insights in Spain—<strong>Felix Chung</strong> from<a href="https://www.imagineusa.com/" rel="nofollow noopener"> Imagine USA</a>. What starts as the story of a kid who dreamed of becoming an astronaut quickly turns into one of the most fascinating journeys in digital dentistry. From researching zero gravity at NASA to trimming models in his uncle's dental lab (a job he absolutely hated), Felix shares how an aerospace engineering degree unexpectedly became the perfect foundation for helping shape the digital lab industry.</p>

<p>Felix takes us through the early days of Imagine, back when it was known as iMilling, explaining how a brand-new 3Shape scanner, a lot of late-night research, and a willingness to take risks led him to become one of the pioneers of custom implant abutments and titanium bars. He opens up about betting everything on a quarter-million-dollar milling machine that barely worked, buying his uncle out of the business, and how meeting Jordan Greenberg completely changed the trajectory of the company. It's a story full of huge risks, bigger lessons, and the determination it takes to build something from the ground up.</p>

<p>The conversation dives deep into the evolution of digital dentistry as Felix explains how Imagine expanded from a milling center into one of the industry's leading providers of CAD/CAM solutions, <a href="https://exocad.com/" rel="nofollow noopener">Exocad</a>, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">HyperDENT</a>, scanners, mills, and technical support. He shares why hiring great people has always been more important than selling great products, how the industry has shifted between outsourcing and in-house production over the last fifteen years, and why supporting laboratories through every technological change remains the company's biggest priority.</p>

<p>We also spend plenty of time talking implants as Felix tells the incredible story behind the Mist implant component line, how a relationship with the United States Navy helped launch the brand, and how partnerships with companies like Keystone and SIC are helping bring better, more affordable restorative solutions to laboratories. Along the way, we discuss OEM versus compatible components, the ever-changing implant landscape, and what's next for Imagine—including new implant systems and a patent-pending angled custom abutment solution that could change how labs manufacture restorations in-house. If you enjoy hearing how innovation, perseverance, and a little bit of luck can transform an entire career, this is an episode you won't want to miss.</p><p>Special Guest: Felix Chung.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello, Voices of the Bench community. This is Casey Baldwin with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">IPS emax Zirconia</a>, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how I<a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zirconia" rel="nofollow noopener">PS emax Zirconia</a> can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.</h3>

<p>This week we finally get to sit down with someone we've been talking about ever since meeting him at exocad Insights in Spain—<strong>Felix Chung</strong> from<a href="https://www.imagineusa.com/" rel="nofollow noopener"> Imagine USA</a>. What starts as the story of a kid who dreamed of becoming an astronaut quickly turns into one of the most fascinating journeys in digital dentistry. From researching zero gravity at NASA to trimming models in his uncle's dental lab (a job he absolutely hated), Felix shares how an aerospace engineering degree unexpectedly became the perfect foundation for helping shape the digital lab industry.</p>

<p>Felix takes us through the early days of Imagine, back when it was known as iMilling, explaining how a brand-new 3Shape scanner, a lot of late-night research, and a willingness to take risks led him to become one of the pioneers of custom implant abutments and titanium bars. He opens up about betting everything on a quarter-million-dollar milling machine that barely worked, buying his uncle out of the business, and how meeting Jordan Greenberg completely changed the trajectory of the company. It's a story full of huge risks, bigger lessons, and the determination it takes to build something from the ground up.</p>

<p>The conversation dives deep into the evolution of digital dentistry as Felix explains how Imagine expanded from a milling center into one of the industry's leading providers of CAD/CAM solutions, <a href="https://exocad.com/" rel="nofollow noopener">Exocad</a>, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">HyperDENT</a>, scanners, mills, and technical support. He shares why hiring great people has always been more important than selling great products, how the industry has shifted between outsourcing and in-house production over the last fifteen years, and why supporting laboratories through every technological change remains the company's biggest priority.</p>

<p>We also spend plenty of time talking implants as Felix tells the incredible story behind the Mist implant component line, how a relationship with the United States Navy helped launch the brand, and how partnerships with companies like Keystone and SIC are helping bring better, more affordable restorative solutions to laboratories. Along the way, we discuss OEM versus compatible components, the ever-changing implant landscape, and what's next for Imagine—including new implant systems and a patent-pending angled custom abutment solution that could change how labs manufacture restorations in-house. If you enjoy hearing how innovation, perseverance, and a little bit of luck can transform an entire career, this is an episode you won't want to miss.</p><p>Special Guest: Felix Chung.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>Episode 431: exocad Insights 2026 Part 5: Beth Collington, Josh Jakson, &amp; Robert Norton</title>
  <link>https://www.voicesfromthebench.com/431</link>
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  <pubDate>Mon, 29 Jun 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/4286b5b9-390f-480f-8815-46b10cf62d00.mp3" length="53990400" type="audio/mpeg"/>
  <itunes:episode>431</itunes:episode>
  <itunes:title>exocad Insights 2026 Part 5: Beth Collington, Josh Jakson, &amp; Robert Norton</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>While at Exocad Insights in Mallorca, Elvis and Barb catch up with Beth Collington, President of Exocad America, to discuss the continued growth of digital dentistry, the importance of education, and how Exocad is helping make digital workflows more accessible across the industry.

Then Josh Jackson and Robert Norton join the conversation to share insights from the lab and training side of Exocad. From AI Crown and Crown Finalization to creative applications beyond dentistry, they discuss the latest innovations, real-world workflows, and where digital technology is taking the profession next.</itunes:subtitle>
  <itunes:duration>56:10</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/4286b5b9-390f-480f-8815-46b10cf62d00/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hey there Voices of the Bench community, this is Trish Jones with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener"&gt;IPS Emax Zirconia&lt;/a&gt; offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;At exocad Insights in beautiful Mallorca, we finally caught up with Felix from &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt;—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.&lt;/h3&gt;

&lt;p&gt;While at Exocad Insights in Mallorca, Elvis and Barb sit down with &lt;strong&gt;Beth Collington&lt;/strong&gt;, President of&lt;a href="https://exocad.com/" rel="nofollow noopener"&gt; Exocad&lt;/a&gt; America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry.&lt;/p&gt;

&lt;p&gt;Then &lt;strong&gt;Josh Jakson&lt;/strong&gt; and &lt;strong&gt;Robert Norton&lt;/strong&gt; join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next.  Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.&lt;/p&gt;
</description>
  <itunes:keywords>exocad, exocad insights, Mallorca, digital dentistry, dental laboratory, dental lab, dental technology, dental technician, CAD design, CAD/CAM, dental CAD, dental software, dental workflows, digital workflows, dental education, laboratory education, dental innovation, dental technology trends, artificial intelligence, AI dentistry, AI crown, crown design, crown finalization, ExoHub, workflow automation, dental automation, restorative dentistry, dental restorations, crown and bridge, dental prosthetics, lab technology, dental manufacturing, production laboratory, dental design software, laboratory efficiency, dental scanning, intraoral scanning, digital impressions, dental design, dental technician training, exocad training, dental educators, laboratory support, dental solutions, workflow optimization, dental industry, laboratory management, digital transformation, dental future, emerging technology, dental professionals, clinicians, laboratory technicians, production workflows, custom restorations, dental innovation summit, industry insights, software development, dental engineering, CAD designer, dental technician life, laboratory operations, digital tools, technology adoption, workflow integration, dental community, continuing education, professional development, dental conference, Mallorca conference, exocad community, dental collaboration, laboratory excellence, crown production, digital manufacturing, 3D design, 3D modeling, dental craftsmanship, lab-to-clinic communication, technology in dentistry, future of dentistry, digital lab, dental discussion, podcast, Voices From the Bench, VFTB, Beth Collington, Josh Jackson, Robert Norton, Exocad America, dental leadership, software flexibility, freeform design, custom grills, dental jewelry, custom jewelry, creative CAD applications, automotive parts design, advanced workflows, dental software training, laboratory perspective, technician perspective, dental podcast, industry leaders, dental trends, modern dentistry, digital solutions, laboratory innovation, dental workflow management, AI in dental labs, digital restoration design, next generation dentistry, dental lab technology, CAD workflow, dental industry podcast, bench talk, laboratory conversations, dental expertise, dental business, technician education, dental software innovation, exocad users, dental design techniques, workflow improvements, dental technology education, laboratory growth, digital dental solutions, technician training, restorative workflows, dental CAD software, innovation in dentistry, dental lab future, technology and dentistry, dental laboratory podcast, digital dental revolution, exocad ecosystem, dental workflow efficiency, AI-powered design, digital dental laboratory, technician insights, dental software updates, industry networking, dental lab professionals, laboratory technology, digital dentistry podcast, dental technology conference, exocad users meeting, laboratory best practices, dental design innovation, dental CAD training, dental laboratory management, workflow technology, dental software experts, laboratory education and training, future-ready dentistry, digital dental education, AI-assisted dentistry, modern dental laboratory, dental industry leaders, dental technology experts, exocad innovations, dental CAD community, dental laboratory workflows, laboratory technology trends, digital design solutions, advanced dental technology, laboratory productivity, dental software platform, technician-led innovation, dental workflow solutions, digital prosthetics, restorative technology, dental CAD experts, dental manufacturing technology, laboratory digital transformation.</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.</h3>

<p>While at Exocad Insights in Mallorca, Elvis and Barb sit down with <strong>Beth Collington</strong>, President of<a href="https://exocad.com/" rel="nofollow noopener"> Exocad</a> America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry.</p>

<p>Then <strong>Josh Jakson</strong> and <strong>Robert Norton</strong> join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next. </p><p>Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers.</h3>

<p>While at Exocad Insights in Mallorca, Elvis and Barb sit down with <strong>Beth Collington</strong>, President of<a href="https://exocad.com/" rel="nofollow noopener"> Exocad</a> America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry.</p>

<p>Then <strong>Josh Jakson</strong> and <strong>Robert Norton</strong> join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next. </p><p>Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.</p>]]>
  </itunes:summary>
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