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    <fireside:genDate>Tue, 14 Apr 2026 17:05:46 -0500</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Relationships”</title>
    <link>https://www.voicesfromthebench.com/tags/relationships</link>
    <pubDate>Mon, 23 Mar 2026 06:00:00 -0400</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</itunes:summary>
    <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
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    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Dahl &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
    </itunes:owner>
<itunes:category text="Health &amp; Fitness">
  <itunes:category text="Medicine"/>
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<itunes:category text="Science">
  <itunes:category text="Life Sciences"/>
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  <title>417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</title>
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  <pubDate>Mon, 23 Mar 2026 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
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  <itunes:episode>417</itunes:episode>
  <itunes:title>Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, &amp; Darin Lockaby</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.</itunes:subtitle>
  <itunes:duration>1:12:44</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
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  <description>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!
If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar (https://www.ivoclar.com/en_us)’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art (https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art). Create stunning depth and lifelike color in as little as one firing.
Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.
When it comes to digital dentures, design is easy—manufacturing is where things get messy.
That’s why the Elevate Denture Solution brings it all together. Built by Roland DGSHAPE (https://www.rolanddga.com/applications/dental-cad-cam), Ivoclar (https://www.ivoclar.com/en_us), and FOLLOW-ME! Technology Group (https://www.follow-me-tech.com/), it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.
Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.
"Live" from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.
We kick things off with Frederic Rapp, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with icortica (https://www.icortica.com/). From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.
Then things shift to a great partnership with Casey Baldwin and Darin Lockaby, where we get into a seriously cool collaboration between Ivoclar (https://www.ivoclar.com/en_us) and DESS (https://www.dess-usa.com/). Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.
From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.
Join us at exocad Insights 2026 (https://exocad.com/insights-2026), happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.
Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.
Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.
 Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.
</description>
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  <content:encoded>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>&quot;Live&quot; from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah!</h3>

<h3>If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>’s development team introducing a powerful new stain and glaze system featuring Structure Paste, I<a href="https://www.ivoclar.com/en_us/products/veneering-materials/ips-e.max-ceram-art" rel="nofollow">PS e.max Ceram Art</a>. Create stunning depth and lifelike color in as little as one firing.</h3>

<h3>Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.</h3>

<hr>

<h3>When it comes to digital dentures, design is easy—manufacturing is where things get messy.</h3>

<h3>That’s why the Elevate Denture Solution brings it all together. Built by <a href="https://www.rolanddga.com/applications/dental-cad-cam" rel="nofollow">Roland DGSHAPE</a>, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a>, and <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology Group</a>, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.</h3>

<h3>Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.</h3>

<p>&quot;Live&quot; from the Ivoclar ballroom at Lab Day 2026, Elvis and Barb dives into conversations that perfectly capture what this industry is all about—innovation, relationships, and a whole lot of nerding out.</p>

<p>We kick things off with <strong>Frederic Rapp</strong>, who went from growing up in his dad’s basement lab in France to scaling it into one of the largest labs in Europe. After selling the business, he found his way back into the industry through innovation—helping labs unlock the gold mine sitting inside their own data with <a href="https://www.icortica.com/" rel="nofollow">icortica</a>. From dashboards to AI-driven insights and even voice-activated notes in the parking lot, it’s all about working smarter, not harder… and maybe not looking like an idiot when you walk into a doctor’s office.</p>

<p>Then things shift to a great partnership with <strong>Casey Baldwin</strong> and <strong>Darin Lockaby</strong>, where we get into a seriously cool collaboration between <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> and <a href="https://www.dess-usa.com/" rel="nofollow">DESS</a>. Think plug-and-play workflows that let labs mill their own abutments in-house—FDA compliant, streamlined, and actually simple. With margins tighter than ever, this kind of control over production isn’t just nice… it’s becoming necessary.</p>

<p>From scaling labs to scaling data, from implants to AI, this episode is packed with insight, laughs, and a clear message: the labs that embrace technology (without losing the human touch) are the ones that are going to win.</p>

<h3>Join us at <a href="https://exocad.com/insights-2026" rel="nofollow">exocad Insights 2026</a>, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.</h3>

<h3>Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.</h3>

<h3>Tickets are limited. Visit exocad.com/insights-2026 and use code <strong>VFTBPalma15</strong> for 15% off.</h3><p>Special Guests: Casey Baldwin, Darin Lockaby, and Frederic Rapp.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>403: Live from Lab Fest 2025: Duff Wilson and the Importance of Good Vendor Relationships with Aidite</title>
  <link>https://www.voicesfromthebench.com/403</link>
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  <pubDate>Mon, 15 Dec 2025 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/6209e35f-6f58-4e3c-9231-0db3c289e1c3.mp3" length="75177108" type="audio/mpeg"/>
  <itunes:episode>403</itunes:episode>
  <itunes:title>Live from Lab Fest 2025: Duff Wilson and the Importance of Good Vendor Relationships with Aidite</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Duff Wilson shares his unconventional journey through dental technology—from getting thrown into high-volume removables at a major lab to building a lean, relationship-driven lab that’s thrived for over two decades. Along the way, he breaks down why mentorship, smart workflows, and trusting the right people and products matter more than hype, trends, or chasing volume in today’s dental lab world.</itunes:subtitle>
  <itunes:duration>1:18:14</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/6/6209e35f-6f58-4e3c-9231-0db3c289e1c3/cover.jpg?v=1"/>
  <description>A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!
aidite.com
Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. 
The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with Aidite (https://www.aidite.com/), why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians
Happy Holidays from Ivoclar!
As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.
From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.
May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.
Ho, ho, ho — Happy Holidays from Ivoclar!
Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology (https://www.follow-me-tech.com/) to bring the Ivotion Denture System (https://www.ivoclar.com/en_us/products/digital-processes/ivotion) into the HyperDent CAM (https://www.follow-me-tech.com/hyperdent/) workflow.
That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.
And it gets better: you’ll first see this powerful workflow available on the Roland DWX-53 series mills (https://www.rolanddga.com/products/dental/dwx-53d)—already a staple in so many labs—as well as the Imagine iMills (https://www.imagineusa.com/legacy/s/mills/imill).
If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.
Get ready—HyperDent is about to change the way you mill Ivotion. Special Guest: Duff Wilson.
</description>
  <itunes:keywords>dental, technician, laboratory, support, relationship, dentures, removables, crown and bridge, dental laboratory, lab ownership, mentorship, dental technology, milling center, zirconia, CAD/CAM, digital dentistry, Aidite, relationships, lab efficiency, lean workflow, design services, implant restorations, full arch, lab associations, technician education, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<h3>A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!</h3>

<h3>aidite.com</h3>

<p>Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. </p>

<p>The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with <a href="https://www.aidite.com/" rel="nofollow">Aidite</a>, why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians</p>

<h3>Happy Holidays from Ivoclar!</h3>

<h3>As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.</h3>

<h3>From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.</h3>

<h3>May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.</h3>

<h3>Ho, ho, ho — Happy Holidays from Ivoclar!</h3>

<hr>

<h3>Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology</a> to bring the <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow">Ivotion Denture System</a> into the<a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow"> HyperDent CAM</a> workflow.</h3>

<h3>That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.</h3>

<h3>And it gets better: you’ll first see this powerful workflow available on the <a href="https://www.rolanddga.com/products/dental/dwx-53d" rel="nofollow">Roland DWX-53 series mills</a>—already a staple in so many labs—as well as the <a href="https://www.imagineusa.com/legacy/s/mills/imill" rel="nofollow">Imagine iMills</a>.</h3>

<h3>If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.</h3>

<h3>Get ready—HyperDent is about to change the way you mill Ivotion.</h3><p>Special Guest: Duff Wilson.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<h3>A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE!</h3>

<h3>aidite.com</h3>

<p>Duff Wilson’s journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early ’90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff’s story is rooted in grit, loyalty, and doing things the right way—even when it’s hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. </p>

<p>The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with <a href="https://www.aidite.com/" rel="nofollow">Aidite</a>, why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians</p>

<h3>Happy Holidays from Ivoclar!</h3>

<h3>As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you’ve shown throughout the year.</h3>

<h3>From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season.</h3>

<h3>May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow.</h3>

<h3>Ho, ho, ho — Happy Holidays from Ivoclar!</h3>

<hr>

<h3>Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with <a href="https://www.follow-me-tech.com/" rel="nofollow">FOLLOW-ME! Technology</a> to bring the <a href="https://www.ivoclar.com/en_us/products/digital-processes/ivotion" rel="nofollow">Ivotion Denture System</a> into the<a href="https://www.follow-me-tech.com/hyperdent/" rel="nofollow"> HyperDent CAM</a> workflow.</h3>

<h3>That’s right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent.</h3>

<h3>And it gets better: you’ll first see this powerful workflow available on the <a href="https://www.rolanddga.com/products/dental/dwx-53d" rel="nofollow">Roland DWX-53 series mills</a>—already a staple in so many labs—as well as the <a href="https://www.imagineusa.com/legacy/s/mills/imill" rel="nofollow">Imagine iMills</a>.</h3>

<h3>If you’ve been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open.</h3>

<h3>Get ready—HyperDent is about to change the way you mill Ivotion.</h3><p>Special Guest: Duff Wilson.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>Episode 395: Lori Margiotta Wants You to Follow the Numbers to Find the Growth</title>
  <link>https://www.voicesfromthebench.com/395</link>
  <guid isPermaLink="false">16ae22e2-1ef2-4712-914d-c52169bcdc19</guid>
  <pubDate>Mon, 20 Oct 2025 06:00:00 -0400</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/16ae22e2-1ef2-4712-914d-c52169bcdc19.mp3" length="59291904" type="audio/mpeg"/>
  <itunes:episode>395</itunes:episode>
  <itunes:title>Lori Margiotta Wants You to Follow the Numbers to Find the Growth</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Elvis and Barb chat with Lori Margiotta from Bookkeeper for Dentists about bridging the gap between dental labs and offices through smarter business tracking. Lori shares how understanding simple numbers like lab expenses and case acceptance can help both labs and dentists grow together.</itunes:subtitle>
  <itunes:duration>1:01:41</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/1/16ae22e2-1ef2-4712-914d-c52169bcdc19/cover.jpg?v=1"/>
  <description>DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register.
A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast!
This week, Elvis and Barb sit down with Lori Margiotta, the founder of Bookkeeper for Dentists (https://bookkeeperfordentists.com/), to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. 
She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench.
Check out Lori's On Demand Webinar: Want More Cases? Just Ask This One Question
https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw
Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&amp;amp;offset=12&amp;amp;filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today.
 Special Guest: Lori Margiotta.
</description>
  <itunes:keywords>ental, technician, laboratory, recall, patients, receptionist, sales, relationships, gatekeeper, front desk, case acceptance, vision 21, math, trust, unbooked, systems, identify, growth, treatment, staff, care credit, solutions, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p><strong>DON&#39;T MISS the dental event of the year, November 7-8. <a href="https://www.nowakdental.com/" rel="nofollow">Nowak Dental Supplies</a> is hosing <a href="https://www.nolalabfest.com/" rel="nofollow">NOLA Lab Fest</a> in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register.<br>
A HUGE thanks to <a href="https://www.aidite.com/" rel="nofollow">Aidite North America</a> for hosting the podcast at their booth. Come find us and be on the podcast!</strong></p>

<p>This week, Elvis and Barb sit down with <strong>Lori Margiotta</strong>, the founder of <a href="https://bookkeeperfordentists.com/" rel="nofollow">Bookkeeper for Dentists</a>, to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. </p>

<p>She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench.</p>

<p>Check out Lori&#39;s On Demand Webinar: Want More Cases? Just Ask This One Question<br>
<a href="https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw" rel="nofollow">https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw</a></p>

<h3>Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It&#39;s your next step in digital excellence. To reserve your spot, visit the <a href="https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D" rel="nofollow">Ivoclar Academy website</a> or contact your local Ivoclar sales representative today.</h3><p>Special Guest: Lori Margiotta.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p><strong>DON&#39;T MISS the dental event of the year, November 7-8. <a href="https://www.nowakdental.com/" rel="nofollow">Nowak Dental Supplies</a> is hosing <a href="https://www.nolalabfest.com/" rel="nofollow">NOLA Lab Fest</a> in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register.<br>
A HUGE thanks to <a href="https://www.aidite.com/" rel="nofollow">Aidite North America</a> for hosting the podcast at their booth. Come find us and be on the podcast!</strong></p>

<p>This week, Elvis and Barb sit down with <strong>Lori Margiotta</strong>, the founder of <a href="https://bookkeeperfordentists.com/" rel="nofollow">Bookkeeper for Dentists</a>, to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. </p>

<p>She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench.</p>

<p>Check out Lori&#39;s On Demand Webinar: Want More Cases? Just Ask This One Question<br>
<a href="https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw" rel="nofollow">https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw</a></p>

<h3>Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It&#39;s your next step in digital excellence. To reserve your spot, visit the <a href="https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D" rel="nofollow">Ivoclar Academy website</a> or contact your local Ivoclar sales representative today.</h3><p>Special Guest: Lori Margiotta.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>306: It's the Window into the Body with Jessica Love (Birrell) &amp; Laura Gilbert</title>
  <link>https://www.voicesfromthebench.com/306</link>
  <guid isPermaLink="false">488ba459-e0c2-4bf4-94f1-cb03ec411b2f</guid>
  <pubDate>Mon, 05 Feb 2024 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/488ba459-e0c2-4bf4-94f1-cb03ec411b2f.mp3" length="66734333" type="audio/mpeg"/>
  <itunes:episode>306</itunes:episode>
  <itunes:title>It's the Window into the Body with Jessica Love (Birrell) &amp; Laura Gilbert</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we talk all about what's happening in the Ivoclar Ballroom during LMT Lab Day Chicago 2024. Good friend and General Manager of Ivoclar in Canada, Laura Gilbert talks about the room and special guest and a speaker during the weekend, Jessica Love (Birrell) talks about her journey to owning a clinic that see the mouth as the window into the body. </itunes:subtitle>
  <itunes:duration>1:09:26</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/4/488ba459-e0c2-4bf4-94f1-cb03ec411b2f/cover.jpg?v=1"/>
  <description>Be sure to come see us in the Ivoclar (https://www.ivoclar.com/en_li) Ballroom during LMT Lab Day Chicago 2024 (https://lmtmag.com/lmtlabday). Register today!
Come enjoy and sun with us on May 9 -10, 2024 in Mallorca, Spain at exocad Insights! An amazing line up of speakers all talking about an amazing design program!  Register here! (https://exocad.com/insights2024)
This week we prepare for what is sure to be the best LMT Lab Day Chicago ever!  Once again Elvis and Barb will be in the Ivoclar Ballroom all weekend recording all the amazing people in our industry willing to sit down with us. But what else is going on in the ballroom? One of the speakers on stage is Jessica Love (formerly Birrell). Jessica comes on the podcast to talk about her artistry beginnings, how she discovered dental technology, opening her own lab, discovering new ways to teach emax, getting into speaking, and how she now owns Capture Dental Health &amp;amp; Beauty Center (https://www.capturedentalarts.com/) that takes what a dentist sees in the mouth and can help your whole body physically and mentally heal.
Also joining the episode is Laura Gilbert, the General Manager of Ivoclar (https://www.ivoclar.com/en_li) Canada. Laura updates us on her new and exciting role with the company and also runs down other Lab Day events like the other speakers and courses going on all weekend!
Join Luke LaRocque-Walker &amp;amp; Paul Imperius from True North Denture &amp;amp; Implant Centre (https://www.truenorthdent.com/) and many others in the Ivoclar (https://www.ivoclar.com/en_li) Ballroom at LMT Lab Day Chicago 2024 (https://lmtmag.com/lmtlabday). February 22-24, the biggest dental lab show in America happens and the place to be is in the Ivoclar Ballroom where all weekend Elvis Dahl and Barbara Warner will be set up recording everyone all weekend. Head over to voicesfromthebench.com/ivoclar to see a complete line up of all the lectures going on all weekend! We will see you there!
Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth (https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html) are the ultimate solution for creating lifelike and stunning smiles.
Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since VITA (https://vitanorthamerica.com/) believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit vitanorthamerica.com/freemft (https://www2.vitanorthamerica.com/mft/)
Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.
Join the VITA family today.
Candulor (https://www.candulor.com/en-us) a dental supply company from Switzerland has solutions no matter if you are analog or digital
Check out their PhysioSet TCR (https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr) tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.
The Swiss School of Prosthetics (https://ssop.swiss/en-us) in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner Edmonds Dental Supply (https://edmondsdentalsupply.com/)
Candulor, High End Only
 Special Guests: Jessica Love (Birrell) and Laura Gilbert.
</description>
  <itunes:keywords>dental, technician, laboratory, Lab Day, emax, anatomy, morphology, artist, y2k, hygiene, math, science, production, in-house, mormon, teaching, heart, plumber's crack, line angles, smile design, communication, sassy teeth, biofilm, nutrition, relationships, documentary, bench top heroes, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Be sure to come see us in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom during <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. Register today!</p>

<p>Come enjoy and sun with us on May 9 -10, 2024 in Mallorca, Spain at exocad Insights! An amazing line up of speakers all talking about an amazing design program!  <a href="https://exocad.com/insights2024" rel="nofollow">Register here!</a></p>

<p>This week we prepare for what is sure to be the best LMT Lab Day Chicago ever!  Once again Elvis and Barb will be in the Ivoclar Ballroom all weekend recording all the amazing people in our industry willing to sit down with us. But what else is going on in the ballroom? One of the speakers on stage is Jessica Love (formerly Birrell). Jessica comes on the podcast to talk about her artistry beginnings, how she discovered dental technology, opening her own lab, discovering new ways to teach emax, getting into speaking, and how she now owns <a href="https://www.capturedentalarts.com/" rel="nofollow">Capture Dental Health &amp; Beauty Center</a> that takes what a dentist sees in the mouth and can help your whole body physically and mentally heal.</p>

<p>Also joining the episode is Laura Gilbert, the General Manager of <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Canada. Laura updates us on her new and exciting role with the company and also runs down other Lab Day events like the other speakers and courses going on all weekend!</p>

<h3>Join Luke LaRocque-Walker &amp; Paul Imperius from <a href="https://www.truenorthdent.com/" rel="nofollow">True North Denture &amp; Implant Centre</a> and many others in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom at <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. February 22-24, the biggest dental lab show in America happens and the place to be is in the Ivoclar Ballroom where all weekend Elvis Dahl and Barbara Warner will be set up recording everyone all weekend. Head over to voicesfromthebench.com/ivoclar to see a complete line up of all the lectures going on all weekend! We will see you there!</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guests: Jessica Love (Birrell) and Laura Gilbert.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Be sure to come see us in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom during <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. Register today!</p>

<p>Come enjoy and sun with us on May 9 -10, 2024 in Mallorca, Spain at exocad Insights! An amazing line up of speakers all talking about an amazing design program!  <a href="https://exocad.com/insights2024" rel="nofollow">Register here!</a></p>

<p>This week we prepare for what is sure to be the best LMT Lab Day Chicago ever!  Once again Elvis and Barb will be in the Ivoclar Ballroom all weekend recording all the amazing people in our industry willing to sit down with us. But what else is going on in the ballroom? One of the speakers on stage is Jessica Love (formerly Birrell). Jessica comes on the podcast to talk about her artistry beginnings, how she discovered dental technology, opening her own lab, discovering new ways to teach emax, getting into speaking, and how she now owns <a href="https://www.capturedentalarts.com/" rel="nofollow">Capture Dental Health &amp; Beauty Center</a> that takes what a dentist sees in the mouth and can help your whole body physically and mentally heal.</p>

<p>Also joining the episode is Laura Gilbert, the General Manager of <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Canada. Laura updates us on her new and exciting role with the company and also runs down other Lab Day events like the other speakers and courses going on all weekend!</p>

<h3>Join Luke LaRocque-Walker &amp; Paul Imperius from <a href="https://www.truenorthdent.com/" rel="nofollow">True North Denture &amp; Implant Centre</a> and many others in the <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a> Ballroom at <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day Chicago 2024</a>. February 22-24, the biggest dental lab show in America happens and the place to be is in the Ivoclar Ballroom where all weekend Elvis Dahl and Barbara Warner will be set up recording everyone all weekend. Head over to voicesfromthebench.com/ivoclar to see a complete line up of all the lectures going on all weekend! We will see you there!</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3><p>Special Guests: Jessica Love (Birrell) and Laura Gilbert.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>298: Turning Bad Experiences Into Good with Sam Talassinos and XYZ Dental</title>
  <link>https://www.voicesfromthebench.com/298</link>
  <guid isPermaLink="false">5f0ebba2-bb4e-4ebd-b03c-322f6168df23</guid>
  <pubDate>Mon, 11 Dec 2023 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/5f0ebba2-bb4e-4ebd-b03c-322f6168df23.mp3" length="65211708" type="audio/mpeg"/>
  <itunes:episode>298</itunes:episode>
  <itunes:title>Turning Bad Experiences Into Good with Sam Talassinos and XYZ Dental</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we chat with Sam Talassinos, who owns XYZ Dental in Australia specializing in selling what they use and using what they sell.</itunes:subtitle>
  <itunes:duration>1:07:51</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/5/5f0ebba2-bb4e-4ebd-b03c-322f6168df23/cover.jpg?v=1"/>
  <description>We talk to many vendors and milling centers on the podcast. But never have we talked to a company in Australia that does both.  Sam Talassinos grew up in his father’s lab and never wanted to be in the industry. After a brief time in retail, Sam found himself in the lab (of course) and introducing digital to their workflow. It took a bad experience while getting some new equipment that drove him to open XYZ Dental (https://xyzdental.com.au/), offering milling services and equipment to other labs in the area. Sam talks about growing up in the industry, how he approaches customer service, and why he joined the board of Australian Dental Industry Association (https://www.adia.org.au/) to help the profession grow. 
Are you in the market for top-notch digital equipment, such as mills, scanners, or furnaces? Well, the time to act is NOW! Ivoclar (https://www.ivoclar.com/en_li), has introduced unbeatable rates exclusively for customers in North America.
Ivoclar has made it easier for you to invest in cutting-edge digital equipment with lower-than-prime interest rates. Whether you're looking to upgrade your milling capabilities (https://www.ivoclar.com/en_li/products/digital-equipment/programill-dry), enhance your scanning technology (https://www.ivoclar.com/en_li/products/digital-equipment/prograscan-ps7-lab-scanner), or optimize your furnace performance (https://www.ivoclar.com/en_li/products/equipment/programat-ceramic-furnaces), Ivoclar Digital has you covered.
To take advantage of this offer, the dedicated Digital Specialists at Ivoclar are ready to assist you.  For details on how to get in touch, visit Voicesfromthebench.com and the Ivoclar tab to find all the information you need to get started.
Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – VITA MFT Teeth (https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html) are the ultimate solution for creating lifelike and stunning smiles.
Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since VITA (https://vitanorthamerica.com/) believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit vitanorthamerica.com/freemft (https://www2.vitanorthamerica.com/mft/)
Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.
Join the VITA family today.
Candulor (https://www.candulor.com/en-us) a dental supply company from Switzerland has solutions no matter if you are analog or digital
Check out their PhysioSet TCR (https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr) tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.
The Swiss School of Prosthetics (https://ssop.swiss/en-us) in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner Edmonds Dental Supply (https://edmondsdentalsupply.com/)
Candulor, High End Only
Have you ever wanted to learn exocad? Do you find learning new design software overwhelming or just too costly because you have to go to a weekend course. Even if you have never used design any software before, we have the perfect solution for you to begin your exocad journey. Head over to the Institute of Digital Dentistry (https://instituteofdigitaldentistry.com/) and select the “Mastering Exocad Course (https://instituteofdigitaldentistry.com/live-courses/mastering-exocad-online-course-training/)”.
Broken down to three segments, the amazing Marjorie will take you through Fundamentals, Intermediate, and Advanced  courses leaving you with the confidence to tackle most cases coming into your lab. I personally am going through all 70 lessons and find it one of the most thorough courses you can take at your own pace.
And for being a listener of the podcast, if you enter code VOICES when checking out they will take an additional 10% off any course they offer…. And they offer a ton of content for labs and clinics. Special Guest: Sam Thalassinos.
</description>
  <itunes:keywords>dental, technician, laboratory, Second generation, rag trade, high jumping, grant, 3d printing, relationships, mill box, training, install, adia, board member, deregulation, certification, dg shape, mes-icore, exocad, whitepeaks, asiga, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>We talk to many vendors and milling centers on the podcast. But never have we talked to a company in Australia that does both.  Sam Talassinos grew up in his father’s lab and never wanted to be in the industry. After a brief time in retail, Sam found himself in the lab (of course) and introducing digital to their workflow. It took a bad experience while getting some new equipment that drove him to open <a href="https://xyzdental.com.au/" rel="nofollow">XYZ Dental</a>, offering milling services and equipment to other labs in the area. Sam talks about growing up in the industry, how he approaches customer service, and why he joined the board of <a href="https://www.adia.org.au/" rel="nofollow">Australian Dental Industry Association</a> to help the profession grow. </p>

<h3>Are you in the market for top-notch digital equipment, such as mills, scanners, or furnaces? Well, the time to act is NOW! <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a>, has introduced unbeatable rates exclusively for customers in North America.</h3>

<h3>Ivoclar has made it easier for you to invest in cutting-edge digital equipment with lower-than-prime interest rates. Whether you&#39;re looking to upgrade your <a href="https://www.ivoclar.com/en_li/products/digital-equipment/programill-dry" rel="nofollow">milling capabilities</a>, enhance your <a href="https://www.ivoclar.com/en_li/products/digital-equipment/prograscan-ps7-lab-scanner" rel="nofollow">scanning technology</a>, or optimize your <a href="https://www.ivoclar.com/en_li/products/equipment/programat-ceramic-furnaces" rel="nofollow">furnace performance</a>, Ivoclar Digital has you covered.</h3>

<h3>To take advantage of this offer, the dedicated Digital Specialists at Ivoclar are ready to assist you.  For details on how to get in touch, visit Voicesfromthebench.com and the Ivoclar tab to find all the information you need to get started.</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3>

<hr>

<h3>Have you ever wanted to learn exocad? Do you find learning new design software overwhelming or just too costly because you have to go to a weekend course. Even if you have never used design any software before, we have the perfect solution for you to begin your exocad journey. Head over to the<a href="https://instituteofdigitaldentistry.com/" rel="nofollow"> Institute of Digital Dentistry</a> and select the “<a href="https://instituteofdigitaldentistry.com/live-courses/mastering-exocad-online-course-training/" rel="nofollow">Mastering Exocad Course</a>”.</h3>

<h3>Broken down to three segments, the amazing Marjorie will take you through Fundamentals, Intermediate, and Advanced  courses leaving you with the confidence to tackle most cases coming into your lab. I personally am going through all 70 lessons and find it one of the most thorough courses you can take at your own pace.</h3>

<h3>And for being a listener of the podcast, if you enter code <strong>VOICES</strong> when checking out they will take an additional 10% off any course they offer…. And they offer a ton of content for labs and clinics.</h3><p>Special Guest: Sam Thalassinos.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>We talk to many vendors and milling centers on the podcast. But never have we talked to a company in Australia that does both.  Sam Talassinos grew up in his father’s lab and never wanted to be in the industry. After a brief time in retail, Sam found himself in the lab (of course) and introducing digital to their workflow. It took a bad experience while getting some new equipment that drove him to open <a href="https://xyzdental.com.au/" rel="nofollow">XYZ Dental</a>, offering milling services and equipment to other labs in the area. Sam talks about growing up in the industry, how he approaches customer service, and why he joined the board of <a href="https://www.adia.org.au/" rel="nofollow">Australian Dental Industry Association</a> to help the profession grow. </p>

<h3>Are you in the market for top-notch digital equipment, such as mills, scanners, or furnaces? Well, the time to act is NOW! <a href="https://www.ivoclar.com/en_li" rel="nofollow">Ivoclar</a>, has introduced unbeatable rates exclusively for customers in North America.</h3>

<h3>Ivoclar has made it easier for you to invest in cutting-edge digital equipment with lower-than-prime interest rates. Whether you&#39;re looking to upgrade your <a href="https://www.ivoclar.com/en_li/products/digital-equipment/programill-dry" rel="nofollow">milling capabilities</a>, enhance your <a href="https://www.ivoclar.com/en_li/products/digital-equipment/prograscan-ps7-lab-scanner" rel="nofollow">scanning technology</a>, or optimize your <a href="https://www.ivoclar.com/en_li/products/equipment/programat-ceramic-furnaces" rel="nofollow">furnace performance</a>, Ivoclar Digital has you covered.</h3>

<h3>To take advantage of this offer, the dedicated Digital Specialists at Ivoclar are ready to assist you.  For details on how to get in touch, visit Voicesfromthebench.com and the Ivoclar tab to find all the information you need to get started.</h3>

<hr>

<h3>Whether you are looking to elevate your craftsmanship or looking to cut back costs, look no further – <a href="https://vitanorthamerica.com/en-US/VITA-MFT-Anterior-369,273,126133.html" rel="nofollow">VITA MFT Teeth</a> are the ultimate solution for creating lifelike and stunning smiles.</h3>

<h3>Crafted with precision and backed by cutting-edge technology, VITA MFT Teeth offers unparalleled esthetics and durability. And since <a href="https://vitanorthamerica.com/" rel="nofollow">VITA</a> believes in the power of experiencing excellence firsthand, for a limited time only, they’re offering you the chance to get a complimentary case sample. That’s right, a full case, absolutely free. Just visit <a href="https://www2.vitanorthamerica.com/mft/" rel="nofollow">vitanorthamerica.com/freemft</a></h3>

<h3>Don’t wait any longer to start providing your customers with a premium tooth at an economy price. Redeem your free case sample and if you’re ready to buy, VITA will even give you an extra 10% discount by shopping online on their newly launched online store.</h3>

<h3>Join the VITA family today.</h3>

<hr>

<h3><a href="https://www.candulor.com/en-us" rel="nofollow">Candulor</a> a dental supply company from Switzerland has solutions no matter if you are analog or digital</h3>

<h3>Check out their <a href="https://www.candulor.com/en-us/product-portfolio/tooth-lines/physioset-tcr" rel="nofollow">PhysioSet TCR</a> tooth line that has been complemented with 18 new shapes. A total of 48 age-appropriate anterior tooth shapes are available for the laboratory or dental practice to select from.</h3>

<h3>The <a href="https://ssop.swiss/en-us" rel="nofollow">Swiss School of Prosthetics</a> in Springfield, Missouri is the place to learn all things removable. America with get supported and supplied by the only authorized partner <a href="https://edmondsdentalsupply.com/" rel="nofollow">Edmonds Dental Supply</a></h3>

<h3>Candulor, High End Only</h3>

<hr>

<h3>Have you ever wanted to learn exocad? Do you find learning new design software overwhelming or just too costly because you have to go to a weekend course. Even if you have never used design any software before, we have the perfect solution for you to begin your exocad journey. Head over to the<a href="https://instituteofdigitaldentistry.com/" rel="nofollow"> Institute of Digital Dentistry</a> and select the “<a href="https://instituteofdigitaldentistry.com/live-courses/mastering-exocad-online-course-training/" rel="nofollow">Mastering Exocad Course</a>”.</h3>

<h3>Broken down to three segments, the amazing Marjorie will take you through Fundamentals, Intermediate, and Advanced  courses leaving you with the confidence to tackle most cases coming into your lab. I personally am going through all 70 lessons and find it one of the most thorough courses you can take at your own pace.</h3>

<h3>And for being a listener of the podcast, if you enter code <strong>VOICES</strong> when checking out they will take an additional 10% off any course they offer…. And they offer a ton of content for labs and clinics.</h3><p>Special Guest: Sam Thalassinos.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>254: The Full Story of Full Contour with Rob Laizure</title>
  <link>https://www.voicesfromthebench.com/254</link>
  <guid isPermaLink="false">9de34752-46c3-478c-aa01-beb55757288a</guid>
  <pubDate>Mon, 06 Feb 2023 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/9de34752-46c3-478c-aa01-beb55757288a.mp3" length="34801624" type="audio/mpeg"/>
  <itunes:episode>254</itunes:episode>
  <itunes:title>The Full Story of Full Contour with Rob Laizure</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>One of the largest design services in our industry is Full Contour and the president Rob Laizure comes on the podcast to tell us the story of scaling and growing to become what they are today along with their new partnership with 3shape</itunes:subtitle>
  <itunes:duration>1:12:21</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/9/9de34752-46c3-478c-aa01-beb55757288a/cover.jpg?v=1"/>
  <description>Be sure to come see ELVIS and BARB in the IVOCLAR (https://www.ivoclar.com/en_us) Grand Ballroom AB during LMT Lab Day Chicago 2023 (https://lmtmag.com/ivoclar)
February 24 &amp;amp; 25
Be sure to come see Barb on stage and join a great association. The Cal-Lab meeting February 23 &amp;amp; 24 in Chicago!
JOIN TODAY! (https://cal-lab.org/)
Let's face it. Digital is a majority of our workflow. At least for fixed and it's quickly becoming the workflow for removables. As labs scale, there has been a need for someone to handle the design side of the production. Enter Full Contour (https://www.fullcontour.com/). In 2011 Rob Laizure and his father decided to take their lab and dedicate it to only design services. Slowly scaling as they grew, they soon went from 3 technicians in an apartment to over 150 worldwide. Rob talks about the journey, the relationships, and the need to deliver 100% to labs. Now even bigger, Full Contour became part of the 3shape (https://www.3shape.com/) family and renamed 3Shape Design Services and still offers the amazing options and constant quality we are all use to.
Are you attending the LMT Lab Day show in Chicago from Feb 23rd-25th (https://lmtmag.com/lmtlabday)?  Join Ivoclar (https://www.ivoclar.com/en_us) as they celebrate their 100 Year Anniversary in the dental industry. A feat few have accomplished and it’s all thanks to you!  In the Ivoclar Grand Ballroom A&amp;amp;B, get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn firsthand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Lee Culp, Esther Schwenning, Yuki Momma, Dr Ed McLaren, Eric Kukucka and MORE...  For a full listing of speakers CLICK HERE! (https://lmtmag.com/ivoclar)
Also,  come and see us, Voices from the bench, as this will be our home on Feb 24th and 25th. Come by to say Hi, record with us and tell us what inspires you or just give Ivoclar a “Happy 100 years“ shout out on the podcast.
Does your lab use Magic Touch? If not, you should think about switching just so you can use icortica (https://icortica.com/). Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to icortica.com/voices (https://icortica.com/voices-from-the-bench/) to learn more or send an email to Rob Nazzal at rob@icortica.com and tell him you heard about it on Voices From the Bench!
 Special Guest: Rob Laizure.
</description>
  <itunes:keywords>dental, technician, laboratory, outsource, family, photography, digital, relationships, itero, trios, milling centers, cole bishop, argen integration, 3shape, dental wings, value, training, dropdental, artificial intelligence, dentures, partials, night guards, surgical guides, LMT Lab Day Chicago, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Be sure to come see ELVIS and BARB in the <a href="https://www.ivoclar.com/en_us" rel="nofollow">IVOCLAR</a> Grand Ballroom AB during <a href="https://lmtmag.com/ivoclar" rel="nofollow">LMT Lab Day Chicago 2023</a><br>
February 24 &amp; 25</p>

<p>Be sure to come see Barb on stage and join a great association. The Cal-Lab meeting February 23 &amp; 24 in Chicago!<br>
<a href="https://cal-lab.org/" rel="nofollow">JOIN TODAY!</a></p>

<p>Let&#39;s face it. Digital is a majority of our workflow. At least for fixed and it&#39;s quickly becoming the workflow for removables. As labs scale, there has been a need for someone to handle the design side of the production. Enter <a href="https://www.fullcontour.com/" rel="nofollow">Full Contour</a>. In 2011 Rob Laizure and his father decided to take their lab and dedicate it to only design services. Slowly scaling as they grew, they soon went from 3 technicians in an apartment to over 150 worldwide. Rob talks about the journey, the relationships, and the need to deliver 100% to labs. Now even bigger, Full Contour became part of the <a href="https://www.3shape.com/" rel="nofollow">3shape</a> family and renamed 3Shape Design Services and still offers the amazing options and constant quality we are all use to.</p>

<h3>Are you attending the <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day show in Chicago from Feb 23rd-25th</a>?  Join <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> as they celebrate their 100 Year Anniversary in the dental industry. A feat few have accomplished and it’s all thanks to you!  In the Ivoclar Grand Ballroom A&amp;B, get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn firsthand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Lee Culp, Esther Schwenning, Yuki Momma, Dr Ed McLaren, Eric Kukucka and MORE...  For a full listing of speakers <a href="https://lmtmag.com/ivoclar" rel="nofollow">CLICK HERE!</a></h3>

<h3>Also,  come and see us, Voices from the bench, as this will be our home on Feb 24th and 25th. Come by to say Hi, record with us and tell us what inspires you or just give Ivoclar a “Happy 100 years“ shout out on the podcast.</h3>

<hr>

<h3>Does your lab use Magic Touch? If not, you should think about switching just so you can use <a href="https://icortica.com/" rel="nofollow">icortica</a>. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to <a href="https://icortica.com/voices-from-the-bench/" rel="nofollow">icortica.com/voices</a> to learn more or send an email to Rob Nazzal at <a href="mailto:rob@icortica.com" rel="nofollow">rob@icortica.com</a> and tell him you heard about it on Voices From the Bench!</h3><p>Special Guest: Rob Laizure.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Be sure to come see ELVIS and BARB in the <a href="https://www.ivoclar.com/en_us" rel="nofollow">IVOCLAR</a> Grand Ballroom AB during <a href="https://lmtmag.com/ivoclar" rel="nofollow">LMT Lab Day Chicago 2023</a><br>
February 24 &amp; 25</p>

<p>Be sure to come see Barb on stage and join a great association. The Cal-Lab meeting February 23 &amp; 24 in Chicago!<br>
<a href="https://cal-lab.org/" rel="nofollow">JOIN TODAY!</a></p>

<p>Let&#39;s face it. Digital is a majority of our workflow. At least for fixed and it&#39;s quickly becoming the workflow for removables. As labs scale, there has been a need for someone to handle the design side of the production. Enter <a href="https://www.fullcontour.com/" rel="nofollow">Full Contour</a>. In 2011 Rob Laizure and his father decided to take their lab and dedicate it to only design services. Slowly scaling as they grew, they soon went from 3 technicians in an apartment to over 150 worldwide. Rob talks about the journey, the relationships, and the need to deliver 100% to labs. Now even bigger, Full Contour became part of the <a href="https://www.3shape.com/" rel="nofollow">3shape</a> family and renamed 3Shape Design Services and still offers the amazing options and constant quality we are all use to.</p>

<h3>Are you attending the <a href="https://lmtmag.com/lmtlabday" rel="nofollow">LMT Lab Day show in Chicago from Feb 23rd-25th</a>?  Join <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> as they celebrate their 100 Year Anniversary in the dental industry. A feat few have accomplished and it’s all thanks to you!  In the Ivoclar Grand Ballroom A&amp;B, get up close and personal with Ivoclar digital technology, materials, and an EPIC speaker lineup. Learn firsthand from many of the industry’s leading dental professionals as they share their tips and tricks for success.   Come and hear from Lee Culp, Esther Schwenning, Yuki Momma, Dr Ed McLaren, Eric Kukucka and MORE...  For a full listing of speakers <a href="https://lmtmag.com/ivoclar" rel="nofollow">CLICK HERE!</a></h3>

<h3>Also,  come and see us, Voices from the bench, as this will be our home on Feb 24th and 25th. Come by to say Hi, record with us and tell us what inspires you or just give Ivoclar a “Happy 100 years“ shout out on the podcast.</h3>

<hr>

<h3>Does your lab use Magic Touch? If not, you should think about switching just so you can use <a href="https://icortica.com/" rel="nofollow">icortica</a>. Icortica is a program that uses all the data you already collect in Magic Touch and puts it in one easy to see, use, and understand dashboard. Look at every account and see trends, sales, notes, payments, and even remake percentages. Use the data you already have to take your lab and your customer service to the next level. Elvis uses it daily and swears it is a huge part to his success working at the lab. Head over to <a href="https://icortica.com/voices-from-the-bench/" rel="nofollow">icortica.com/voices</a> to learn more or send an email to Rob Nazzal at <a href="mailto:rob@icortica.com" rel="nofollow">rob@icortica.com</a> and tell him you heard about it on Voices From the Bench!</h3><p>Special Guest: Rob Laizure.</p>]]>
  </itunes:summary>
</item>
  </channel>
</rss>
