If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing.

Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.

Elvis actually made it down to the exhibition halls this year — and hyperDENT from FOLLOW-ME! Technology was everywhere.

Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults…

Responsible adults chasing a bright orange folding electric hyperDENT scooter.

That’s what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next.

Serious about precision. Not too serious about themselves.

Big shoutout for bringing the brains — and the electric horsepower.

Come see and talk to Elvis and Barb at all these amazing shows in 2026*

• Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/
• exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026

This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay’s story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he’d never get into teeth… only to build a powerhouse anyway.

After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn’t optional, and it definitely isn’t accidental.

Now leading multiple lab locations under the brilliantly simple name thedentallab.net, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you’ve ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time.

At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.

Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.

If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.

Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.

Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.

Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.

Special Guest: Jay Collins.

First up is Björn Zäuner. Björn grew up in a dental family and wanted nothing to do with teeth. We've all heard this story, right? It wasn't long before Björn had a milling center and even an ortho lab. But he noticed that miss mounted cases were a problem and a main cause to most of his remakes. So he developed Bite-Finder to use AI to find the true bite and not the one "captured" with a blue bite or iOS scanner. He talks all about what it is, how it works, how to integrate it, and how you can try it for FREE for 2 weeks.

Then we meet the CEO and co-creator of exocad, Tillmann Steinbrecher. We have talked to literally hundreds of people on this podcast that all sing praises for the "purple program" and this time we get to hear the origin story. Tillmann talks about how is started as a research project where he and his partner saw potential for so much more. From walking around IDS 15 years ago with a laptop with a early version to being one of the leaders in dental design, Tillmann in his team has really changed the way labs stay ahead of the every changing workflow. He talks about the early versions, where the name and purple come from, how it's important to stay an open platform, and the importance of user feedback to keep getting better.

Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster!

Special Guests: Björn Zäuner and Tillmann Steinbrecher.

This week we had the pleasure of welcoming Josie Schmitz-Burchartz, a denturist from British Columbia, who shared her inspiring journey and insights into the world of denturism. Josie's passion for dental care began at a young age, influenced by her father, who has been a denture technician for over 30 years. This early exposure led her to explore the field of denturism, where she found her calling.

Josie’s story is not just about her career; it’s about the relationships she builds with her patients. She emphasizes the importance of understanding the emotional aspects of denture work. For many patients, receiving dentures is a life-changing experience, and Josie strives to ensure they leave her practice with smiles on their faces. Her approach is patient-centered, focusing on long-term treatment plans rather than quick fixes.

Throughout the episode, Josie discusses the challenges she faced while establishing her practice, SB Denture Clinic. She opened her office just before COVID-19 hit, which brought unexpected hurdles. However, her determination and passion for her work helped her navigate these challenges successfully. She highlights the significance of teamwork in her practice, where she has built a strong team of professionals dedicated to providing quality care.

One of the most fascinating aspects of Josie's work is her commitment to using traditional methods in an increasingly digital world. While many are moving towards digital dentures, Josie believes in the value of hands-on techniques that allow her to connect with her patients and provide personalized care. Her dedication to quality over quantity is evident in her meticulous approach to dental impressions and patient consultations.

Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise.

Special Guest: Josi Schmitz-Burchartz.

We know the big players in digital dentures. AvaDent, Carbon and Asiga printed Lucitone 199, Ivoclar Ivotion on the PM7 mill, Arfona, and the list goes on. But behind the scenes and an amazing technician doing some amazing things with all removables in the digital space. John Madden started in a dental school's lab. Working with the faculty and students, John saw the need to take removables digital and not just dentures. John talks about the early days with the struggles and successes, all the different materials, printing vs milling, opening his own lab, and what's next for the digital removable prosthetic.

Have you seen the high prices of precious metal these days? Kulzer Refining knows that you are using less Precious metal in your lab these days, but if you send in half of what you sent in 5 years ago ,your scrap return will be higher than it was 5 years ago! You won’t believe how much money your scrap is worth right now!

Kulzer Refining reimbursement to you is after their 10% refining fee. They have zero additional fees! If you need any free shipping containers, which contain a UPS prepaid, full insured label, please visit

mydental360.com/refining or call the Director of Precious Metal Refining, Tony Circelli, directly at

(914) 906-1843. Mention the Voices From the Bench podcast and Kulzer Refining will add an extra 5% to your scrap! Kulzer Refining. Tested, Trusted, and Honest.

Whip Mix is thrilled to announce their most recent addition to their milling product line. Introducing the DWX-53DC from DGSHAPE. This powerful mill satisfies your 'NEED FOR SPEED'. Three reasons to consider this mill:

1. It has 3 times the gripping power for PMMA.

2. It mills 30% faster.

3. The integrated webcam allows you to monitor a milling project from anywhere, on any device.

Go to tinyurl.com/WhipMixRolandMill to learn how you can take your milling to the next level.

Special Guest: John Madden CDT.