Displaying 2 items of Voices from The Bench with the tag "saying no".
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409: John Wilson: Margins, Meaning, and Knowing When to Say No
January 26th, 2026 | 1 hr 6 mins
adaptability, burnout prevention, business alignment, craftsmanship, dental, dental lab ownership, digital dentistry, education, fundamentals, integrity, laboratory, lab–doctor relationships, leadership, legacy, margins, margins and meaning, mentorship, podcasting, pricing pressure, saying no, storytelling, sustainable growth, team culture, technician, trust, voices from the bench
Barb and Elvis welcome back John Wilson of Sunrise Dental Lab for a candid, reflective conversation about purpose, integrity, and longevity in the dental lab industry. John shares why he chose alignment over growth, how protecting his team and values reshaped his business, and why strong lab–doctor partnerships are built on trust, not price. The episode also dives into the inspiration behind his new podcast Margins & Meaning, focused on storytelling, connection, and reminding technicians they’re not alone.
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349: The Culture of Diamondhead Dental Lab with Darin & Mike Swartz
December 2nd, 2024 | 1 hr 4 mins
archibald, building relationships, cerec, culture, culture camp, dental, dentist, education, foundation, full arch smart people, growth, hands-on, hearts, high end, in-office, ios, laboratory, north star, opportunities, partner, passion, podcast, saying no, scanner program, technician, trust, voices from the bench, waxing, yearly retreat
Two brothers, that both went through the John Archibald apprenticeship program, eventually come together to open Diamondhead Dental Lab focusing on creating a culture of partnership and quality while always guided by their "north star".