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    <fireside:genDate>Mon, 31 Aug 2026 00:39:57 +0000</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Patient Communication”</title>
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    <pubDate>Mon, 24 Aug 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</description>
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    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.</itunes:summary>
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    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Deverick &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
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  <title>439: Caroline Kirkpatrick: From Ear Molds to Digital Dentures</title>
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  <pubDate>Mon, 24 Aug 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
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  <itunes:episode>439</itunes:episode>
  <itunes:title>Caroline Kirkpatrick: From Ear Molds to Digital Dentures</itunes:title>
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  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Caroline Kirkpatrick shares her incredible journey from discovering dental technology by chance in Scotland to becoming the first female clinical dental technician to qualify in the UK. She talks about building her own lab, teaching, treating patients, and embracing digital dentistry while constantly looking for better, more efficient ways to work. It’s a great conversation about curiosity, education, digital dentures, and the importance of sharing what you’ve learned along the way.</itunes:subtitle>
  <itunes:duration>1:00:32</itunes:duration>
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  <description>&lt;h3&gt;Hey there Voices of the Bench community, this is Trish Jones with &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new &lt;a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener"&gt;IPS Emax Zirconia&lt;/a&gt; offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why &lt;a href="https://www.knightdentalgroup.com/" rel="nofollow noopener"&gt;Knight Dental&lt;/a&gt; recently launched &lt;strong&gt;SimplyARCH Studio&lt;/strong&gt;, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;&lt;strong&gt;hyperDENT&lt;/strong&gt;&lt;/a&gt;. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, &lt;a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"&gt;hyperDENT&lt;/a&gt; helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,&lt;a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"&gt; &lt;em&gt;The Invisible Profession&lt;/em&gt;&lt;/a&gt;. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.&lt;/h3&gt;

&lt;p&gt;From polishing hearing-aid earpieces to becoming the first female clinical dental technician to qualify in the UK, &lt;strong&gt;Caroline Kirkpatrick&lt;/strong&gt; has taken a pretty incredible—and definitely unconventional—path through dental technology.&lt;/p&gt;

&lt;p&gt;Caroline joins Barb and Elvis to talk about how a broken denture repair sign outside a dental laboratory sparked her interest in the industry, her early years learning crown and bridge, orthodontics, and working in a dental hospital, and how her curiosity pushed her to learn every side of the profession. Eventually, that curiosity led Caroline to become one of the first four technicians accepted into the UK’s pioneering clinical dental technology program in 2010.&lt;/p&gt;

&lt;p&gt;But Caroline’s story doesn’t stop at the bench. She built her own laboratory, taught dental technology, treated patients clinically, raised a family, and continued pushing herself into digital dentistry. She shares how she experimented with early digital workflows, 3D printing, digital dentures, and eventually exocad—and why she believes the best digital workflow isn’t necessarily the fanciest one, but the one that actually works in the real world.&lt;/p&gt;

&lt;p&gt;Caroline also talks about working with her sister and daughter in the family lab, the importance of exposing young technicians to different laboratories and workflows, and why sharing the mistakes you’ve made can sometimes be one of the best ways to help someone else learn. From Scotland to the world of digital dentures, this is a great conversation about curiosity, adaptability, education, and never being afraid to learn something new.&lt;/p&gt;

&lt;h3&gt;You know what's expensive in a dental lab? Most people would say the mill, but the real cost is downtime. When production stops, everything backs up—cases get delayed, technicians get frustrated, and customers start asking questions. That's why reliable equipment matters. &lt;a href="https://www.google.com/aclk?sa=L&amp;amp;pf=1&amp;amp;ai=DChsSEwjUx66N8baWAxXdF60GHUadFscYACICCAEQCRoCcHY&amp;amp;co=1&amp;amp;ase=2&amp;amp;gclid=CjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;amp;cid=CAASWuRoO2rA8eu0MrwctbCulg69_raiED8KK_QJ1u9yGOsL3XgMleUitRWtBtenkWtDny9HZi9VfojCPqqN1C6aL6kqCwmbdQ4lQ_yPQKTGhYdMGoXlqqT-olYVcw&amp;amp;cce=2&amp;amp;category=acrcp_v1_32&amp;amp;sig=AOD64_2bpaJMyFxSUzLIrIqjXBLzof5ubA&amp;amp;q&amp;amp;nis=4&amp;amp;adurl=https://www.rolanddga.com/products/dental/dwx-series?creative%3D788896668668%26keyword%3Droland%2520milling%2520machines%26matchtype%3Dp%26network%3Dg%26device%3Dc%26gad_source%3D1%26gad_campaignid%3D23369528133%26gbraid%3D0AAAAAD6mPuzL-OH53QwwEY0FHcQ2sFesN%26gclid%3DCjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;amp;ved=2ahUKEwizs6iN8baWAxVYxuYEHcPdKTkQ0Qx6BAgPEAQ" rel="nofollow noopener"&gt;Roland DGA's DGSHAPE DWX&lt;/a&gt; milling solutions are built for dependable production, helping labs stay on schedule and keep work moving day after day. Less downtime means fewer surprises and more time doing what your lab does best. And when your equipment is reliable, your customers notice the difference. Reliability isn't just a feature—it's the foundation of a successful lab. Visit rolanddental.com to learn more about Roland's DGSHAPE DWX milling solutions. Special Guest: Caroline Kirkpatrick.&lt;/h3&gt;
</description>
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impressions, dental technology innovation, dental innovation, dental technology education, dental education, dental teaching, dental technician education, dental training, dental mentorship, dental mentoring, teaching dental technology, dental students, dental technology students, student technicians, technician training, dental laboratory training, dental apprenticeship, dental laboratory apprenticeship, clinical dental technology, clinical dental technician UK, clinical dental technician Scotland, first female clinical dental technician, female dental technician, women in dental technology, women in dentistry, dental technology leadership, dental laboratory owner, dental lab owner, family dental laboratory, family lab, dental lab business, dental laboratory business, dental entrepreneurship, dental business, small dental lab, small dental laboratory, independent dental lab, independent dental technician, dental practice, dental clinic, dental laboratory and clinic, patient care, direct patient care, patient communication, dental patients, denture patients, clinical workflow, dental clinical workflow, implant prosthetics, implant dentistry, implant prosthesis, implant supported dentures, full arch, full arch dentistry, full arch bridge, immediate load, immediate loading, implant planning, diagnostic dentistry, dental diagnostics, restorative dentistry, removable prosthodontics, prosthodontics, prosthetic dentistry, oral health, oral healthcare, dental aesthetics, dental esthetics, smile design, natural aesthetics, denture aesthetics, aesthetic dentures, customized dentures, patient-centered dentistry, patient satisfaction, patient confidence, dental confidence, restoring smiles, restoring function, digital prosthodontics, digital removable prosthodontics, dental technology innovation, dental workflow, laboratory workflow, efficient workflow, reproducible workflow, workflow optimization, dental production, dental lab production, dental lab efficiency, dental lab productivity, digital transformation, digital transition, analog dentistry, analog dentures, digital versus analog, analog to digital, digital dental workflow, digital denture workflow, digital denture production, digital denture manufacturing, denture workflow, denture production, denture manufacturing, denture processing, digital denture processing, digital denture teeth, digital denture bases, digital denture materials, digital denture systems, digital denture solutions, dental materials, denture materials, dental acrylic, acrylic dentures, dental polymers, dental resin, denture resin, monoblock dentures, printed dentures, digital denture printing, denture printing, denture design software, dental software, dental technology software, dental CAD software, exocad Insights, Insights, exocad presentation, dental technology presentation, dental speaker, dental educator, dental technology speaker, dental conference, dental technology conference, digital dentistry conference, dental technology events, dental industry, dental laboratory industry, dental industry education, dental technology community, dental technician community, dental lab community, knowledge sharing, sharing knowledge, mentorship, lifelong learning, continuing education, continuing dental education, learning dental technology, dental innovation, technology adoption, digital adoption, dental technology adoption, digital workflow education, digital denture education, digital dentistry education, dental technology roadshow, digital denture roadshow, dental technology Scotland, digital dentistry Scotland, dental technology UK, digital dentistry UK, Scottish dental laboratory, Edinburgh dental lab, Glasgow dental lab, dental technician life, life as a dental technician, dental laboratory life, dental lab life, technician journey, career development, career progression, professional development, learning new technology, adapting to technology, embracing digital dentistry, technology and dentistry, future of dental technology, future of dental labs, future of digital dentistry, dental technology future, digital dental future, dental innovation future, dental laboratory innovation, dental workflow innovation, practical digital dentistry, real world dentistry, real world dental workflow, practical dental technology, practical digital workflow, realistic digital dentistry, affordable dental technology, affordable 3D printing, cost effective dentistry, cost effective dental lab, small lab technology, technology for small labs, digital technology for dental labs, accessible digital dentistry, dental technology solutions, dental lab solutions, alternative dental workflows, dental workflow solutions, dental equipment, dental laboratory equipment, dental materials and equipment, digital equipment, dental technology tools, digital tools, dental design tools, digital denture tools, digital denture solutions, digital denture production, digital dentures Scotland, digital dentures UK, digital dentures Europe, denture innovation, denture technology innovation, modern dentures, modern dental laboratory, modern dental technology, modern dental workflows, dental technician stories, dental technician podcast, dental laboratory podcast, dental technology podcast, Voices From the Bench, Voices From the Bench podcast, dental podcast, dental industry podcast, dental technician podcast interview, dental technology interview, Caroline Kirkpatrick, Caroline Kirkpatrick dental technician, Caroline Kirkpatrick clinical dental technician, dental technology stories, dental career stories, inspirational dental technician, inspirational dental technology, dental industry inspiration, dental technician inspiration, women in dental technology, family business, family dental business, sister in dental lab, daughter dental technician, passing on knowledge, next generation dental technicians, next generation dental technology, dental technician mentorship, technician experience, dental laboratory experience, decades in dental technology, 30 years dental technology, experience in dentistry, passion for dentistry, passion for dental technology, curiosity, innovation, education, mentorship, adaptability, perseverance, craftsmanship, dental craftsmanship, technical skills, clinical skills, laboratory skills, dental artistry, dental technician artistry, precision dentistry, precision dental technology, patient-focused dentistry, patient-focused dental laboratory, better dental workflows, smarter dental workflows, making dentistry easier, improving dental workflows, learning from mistakes, dental mistakes, lessons learned, dental technician lessons, sharing experience, sharing mistakes, continuous improvement, dental technology journey, from analog to digital, bench to clinic, bench technician, clinical technician, laboratory to clinic, dental technician to clinician, clinical dental laboratory, dental prosthetic technology, removable prosthetics, fixed prosthetics, orthodontic technology, dental technology career path, unconventional dental career, dental career inspiration, dental industry careers, dental technician education UK, dental technology education UK, dental technician Scotland, clinical dental technology Scotland, digital denture technician, digital denture technician UK, digital dental technician, dental CAD technician, exocad technician, exocad dental technician, dental technology expert, digital denture expert, dental denture workflow expert, dental lab educator, dental technology educator, dental technology mentor, dental technology speaker, dental technology innovation expert, practical dental lab advice, digital denture tips, dental lab tips, dental technician tips, dental technology tips, digital dentistry tips, denture workflow tips, dental CAD tips, exocad tips, digital denture design tips, dental laboratory workflow tips, dental technology best practices, dental lab best practices, dental technician best practices, dental technology knowledge, dental lab knowledge, dental technology experience, dental laboratory experience, dental technician experience, digital denture experience, clinical experience, patient experience, dental laboratory craftsmanship, dental technology craftsmanship, digital craftsmanship, dental artistry, digital artistry, dental prosthetics, prosthetic technology, dental innovation, digital innovation, dental laboratory innovation, dental technology evolution, evolution of dentistry, evolution of dental technology, evolution of dental labs, changing dental technology, changing dental laboratories, modern dental technician, modern dental technician skills, future dental technician, future dental laboratory, digital dental technician, clinical dental technician, Scotland, Glasgow, Edinburgh, United Kingdom, dental technology UK, digital dentures, exocad, dental CAD, 3D printing, dental laboratory, dental technician, prosthodontics, dentures, orthodontics, digital dentistry, Voices From the Bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,<a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"> <em>The Invisible Profession</em></a>. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.</h3>

<p>From polishing hearing-aid earpieces to becoming the first female clinical dental technician to qualify in the UK, <strong>Caroline Kirkpatrick</strong> has taken a pretty incredible—and definitely unconventional—path through dental technology.</p>

<p>Caroline joins Barb and Elvis to talk about how a broken denture repair sign outside a dental laboratory sparked her interest in the industry, her early years learning crown and bridge, orthodontics, and working in a dental hospital, and how her curiosity pushed her to learn every side of the profession. Eventually, that curiosity led Caroline to become one of the first four technicians accepted into the UK’s pioneering clinical dental technology program in 2010.</p>

<p>But Caroline’s story doesn’t stop at the bench. She built her own laboratory, taught dental technology, treated patients clinically, raised a family, and continued pushing herself into digital dentistry. She shares how she experimented with early digital workflows, 3D printing, digital dentures, and eventually exocad—and why she believes the best digital workflow isn’t necessarily the fanciest one, but the one that actually works in the real world.</p>

<p>Caroline also talks about working with her sister and daughter in the family lab, the importance of exposing young technicians to different laboratories and workflows, and why sharing the mistakes you’ve made can sometimes be one of the best ways to help someone else learn. From Scotland to the world of digital dentures, this is a great conversation about curiosity, adaptability, education, and never being afraid to learn something new.</p>

<h3>You know what's expensive in a dental lab? Most people would say the mill, but the real cost is downtime. When production stops, everything backs up—cases get delayed, technicians get frustrated, and customers start asking questions. That's why reliable equipment matters. <a href="https://www.google.com/aclk?sa=L&amp;pf=1&amp;ai=DChsSEwjUx66N8baWAxXdF60GHUadFscYACICCAEQCRoCcHY&amp;co=1&amp;ase=2&amp;gclid=CjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;cid=CAASWuRoO2rA8eu0MrwctbCulg69_raiED8KK_QJ1u9yGOsL3XgMleUitRWtBtenkWtDny9HZi9VfojCPqqN1C6aL6kqCwmbdQ4lQ_yPQKTGhYdMGoXlqqT-olYVcw&amp;cce=2&amp;category=acrcp_v1_32&amp;sig=AOD64_2bpaJMyFxSUzLIrIqjXBLzof5ubA&amp;q&amp;nis=4&amp;adurl=https://www.rolanddga.com/products/dental/dwx-series?creative%3D788896668668%26keyword%3Droland%2520milling%2520machines%26matchtype%3Dp%26network%3Dg%26device%3Dc%26gad_source%3D1%26gad_campaignid%3D23369528133%26gbraid%3D0AAAAAD6mPuzL-OH53QwwEY0FHcQ2sFesN%26gclid%3DCjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;ved=2ahUKEwizs6iN8baWAxVYxuYEHcPdKTkQ0Qx6BAgPEAQ" rel="nofollow noopener">Roland DGA's DGSHAPE DWX</a> milling solutions are built for dependable production, helping labs stay on schedule and keep work moving day after day. Less downtime means fewer surprises and more time doing what your lab does best. And when your equipment is reliable, your customers notice the difference. Reliability isn't just a feature—it's the foundation of a successful lab. Visit rolanddental.com to learn more about Roland's DGSHAPE DWX milling solutions.</h3><p>Special Guest: Caroline Kirkpatrick.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey there Voices of the Bench community, this is Trish Jones with <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new <a href="https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-zircad" rel="nofollow noopener">IPS Emax Zirconia</a> offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow.</h3>

<hr>

<h3>As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why <a href="https://www.knightdentalgroup.com/" rel="nofollow noopener">Knight Dental</a> recently launched <strong>SimplyARCH Studio</strong>, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener"><strong>hyperDENT</strong></a>. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, <a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow noopener">hyperDENT</a> helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book,<a href="https://a.co/d/04V5YKvu" rel="nofollow noopener"> <em>The Invisible Profession</em></a>. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership.</h3>

<p>From polishing hearing-aid earpieces to becoming the first female clinical dental technician to qualify in the UK, <strong>Caroline Kirkpatrick</strong> has taken a pretty incredible—and definitely unconventional—path through dental technology.</p>

<p>Caroline joins Barb and Elvis to talk about how a broken denture repair sign outside a dental laboratory sparked her interest in the industry, her early years learning crown and bridge, orthodontics, and working in a dental hospital, and how her curiosity pushed her to learn every side of the profession. Eventually, that curiosity led Caroline to become one of the first four technicians accepted into the UK’s pioneering clinical dental technology program in 2010.</p>

<p>But Caroline’s story doesn’t stop at the bench. She built her own laboratory, taught dental technology, treated patients clinically, raised a family, and continued pushing herself into digital dentistry. She shares how she experimented with early digital workflows, 3D printing, digital dentures, and eventually exocad—and why she believes the best digital workflow isn’t necessarily the fanciest one, but the one that actually works in the real world.</p>

<p>Caroline also talks about working with her sister and daughter in the family lab, the importance of exposing young technicians to different laboratories and workflows, and why sharing the mistakes you’ve made can sometimes be one of the best ways to help someone else learn. From Scotland to the world of digital dentures, this is a great conversation about curiosity, adaptability, education, and never being afraid to learn something new.</p>

<h3>You know what's expensive in a dental lab? Most people would say the mill, but the real cost is downtime. When production stops, everything backs up—cases get delayed, technicians get frustrated, and customers start asking questions. That's why reliable equipment matters. <a href="https://www.google.com/aclk?sa=L&amp;pf=1&amp;ai=DChsSEwjUx66N8baWAxXdF60GHUadFscYACICCAEQCRoCcHY&amp;co=1&amp;ase=2&amp;gclid=CjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;cid=CAASWuRoO2rA8eu0MrwctbCulg69_raiED8KK_QJ1u9yGOsL3XgMleUitRWtBtenkWtDny9HZi9VfojCPqqN1C6aL6kqCwmbdQ4lQ_yPQKTGhYdMGoXlqqT-olYVcw&amp;cce=2&amp;category=acrcp_v1_32&amp;sig=AOD64_2bpaJMyFxSUzLIrIqjXBLzof5ubA&amp;q&amp;nis=4&amp;adurl=https://www.rolanddga.com/products/dental/dwx-series?creative%3D788896668668%26keyword%3Droland%2520milling%2520machines%26matchtype%3Dp%26network%3Dg%26device%3Dc%26gad_source%3D1%26gad_campaignid%3D23369528133%26gbraid%3D0AAAAAD6mPuzL-OH53QwwEY0FHcQ2sFesN%26gclid%3DCjwKCAjwtKrUBhAhEiwAr77ZoiWOW9IAFlLuJ1vjbWaxuvdKDX7UsDPr2GJs0oZsLFsynjUMihsQYRoCDEoQAvD_BwE&amp;ved=2ahUKEwizs6iN8baWAxVYxuYEHcPdKTkQ0Qx6BAgPEAQ" rel="nofollow noopener">Roland DGA's DGSHAPE DWX</a> milling solutions are built for dependable production, helping labs stay on schedule and keep work moving day after day. Less downtime means fewer surprises and more time doing what your lab does best. And when your equipment is reliable, your customers notice the difference. Reliability isn't just a feature—it's the foundation of a successful lab. Visit rolanddental.com to learn more about Roland's DGSHAPE DWX milling solutions.</h3><p>Special Guest: Caroline Kirkpatrick.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>427: exocad Insights 2026 Part 1: Marjorie de Andrade, Dr. Dwight Pate, &amp; Dr. Eimear O'Connell</title>
  <link>https://www.voicesfromthebench.com/427</link>
  <guid isPermaLink="false">4e4cef88-e6e4-4691-aae7-90f92805c81f</guid>
  <pubDate>Mon, 01 Jun 2026 06:00:00 -0400</pubDate>
  <author>Elvis Deverick &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/4e4cef88-e6e4-4691-aae7-90f92805c81f.mp3" length="66089856" type="audio/mpeg"/>
  <itunes:episode>427</itunes:episode>
  <itunes:title>exocad Insights 2026 Part 1: Marjorie de Andrade, Dr. Dwight Pate, &amp; Dr. Eimear O'Connell</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Deverick &amp; Barb Warner</itunes:author>
  <itunes:subtitle>At exocad Insights 2026, three very different conversations all focused on how digital dentistry is transforming workflows and communication. Marjorie de Andrade talked about building a global freelance career through education and social media, while Dr. Dwight Pate shared an incredibly detailed workflow that blends traditional occlusion concepts with modern exocad design. The episode wraps with Dr. Eimear O'Connell discussing how digital tools are helping clinicians, labs, and patients work together better than ever—ultimately creating more predictable outcomes and happier smiles.</itunes:subtitle>
  <itunes:duration>1:08:46</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/4e4cef88-e6e4-4691-aae7-90f92805c81f/cover.jpg?v=1"/>
  <description>&lt;h3&gt;Hello voices from the bench community, &lt;a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener"&gt;John Wilson&lt;/a&gt; here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, &lt;a href="https://www.ivoclar.com/en_us" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt;’s new &lt;a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener"&gt;PrograMill 7&lt;/a&gt;. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;At exocad Insights in beautiful Mallorca, we finally caught up with Felix from &lt;a href="https://www.imagineusa.com/" rel="nofollow noopener"&gt;Imagine USA&lt;/a&gt;—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.&lt;/h3&gt;

&lt;p&gt;Mallorca, Spain. exocad Insights 2026 Three completely different conversations somehow all landed on the same theme: digital dentistry keeps getting smaller, smarter, and way more connected. First up, the crew catches back up with digital designer and educator &lt;strong&gt;Marjorie de Andrade&lt;/strong&gt;, who went from Brazil to New Zealand chasing opportunity, only to end up building a global career through remote design, social media, and education. Marjorie talks about creating the Mastering exocad course, freelancing for dentists around the world, and why finding purpose through teaching became more important than simply designing crowns. She also shares thoughts on the newly announced exocad Hub, remote collaboration, and how digital dentistry is making communication between dentists and technicians easier than ever.&lt;/p&gt;

&lt;p&gt;Then the microphones turn to &lt;strong&gt;Dr. Dwight Pate&lt;/strong&gt; for one of the most workflow-heavy conversations the podcast has ever had. From hand waxing cases the old-school Dawson and Pankey way to designing provisionals and controlling full-mouth rehabs completely through exocad, Dr. Pate breaks down how he combines analog principles with digital workflows. The discussion dives deep into occlusion, provisionals, articulators, guided workflows, AI design, and why he believes digital dentistry still has to prove itself back in the analog world before it ever reaches the patient’s mouth.&lt;/p&gt;

&lt;p&gt;Finally, the crew reconnects with &lt;strong&gt;Dr. Eimear O'Connell&lt;/strong&gt; to talk about why clinicians need to attend events like Insights just as much as technicians. Eimear shares how digital workflows are improving communication between doctors, labs, and patients while making implant planning, dentures, and aesthetic dentistry more predictable than ever. From digital dentures that fit with almost zero adjustment to helping patients emotionally reconnect with their smiles, the conversation reminds everyone that behind every scanner, workflow, and software update is still a real person whose life changes because of dentistry. Special Guests: Dr. Dwight Pate, Dr. Eimear O’Connell, and Marjorie de Andrade .&lt;/p&gt;
</description>
  <itunes:keywords>exocad, exocad insights, Mallorca, Spain, digital dentistry, CAD CAM, dental lab, dental technician, dental technology, workflow, digital workflow, smile design, smile creator, exoplan, implant planning, guided surgery, digital dentures, AI dentistry, dental software, remote design, freelance designer, mentoring, education, online learning, mastering exocad, Institute of Digital Dentistry, collaboration, exocad hub, cloud workflow, dental communication, restorative dentistry, prosthetics, occlusion, centric relation, Dawson, Pankey, analog dentistry, digital dentistry evolution, crown design, wax up, diagnostic wax up, provisionals, full arch restoration, veneers, implants, implant dentistry, occlusal design, articulation, articulator, semi adjustable articulator, CBCT, iTero, Align, dental innovation, laboratory workflow, chairside dentistry, dental education, exocad trainer, digital planning, esthetics, aesthetics, patient communication, clinician technician relationship, dental collaboration, digital smile workflow, milling, 3D printing, printed models, dental scanning, intraoral scanner, lab communication, case planning, functional dentistry, restorative workflow, dental AI, dental labs, technician life, clinician perspective, workflow integration, exocad on demand, dental podcast, Voices From the Bench, dental industry, dental events, IDS, Germany, Brazil, New Zealand, Scotland, Ireland, Tampa, mentoring technicians, digital transformation, cosmetic dentistry, dental implants, implant workflow, removable prosthetics, Maryland bridge, dental materials, staining, glazing, ceramics, ceramist, dental artistry, workflow efficiency, dental innovation conference, lecture, speaker, education platform, social media, dental influencer, lab life, smile makeover, dental technology trends, prosthodontics, teamwork, patient outcomes, digital occlusion, guided implant surgery, AI crown design, digital articulation, full mouth rehab, dental networking, dental mentorship, laboratory communication, scanner technology, digital prosthetics, crown and bridge, implant restorations, digital models, occlusal vertical dimension, digital planning workflow, restorative excellence, dental excellence, dental future, technology in dentistry, teamwork in dentistry, patient care, dental evolution, workflow optimization, collaborative dentistry, technician education, clinician education, digital treatment planning</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>Mallorca, Spain. exocad Insights 2026 Three completely different conversations somehow all landed on the same theme: digital dentistry keeps getting smaller, smarter, and way more connected. First up, the crew catches back up with digital designer and educator <strong>Marjorie de Andrade</strong>, who went from Brazil to New Zealand chasing opportunity, only to end up building a global career through remote design, social media, and education. Marjorie talks about creating the Mastering exocad course, freelancing for dentists around the world, and why finding purpose through teaching became more important than simply designing crowns. She also shares thoughts on the newly announced exocad Hub, remote collaboration, and how digital dentistry is making communication between dentists and technicians easier than ever.</p>

<p>Then the microphones turn to <strong>Dr. Dwight Pate</strong> for one of the most workflow-heavy conversations the podcast has ever had. From hand waxing cases the old-school Dawson and Pankey way to designing provisionals and controlling full-mouth rehabs completely through exocad, Dr. Pate breaks down how he combines analog principles with digital workflows. The discussion dives deep into occlusion, provisionals, articulators, guided workflows, AI design, and why he believes digital dentistry still has to prove itself back in the analog world before it ever reaches the patient’s mouth.</p>

<p>Finally, the crew reconnects with <strong>Dr. Eimear O'Connell</strong> to talk about why clinicians need to attend events like Insights just as much as technicians. Eimear shares how digital workflows are improving communication between doctors, labs, and patients while making implant planning, dentures, and aesthetic dentistry more predictable than ever. From digital dentures that fit with almost zero adjustment to helping patients emotionally reconnect with their smiles, the conversation reminds everyone that behind every scanner, workflow, and software update is still a real person whose life changes because of dentistry.</p><p>Special Guests: Dr. Dwight Pate, Dr. Eimear O’Connell, and Marjorie de Andrade .</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hello voices from the bench community, <a href="https://sunrisedentallaboratory.com/" rel="nofollow noopener">John Wilson</a> here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, <a href="https://www.ivoclar.com/en_us" rel="nofollow noopener">Ivoclar</a>’s new <a href="https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7" rel="nofollow noopener">PrograMill 7</a>. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you.</h3>

<hr>

<h3>At exocad Insights in beautiful Mallorca, we finally caught up with Felix from <a href="https://www.imagineusa.com/" rel="nofollow noopener">Imagine USA</a>—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.</h3>

<p>Mallorca, Spain. exocad Insights 2026 Three completely different conversations somehow all landed on the same theme: digital dentistry keeps getting smaller, smarter, and way more connected. First up, the crew catches back up with digital designer and educator <strong>Marjorie de Andrade</strong>, who went from Brazil to New Zealand chasing opportunity, only to end up building a global career through remote design, social media, and education. Marjorie talks about creating the Mastering exocad course, freelancing for dentists around the world, and why finding purpose through teaching became more important than simply designing crowns. She also shares thoughts on the newly announced exocad Hub, remote collaboration, and how digital dentistry is making communication between dentists and technicians easier than ever.</p>

<p>Then the microphones turn to <strong>Dr. Dwight Pate</strong> for one of the most workflow-heavy conversations the podcast has ever had. From hand waxing cases the old-school Dawson and Pankey way to designing provisionals and controlling full-mouth rehabs completely through exocad, Dr. Pate breaks down how he combines analog principles with digital workflows. The discussion dives deep into occlusion, provisionals, articulators, guided workflows, AI design, and why he believes digital dentistry still has to prove itself back in the analog world before it ever reaches the patient’s mouth.</p>

<p>Finally, the crew reconnects with <strong>Dr. Eimear O'Connell</strong> to talk about why clinicians need to attend events like Insights just as much as technicians. Eimear shares how digital workflows are improving communication between doctors, labs, and patients while making implant planning, dentures, and aesthetic dentistry more predictable than ever. From digital dentures that fit with almost zero adjustment to helping patients emotionally reconnect with their smiles, the conversation reminds everyone that behind every scanner, workflow, and software update is still a real person whose life changes because of dentistry.</p><p>Special Guests: Dr. Dwight Pate, Dr. Eimear O’Connell, and Marjorie de Andrade .</p>]]>
  </itunes:summary>
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