Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Elvis and Barb cannot believe Voices from the Bench is still going after 6 years! We owe it all to the listeners, the sponsors, and of course the guests that make this podcast what it is. 6 years ago, one educator agreed to be our very first guest, not knowing that she would be coming back every year. Renata Budny is a professor in the Restorative Dentistry program at New York City College of Technologyand updates us on the school, how students find it, where they go after, and how as an industry we can help the school help the industry. This year, Renata brings on the podcast a recent graduate that has a unique story on why he signed up, Paul Beck. Paul talks about his experience in the program, what he learned, and why he decided to take his knowledge and social skills to Sierra Dental Tools.

Did you know that not all Zirconia is the same?

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Join Elvis & Barb as Voices From the Bench goes international! On May 9th and 10th, the podcast will be recording at https://exocad.com/insights2024 on the beautiful Spanish island of Mallorca.

This is a fantastic educational event for all of you in the lab industry – and your clinical colleagues!

The international speaker line-up is top-notch.

There will be: keynote presentations from master dental technicians, digital experts, implant surgeons, lab owners, and more!

Exocad’s software experts will run hands-on sessions so you can get to know the latest releases…including DentalCAD 3.2 Elefsina…which was released recently.

Techs…. Do you have a problem with a design? Just bring your stl file and let the Application Specialists take a look at it.

Check out exocad.com/insights2024 to see the AMAZING line up of speakers and to register. Use promo code VFTB15 to save 15% off registration to what will be one of the greatest events of the year.

See you there!

Special Guests: Paul Beck and Renata Budny, CDT, TE.