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    <fireside:hostname>web01.fireside.fm</fireside:hostname>
    <fireside:genDate>Wed, 29 Apr 2026 15:25:24 -0500</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Outsourcing”</title>
    <link>https://www.voicesfromthebench.com/tags/outsourcing</link>
    <pubDate>Mon, 13 Apr 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</itunes:summary>
    <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
    <itunes:explicit>no</itunes:explicit>
    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Dahl &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
    </itunes:owner>
<itunes:category text="Health &amp; Fitness">
  <itunes:category text="Medicine"/>
</itunes:category>
<itunes:category text="Science">
  <itunes:category text="Life Sciences"/>
</itunes:category>
<item>
  <title>420: Seth Potter: Insight Into exocad Without Borders</title>
  <link>https://www.voicesfromthebench.com/420</link>
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  <pubDate>Mon, 13 Apr 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>420</itunes:episode>
  <itunes:title>Seth Potter: Insight Into exocad Without Borders</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week, we talk with Seth Potter, a dental technician living a truly unconventional life—splitting his time between Canada and Paraguay while running a remote design business. From growing up on a sailboat and assisting on missionary dental trips to teaching himself digital workflows, Seth shares how he built a career with exocad rooted in freedom and efficiency. He also dives into the realities of scaling, burnout, and why creating systems—not just working harder—is the key to long-term success.</itunes:subtitle>
  <itunes:duration>1:12:50</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
Alright, Voices From the Bench listeners—We’re coming to you live from Dallas at DLAT, and we had to grab a quick pop-in from the floor.
That’s right—because when you’re walking a show this big, you never know who you’re going to run into… and sure enough, we caught up with Jordan Greenberg—yeah, the HyperDent (https://www.follow-me-tech.com/hyperdent/) guy.
No booth this time, just cruising the floor, connecting with partners, supporting dealers, and checking in with labs looking to level up their workflows.
And get this—he’s not just talking theory. We’re talking fully automated solutions for preform abutments… no human nesting. That’s right—automation that knows your blank size, optimizes your workflow, and keeps production moving without missing a beat.
It’s the kind of innovation that’s pushing labs forward—faster, smarter, and more efficient.
So if you’re at DLAT, keep your eyes open… because the future of CAM might just be walking right past you.
This week, we catch up with the always entertaining and wildly unconventional Seth Potter—live from Paraguay. From sailing the world with his family to building a thriving remote design business, Seth shares a story that’s anything but typical. What starts as a conversation about exocad Insights (https://exocad.com/insights-2026) quickly turns into a deep dive into faith, freedom, digital dentistry, and what it really takes to create a life on your own terms.
Seth walks us through his unique upbringing—growing up with a missionary dentist father, assisting on dental trips in the Dominican Republic, and spending his teenage years living on a sailboat. That early exposure to dentistry (and adventure) eventually led him into dental technology, where he combined analog fundamentals with a self-taught digital workflow to become a leader in remote design.
We also get into the evolution of his career—from working in a small lab and helping implement digital systems, to launching one of the first remote CAD design businesses in Canada. Seth shares how he hustled for his first clients (hint: it involves Indeed and a clever pitch), scaled through efficiency, and ultimately hit a breaking point that forced him to rethink balance, burnout, and what success actually looks like.
Now splitting his time between Canada and Paraguay, Seth has built a lifestyle that many dream about—while still pushing the limits of productivity, workflow systems, and digital education with exocad (https://exocad.com/).
If you’ve ever thought about going remote, improving your efficiency, or just wondered what’s possible in this industry… this one’s for you.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guest: Seth Potter.
</description>
  <itunes:keywords>dental, technician, laboratory, voices from the bench, dental technician, CAD CAM, Exocad, digital dentistry, analog workflow, remote design, outsourcing, dental lab, crown and bridge, full arch, implants, dental technology, workflow efficiency, productivity, systems, automation, entrepreneurship, startup, freelancing, remote work, location freedom, Paraguay, Canada, travel, sailing, sailboat life, missionary dentistry, Dominican Republic, dental mission trips, family influence, dentist father, faith, entrepreneurship journey, burnout, work life balance, scaling, clients, outsourcing design, CAD designer, digital workflow, dental software, milling, 3D printing, scanning, lab equipment, Dropbox, WeTransfer, Indeed strategy, hustle, self taught, innovation, efficiency optimization, Exocad Insights, dental education, lab growth</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>Alright, Voices From the Bench listeners—We’re coming to you live from Dallas at DLAT, and we had to grab a quick pop-in from the floor.</h3>

<h3>That’s right—because when you’re walking a show this big, you never know who you’re going to run into… and sure enough, we caught up with Jordan Greenberg—yeah, the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">HyperDent</a> guy.</h3>

<h3>No booth this time, just cruising the floor, connecting with partners, supporting dealers, and checking in with labs looking to level up their workflows.</h3>

<h3>And get this—he’s not just talking theory. We’re talking fully automated solutions for preform abutments… no human nesting. That’s right—automation that knows your blank size, optimizes your workflow, and keeps production moving without missing a beat.</h3>

<h3>It’s the kind of innovation that’s pushing labs forward—faster, smarter, and more efficient.</h3>

<h3>So if you’re at DLAT, keep your eyes open… because the future of CAM might just be walking right past you.</h3>

<p>This week, we catch up with the always entertaining and wildly unconventional Seth Potter—live from Paraguay. From sailing the world with his family to building a thriving remote design business, Seth shares a story that’s anything but typical. What starts as a conversation about <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights</a> quickly turns into a deep dive into faith, freedom, digital dentistry, and what it really takes to create a life on your own terms.</p>

<p>Seth walks us through his unique upbringing—growing up with a missionary dentist father, assisting on dental trips in the Dominican Republic, and spending his teenage years living on a sailboat. That early exposure to dentistry (and adventure) eventually led him into dental technology, where he combined analog fundamentals with a self-taught digital workflow to become a leader in remote design.</p>

<p>We also get into the evolution of his career—from working in a small lab and helping implement digital systems, to launching one of the first remote CAD design businesses in Canada. Seth shares how he hustled for his first clients (hint: it involves Indeed and a clever pitch), scaled through efficiency, and ultimately hit a breaking point that forced him to rethink balance, burnout, and what success actually looks like.</p>

<p>Now splitting his time between Canada and Paraguay, Seth has built a lifestyle that many dream about—while still pushing the limits of productivity, workflow systems, and digital education with <a href="https://exocad.com/" rel="nofollow">exocad</a>.</p>

<p>If you’ve ever thought about going remote, improving your efficiency, or just wondered what’s possible in this industry… this one’s for you.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Seth Potter.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>Alright, Voices From the Bench listeners—We’re coming to you live from Dallas at DLAT, and we had to grab a quick pop-in from the floor.</h3>

<h3>That’s right—because when you’re walking a show this big, you never know who you’re going to run into… and sure enough, we caught up with Jordan Greenberg—yeah, the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">HyperDent</a> guy.</h3>

<h3>No booth this time, just cruising the floor, connecting with partners, supporting dealers, and checking in with labs looking to level up their workflows.</h3>

<h3>And get this—he’s not just talking theory. We’re talking fully automated solutions for preform abutments… no human nesting. That’s right—automation that knows your blank size, optimizes your workflow, and keeps production moving without missing a beat.</h3>

<h3>It’s the kind of innovation that’s pushing labs forward—faster, smarter, and more efficient.</h3>

<h3>So if you’re at DLAT, keep your eyes open… because the future of CAM might just be walking right past you.</h3>

<p>This week, we catch up with the always entertaining and wildly unconventional Seth Potter—live from Paraguay. From sailing the world with his family to building a thriving remote design business, Seth shares a story that’s anything but typical. What starts as a conversation about <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights</a> quickly turns into a deep dive into faith, freedom, digital dentistry, and what it really takes to create a life on your own terms.</p>

<p>Seth walks us through his unique upbringing—growing up with a missionary dentist father, assisting on dental trips in the Dominican Republic, and spending his teenage years living on a sailboat. That early exposure to dentistry (and adventure) eventually led him into dental technology, where he combined analog fundamentals with a self-taught digital workflow to become a leader in remote design.</p>

<p>We also get into the evolution of his career—from working in a small lab and helping implement digital systems, to launching one of the first remote CAD design businesses in Canada. Seth shares how he hustled for his first clients (hint: it involves Indeed and a clever pitch), scaled through efficiency, and ultimately hit a breaking point that forced him to rethink balance, burnout, and what success actually looks like.</p>

<p>Now splitting his time between Canada and Paraguay, Seth has built a lifestyle that many dream about—while still pushing the limits of productivity, workflow systems, and digital education with <a href="https://exocad.com/" rel="nofollow">exocad</a>.</p>

<p>If you’ve ever thought about going remote, improving your efficiency, or just wondered what’s possible in this industry… this one’s for you.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Seth Potter.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>419: Katherine Wilcox Wants You To Work EviSmarter and Not Harder</title>
  <link>https://www.voicesfromthebench.com/419</link>
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  <pubDate>Mon, 06 Apr 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/31c3fa7c-62c8-49ec-9895-cf170eeabf1a.mp3" length="64453112" type="audio/mpeg"/>
  <itunes:episode>419</itunes:episode>
  <itunes:title>Katherine Wilcox Wants You To Work EviSmarter and Not Harder</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Elvis and Barb sit down with Katherine Wilcox to talk about her journey from avoiding small talk as a dental assistant to thriving as a lab tech and eventually moving into the world of digital workflows and software. She shares how outsourcing design services exploded during COVID and became a lifeline for labs trying to manage workload and staffing challenges. The conversation highlights how EviSmart is helping labs automate workflows, reduce manual tasks, and bring order to the chaos of digital dentistry.</itunes:subtitle>
  <itunes:duration>1:07:04</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/3/31c3fa7c-62c8-49ec-9895-cf170eeabf1a/cover.jpg?v=1"/>
  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
When it comes to digital dentures, design is easy—manufacturing is where things get messy.
That’s why the Elevate Denture Solution brings it all together. Built by Roland DGSHAPE (https://www.rolanddga.com/applications/dental-cad-cam), Ivoclar (https://www.ivoclar.com/en_us), and FOLLOW-ME! Technology Group (https://www.follow-me-tech.com/), it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.
Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.
This week, Elvis and Barb finally track down the always-on-the-move Katie (now Katherine!) Wilcox to hear her journey from dental assisting to lab tech to helping shape one of the industry’s fastest-growing digital solutions companies. What starts as a conversation about avoiding small talk and loving lab life quickly turns into a deep dive into outsourcing, automation, and how labs are surviving (and thriving) in a post-COVID world.
Katherine shares how her early curiosity in the back of a dental office led her into dental technology, why she fell in love with the bench, and what pulled her out of it into sales and software. From cold-calling labs during COVID to helping scale a global design center, she offers a behind-the-scenes look at how outsourcing evolved from “no way” to “no-brainer” for labs trying to manage workload and staffing challenges.
The conversation shifts into the evolution from Evident to EviSmart (https://evismart.com/), where the focus is now on automation, workflow optimization, and reducing the chaos of digital file management. Katherine breaks down how connecting systems, eliminating repetitive tasks, and adding AI-driven QC is helping labs do more with less—without sacrificing quality.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guest: Katherine Wilcox.
</description>
  <itunes:keywords>dental, technician, laboratory,voices from the bench, dental lab, dental technician, EviSmart, Evident, digital dentistry, CAD design, outsourcing, design center, workflow automation, lab software, COVID impact, staffing shortages, efficiency, productivity, lab management, case entry, AI, quality control, digital workflow, file management, scanning, iTero, 3Shape, Trios, data integration, process optimization, customer service, lab growth, outsourcing design, Philippines, Manila, dental technology, innovation, industry trends</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>This week, Elvis and Barb finally track down the always-on-the-move Katie (now Katherine!) Wilcox to hear her journey from dental assisting to lab tech to helping shape one of the industry’s fastest-growing digital solutions companies. What starts as a conversation about avoiding small talk and loving lab life quickly turns into a deep dive into outsourcing, automation, and how labs are surviving (and thriving) in a post-COVID world.</p>

<p>Katherine shares how her early curiosity in the back of a dental office led her into dental technology, why she fell in love with the bench, and what pulled her out of it into sales and software. From cold-calling labs during COVID to helping scale a global design center, she offers a behind-the-scenes look at how outsourcing evolved from “no way” to “no-brainer” for labs trying to manage workload and staffing challenges.</p>

<p>The conversation shifts into the evolution from Evident to <a href="https://evismart.com/" rel="nofollow">EviSmart</a>, where the focus is now on automation, workflow optimization, and reducing the chaos of digital file management. Katherine breaks down how connecting systems, eliminating repetitive tasks, and adding AI-driven QC is helping labs do more with less—without sacrificing quality.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Katherine Wilcox.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>This week, Elvis and Barb finally track down the always-on-the-move Katie (now Katherine!) Wilcox to hear her journey from dental assisting to lab tech to helping shape one of the industry’s fastest-growing digital solutions companies. What starts as a conversation about avoiding small talk and loving lab life quickly turns into a deep dive into outsourcing, automation, and how labs are surviving (and thriving) in a post-COVID world.</p>

<p>Katherine shares how her early curiosity in the back of a dental office led her into dental technology, why she fell in love with the bench, and what pulled her out of it into sales and software. From cold-calling labs during COVID to helping scale a global design center, she offers a behind-the-scenes look at how outsourcing evolved from “no way” to “no-brainer” for labs trying to manage workload and staffing challenges.</p>

<p>The conversation shifts into the evolution from Evident to <a href="https://evismart.com/" rel="nofollow">EviSmart</a>, where the focus is now on automation, workflow optimization, and reducing the chaos of digital file management. Katherine breaks down how connecting systems, eliminating repetitive tasks, and adding AI-driven QC is helping labs do more with less—without sacrificing quality.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Katherine Wilcox.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>418: Lab Day Chicago 2026 Part 4 with Josh Williams, Savannah Elkins, Darin McCue, Vicki Thomas, and Carrie Ling</title>
  <link>https://www.voicesfromthebench.com/418</link>
  <guid isPermaLink="false">3d4ef142-c3e2-4196-aa50-caf4da94c533</guid>
  <pubDate>Mon, 30 Mar 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/3d4ef142-c3e2-4196-aa50-caf4da94c533.mp3" length="73794081" type="audio/mpeg"/>
  <itunes:episode>418</itunes:episode>
  <itunes:title>Lab Day Chicago 2026 Part 4 with Josh Williams, Savannah Elkins, Darin McCue, Vicki Thomas, and Carrie Ling</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Live from LMT Lab Day Chicago, Elvis and Barb capture three conversations that highlight the future of the lab industry. From Savannah and Josh’s fast-moving digital removable workflows at GPS Digital RPD, to Darin McCue’s blunt reminder that labs need strong leadership—not just great technicians and how Saleslift Consulting can help—and finally Vicki and Carrie’s push to empower smaller labs through smarter partnerships and buying power with Savvy Lab Solutions, every discussion points to the same truth: adapting isn’t optional.</itunes:subtitle>
  <itunes:duration>1:16:48</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/3/3d4ef142-c3e2-4196-aa50-caf4da94c533/cover.jpg?v=1"/>
  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
When it comes to digital dentures, design is easy—manufacturing is where things get messy.
That’s why the Elevate Denture Solution brings it all together. Built by Roland DGSHAPE (https://www.rolanddga.com/applications/dental-cad-cam), Ivoclar (https://www.ivoclar.com/en_us), and FOLLOW-ME! Technology Group (https://www.follow-me-tech.com/), it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.
Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.
Live from LMT Lab Day Chicago, Elvis and Barb bring the mics to the Ivoclar (https://www.ivoclar.com/en_us) stage for three very different conversations that all point to one big theme—this industry is evolving fast, and you better evolve with it.
First up, Savannah Elkins and Josh Williams from GPS Digital RPD (https://gpsdigitalrpd.com/) jump into the digital removable world, where analog roots meet full-on additive workflows. Savannah shares how she went from pouring models to cranking out 100+ RPD frameworks a day, learning design in record time through hands-on training and a little “YouTube University.” The conversation dives into printed frameworks, flexible materials, and the push toward becoming a full lab-to-lab removable resource. It’s fast, it’s scalable, and yes… they absolutely test durability by throwing, stepping on, and possibly feeding things to alligators.
Next, Darin McCue from SalesLift Consulting (https://salesliftconsulting.com/) flips the script and talks about what’s really holding labs back—and it’s not production. With a mix of passion and hard truth, Darin explains that most lab owners aren’t failing because they can’t make teeth—they’re failing because they don’t run a business. From leadership and communication to sales and team culture, he challenges owners to step off the bench and into a leadership role before burnout or failure forces the issue. His message is clear: if you don’t work on your business, it will eventually work against you.
Finally, Vicki Thomas and Carrie Ling bring a completely different energy, focused on community, collaboration, and leveling the playing field for smaller labs. Vicki shares the story behind launching Savvy Lab Solutions (https://savvylabsolutions.com/), a buying group built to give small and mid-sized labs access to the same pricing and vendor relationships as the big players. Carrie backs it up with real-world experience, explaining how vendors now proactively reach out with discounts and new products—saving time, money, and opening doors she didn’t even know existed. The conversation highlights the power of partnerships, word-of-mouth growth, and the realization that 78% of the industry is made up of labs that have historically been overlooked.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guests: Carrie Ling, Darin McCue, Josh Williams, Savannah Elkins, and Vicki Thomas.
</description>
  <itunes:keywords>dental, technician, laboratory,voices from the bench, digital, removable, RPD, 3D printing, additive, workflows, design, CAD, CAM, outsourcing, lab-to-lab, production, scalability, materials, flexibles, durability, innovation, leadership, management, culture, communication, sales, growth, strategy, consulting, efficiency, business, ownership, burnout, hiring, training, mentorship, community, collaboration, partnerships, buying group, Savvy, vendors, pricing, access, small labs, competition, industry, technology, evolution, Lab Day, Chicago</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>Live from LMT Lab Day Chicago, Elvis and Barb bring the mics to the <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> stage for three very different conversations that all point to one big theme—this industry is evolving fast, and you better evolve with it.</p>

<p>First up, Savannah Elkins and Josh Williams from <a href="https://gpsdigitalrpd.com/" rel="nofollow">GPS Digital RPD</a> jump into the digital removable world, where analog roots meet full-on additive workflows. Savannah shares how she went from pouring models to cranking out 100+ RPD frameworks a day, learning design in record time through hands-on training and a little “YouTube University.” The conversation dives into printed frameworks, flexible materials, and the push toward becoming a full lab-to-lab removable resource. It’s fast, it’s scalable, and yes… they absolutely test durability by throwing, stepping on, and possibly feeding things to alligators.</p>

<p>Next, Darin McCue from <a href="https://salesliftconsulting.com/" rel="nofollow">SalesLift Consulting</a> flips the script and talks about what’s really holding labs back—and it’s not production. With a mix of passion and hard truth, Darin explains that most lab owners aren’t failing because they can’t make teeth—they’re failing because they don’t run a business. From leadership and communication to sales and team culture, he challenges owners to step off the bench and into a leadership role before burnout or failure forces the issue. His message is clear: if you don’t work on your business, it will eventually work against you.</p>

<p>Finally, Vicki Thomas and Carrie Ling bring a completely different energy, focused on community, collaboration, and leveling the playing field for smaller labs. Vicki shares the story behind launching <a href="https://savvylabsolutions.com/" rel="nofollow">Savvy Lab Solutions</a>, a buying group built to give small and mid-sized labs access to the same pricing and vendor relationships as the big players. Carrie backs it up with real-world experience, explaining how vendors now proactively reach out with discounts and new products—saving time, money, and opening doors she didn’t even know existed. The conversation highlights the power of partnerships, word-of-mouth growth, and the realization that 78% of the industry is made up of labs that have historically been overlooked.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Carrie Ling, Darin McCue, Josh Williams, Savannah Elkins, and Vicki Thomas.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>Live from LMT Lab Day Chicago, Elvis and Barb bring the mics to the <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> stage for three very different conversations that all point to one big theme—this industry is evolving fast, and you better evolve with it.</p>

<p>First up, Savannah Elkins and Josh Williams from <a href="https://gpsdigitalrpd.com/" rel="nofollow">GPS Digital RPD</a> jump into the digital removable world, where analog roots meet full-on additive workflows. Savannah shares how she went from pouring models to cranking out 100+ RPD frameworks a day, learning design in record time through hands-on training and a little “YouTube University.” The conversation dives into printed frameworks, flexible materials, and the push toward becoming a full lab-to-lab removable resource. It’s fast, it’s scalable, and yes… they absolutely test durability by throwing, stepping on, and possibly feeding things to alligators.</p>

<p>Next, Darin McCue from <a href="https://salesliftconsulting.com/" rel="nofollow">SalesLift Consulting</a> flips the script and talks about what’s really holding labs back—and it’s not production. With a mix of passion and hard truth, Darin explains that most lab owners aren’t failing because they can’t make teeth—they’re failing because they don’t run a business. From leadership and communication to sales and team culture, he challenges owners to step off the bench and into a leadership role before burnout or failure forces the issue. His message is clear: if you don’t work on your business, it will eventually work against you.</p>

<p>Finally, Vicki Thomas and Carrie Ling bring a completely different energy, focused on community, collaboration, and leveling the playing field for smaller labs. Vicki shares the story behind launching <a href="https://savvylabsolutions.com/" rel="nofollow">Savvy Lab Solutions</a>, a buying group built to give small and mid-sized labs access to the same pricing and vendor relationships as the big players. Carrie backs it up with real-world experience, explaining how vendors now proactively reach out with discounts and new products—saving time, money, and opening doors she didn’t even know existed. The conversation highlights the power of partnerships, word-of-mouth growth, and the realization that 78% of the industry is made up of labs that have historically been overlooked.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Carrie Ling, Darin McCue, Josh Williams, Savannah Elkins, and Vicki Thomas.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</title>
  <link>https://www.voicesfromthebench.com/417</link>
  <guid isPermaLink="false">4dc2dc2e-1920-42ad-96ce-6cc969420e3f</guid>
  <pubDate>Mon, 23 Mar 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/4dc2dc2e-1920-42ad-96ce-6cc969420e3f.mp3" length="69894940" type="audio/mpeg"/>
  <itunes:episode>417</itunes:episode>
  <itunes:title>Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.</itunes:subtitle>
  <itunes:duration>1:12:44</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/4dc2dc2e-1920-42ad-96ce-6cc969420e3f/cover.jpg?v=1"/>
  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
When it comes to digital dentures, design is easy—manufacturing is where things get messy.
That’s why the Elevate Denture Solution brings it all together. Built by Roland DGSHAPE (https://www.rolanddga.com/applications/dental-cad-cam), Ivoclar (https://www.ivoclar.com/en_us), and FOLLOW-ME! Technology Group (https://www.follow-me-tech.com/), it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.
Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.
"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.
We kick things off with Frederic Rapp, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with icortica (https://www.icortica.com/). From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.
Then things shift to a great partnership with Casey Baldwin and Darin Lockaby, where we get into a seriously cool collaboration between Ivoclar (https://www.ivoclar.com/en_us) and DESS (https://www.dess-usa.com/). Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.
From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.
</description>
  <itunes:keywords>dental, technician, laboratory,voices from the bench, LabDay, Ivoclar, ballroom, live podcast, Frédéric Rapp, Elvis, Barb, Casey Baldwin, Darren Lockerby, DES, iCortica, Rob Nazel, Bob Cohen, Open Implants, Crown Ceram, dental lab, dental technician, engineering, mechanical engineering, rapid prototyping, digital dentistry, innovation, private equity, consolidation, lab growth, team building, leadership, data, database, analytics, dashboards, AI, automation, workflow, LMS, lab management system, Magic Touch, ABS, GreatLab, integration, API, software, technology, insights, customer retention, customer behavior, onboarding, case tracking, reporting, real-time data, alerts, notifications, sales strategy, business development, relationships, efficiency, productivity, chairside, reps, field work, customer service, follow-up, communication, notes, voice input, AI assistant, tasks, scheduling, opportunity tracking, cross-selling, upselling, revenue growth, cost of acquisition, profitability, margins, scalability, digital workflow, implants, implant workflow, abutments, milling, PM7, Programill 7, Ivotion, zirconia, emax, wet milling, dry milling, calibration, CAM software, Hyperdent, Exocad, 3Shape, Dental Wings, intraoral scanner, IOS, FDA compliance, 510k, validation, plug and play, PnP, manufacturing, quality control, OEM, tie bases, blanks, custom abutments, stock abutments, workflow control, turnaround time, in-house production, outsourcing, price pressure, industry trends, collaboration, partnership, innovation, materials, CeramArt, characterization, aesthetics, removable, fixed, digital dentures, lab efficiency, automation tools, future tech, AI in dentistry, global industry, Europe labs, US labs, Canada, Australia, scaling, entrepreneurship, craftsmanship, education, training, lab life, dental community, networking, Lab Day energy</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>&quot;Live&quot; from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>&quot;Live&quot; from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab</title>
  <link>https://www.voicesfromthebench.com/413</link>
  <guid isPermaLink="false">eca73a1b-39fa-4838-9aa5-c388b203ce6c</guid>
  <pubDate>Mon, 23 Feb 2026 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/eca73a1b-39fa-4838-9aa5-c388b203ce6c.mp3" length="69103872" type="audio/mpeg"/>
  <itunes:episode>413</itunes:episode>
  <itunes:title>Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.</itunes:subtitle>
  <itunes:duration>1:11:54</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/e/eca73a1b-39fa-4838-9aa5-c388b203ce6c/cover.jpg?v=1"/>
  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
Elvis actually made it down to the exhibition halls this year — and hyperDENT (https://www.follow-me-tech.com/hyperdent/) from FOLLOW-ME! Technology (https://www.followmetechnology.com/) was everywhere.
Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults…
Responsible adults chasing a bright orange folding electric hyperDENT scooter.
That’s what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next.
Serious about precision. Not too serious about themselves.
Big shoutout for bringing the brains — and the electric horsepower.
Come see and talk to Elvis and Barb at all these amazing shows in 2026*
* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/
* exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026
This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay’s story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he’d never get into teeth… only to build a powerhouse anyway.
After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn’t optional, and it definitely isn’t accidental.
Now leading multiple lab locations under the brilliantly simple name thedentallab.net (https://thedentallab.net/), Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you’ve ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time.
At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.
Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.
If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guest: Jay Collins.
</description>
  <itunes:keywords>dental, technician, laboratory, sales, cold calling, outsourcing, China, dental lab, family business, steamfitters, Philadelphia, Irish Catholic, prosthodontics, removable, crown and bridge, implants, mergers, acquisitions, private equity, deal fatigue, legacy, entrepreneurship, recession, 2008 crash, construction, door-to-door, gatekeeper, front desk, Sandler system, psychology, accountability, retention, turnaround time, consistency, quality, pricing, margins, abundance mindset, firing clients, customer service, growth, multi-location, branding, thedentalab.net, leadership, aggressive calm, solution selling, relationship building, office dynamics, decision maker, commission, 1099, prospecting, persistence, mindset, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>Elvis actually made it down to the exhibition halls this year — and <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">hyperDENT</a> from <a href="https://www.followmetechnology.com/" rel="nofollow">FOLLOW-ME! Technology</a> was everywhere.</h3>

<h3>Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults…</h3>

<h3>Responsible adults chasing a bright orange folding electric hyperDENT scooter.</h3>

<h3>That’s what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next.</h3>

<h3>Serious about precision. Not too serious about themselves.</h3>

<h3>Big shoutout for bringing the brains — and the electric horsepower.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows in 2026</em>*</p>

<ul>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay’s story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he’d never get into teeth… only to build a powerhouse anyway.</p>

<p>After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn’t optional, and it definitely isn’t accidental.</p>

<p>Now leading multiple lab locations under the brilliantly simple name <a href="https://thedentallab.net/" rel="nofollow">thedentallab.net</a>, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you’ve ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time.</p>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Jay Collins.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>Elvis actually made it down to the exhibition halls this year — and <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">hyperDENT</a> from <a href="https://www.followmetechnology.com/" rel="nofollow">FOLLOW-ME! Technology</a> was everywhere.</h3>

<h3>Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults…</h3>

<h3>Responsible adults chasing a bright orange folding electric hyperDENT scooter.</h3>

<h3>That’s what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next.</h3>

<h3>Serious about precision. Not too serious about themselves.</h3>

<h3>Big shoutout for bringing the brains — and the electric horsepower.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows in 2026</em>*</p>

<ul>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay’s story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he’d never get into teeth… only to build a powerhouse anyway.</p>

<p>After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn’t optional, and it definitely isn’t accidental.</p>

<p>Now leading multiple lab locations under the brilliantly simple name <a href="https://thedentallab.net/" rel="nofollow">thedentallab.net</a>, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you’ve ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time.</p>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Jay Collins.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>412: Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show</title>
  <link>https://www.voicesfromthebench.com/412</link>
  <guid isPermaLink="false">65f51f0d-3e00-4548-ab5b-73a21fd8ef5a</guid>
  <pubDate>Mon, 16 Feb 2026 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/65f51f0d-3e00-4548-ab5b-73a21fd8ef5a.mp3" length="67146240" type="audio/mpeg"/>
  <itunes:episode>412</itunes:episode>
  <itunes:title>Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Matthew Douglas shares his journey from a career-ending baseball injury to becoming a powerhouse denture technician, lab owner, and industry leader. From high-volume production at Affordable Dentures to pioneering All-on-4 workflows and revitalizing the Dental Laboratory Association of Texas, Matt’s story is all about speed, systems, and servant leadership. It’s a conversation about hustle, innovation, and building something bigger than yourself in the dental lab industry.</itunes:subtitle>
  <itunes:duration>1:09:52</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/6/65f51f0d-3e00-4548-ab5b-73a21fd8ef5a/cover.jpg?v=1"/>
  <description>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.
Walking the Lab Day Chicago (https://lmtmag.com/lmtlabday) floor? Make it worth it.
Stop by the FOLLOW-ME! hyperDENT (https://www.follow-me-tech.com/hyperdent/) booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like Axsys (https://www.axsysdental.com/home/), Imagine (https://www.imagineusa.com/), DOF (https://doflab.com/en), and Roland (https://www.rolanddga.com/applications/dental-cad-cam).
Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.
You’re already walking the floor. Now it might carry you.
Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026*
* Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/
* LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday
* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/
* exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026
This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.
Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.
From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.
We dive deep into his 12-year run with Affordable Dentures (https://www.affordabledentures.com/) — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.
From there, Matt takes us through Barksdale Dental Lab (https://barksdaledentallab.com/), the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.
When Matt returned to Texas and got involved with the Dental Laboratory Association of Texas (DLAT) (https://members.dlat.org/), the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.
If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.
At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.
Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.
If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off. Special Guest: Matthew Douglas CDT.
</description>
  <itunes:keywords>dental, technician, laboratory, dentures, removables, all-on-4, full-arch, zirconia, analog workflows, digital dentistry, Affordable Dentures, Barksdale Dental Lab, DLAT, Dental Laboratory Association of Texas, lab leadership, high-volume production, denture setup, ambidextrous technician, regional manager, lab ownership, outsourcing, technician training, business systems, live CE, state association, lab growth, dental lab management, full-service lab, crown and bridge, implant dentistry, lab efficiency, dental meetings, industry networking, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<hr>

<h3>Walking the <a href="https://lmtmag.com/lmtlabday" rel="nofollow">Lab Day Chicago</a> floor? Make it worth it.</h3>

<h3>Stop by the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">FOLLOW-ME! hyperDENT</a> booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like <a href="https://www.axsysdental.com/home/" rel="nofollow">Axsys</a>, <a href="https://www.imagineusa.com/" rel="nofollow">Imagine</a>, <a href="https://doflab.com/en" rel="nofollow">DOF</a>, and <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland</a>.</h3>

<h3>Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.</h3>

<h3>You’re already walking the floor. Now it might carry you.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</em>*</p>

<ul>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.</p>

<p>Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.</p>

<p>From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.</p>

<p>We dive deep into his 12-year run with <a href="https://www.affordabledentures.com/" rel="nofollow">Affordable Dentures</a> — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.</p>

<p>From there, Matt takes us through <a href="https://barksdaledentallab.com/" rel="nofollow">Barksdale Dental Lab</a>, the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.</p>

<p>When Matt returned to Texas and got involved with the <a href="https://members.dlat.org/" rel="nofollow">Dental Laboratory Association of Texas (DLAT)</a>, the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.</p>

<h3>If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.</h3>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Matthew Douglas CDT.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City.</h3>

<hr>

<h3>Walking the <a href="https://lmtmag.com/lmtlabday" rel="nofollow">Lab Day Chicago</a> floor? Make it worth it.</h3>

<h3>Stop by the <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow">FOLLOW-ME! hyperDENT</a> booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like <a href="https://www.axsysdental.com/home/" rel="nofollow">Axsys</a>, <a href="https://www.imagineusa.com/" rel="nofollow">Imagine</a>, <a href="https://doflab.com/en" rel="nofollow">DOF</a>, and <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland</a>.</h3>

<h3>Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.</h3>

<h3>You’re already walking the floor. Now it might carry you.</h3>

<p><em>Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026</em>*</p>

<ul>
<li>Cal-Lab Association Meeting in Chicago Feb 19-20 <a href="https://cal-lab.org/" rel="nofollow">https://cal-lab.org/</a></li>
<li>LMT Lab Day Chicago Feb 19-21 <a href="https://lmtmag.com/lmtlabday" rel="nofollow">https://lmtmag.com/lmtlabday</a></li>
<li>Dental Lab Association of Texas Meeting in Dallas Apr 9-11 <a href="https://members.dlat.org/" rel="nofollow">https://members.dlat.org/</a></li>
<li>exocad Insights in Mallorca, Spain Apr 30 - May 1 <a href="https://exocad.com/insights-2026" rel="nofollow">https://exocad.com/insights-2026</a></li>
</ul>

<p>This week we finally sit down with the one and only Matthew Douglas — technician, educator, denture-setting machine, former Affordable legend, past DLAT president, and all-around force of nature out of Texas.</p>

<p>Matt’s story starts with baseball. A promising career cut short by a hip injury (the “Bo Jackson thing,” as he calls it) led him to find a different path — one that started at TSTI in Waco and ended up shaping thousands of dentures, dozens of labs, and one of the fastest-growing state dental lab associations in the country.</p>

<p>From living in an RV at the end of an airport runway while in school… to learning how to tear down porcelain ovens and rebuild lathes… to mastering ambidextrous denture setups with a soldering iron (yes, really), Matt built his foundation the old-school way. And he built it fast.</p>

<p>We dive deep into his 12-year run with <a href="https://www.affordabledentures.com/" rel="nofollow">Affordable Dentures</a> — managing high-production labs doing 60+ arches a day, training technicians across the country, helping open over 200 sites, and eventually becoming a regional leader. He shares what it takes to build systems that move that kind of volume — staggered lunches, zero idle time, and a whole lot of hustle.</p>

<p>From there, Matt takes us through <a href="https://barksdaledentallab.com/" rel="nofollow">Barksdale Dental Lab</a>, the early days of All-on-4, learning analog conversion workflows before digital streamlined everything, and why zirconia has changed the long-term game for full-arch restorations.</p>

<p>When Matt returned to Texas and got involved with the <a href="https://members.dlat.org/" rel="nofollow">Dental Laboratory Association of Texas (DLAT)</a>, the show had about a dozen booths. Today? Over 100. He breaks down how restructuring leadership, empowering the right people, removing outside management costs, and reinvesting in members transformed DLAT into one of the strongest state meetings in the country.</p>

<h3>If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.</h3>

<h3>At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.</h3>

<h3>Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.</h3>

<h3>If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.</h3>

<hr>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guest: Matthew Douglas CDT.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>346: Easing the Pain of Case Entry with Randy Berry &amp; Jessica Wallen</title>
  <link>https://www.voicesfromthebench.com/346</link>
  <guid isPermaLink="false">16180945-d875-40fd-b6c8-926db8416ef0</guid>
  <pubDate>Mon, 11 Nov 2024 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/16180945-d875-40fd-b6c8-926db8416ef0.mp3" length="60229216" type="audio/mpeg"/>
  <itunes:episode>346</itunes:episode>
  <itunes:title>Easing the Pain of Case Entry with Randy Berry &amp; Jessica Wallen</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we talk to Randy Berry and Jessica Wallen who have taken on the task of doing remote case entry and invoicing for labs. With their company Certaineed Consulting, they can log in the incoming work while you concentrate on doing the incoming work. </itunes:subtitle>
  <itunes:duration>1:02:40</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/1/16180945-d875-40fd-b6c8-926db8416ef0/cover.jpg?v=1"/>
  <description>Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it's never anything that a lab could outsource... until now.  This week we meet Randy Berry and Jessica Wallen who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (https://www.certainteed-consulting.com/), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. 
Listen to John Wilson from Sunrise Dental Lab (https://www.sunrisedentallaboratory.com/index.php) and take your own lab to the next level by getting in on some of Ivoclar's End of the Year deals (https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&amp;amp;utm_medium=content_tile&amp;amp;utm_campaign=equipment_promo) on equipment. If you are looking for your first or looking to expand your capabilities, Ivoclar (https://www.ivoclar.com/en_us) has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.
 Special Guests: Jessica Wallen and Randall Berry.
</description>
  <itunes:keywords>dental, technician, laboratory, metal printers, partials, technical, waiting, remote, photos, call, phone, UPS, code books, production software, sick days, shades, enty, hold, ios, communication, departments, printing, outsourcing, 72 hours, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it&#39;s never anything that a lab could outsource... until now.  This week we meet <strong>Randy Berry</strong> and <strong>Jessica Wallen</strong> who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (<a href="https://www.certainteed-consulting.com/" rel="nofollow">https://www.certainteed-consulting.com/</a>), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. </p>

<h3>Listen to John Wilson from <a href="https://www.sunrisedentallaboratory.com/index.php" rel="nofollow">Sunrise Dental Lab</a> and take your own lab to the next level by getting in on some of <a href="https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&utm_medium=content_tile&utm_campaign=equipment_promo" rel="nofollow">Ivoclar&#39;s End of the Year deals</a> on equipment. If you are looking for your first or looking to expand your capabilities, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> has just what you need at a time where it&#39;s best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don&#39;t let the new year come thinking you should have bettered your lab.</h3><p>Special Guests: Jessica Wallen and Randall Berry.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it&#39;s never anything that a lab could outsource... until now.  This week we meet <strong>Randy Berry</strong> and <strong>Jessica Wallen</strong> who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (<a href="https://www.certainteed-consulting.com/" rel="nofollow">https://www.certainteed-consulting.com/</a>), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. </p>

<h3>Listen to John Wilson from <a href="https://www.sunrisedentallaboratory.com/index.php" rel="nofollow">Sunrise Dental Lab</a> and take your own lab to the next level by getting in on some of <a href="https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&utm_medium=content_tile&utm_campaign=equipment_promo" rel="nofollow">Ivoclar&#39;s End of the Year deals</a> on equipment. If you are looking for your first or looking to expand your capabilities, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> has just what you need at a time where it&#39;s best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don&#39;t let the new year come thinking you should have bettered your lab.</h3><p>Special Guests: Jessica Wallen and Randall Berry.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>302: From Bait Shop to Metal Printing with Josh Williams</title>
  <link>https://www.voicesfromthebench.com/302</link>
  <guid isPermaLink="false">fb49a79a-54de-4a8e-8fde-f223ade97da4</guid>
  <pubDate>Mon, 08 Jan 2024 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/fb49a79a-54de-4a8e-8fde-f223ade97da4.mp3" length="65751711" type="audio/mpeg"/>
  <itunes:episode>302</itunes:episode>
  <itunes:title>From Bait Shop to Metal Printing with Josh Williams</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we talk to an analog framework technician turned metal printing expert from GPS Digital RPD. Josh explains the process of getting into metal printing, some of the issues they have had, and what it took to perfect such new technology. </itunes:subtitle>
  <itunes:duration>1:08:25</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/f/fb49a79a-54de-4a8e-8fde-f223ade97da4/cover.jpg?v=2"/>
  <description>Be sure to come see us in the Ivoclar (https://www.ivoclar.com/en_li) Ballroom during LMT Lab Day Chicago 2024 (https://lmtmag.com/lmtlabday). Register today!
Resin 3D printing is going strong in our industry. Almost to the point of not remembering how we functioned without one. Well it's time for the next "phase" of 3D printing. Metal. This week we talk to Josh Williams from GPS Digital RPD (https://gpsdigitalrpd.com/) in Orlando, Florida. Josh runs a 100% digital metal printing facility specializing (as of now) in partial frameworks. He talks about his early days of learning the analog method of making frames, owning his own lab in a bait shop, and partnering up with GPS Dental (https://gpsdental.com/) to take it all digital. Josh also talks about researching the printers, the complete workflow, how they overcame issues, and some of the maintenance these highly fascinating machines take to produce perfect fitting metal frameworks. What we love is that Josh doesn't sell printers or metal. He just uses them every day making frames for only other labs that need a good and reliable solution for their doctors. 
Did you know that not all Zirconia is the same?
ZirCAD Prime (https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family) Zirconia from Ivoclar (https://www.ivoclar.com/en_us) is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.
ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success! Tell them you heard it on the podcast and get a FREE Prime disc to try – just use promo code 723!
Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth (https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html) are the ultimate solution for creating lifelike and stunning smiles.
Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since VITA (https://vitanorthamerica.com/) believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit vitanorthamerica.com/freemft (https://www2.vitanorthamerica.com/mft/)
Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.
Join the VITA family today.
Candulor (https://www.candulor.com/en-us) a dental supply company from Switzerland has solutions no matter if you are analog or digital
Check out their PhysioSet TCR (https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr) tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.
The Swiss School of Prosthetics (https://ssop.swiss/en-us) in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner Edmonds Dental Supply (https://edmondsdentalsupply.com/)
Candulor, High End Only
 Special Guest: Josh Williams.
</description>
  <itunes:keywords>dental, technician, laboratory, Mowing, GPS, model room, NDX, bait shop, corporate, partials, team solutions, printed resin, hand wax, burn out, chrome cobalt, maintenance, print, micron, anneal, supports, digital, electropolishing, warping, octan, titanium, repairs, outsourcing, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Be sure to come see us in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom during <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. Register today!</p>

<p>Resin 3D printing is going strong in our industry. Almost to the point of not remembering how we functioned without one. Well it&#39;s time for the next &quot;phase&quot; of 3D printing. Metal. This week we talk to Josh Williams from <a href="https://gpsdigitalrpd.com/" rel="nofollow">GPS Digital RPD</a> in Orlando, Florida. Josh runs a 100% digital metal printing facility specializing (as of now) in partial frameworks. He talks about his early days of learning the analog method of making frames, owning his own lab in a bait shop, and partnering up with <a href="https://gpsdental.com/" rel="nofollow">GPS Dental</a> to take it all digital. Josh also talks about researching the printers, the complete workflow, how they overcame issues, and some of the maintenance these highly fascinating machines take to produce perfect fitting metal frameworks. What we love is that Josh doesn&#39;t sell printers or metal. He just uses them every day making frames for only other labs that need a good and reliable solution for their doctors. </p>

<h3>Did you know that not all Zirconia is the same?</h3>

<h3><a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a> Zirconia from <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.</h3>

<h3>ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success! Tell them you heard it on the podcast and get a FREE Prime disc to try – just use promo code 723!</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guest: Josh Williams.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Be sure to come see us in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom during <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. Register today!</p>

<p>Resin 3D printing is going strong in our industry. Almost to the point of not remembering how we functioned without one. Well it&#39;s time for the next &quot;phase&quot; of 3D printing. Metal. This week we talk to Josh Williams from <a href="https://gpsdigitalrpd.com/" rel="nofollow">GPS Digital RPD</a> in Orlando, Florida. Josh runs a 100% digital metal printing facility specializing (as of now) in partial frameworks. He talks about his early days of learning the analog method of making frames, owning his own lab in a bait shop, and partnering up with <a href="https://gpsdental.com/" rel="nofollow">GPS Dental</a> to take it all digital. Josh also talks about researching the printers, the complete workflow, how they overcame issues, and some of the maintenance these highly fascinating machines take to produce perfect fitting metal frameworks. What we love is that Josh doesn&#39;t sell printers or metal. He just uses them every day making frames for only other labs that need a good and reliable solution for their doctors. </p>

<h3>Did you know that not all Zirconia is the same?</h3>

<h3><a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a> Zirconia from <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> is uniquely produced with Gradient Technology which allows two powders that normally sinter at different intervals,  to be combined into one material which sinters uniformly.  The manufacturing process not only optimizes the translucent properties but also creates a seamless progression of shade while maintaining optimal strength.</h3>

<h3>ZirCAD prime is now more affordable than ever and will give you results that your Dentists will notice!  Contact your local Ivoclar Sales representative today to find out more about Prime and how Ivoclar can support your success! Tell them you heard it on the podcast and get a FREE Prime disc to try – just use promo code 723!</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guest: Josh Williams.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>265: More From the Ivoclar Ballroom at Lab Day Chicago with Tobias Specht, Eiron Simmons, Olivia Davis, Crystal Heung, Christina Heaslip, Dora Rodrigues</title>
  <link>https://www.voicesfromthebench.com/265</link>
  <guid isPermaLink="false">02048142-6739-4143-9116-9ec8738d2e73</guid>
  <pubDate>Mon, 24 Apr 2023 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/02048142-6739-4143-9116-9ec8738d2e73.mp3" length="30913350" type="audio/mpeg"/>
  <itunes:episode>265</itunes:episode>
  <itunes:title>More From the Ivoclar Ballroom at Lab Day Chicago with Tobias Specht, Eiron Simmons, Olivia Davis, Crystal Heung, Christina Heaslip, Dora Rodrigues</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>We are back in the Ivoclar Ballroom at LMT Lab Day Chicago 2023 with 4 more conversations! We talk to Tobias Specht from Ivoclar, Eiron Simmons and Olivia Davis from Oaks Dental Design, Crystal Heung from Sunmc Dental Lab in China, and Christina Heaslip from Digital Dental Laboratory and Dora Rodrigues from ID Dental Lab.</itunes:subtitle>
  <itunes:duration>1:04:15</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
  <description>We are still amazed by all the conversations Elvis and Barb got while at in the Ivoclar Ballroom during LMT Lab Day Chicago 2023.  Didn't get a chance to record with us?  You have another chance, as we will be again with Ivoclar (https://www.ivoclar.com/en_us) at Lab Day WEST May 12 - 13 in Garden Grove, California (https://lmtmag.com/shows/lmt-lab-day-west-2023).  Come say hi and be on the podcast!
This week brings us 4 conversations with 6 people! First up is Tobias Specht who is a Master Dental Technician and has been with Ivoclar for 23 years. He gives us some insight into Empress, emax, Ivotion, the "red lips", and so much more. 
Then we catch up with the two newest employees of Oaks Dental Design (https://www.oaksdentaldesigns.com/). Eiron Simmons come back on to talk about all that she is learning and Olivia Davis, who recently joined the lab, talks about what she is learning and inspiring to do next.
After that we chat with Crystal Heung from Sumc Dental Lab (https://www.sunmc.hk/) in China. Crystal talks about this LARGE operation and her goal of creating relationships in other countries.
We wrap up the episode with two past guests that come on to talk about life and lab. Christina Heaslip and Dora Rodrigues (sharing almost the same birthday) update us on labs and family. Dora just got done speaking and is getting ready to do it again at Ladies of the Mill (https://www.ladiesofthemill.com/) and Christina updates us on all the exciting and different things happening at this years summit being held in Chattanooga, Tennessee on July 21-22.
Are you attending the LMT Lab Day West show in Garden Grove California (https://lmtmag.com/shows/lmt-lab-day-west-2023)?
Join Ivoclar  (https://www.ivoclar.com/en_us)as they continue to celebrate their 100 Year Anniversary in the dental industry.
At  Lab Day West you can get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn first hand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Rafael Santrich, Jed Archibald, Steve Hatch and experience hands-on courses from Jenelle Tabakovic (https://lmtmag.com/seminars/bringing-dentures-to-life-featuring-sr-nexco-with-jenelle-tabakovic-hands-on-course-127338), and Pat Coon (https://lmtmag.com/seminars/ivotion-digital-denture-design-with-exocad-dentalcad-hands-on). For a full listing of speakers simply visit LMTmag.com and register today!
Also,  come and see us, Voices from the bench, as this will be our home from May 12-13th. Come by to say Hi and tell us what inspires you or give Ivoclar a ”Happy 100 year“ message.
Candulor (https://www.candulor.com/en-us) a dental supply company from Switzerland has solutions no matter if you are analog or digital
Check out their PhysioSet TCR (https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr) tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.
The Swiss School of Prosthetics (https://ssop.swiss/en-us) in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner Edmonds Dental Supply (https://edmondsdentalsupply.com/)
Candulor, High End Only
 Special Guests: Christina Heaslip, Crystal Heung , Dora Rodrigues, Eiron Simmons, Olivia Davis, and Tobias Specht.
</description>
  <itunes:keywords>dental, technician, laboratory, Liechtenstein, Product manager, emax, press, mill, blue block, lips, digital dentures, p7, disruption, church, removables, first time, outsourcing, diastemas, passion, Family, masquerade party, boothless, conversions, public speaking, portugal, pool party, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>We are still amazed by all the conversations Elvis and Barb got while at in the Ivoclar Ballroom during LMT Lab Day Chicago 2023.  Didn&#39;t get a chance to record with us?  You have another chance, as we will be again with <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> at<a href="https://lmtmag.com/shows/lmt-lab-day-west-2023" rel="nofollow"> Lab Day WEST May 12 - 13 in Garden Grove, California</a>.  Come say hi and be on the podcast!</p>

<p>This week brings us 4 conversations with 6 people! First up is Tobias Specht who is a Master Dental Technician and has been with Ivoclar for 23 years. He gives us some insight into Empress, emax, Ivotion, the &quot;red lips&quot;, and so much more. </p>

<p>Then we catch up with the two newest employees of <a href="https://www.oaksdentaldesigns.com/" rel="nofollow">Oaks Dental Design</a>. Eiron Simmons come back on to talk about all that she is learning and Olivia Davis, who recently joined the lab, talks about what she is learning and inspiring to do next.</p>

<p>After that we chat with Crystal Heung from <a href="https://www.sunmc.hk/" rel="nofollow">Sumc Dental Lab</a> in China. Crystal talks about this LARGE operation and her goal of creating relationships in other countries.</p>

<p>We wrap up the episode with two past guests that come on to talk about life and lab. Christina Heaslip and Dora Rodrigues (sharing almost the same birthday) update us on labs and family. Dora just got done speaking and is getting ready to do it again at <a href="https://www.ladiesofthemill.com/" rel="nofollow">Ladies of the Mill</a> and Christina updates us on all the exciting and different things happening at this years summit being held in Chattanooga, Tennessee on July 21-22.</p>

<h3>Are you attending the <a href="https://lmtmag.com/shows/lmt-lab-day-west-2023" rel="nofollow">LMT Lab Day West show in Garden Grove California</a>?</h3>

<h3>Join <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar </a>as they continue to celebrate their 100 Year Anniversary in the dental industry.</h3>

<h3>At  Lab Day West you can get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn first hand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Rafael Santrich, Jed Archibald, Steve Hatch and experience hands-on courses from <a href="https://lmtmag.com/seminars/bringing-dentures-to-life-featuring-sr-nexco-with-jenelle-tabakovic-hands-on-course-127338" rel="nofollow">Jenelle Tabakovic</a>, and <a href="https://lmtmag.com/seminars/ivotion-digital-denture-design-with-exocad-dentalcad-hands-on" rel="nofollow">Pat Coon</a>. For a full listing of speakers simply visit LMTmag.com and register today!</h3>

<h3>Also,  come and see us, Voices from the bench, as this will be our home from May 12-13th. Come by to say Hi and tell us what inspires you or give Ivoclar a ”Happy 100 year“ message.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guests: Christina Heaslip, Crystal Heung , Dora Rodrigues, Eiron Simmons, Olivia Davis, and Tobias Specht.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>We are still amazed by all the conversations Elvis and Barb got while at in the Ivoclar Ballroom during LMT Lab Day Chicago 2023.  Didn&#39;t get a chance to record with us?  You have another chance, as we will be again with <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> at<a href="https://lmtmag.com/shows/lmt-lab-day-west-2023" rel="nofollow"> Lab Day WEST May 12 - 13 in Garden Grove, California</a>.  Come say hi and be on the podcast!</p>

<p>This week brings us 4 conversations with 6 people! First up is Tobias Specht who is a Master Dental Technician and has been with Ivoclar for 23 years. He gives us some insight into Empress, emax, Ivotion, the &quot;red lips&quot;, and so much more. </p>

<p>Then we catch up with the two newest employees of <a href="https://www.oaksdentaldesigns.com/" rel="nofollow">Oaks Dental Design</a>. Eiron Simmons come back on to talk about all that she is learning and Olivia Davis, who recently joined the lab, talks about what she is learning and inspiring to do next.</p>

<p>After that we chat with Crystal Heung from <a href="https://www.sunmc.hk/" rel="nofollow">Sumc Dental Lab</a> in China. Crystal talks about this LARGE operation and her goal of creating relationships in other countries.</p>

<p>We wrap up the episode with two past guests that come on to talk about life and lab. Christina Heaslip and Dora Rodrigues (sharing almost the same birthday) update us on labs and family. Dora just got done speaking and is getting ready to do it again at <a href="https://www.ladiesofthemill.com/" rel="nofollow">Ladies of the Mill</a> and Christina updates us on all the exciting and different things happening at this years summit being held in Chattanooga, Tennessee on July 21-22.</p>

<h3>Are you attending the <a href="https://lmtmag.com/shows/lmt-lab-day-west-2023" rel="nofollow">LMT Lab Day West show in Garden Grove California</a>?</h3>

<h3>Join <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar </a>as they continue to celebrate their 100 Year Anniversary in the dental industry.</h3>

<h3>At  Lab Day West you can get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn first hand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Rafael Santrich, Jed Archibald, Steve Hatch and experience hands-on courses from <a href="https://lmtmag.com/seminars/bringing-dentures-to-life-featuring-sr-nexco-with-jenelle-tabakovic-hands-on-course-127338" rel="nofollow">Jenelle Tabakovic</a>, and <a href="https://lmtmag.com/seminars/ivotion-digital-denture-design-with-exocad-dentalcad-hands-on" rel="nofollow">Pat Coon</a>. For a full listing of speakers simply visit LMTmag.com and register today!</h3>

<h3>Also,  come and see us, Voices from the bench, as this will be our home from May 12-13th. Come by to say Hi and tell us what inspires you or give Ivoclar a ”Happy 100 year“ message.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guests: Christina Heaslip, Crystal Heung , Dora Rodrigues, Eiron Simmons, Olivia Davis, and Tobias Specht.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>250: From In Office to In Lab with Tra' Chambers</title>
  <link>https://www.voicesfromthebench.com/250</link>
  <guid isPermaLink="false">ceba942c-f6d5-4810-8d89-8c98c392a287</guid>
  <pubDate>Mon, 09 Jan 2023 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/ceba942c-f6d5-4810-8d89-8c98c392a287.mp3" length="31391913" type="audio/mpeg"/>
  <itunes:episode>250</itunes:episode>
  <itunes:title>From In Office to In Lab with Tra' Chambers</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Celebrating our 250th episode with a great conversation with Tra' Chambers from Express Dental Laboratory. Tra' talks about learning the clinical side of office management before owning a digital leading lab.</itunes:subtitle>
  <itunes:duration>1:05:15</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/c/ceba942c-f6d5-4810-8d89-8c98c392a287/cover.jpg?v=1"/>
  <description>Get a "4 out of 5 dentists recommend a dental technician" shirt highlighting the LMT Lab Day Chicago meeting!
ORDER BEFORE JANURARY 22, 2023!!!!!!!! (https://www.bonfire.com/4-out-of-5/?utm_source=copy_link&amp;amp;utm_medium=campaign_details_share&amp;amp;utm_campaign=4-out-of-5&amp;amp;utm_content=default)
As we get into 2023, we get to celebrate our 250th episode of the podcast! What an honor it is to bring you so many great conversations with all the wonderful people in our industry. This week we get to talk to Tra' Chambers from Express Dental Laboratory (https://www.xdentallab.com/) out of Oklahoma. Tra's story is a bit different than what we usually hear. Starting as an assistant, then a practice manager, and then a lab owner, Tra' was able to understand what the dental offices needed from a lab when he started his own. Great stories from the early days of same day crowns with the Cerec system to positioning himself a leader in the digital dental lab workflow. 
Your digital inspiration is important to Ivoclar (https://www.ivoclar.com/en_us) and they have the technology to support your digital future. Whether you are just about to introduce digital production into your laboratory, or if your laboratory is already set for the digital revolution – Ivoclar has the technology, support, and service package for YOUR specific needs. From the NEW and impressive PrograScan (https://www.ivoclar.com/en_us/products/digital-equipment/prograscan-ps5-and-ps3-laborscanner) scanners to the PrograMill (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) line up of milling systems and Programat (https://www.ivoclar.com/en_us/products/equipment/programat-ceramic-furnaces) furnaces,  Ivoclar has you covered  with technology AND trusted materials like Ivotion (https://www.ivoclar.com/en_us/products/digital-processes/ivotion), e.max (https://www.ivoclar.com/makeitemax) and ZirCAD Prime (https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family).  All of this under one roof!
Customize YOUR Digital journey today by contacting your friendly Ivoclar sales representative (https://www.ivoclarusa.com/repfinder/technical.php)!
Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica (https://icortica.com/). Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices (https://icortica.com/voices-from-the-bench/) to learn more or send an email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!
 Special Guest: Tra’ Chambers.
</description>
  <itunes:keywords>dental, technician, laboratory, Vision 21, Ivoclar, dental assistant, business, cerec doctor, outsourcing, same day, blue cam, omnicam, primescan, labstar, hammer, zirconia, insurance payments, sintering oven, seminars, LMT Lab Day Chicago, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p><a href="https://www.bonfire.com/4-out-of-5/?utm_source=copy_link&utm_medium=campaign_details_share&utm_campaign=4-out-of-5&utm_content=default" rel="nofollow"><strong>Get a &quot;4 out of 5 dentists recommend a dental technician&quot; shirt highlighting the LMT Lab Day Chicago meeting!<br>
ORDER BEFORE JANURARY 22, 2023!!!!!!!!</strong></a></p>

<p>As we get into 2023, we get to celebrate our 250th episode of the podcast! What an honor it is to bring you so many great conversations with all the wonderful people in our industry. This week we get to talk to Tra&#39; Chambers from <a href="https://www.xdentallab.com/" rel="nofollow">Express Dental Laboratory</a> out of Oklahoma. Tra&#39;s story is a bit different than what we usually hear. Starting as an assistant, then a practice manager, and then a lab owner, Tra&#39; was able to understand what the dental offices needed from a lab when he started his own. Great stories from the early days of same day crowns with the Cerec system to positioning himself a leader in the digital dental lab workflow. </p>

<h3>Your digital inspiration is important to <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and they have the technology to support your digital future. Whether you are just about to introduce digital production into your laboratory, or if your laboratory is already set for the digital revolution – Ivoclar has the technology, support, and service package for YOUR specific needs. From the NEW and impressive <a href="https://www.ivoclar.com/en_us/products/digital-equipment/prograscan-ps5-and-ps3-laborscanner" rel="nofollow">PrograScan</a> scanners to the <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow">PrograMill</a> line up of milling systems and <a href="https://www.ivoclar.com/en_us/products/equipment/programat-ceramic-furnaces" rel="nofollow">Programat</a> furnaces,  Ivoclar has you covered  with technology AND trusted materials like <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow">Ivotion</a>, <a href="https://www.ivoclar.com/makeitemax" rel="nofollow">e.max</a> and <a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a>.  All of this under one roof!</h3>

<h3>Customize YOUR Digital journey today by <a href="https://www.ivoclarusa.com/repfinder/technical.php" rel="nofollow">contacting your friendly Ivoclar sales representative</a>!</h3>

<hr>

<h3>Does your lab use Magic Touch? If not, you should think about switching just so you can use <a href="https://icortica.com/" rel="nofollow">icortica</a>. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to <a href="https://icortica.com/voices-from-the-bench/" rel="nofollow">icortica.com/voices</a> to learn more or send an email to Rob Nazzal at <a href="mailto:rob@icortica.com" rel="nofollow">rob@icortica.com</a> and tell him you heard about it on Voices From the Bench!</h3><p>Special Guest: Tra’ Chambers.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p><a href="https://www.bonfire.com/4-out-of-5/?utm_source=copy_link&utm_medium=campaign_details_share&utm_campaign=4-out-of-5&utm_content=default" rel="nofollow"><strong>Get a &quot;4 out of 5 dentists recommend a dental technician&quot; shirt highlighting the LMT Lab Day Chicago meeting!<br>
ORDER BEFORE JANURARY 22, 2023!!!!!!!!</strong></a></p>

<p>As we get into 2023, we get to celebrate our 250th episode of the podcast! What an honor it is to bring you so many great conversations with all the wonderful people in our industry. This week we get to talk to Tra&#39; Chambers from <a href="https://www.xdentallab.com/" rel="nofollow">Express Dental Laboratory</a> out of Oklahoma. Tra&#39;s story is a bit different than what we usually hear. Starting as an assistant, then a practice manager, and then a lab owner, Tra&#39; was able to understand what the dental offices needed from a lab when he started his own. Great stories from the early days of same day crowns with the Cerec system to positioning himself a leader in the digital dental lab workflow. </p>

<h3>Your digital inspiration is important to <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and they have the technology to support your digital future. Whether you are just about to introduce digital production into your laboratory, or if your laboratory is already set for the digital revolution – Ivoclar has the technology, support, and service package for YOUR specific needs. From the NEW and impressive <a href="https://www.ivoclar.com/en_us/products/digital-equipment/prograscan-ps5-and-ps3-laborscanner" rel="nofollow">PrograScan</a> scanners to the <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow">PrograMill</a> line up of milling systems and <a href="https://www.ivoclar.com/en_us/products/equipment/programat-ceramic-furnaces" rel="nofollow">Programat</a> furnaces,  Ivoclar has you covered  with technology AND trusted materials like <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow">Ivotion</a>, <a href="https://www.ivoclar.com/makeitemax" rel="nofollow">e.max</a> and <a href="https://www.ivoclar.com/en_li/products/digital-processes/ips-e.max-zircad-prime-family" rel="nofollow">ZirCAD Prime</a>.  All of this under one roof!</h3>

<h3>Customize YOUR Digital journey today by <a href="https://www.ivoclarusa.com/repfinder/technical.php" rel="nofollow">contacting your friendly Ivoclar sales representative</a>!</h3>

<hr>

<h3>Does your lab use Magic Touch? If not, you should think about switching just so you can use <a href="https://icortica.com/" rel="nofollow">icortica</a>. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to <a href="https://icortica.com/voices-from-the-bench/" rel="nofollow">icortica.com/voices</a> to learn more or send an email to Rob Nazzal at <a href="mailto:rob@icortica.com" rel="nofollow">rob@icortica.com</a> and tell him you heard about it on Voices From the Bench!</h3><p>Special Guest: Tra’ Chambers.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>173: In the Face of Florida: Don Hebert, Ricardo Marrero, Dory Sartoris at the FDLA</title>
  <link>https://www.voicesfromthebench.com/173</link>
  <guid isPermaLink="false">e690952c-1c94-4b59-a626-58e6ec2694bc</guid>
  <pubDate>Mon, 19 Jul 2021 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/e690952c-1c94-4b59-a626-58e6ec2694bc.mp3" length="31426186" type="audio/mpeg"/>
  <itunes:episode>173</itunes:episode>
  <itunes:title>In the Face of Florida: Don Hebert, Ricardo Marrero, Dory Sartoris at the FDLA</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>It is so good to be back at the FDLA show. We were at the Preat booth talking to all the great attendees and a few decided to sit down and chat with us.  We talk with Don Hebert CDT, Ricardo Marrero, and current president Dory Sartoris.</itunes:subtitle>
  <itunes:duration>1:05:20</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/e/e690952c-1c94-4b59-a626-58e6ec2694bc/cover.jpg?v=1"/>
  <description>Back out in the world! We are so happy to see dental lab shows start up again because we miss recording face-to-face so much. Elvis was down at the Preat (https://preat.com/) booth at the Florida Dental Laboratory Association  (https://www.fdla.net/)symposium last June. While working the booth, Elvis was able to chat with a few attendees. First up is Don Hebert CDT from Phoenix Dental Design (https://phoenixdentaldesigns.com/) talking about opening his own lab after being laid off during COVID. A great “rising from the ashes story”. Then we chat with Ricardo Marrero who is a young enthusiastic laboratory technician that is helping his dad run a satellite lab in North Carolina for a big lab in Florida called GPS Dental Lab (http://www.gpsdental.com/). And then, because we love to chat with the incoming president of the FDLA, Dory Sartoris from DCS Dental Lab (https://www.dcslab.com/) comes on to talk about how the post-covid show was and what the FDLA is working on to benefit the labs in Florida.
Whip Mix (https://www.whipmix.com/)’s new Veriwash (https://www.whipmix.com/products/veriwash/) resin cleaning station is the ideal piece of equipment to use in the 3D printed resin post process. It’s oscillating, multi-speed stirrer produces a tornado-like vortex every 30-seconds, and  guarantees efficient, effective and powerful cleaning whether the units are individual or still attached to the build plate.
The two alcohol baths make an effective step-wash system. It cleans more efficiently and there is less alcohol needed, since  it is re-used for both a fresh bath and a dirty bath.
The VeriWash’s intelligent design offers features such as Mode, Time, and Start/Stop button display which gives the operator full and automatic control of the cleaning process. A mesh basket used in the wash container makes it easy to keep track of small printed parts when cleaning. The affordable unit’s one-year warranty ensures peace-of-mind for the owner.
Visit whipmix.com (https://www.whipmix.com/) or call (800) 626-5651 for more information about this great new product.
 Special Guests: Don Hebert CDT, Dory Sartoris, and Ricardo Marrero .
</description>
  <itunes:keywords>dental, technician, laboratory, Business partners, preat, outsourcing, digital dentures, electrician, southern states, focus magazine, members, symposium, removables, fixed, fun, sun, ladies of the mill, lotm, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Back out in the world! We are so happy to see dental lab shows start up again because we miss recording face-to-face so much. Elvis was down at the <a href="https://preat.com/" rel="nofollow">Preat</a> booth at the <a href="https://www.fdla.net/" rel="nofollow">Florida Dental Laboratory Association </a>symposium last June. While working the booth, Elvis was able to chat with a few attendees. First up is Don Hebert CDT from <a href="https://phoenixdentaldesigns.com/" rel="nofollow">Phoenix Dental Design</a> talking about opening his own lab after being laid off during COVID. A great “rising from the ashes story”. Then we chat with Ricardo Marrero who is a young enthusiastic laboratory technician that is helping his dad run a satellite lab in North Carolina for a big lab in Florida called <a href="http://www.gpsdental.com/" rel="nofollow">GPS Dental Lab</a>. And then, because we love to chat with the incoming president of the FDLA, Dory Sartoris from <a href="https://www.dcslab.com/" rel="nofollow">DCS Dental Lab</a> comes on to talk about how the post-covid show was and what the FDLA is working on to benefit the labs in Florida.</p>

<h3><a href="https://www.whipmix.com/" rel="nofollow">Whip Mix</a>’s new <a href="https://www.whipmix.com/products/veriwash/" rel="nofollow">Veriwash</a> resin cleaning station is the ideal piece of equipment to use in the 3D printed resin post process. It’s oscillating, multi-speed stirrer produces a tornado-like vortex every 30-seconds, and  guarantees efficient, effective and powerful cleaning whether the units are individual or still attached to the build plate.</h3>

<h3>The two alcohol baths make an effective step-wash system. It cleans more efficiently and there is less alcohol needed, since  it is re-used for both a fresh bath and a dirty bath.</h3>

<h3>The VeriWash’s intelligent design offers features such as Mode, Time, and Start/Stop button display which gives the operator full and automatic control of the cleaning process. A mesh basket used in the wash container makes it easy to keep track of small printed parts when cleaning. The affordable unit’s one-year warranty ensures peace-of-mind for the owner.</h3>

<h3>Visit <a href="https://www.whipmix.com/" rel="nofollow">whipmix.com</a> or call (800) 626-5651 for more information about this great new product.</h3><p>Special Guests: Don Hebert CDT, Dory Sartoris, and Ricardo Marrero .</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Back out in the world! We are so happy to see dental lab shows start up again because we miss recording face-to-face so much. Elvis was down at the <a href="https://preat.com/" rel="nofollow">Preat</a> booth at the <a href="https://www.fdla.net/" rel="nofollow">Florida Dental Laboratory Association </a>symposium last June. While working the booth, Elvis was able to chat with a few attendees. First up is Don Hebert CDT from <a href="https://phoenixdentaldesigns.com/" rel="nofollow">Phoenix Dental Design</a> talking about opening his own lab after being laid off during COVID. A great “rising from the ashes story”. Then we chat with Ricardo Marrero who is a young enthusiastic laboratory technician that is helping his dad run a satellite lab in North Carolina for a big lab in Florida called <a href="http://www.gpsdental.com/" rel="nofollow">GPS Dental Lab</a>. And then, because we love to chat with the incoming president of the FDLA, Dory Sartoris from <a href="https://www.dcslab.com/" rel="nofollow">DCS Dental Lab</a> comes on to talk about how the post-covid show was and what the FDLA is working on to benefit the labs in Florida.</p>

<h3><a href="https://www.whipmix.com/" rel="nofollow">Whip Mix</a>’s new <a href="https://www.whipmix.com/products/veriwash/" rel="nofollow">Veriwash</a> resin cleaning station is the ideal piece of equipment to use in the 3D printed resin post process. It’s oscillating, multi-speed stirrer produces a tornado-like vortex every 30-seconds, and  guarantees efficient, effective and powerful cleaning whether the units are individual or still attached to the build plate.</h3>

<h3>The two alcohol baths make an effective step-wash system. It cleans more efficiently and there is less alcohol needed, since  it is re-used for both a fresh bath and a dirty bath.</h3>

<h3>The VeriWash’s intelligent design offers features such as Mode, Time, and Start/Stop button display which gives the operator full and automatic control of the cleaning process. A mesh basket used in the wash container makes it easy to keep track of small printed parts when cleaning. The affordable unit’s one-year warranty ensures peace-of-mind for the owner.</h3>

<h3>Visit <a href="https://www.whipmix.com/" rel="nofollow">whipmix.com</a> or call (800) 626-5651 for more information about this great new product.</h3><p>Special Guests: Don Hebert CDT, Dory Sartoris, and Ricardo Marrero .</p>]]>
  </itunes:summary>
</item>
  </channel>
</rss>
