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    <fireside:genDate>Sun, 24 May 2026 21:53:42 -0500</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Next Generation”</title>
    <link>https://www.voicesfromthebench.com/tags/next%20generation</link>
    <pubDate>Mon, 04 May 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</itunes:summary>
    <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
    <itunes:explicit>no</itunes:explicit>
    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Dahl &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
    </itunes:owner>
<itunes:category text="Health &amp; Fitness">
  <itunes:category text="Medicine"/>
</itunes:category>
<itunes:category text="Science">
  <itunes:category text="Life Sciences"/>
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<item>
  <title>423: Kent Kohli is Always in Pursuit of a More Excellent Way</title>
  <link>https://www.voicesfromthebench.com/423</link>
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  <pubDate>Mon, 04 May 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>423</itunes:episode>
  <itunes:title>Kent Kohli is Always in Pursuit of a More Excellent Way</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Kent Kohli shares how an unexpected path—from pre-dental student to passionate lab technician—led him to fall in love with ceramics and the artistry of dental technology. Guided by mentors and fueled by relentless self-education, he chose quality and growth over high-volume burnout, shaping a long, rewarding career. Now with Ivoclar, Kent is focused on giving back by helping bring hands-on education and foundational techniques to the next generation of technicians.</itunes:subtitle>
  <itunes:duration>1:09:23</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;Hello voices from the bench community, &lt;a href="https://sunrisedentallaboratory.com/" target="_blank" rel="nofollow noopener"&gt;John Wilson&lt;/a&gt; here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, &lt;a href="https://www.ivoclar.com/en_us" target="_blank" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s new &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" target="_blank" rel="nofollow noopener"&gt;PrograMill 7&lt;/a&gt;. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;At exocad Insights in beautiful Mallorca, we finally caught up with Felix from &lt;a href="https://www.imagineusa.com/" target="_blank" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt;—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.&lt;/h3&gt;

&lt;p&gt;This episode finally brings a long-awaited conversation to life with Kent Kohli, a name many in the industry recognize—but maybe don’t fully know the story behind. From an unexpected entry into dentistry (thanks to marrying his orthodontist’s daughter) to becoming a lifelong student of ceramics and education, Kent’s journey is anything but typical.&lt;/p&gt;

&lt;p&gt;What starts as a pre-dental path quickly shifts once Kent discovers the lab side of dentistry—and more importantly, where his passion truly lives. From pouring models and grinding metal to studying under legends like John Archibald, Kent shares how mentorship, curiosity, and relentless work ethic shaped his career. Along the way, he opens up about the early struggles—working 100-hour weeks, barely making ends meet, and choosing quality over the “race to the bottom” that burned out many of his peers.&lt;/p&gt;

&lt;p&gt;Kent dives deep into the evolution of dental technology, from the early days of PFMs and Empress to today’s digital workflows and liquid ceramics. But at the heart of it all is a consistent theme: education. Whether it’s learning from the “giants” of the industry or now helping guide the next generation through his role at Ivoclar, Kent sees it as a responsibility to pass on what was given to him.&lt;/p&gt;

&lt;p&gt;He also shares insights into his current mission—bringing hands-on education back to the forefront, blending traditional techniques with modern materials, and helping technicians elevate their craft beyond just production.&lt;/p&gt;

&lt;h3&gt;Rising costs, tighter deadlines, and greater demands are challenging labs everywhere. When efficiency matters, you need tools that deliver—every day.&lt;/h3&gt;

&lt;h3&gt;
&lt;a href="https://www.rolanddga.com/products/dental/dwx-series" target="_blank" rel="nofollow noopener"&gt;Roland DGShape&lt;/a&gt; milling solutions are reliable and easy to use. Just turn them on and let them run—no babysitting required. Fewer remakes and less wasted material mean your team can focus on getting cases out the door.&lt;/h3&gt;

&lt;h3&gt;With the Elevate Denture solution, step into digital dentures without disrupting your workflow. Validated CAM strategies and Ivoclar compatibility mean you're building on a system you already trust.&lt;/h3&gt;

&lt;h3&gt;Ready to boost efficiency? Explore DG Shape DWX Milling Solutions and the Elevate Dental Solution at RolandDental.com.&lt;/h3&gt;

&lt;p&gt;Special Guest: Kent Kohli.&lt;/p&gt;
</description>
  <itunes:keywords>dental lab, dental technician, dental technology, ceramics, dental ceramics, crown and bridge, PFMs, all-ceramics, IPS Empress, e.max, layering, micro-layering, liquid ceramics, digital dentistry, CAD/CAM, milling, lab workflow, artistry, craftsmanship, occlusion, morphology, anterior aesthetics, posterior restorations, shade matching, surface texture, incisal edge, contour, anatomy, waxing, full contour, finishing, polishing, lab education, hands-on training, mentorship, continuing education, lifelong learning, dental school, trade school, European technique, lab culture, communication, dentist-technician relationship, chairside experience, orthodontics, ortho lab, indirect bonding, impressions, models, plaster, metal frameworks, casting, burnout, Bunsen burner, electric waxer, microscopes, precision, accuracy, efficiency, productivity, high-end dentistry, boutique lab, quality over quantity, race to the bottom, pricing strategy, lab business, entrepreneurship, startup lab, in-house lab, case planning, smile design, AACD, accreditation, KOL, key opinion leader, industry leaders, innovation, materials science, Ivoclar, Noritake, Jensen, Creation porcelain, Vita, Microstar, Zubler, Empress 2, feldspathic veneers, refractory technique, platinum foil, lab ownership, partnerships, networking, Lab Day Chicago, dental conventions, symposiums, Crown Council, Hornbrook Group, clinical education, lab-to-clinic collaboration, workflow optimization, time management, work ethic, 100-hour weeks, career growth, passion, dedication, perseverance, servant leadership, giving back, teaching, coaching, next generation, social media, YouTube learning, dental community, global dentistry, lab evolution, analog to digital, efficiency vs artistry, excellence, pursuit of excellence, inspiration, industry giants, mentorship impact</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you&#39;ll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory&#39;s known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>This episode finally brings a long-awaited conversation to life with Kent Kohli, a name many in the industry recognize—but maybe don’t fully know the story behind. From an unexpected entry into dentistry (thanks to marrying his orthodontist’s daughter) to becoming a lifelong student of ceramics and education, Kent’s journey is anything but typical.</p>

<p>What starts as a pre-dental path quickly shifts once Kent discovers the lab side of dentistry—and more importantly, where his passion truly lives. From pouring models and grinding metal to studying under legends like John Archibald, Kent shares how mentorship, curiosity, and relentless work ethic shaped his career. Along the way, he opens up about the early struggles—working 100-hour weeks, barely making ends meet, and choosing quality over the “race to the bottom” that burned out many of his peers.</p>

<p>Kent dives deep into the evolution of dental technology, from the early days of PFMs and Empress to today’s digital workflows and liquid ceramics. But at the heart of it all is a consistent theme: education. Whether it’s learning from the “giants” of the industry or now helping guide the next generation through his role at Ivoclar, Kent sees it as a responsibility to pass on what was given to him.</p>

<p>He also shares insights into his current mission—bringing hands-on education back to the forefront, blending traditional techniques with modern materials, and helping technicians elevate their craft beyond just production.</p>

<h3>Rising costs, tighter deadlines, and greater demands are challenging labs everywhere. When efficiency matters, you need tools that deliver—every day.</h3>

<h3><a href="https://www.rolanddga.com/products/dental/dwx-series" rel="nofollow">Roland DGShape</a> milling solutions are reliable and easy to use. Just turn them on and let them run—no babysitting required. Fewer remakes and less wasted material mean your team can focus on getting cases out the door.</h3>

<h3>With the Elevate Denture solution, step into digital dentures without disrupting your workflow. Validated CAM strategies and Ivoclar compatibility mean you&#39;re building on a system you already trust.</h3>

<h3>Ready to boost efficiency? Explore DG Shape DWX Milling Solutions and the Elevate Dental Solution at RolandDental.com.</h3><p>Special Guest: Kent Kohli.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you&#39;ll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory&#39;s known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>This episode finally brings a long-awaited conversation to life with Kent Kohli, a name many in the industry recognize—but maybe don’t fully know the story behind. From an unexpected entry into dentistry (thanks to marrying his orthodontist’s daughter) to becoming a lifelong student of ceramics and education, Kent’s journey is anything but typical.</p>

<p>What starts as a pre-dental path quickly shifts once Kent discovers the lab side of dentistry—and more importantly, where his passion truly lives. From pouring models and grinding metal to studying under legends like John Archibald, Kent shares how mentorship, curiosity, and relentless work ethic shaped his career. Along the way, he opens up about the early struggles—working 100-hour weeks, barely making ends meet, and choosing quality over the “race to the bottom” that burned out many of his peers.</p>

<p>Kent dives deep into the evolution of dental technology, from the early days of PFMs and Empress to today’s digital workflows and liquid ceramics. But at the heart of it all is a consistent theme: education. Whether it’s learning from the “giants” of the industry or now helping guide the next generation through his role at Ivoclar, Kent sees it as a responsibility to pass on what was given to him.</p>

<p>He also shares insights into his current mission—bringing hands-on education back to the forefront, blending traditional techniques with modern materials, and helping technicians elevate their craft beyond just production.</p>

<h3>Rising costs, tighter deadlines, and greater demands are challenging labs everywhere. When efficiency matters, you need tools that deliver—every day.</h3>

<h3><a href="https://www.rolanddga.com/products/dental/dwx-series" rel="nofollow">Roland DGShape</a> milling solutions are reliable and easy to use. Just turn them on and let them run—no babysitting required. Fewer remakes and less wasted material mean your team can focus on getting cases out the door.</h3>

<h3>With the Elevate Denture solution, step into digital dentures without disrupting your workflow. Validated CAM strategies and Ivoclar compatibility mean you&#39;re building on a system you already trust.</h3>

<h3>Ready to boost efficiency? Explore DG Shape DWX Milling Solutions and the Elevate Dental Solution at RolandDental.com.</h3><p>Special Guest: Kent Kohli.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>421: Katherine Steinbock-Dyke: From Girl Scout Cookies to CEO of Whip Mix</title>
  <link>https://www.voicesfromthebench.com/421</link>
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  <pubDate>Mon, 20 Apr 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>421</itunes:episode>
  <itunes:title>Katherine Steinbock-Dyke: From Girl Scout Cookies to CEO of Whip Mix</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we chat with Katherine Steinbock-Dyke of Whip Mix about growing up in a family-run dental company and unexpectedly working her way to CEO. She shares her path from HR and corporate roles into operations, product development, and ultimately leadership—highlighting the balance between tradition and innovation in today’s evolving lab landscape. The episode mixes stories of continuous improvement, digital transitions, and industry travel, all wrapped in the perspective of someone focused on keeping a legacy company relevant for the future.</itunes:subtitle>
  <itunes:duration>1:03:48</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>&lt;h3&gt;Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!&lt;/h3&gt;

&lt;h3&gt;If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of &lt;a href="https://www.ivoclar.com/en_us" target="_blank" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I&lt;a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" target="_blank" rel="nofollow noopener"&gt;PS e.max Ceram Art&lt;/a&gt;. Create stunning depth and lifelike color in as little as one firing.&lt;/h3&gt;

&lt;h3&gt;Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;CAM has been a major topic lately, and a lot of that conversation keeps coming back to &lt;a href="https://www.follow-me-tech.com/hyperdent/" target="_blank" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt;. But instead of just talking about the software itself, it’s worth looking at real-world experience. &lt;a href="https://www.imagineusa.com/" target="_blank" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt; has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.&lt;/h3&gt;

&lt;p&gt;This week, Elvis and Barb sits down with Katherine Steinbock-Dyke of &lt;a href="https://whipmix.com/" target="_blank" rel="nofollow noopener"&gt;Whip Mix&lt;/a&gt; to talk legacy, leadership, and the evolution of a family-run powerhouse in the dental industry. As part of the Steinbock lineage, Katherine shares what it was like growing up around the business—from selling Girl Scout cookies on the shop floor to eventually stepping into the CEO role. Her journey wasn’t a straight line, starting instead in international business and corporate HR before finding her way back to Whip Mix and working her way through multiple roles across the company.&lt;/p&gt;

&lt;p&gt;The conversation dives into the realities of running a multi-generational company in a rapidly changing industry. Katherine talks about balancing tradition with innovation, from gypsum and articulators to digital workflows and resin development. She opens up about the challenges of staying relevant, the importance of continuous improvement (hello, WIN program), and what it really means to lead a team she genuinely cares about.&lt;/p&gt;

&lt;p&gt;Along the way, there’s plenty of classic bench banter—everything from assembling pizzas at Papa John’s to the chaos of early 3D printing workflows and navigating massive trade shows like IDS. The episode wraps with a look at where Whip Mix is headed, Katherine’s focus on reconnecting with labs and customers, and how the next generation is shaping the future of dental manufacturing while respecting its roots. Special Guest: Katherine Steinbock-Dyke.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory, voices from the bench, dental technician, Whip Mix, Katherine Steinbock-Dyke, dental lab, dental industry, dental technology, dental materials, gypsum, articulators, dental resins, digital dentistry, analog dentistry, CAD CAM, 3D printing, Asiga, dental manufacturing, family business, leadership, CEO, next generation, succession planning, business evolution, innovation, continuous improvement, WIN program, workflow efficiency, operations, production, product development, HR, human resources, employee benefits, corporate culture, team building, management, entrepreneurship, legacy, heritage, dental education, dental schools, lab workflow, dental technicians, bench work, podcasts, Voices From the Bench, industry insights, trade shows, IDS, Lab Day, international business, global markets, Latin America, Australia, Europe, networking, mentorship, career growth, storytelling, dental community, lab life, analog vs digital, hybrid workflow, dental equipment, mixers, furnaces, model trimmers, materials science, polymers, dental labs, small business, large labs, industry trends, future of dentistry, innovation strategy, relevance, customer relationships, dealer network, partnerships, collaboration, lab owners, technicians life, bench culture</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>CAM has been a major topic lately, and a lot of that conversation keeps coming back to <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">hyperDENT</a>. But instead of just talking about the software itself, it’s worth looking at real-world experience. <a href="https://www.imagineusa.com/" rel="nofollow">Imagine USA</a> has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.</h3>

<p>This week, Elvis and Barb sits down with Katherine Steinbock-Dyke of <a href="https://whipmix.com/" rel="nofollow">Whip Mix</a> to talk legacy, leadership, and the evolution of a family-run powerhouse in the dental industry. As part of the Steinbock lineage, Katherine shares what it was like growing up around the business—from selling Girl Scout cookies on the shop floor to eventually stepping into the CEO role. Her journey wasn’t a straight line, starting instead in international business and corporate HR before finding her way back to Whip Mix and working her way through multiple roles across the company.</p>

<p>The conversation dives into the realities of running a multi-generational company in a rapidly changing industry. Katherine talks about balancing tradition with innovation, from gypsum and articulators to digital workflows and resin development. She opens up about the challenges of staying relevant, the importance of continuous improvement (hello, WIN program), and what it really means to lead a team she genuinely cares about.</p>

<p>Along the way, there’s plenty of classic bench banter—everything from assembling pizzas at Papa John’s to the chaos of early 3D printing workflows and navigating massive trade shows like IDS. The episode wraps with a look at where Whip Mix is headed, Katherine’s focus on reconnecting with labs and customers, and how the next generation is shaping the future of dental manufacturing while respecting its roots.</p><p>Special Guest: Katherine Steinbock-Dyke.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>CAM has been a major topic lately, and a lot of that conversation keeps coming back to <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">hyperDENT</a>. But instead of just talking about the software itself, it’s worth looking at real-world experience. <a href="https://www.imagineusa.com/" rel="nofollow">Imagine USA</a> has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.</h3>

<p>This week, Elvis and Barb sits down with Katherine Steinbock-Dyke of <a href="https://whipmix.com/" rel="nofollow">Whip Mix</a> to talk legacy, leadership, and the evolution of a family-run powerhouse in the dental industry. As part of the Steinbock lineage, Katherine shares what it was like growing up around the business—from selling Girl Scout cookies on the shop floor to eventually stepping into the CEO role. Her journey wasn’t a straight line, starting instead in international business and corporate HR before finding her way back to Whip Mix and working her way through multiple roles across the company.</p>

<p>The conversation dives into the realities of running a multi-generational company in a rapidly changing industry. Katherine talks about balancing tradition with innovation, from gypsum and articulators to digital workflows and resin development. She opens up about the challenges of staying relevant, the importance of continuous improvement (hello, WIN program), and what it really means to lead a team she genuinely cares about.</p>

<p>Along the way, there’s plenty of classic bench banter—everything from assembling pizzas at Papa John’s to the chaos of early 3D printing workflows and navigating massive trade shows like IDS. The episode wraps with a look at where Whip Mix is headed, Katherine’s focus on reconnecting with labs and customers, and how the next generation is shaping the future of dental manufacturing while respecting its roots.</p><p>Special Guest: Katherine Steinbock-Dyke.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>275: Lab Day West Coast Stories Part 2 with Heather Voss and Daniel Serrago</title>
  <link>https://www.voicesfromthebench.com/275</link>
  <guid isPermaLink="false">0957dbbe-90f5-4621-98fa-7f87f429ca57</guid>
  <pubDate>Mon, 03 Jul 2023 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/0957dbbe-90f5-4621-98fa-7f87f429ca57.mp3" length="28575913" type="audio/mpeg"/>
  <itunes:episode>275</itunes:episode>
  <itunes:title>Lab Day West Coast Stories Part 2 with Heather Voss and Daniel Serrago</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Back again at LMT Lab Day West thanks to Ivoclar! This week brings us the current President of the NADL, Heather Voss and the owner of Garland Dental Services, Daniel Serrago.</itunes:subtitle>
  <itunes:duration>59:23</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/0/0957dbbe-90f5-4621-98fa-7f87f429ca57/cover.jpg?v=1"/>
  <description>&lt;p&gt;On August 27th many brave and fearless dental technicians will take to the water and road to participate in the &lt;a href="https://www.chicagotriathlon.com/" target="_blank" rel="nofollow noopener"&gt;2023 Chicago Triathlon&lt;/a&gt;. They don't do it for fame or personal gain, but to raise money for the &lt;a href="https://dentallabfoundation.org/" target="_blank" rel="nofollow noopener"&gt;Foundation For Dental Laboratory Technology&lt;/a&gt;.&lt;br&gt;
PLEASE head over to &lt;a href="https://dentallabfoundation.org/" target="_blank" rel="nofollow noopener"&gt;dentallabfoundation.org&lt;/a&gt; and click the &lt;strong&gt;DONATE TODAY&lt;/strong&gt; button. Log in and choose the &lt;strong&gt;“Race for the Future”&lt;/strong&gt; option. There you can put the name of a racer you want to sponsor. You can put:&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Barb Warner&lt;br&gt;
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)&lt;br&gt;
Voices From the Bench (50/50 split between Barb and Elvis' team)&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!&lt;br&gt;
&lt;a href="https://www.ladiesofthemill.com/" target="_blank" rel="nofollow noopener"&gt;Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Back in May, Elvis and Barb loaded up the gear and headed out to &lt;a href="https://lmtmag.com/" target="_blank" rel="nofollow noopener"&gt;LMT&lt;/a&gt; Lab Day West to record some of the amazing people that attend that show. Thanks to &lt;a href="https://www.ivoclar.com/en_us" target="_blank" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;, a table was set up in the main hall and a constant flow of conversations happened. This week we start off talking with the President of the &lt;a href="https://nadl.org/" target="_blank" rel="nofollow noopener"&gt;National Association of Dental Laboratories&lt;/a&gt;, Heather Voss. Heather is on a dental lab show tour this year to promote community engagement with the industry. Heather talks about the NADL, some of the great things they are working on, and why a lab should join. Then the man who can fix anything stops by the table, Daniel Serrago, owner of &lt;a href="https://garlanddental.com/" target="_blank" rel="nofollow noopener"&gt;Garland Dental Services&lt;/a&gt;. Daniel talks about getting into the handpiece repair business, accidentally discovering dental labs, moving his skills to more modern equipment, and some interesting facts he's learned along the way. &lt;/p&gt;

&lt;h3&gt;Did you know that not all Zirconia is the same?&lt;/h3&gt;

&lt;h3&gt;
&lt;a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" target="_blank" rel="nofollow noopener"&gt;ZirCAD Prime&lt;/a&gt; Zirconia from &lt;a href="https://www.ivoclar.com/en_us" target="_blank" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.&lt;/h3&gt;

&lt;h3&gt;ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success!&lt;/h3&gt;

&lt;p&gt;Special Guests: Daniel Serrago and Heather Voss MBA, CDT.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory, lab day West, Ivoclar, small lab, NBC, Vision 21, digital specialty, Surveys, social media, public awareness, recruiting, next generation, FDLT, repair, fix, french horn, mills, furnaces, pfm, zirconia, handpieces, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>On August 27th many brave and fearless dental technicians will take to the water and road to participate in the <a href="https://www.chicagotriathlon.com/" rel="nofollow">2023 Chicago Triathlon</a>. They don&#39;t do it for fame or personal gain, but to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow">Foundation For Dental Laboratory Technology</a>.<br>
PLEASE head over to <a href="https://dentallabfoundation.org/" rel="nofollow">dentallabfoundation.org</a> and click the <strong>DONATE TODAY</strong> button. Log in and choose the <strong>“Race for the Future”</strong> option. There you can put the name of a racer you want to sponsor. You can put:</p>

<p><strong>Barb Warner<br>
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)<br>
Voices From the Bench (50/50 split between Barb and Elvis&#39; team)</strong></p>

<p>Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!<br>
<a href="https://www.ladiesofthemill.com/" rel="nofollow">Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22</a></p>

<p>Back in May, Elvis and Barb loaded up the gear and headed out to <a href="https://lmtmag.com/" rel="nofollow">LMT</a> Lab Day West to record some of the amazing people that attend that show. Thanks to <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, a table was set up in the main hall and a constant flow of conversations happened. This week we start off talking with the President of the <a href="https://nadl.org/" rel="nofollow">National Association of Dental Laboratories</a>, Heather Voss. Heather is on a dental lab show tour this year to promote community engagement with the industry. Heather talks about the NADL, some of the great things they are working on, and why a lab should join. Then the man who can fix anything stops by the table, Daniel Serrago, owner of <a href="https://garlanddental.com/" rel="nofollow">Garland Dental Services</a>. Daniel talks about getting into the handpiece repair business, accidentally discovering dental labs, moving his skills to more modern equipment, and some interesting facts he&#39;s learned along the way. </p>

<h3>Did you know that not all Zirconia is the same?</h3>

<h3><a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a> Zirconia from <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.</h3>

<h3>ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success!</h3><p>Special Guests: Daniel Serrago and Heather Voss MBA, CDT.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>On August 27th many brave and fearless dental technicians will take to the water and road to participate in the <a href="https://www.chicagotriathlon.com/" rel="nofollow">2023 Chicago Triathlon</a>. They don&#39;t do it for fame or personal gain, but to raise money for the <a href="https://dentallabfoundation.org/" rel="nofollow">Foundation For Dental Laboratory Technology</a>.<br>
PLEASE head over to <a href="https://dentallabfoundation.org/" rel="nofollow">dentallabfoundation.org</a> and click the <strong>DONATE TODAY</strong> button. Log in and choose the <strong>“Race for the Future”</strong> option. There you can put the name of a racer you want to sponsor. You can put:</p>

<p><strong>Barb Warner<br>
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)<br>
Voices From the Bench (50/50 split between Barb and Elvis&#39; team)</strong></p>

<p>Come see Elvis and Barb on stage together for the first time as we record an episode in front of a live audience!<br>
<a href="https://www.ladiesofthemill.com/" rel="nofollow">Register for the Ladies of the Mill Summit in Chattanooga, TN on July 21-22</a></p>

<p>Back in May, Elvis and Barb loaded up the gear and headed out to <a href="https://lmtmag.com/" rel="nofollow">LMT</a> Lab Day West to record some of the amazing people that attend that show. Thanks to <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, a table was set up in the main hall and a constant flow of conversations happened. This week we start off talking with the President of the <a href="https://nadl.org/" rel="nofollow">National Association of Dental Laboratories</a>, Heather Voss. Heather is on a dental lab show tour this year to promote community engagement with the industry. Heather talks about the NADL, some of the great things they are working on, and why a lab should join. Then the man who can fix anything stops by the table, Daniel Serrago, owner of <a href="https://garlanddental.com/" rel="nofollow">Garland Dental Services</a>. Daniel talks about getting into the handpiece repair business, accidentally discovering dental labs, moving his skills to more modern equipment, and some interesting facts he&#39;s learned along the way. </p>

<h3>Did you know that not all Zirconia is the same?</h3>

<h3><a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a> Zirconia from <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.</h3>

<h3>ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success!</h3><p>Special Guests: Daniel Serrago and Heather Voss MBA, CDT.</p>]]>
  </itunes:summary>
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