We save a conversation from the Ivoclar Ballroom at Lab Day Chicago to release this week so if you are at Lab Day West you can go meet Mark Hidde from WINWINGO.com. Mark comes on to talk about owning a lab and seeing the struggles to find good talent. So he created a website where labs can create a profile to look for technicians and technicians can post that they are looking for a good lab. It's a different approach to a much-needed service in our industry.

Then we have a conversation with Chris Nevarez. Chris started his dental career with Patterson. From warehouse to customer service, Chris started to really understand the ins and outs of clinical dentistry. After his mother needed some dental work, Chris found a way for her medical insurace to help cover a lot of the cost. Now he is doing this for patients and clinics. The best part about all of this is that if more people have access to care, then that is more cases coming to the labs.

Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Special Guests: Chris Nevarez and Mark Hidde.

Barb Warner
Team Abutments (Elvis Dahl, Mark Williamson, Bobby Kennedy)
Voices From the Bench (50/50 split between Barb and Elvis' team)

We LOVE meeting new people as shows and we LOVE hearing stories of labs being successful. This week brings two more conversations that we got while at the Ivoclar table at LMT Lab Day West 2023. First up is Chad Brox from Performance Dental Lab near the strip in Las Vegas. Chad talks about being a 3rd generation lab owner, growing up in the lab, and what he is looking for at Lab Day. Then we chat with Eddie Corrales, who has a unique lab with an interesting workflow. His lab CAD Smiles is known for going into an office, using their software, mills, and material can create a full smile same day. Eddie talks about discovering this service, traveling the world, and helping doctors sell cases.

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Special Guests: Chad Brox and Eddie Corrales.

Imagine being a solo lab owner in a town of only 4 dentists… and being related to 3 of them! Meet Anne Koelzer, owner of AMK Dental Lab in O’Neill Nebraska. Anne comes from a family FULL of dentist but decided that her future is in the dental lab industry. After attending lab school and a short time at another lab, she returned to the family practice to be their technician. Soon she built and opened her own lab and is getting work from all over the rural areas. Anne talks about getting the InLab system, printing 3d dentures, teaching offices and staff MIYO, putting on events, balancing work and life, and running a lab in the middle of nowhere.

Check out the MIYO course with Anne and Dr. Vetter in Fargo, North Dakota!

Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices to learn more or send a email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!

Special Guest: Anne Koelzer.