At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn’t have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it’s not just about seeing what’s new—it’s about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn’t hurt either.

From wire-bending machines and digital ortho workflows to Vulcanite dentures and photogrammetry, this episode from the DLAT floor is packed with stories, laughs, and a whole lot of dental lab wisdom.

First up, the crew sits down with Jason Dyas — better known these days as the man behind Ortho Outlaw and everyone’s favorite outlaw mascot, Clyde. Jason shares his journey from construction work and garage-built orthodontic appliances to running successful ortho labs and diving headfirst into digital technology. What started with fax-machine marketing and Walmart bench grinders eventually evolved into automated wire-bending machines, digital scanning, social media content creation, and a growing mission to help older labs embrace modern workflows instead of shutting their doors. The conversation covers everything from AI-driven ortho tech and the future of wire bending to building a brand, traveling to industry events around the world, and how Ortho Outlaw became one of the most recognizable new names in orthodontic lab social media.

Then the podcast catches up with longtime friend of the show Jim Collis for an incredible deep dive into 45 years of dental technology experience. Jim talks about teaching hands-on courses at DLAT, helping labs transition from analog workflows into digital dentures and 3D printing, and why education is still the key to success in modern dentistry. From discussing AI-assisted denture design and automated workflows to reminiscing about fixing Vulcanite dentures and the earliest days of implants, Jim delivers one amazing story after another. Along the way, he shares lessons from his CDT journey, the mentors who shaped his career, his passion for consulting and education, and why he still loves this industry after nearly five decades. It’s equal parts history lesson, technology discussion, and classic Voices From the Bench chaos — complete with Star Trek references, Slurpee stories, and enough off-topic tangents to make Barb proud.

Special Guests: Clyde, Jason Dyas, and Jim Collis CDT.

If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing.

Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.

CAM has been a major topic lately, and a lot of that conversation keeps coming back to hyperDENT. But instead of just talking about the software itself, it’s worth looking at real-world experience. Imagine USA has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they’re not just selling and supporting it, they’re relying on it in their own production every single day. That’s what really sets them apart.

This week’s episode brings it full circle as Elvis reconnects with one of the podcast’s very first guests, Renata Bundy, now a longtime professor at New York City College of Technology. Along with her are two technicians who represent both sides of the journey—lab owner Roberto Rossi and workflow master Eugene Vega—creating a conversation that dives deep into education, mentorship, and what it really takes to succeed in today’s dental lab world.

Roberto shares his unlikely path from working sanitation in New York to building a thriving lab, Synergy Dental Studio, over nearly three decades. With a relentless focus on quality, constant improvement, and embracing digital (while still questioning it), he explains how his lab has grown into a tight-knit, high-level operation. Eugene adds perspective from inside the lab, describing his evolution from student to managing daily workflow, highlighting how important environment, mentorship, and work ethic are when transitioning from school to real-world production.

Renata ties it all together from the educational side, reflecting on over 20 years of teaching and how the program has evolved alongside the industry—from analog fundamentals to digital workflows—while still preparing students for the realities they’ll face after graduation. The group doesn’t shy away from the tough truths either: low starting pay, steep learning curves, and the high dropout rate among new technicians. But the message is clear—stick with it, find the right lab, and the opportunity is there.

It’s a conversation about growth, grit, and the importance of surrounding yourself with the right people—whether that’s in the classroom or the lab. And if nothing else, you’ll learn that a little Italian lunch might just be the secret to building a loyal team.

Special Guests: Eugene Vega, Renata Budny, CDT, TE, and Roberto Rossi.

If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing.

Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.

Alright, Voices From the Bench listeners—We’re coming to you live from Dallas at DLAT, and we had to grab a quick pop-in from the floor.

That’s right—because when you’re walking a show this big, you never know who you’re going to run into… and sure enough, we caught up with Jordan Greenberg—yeah, the HyperDent guy.

No booth this time, just cruising the floor, connecting with partners, supporting dealers, and checking in with labs looking to level up their workflows.

And get this—he’s not just talking theory. We’re talking fully automated solutions for preform abutments… no human nesting. That’s right—automation that knows your blank size, optimizes your workflow, and keeps production moving without missing a beat.

It’s the kind of innovation that’s pushing labs forward—faster, smarter, and more efficient.

So if you’re at DLAT, keep your eyes open… because the future of CAM might just be walking right past you.

This week, we catch up with the always entertaining and wildly unconventional Seth Potter—live from Paraguay. From sailing the world with his family to building a thriving remote design business, Seth shares a story that’s anything but typical. What starts as a conversation about exocad Insights quickly turns into a deep dive into faith, freedom, digital dentistry, and what it really takes to create a life on your own terms.

Seth walks us through his unique upbringing—growing up with a missionary dentist father, assisting on dental trips in the Dominican Republic, and spending his teenage years living on a sailboat. That early exposure to dentistry (and adventure) eventually led him into dental technology, where he combined analog fundamentals with a self-taught digital workflow to become a leader in remote design.

We also get into the evolution of his career—from working in a small lab and helping implement digital systems, to launching one of the first remote CAD design businesses in Canada. Seth shares how he hustled for his first clients (hint: it involves Indeed and a clever pitch), scaled through efficiency, and ultimately hit a breaking point that forced him to rethink balance, burnout, and what success actually looks like.

Now splitting his time between Canada and Paraguay, Seth has built a lifestyle that many dream about—while still pushing the limits of productivity, workflow systems, and digital education with exocad.

If you’ve ever thought about going remote, improving your efficiency, or just wondered what’s possible in this industry… this one’s for you.

Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.

Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.

Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.

Special Guest: Seth Potter.

If you’re passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I’m honored to be part of Ivoclar’s development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing.

Let’s continue to innovate, simplify, and create meaningful change—one smile at a time.

When it comes to digital dentures, design is easy—manufacturing is where things get messy.

That’s why the Elevate Denture Solution brings it all together. Built by Roland DGSHAPE, Ivoclar, and FOLLOW-ME! Technology Group, it combines machine, materials, and CAM into one fully optimized workflow—so you get consistent, high-quality results without the guesswork.

Want to simplify production and scale with confidence? Check it out at rollanddga.com/elevate.

This week, Elvis and Barb finally track down the always-on-the-move Katie (now Katherine!) Wilcox to hear her journey from dental assisting to lab tech to helping shape one of the industry’s fastest-growing digital solutions companies. What starts as a conversation about avoiding small talk and loving lab life quickly turns into a deep dive into outsourcing, automation, and how labs are surviving (and thriving) in a post-COVID world.

Katherine shares how her early curiosity in the back of a dental office led her into dental technology, why she fell in love with the bench, and what pulled her out of it into sales and software. From cold-calling labs during COVID to helping scale a global design center, she offers a behind-the-scenes look at how outsourcing evolved from “no way” to “no-brainer” for labs trying to manage workload and staffing challenges.

The conversation shifts into the evolution from Evident to EviSmart, where the focus is now on automation, workflow optimization, and reducing the chaos of digital file management. Katherine breaks down how connecting systems, eliminating repetitive tasks, and adding AI-driven QC is helping labs do more with less—without sacrificing quality.

Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.

Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars.

Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.

Special Guest: Katherine Wilcox.

Walking the Lab Day Chicago floor? Make it worth it.

Stop by the FOLLOW-ME! hyperDENT booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like Axsys, Imagine, DOF, and Roland.

Collect stamps at booths you’re likely visiting anyway and get entered to win some great giveaways—including this year’s grand prize: a foldable Honda electric scooter.

You’re already walking the floor. Now it might carry you.

Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026*

• Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/
• LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday
• Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/
• exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026

This week Elvis and Barb sit down with Helen Tanaka — a removable, implant, and digital workflow specialist whose career started in one of the most relatable ways possible: as a dental lab driver. What began as a job delivering cases quickly turned into a full-blown passion once she stepped inside the lab and saw what technicians were creating. From trimming dies and waxing copings to managing labs, supporting implant surgeries, teaching doctors chairside, and leading removable and implant teams, Helen shares a journey built on curiosity, persistence, and a deep drive to understand the why behind everything in dental technology.

Helen talks about working her way through crown and bridge fundamentals before discovering her true passion in removables, dentures, implants, and occlusion. After getting real-world lab experience, she attended dental technology school, studied all six specialties, and continued expanding her knowledge through advanced occlusion training and continuing education. She explains why understanding morphology, materials, and occlusal principles is critical — especially today — and why technicians must know more than just the steps of fabrication. For Helen, dentures and implant prosthetics offer the ultimate puzzle, combining anatomy, function, and problem-solving in ways that keep her constantly engaged.

The conversation dives deep into digital dentistry, guided surgery, and removable workflows, with Helen sharing her early experiences launching digital denture and sleep appliance programs long before the workflows were polished. She discusses digital record capture, stackable surgical guides, implant planning, photogrammetry, and where digital still needs improvement — especially for removable prosthetics. While she embraces technology, she stresses that software is only as good as the technician behind it, and that skipping fundamentals creates bigger problems later. Digital is powerful, but it doesn’t replace understanding.

Education is a major theme throughout the episode. Helen regularly teaches doctors and technicians, speaks at courses, supports live implant conversions, and works with dental students. She emphasizes that many clinicians today lack confidence in dentures and removable workflows, often because fundamentals are under-taught, and she sees technicians as essential partners in closing that gap. She and the hosts discuss how removable cases are frequently rushed, underpaid, and misunderstood — even though they replace a critical body function — and why slowing down, capturing correct records, and returning to basics solves many of the “mystery” failures labs see every day.

Helen also shares stories from her time with large organizations and clinical teams, including MicroDental, ClearChoice, Arklign, and implant education centers, where she has worked in technical service, management, training, and quality oversight roles. She talks about networking, mentoring, never burning bridges, and investing in people coming up in the industry. Her approach to both dentistry and life centers around curiosity and accountability — always asking why, always backing decisions with data, and always trying to do the right thing even when no one is looking.

Throughout the episode, the energy stays fun and honest, with stories about speeding delivery runs, early digital growing pains, chairside save-the-case moments, and the reality of fixing cases that skipped key steps. Helen brings passion, technical depth, and a strong belief that knowledge should be shared, not guarded. It’s a conversation about growth, fundamentals, digital evolution, and why great technicians still matter more than ever.

If you want to grow your business, you need clear insight into what’s happening inside your operation and across your customer journey. That’s where Icortica comes in.

At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next.

Plus, the Icortica team is incredibly responsive and feels like a true partner in our success.

If you’re serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow.

Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting.

Barb and Elvis will be on site bringing you exclusive interviews, plus don’t miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars.

Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.

Special Guest: Helen Tanaka.

We return to the "Olympics of Dental", IDS in Cologne Germany. Set up very nicely in the exocad booth, Elvis and Barb got to talk to three more amazing people from around the world. THANK YOU EXOCAD!!

We start the episode with Amy Tate who joined her uncle a year ago at nexus dental laboratory because she saw all the amazing places it has taken him. Now enrolled in a 3 year online course, a mentorship, and also working in the lab, Amy is all in with dental technology and shares her hopes for the future.

Then we chat with Rami Gamil, who years ago saw a need for dental technology in Egypt. After getting a degree in it in France, Rami now owns multiple locations called TriScan that provides iOS, CBCT, and bunch of other digital services to local dentists. His next focus is all about education.

We wrap up the episode with the dental technician to Denturists, Pam Rehm. Growing up in Canada, Pam spent a fair amount of time in a dental chair. That drove her to become a dental technician and she found out how great the Denturist community was. After getting into teaching, she truly found her passion. She’s now with Argen Canada and her focus is making sure Denturists get a digital workflow that works for their practice.

### Take it from Laura Prosser, the digital marketing manager for Ivoclar North America. She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na. We'll see you there.

Special Guests: Amy Tate, Pam Rehm, and Rami Gamil.

Make sure you visit Ivoclar at LMT Lab Day Chicago 2025. Ivoclar will be in their usual spot at Grand Ballroom A&B in the East Tower, on the Gold Level. Right across from the registration desk.

Register today!

Make sure you come see VOICES FROM THE BENCH recording from the Ballroom all weekend!

We had the pleasure of sitting down with Jonny Jakson, a name synonymous with innovation in dental technology. Known affectionately as "Jonny Exocad," Jonny's journey is a testament to the power of family, passion, and the relentless pursuit of excellence in the dental lab industry.

Johnny's story begins in a family deeply rooted in dental technology. His uncle, a successful dental lab owner, became a pivotal mentor, inspiring Jonny to dive headfirst into the world of dental technology. From a young age, Johnny was exposed to the world of digital dentistry.

One of the standout aspects of Johnny's career is his dedication to education and empowering the next generation of dental technicians. Johnny shares his insights on the versatility of Exocad, emphasizing its ability to create any prosthetic imaginable. His commitment to educating others on using this powerful tool is evident, as he offers training and support to both labs and clinicians, ensuring they can maximize the software's potential.

Evolve: https://evolvedentistry.com/
Evolution Dental Lab: https://evolutiondental.net/

EZ Ref iOS implant location: https://evolvedentistry.com/product/ez-ref/

You are invited to Ivoclar’s IPS e.max Panel Discussion Friday, February 22nd stating at 3:00 at LMT Lab Day in Chicago. Our very own Barb Warner will be on stage with Jessica Birrell, Stephenie Goddard, Mike Roberts, Jed Archibald and Dr. Ken Malament as they dive into the world of e.max. After the panel discussion, Ivoclar will host a Happy Hour to commemorate this 20-year milestone. So, please join us by registering at Labday.com/Ivoclar.

Special Guest: Jonny Jakson.

Vision 21 at Caesar's Palace in Las Vegas - January 16-18
Cal Lab Meeting at the Swissôtel in Chicago February 20-21
LMT Lab Day Chicago in the IVOCLAR BALLROOM - February 20-22
IDS 2025 in the EXOCAD booth in Cologne, Germany - March 25-29

When choosing implant components, there are a lot of options out there. You COULD go OEM, but there is a lot to be said about cost and workflow when going with a third party option. How do you choose which option to go with? This episode we discuss why two people have chosen DESS Dental Solutions for their implant workflow. Jimmy Stegall has been educating in our industry for years. Now he has opened his own company to help educate more called Here To Serve Dental. Saro Hatzakortzian is the CEO of Alien Milling Technologies that mill many different situations on probably every platform available. After a brief update on what they have been up to since their last episode, Jimmy and Saro get into why they use DESS for their cases. We talk about MUAs, ti bases, screws, drivers, millable blanks, overdenture abutments, and so much more. Hear it from people that use them and not sell them.

Molar City: https://youtu.be/uDGVFDcgKbM?si=70rnaLl46IHt4zkq

Listen to John Wilson from Sunrise Dental Lab and take your own lab to the next level by getting in on some of Ivoclar's End of the Year deals on equipment. If you are looking for your first or looking to expand your capabilities, Ivoclar has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.

Special Guests: Jimmy Stegall and Saro Hatzakortzian.

On September 11th in Fort Worth, Texas, the 10th annual Race For the Future will take place to raise money for the Foundation For Dental Laboratory Technology. Barb is doing her 9th solo race and Elvis is teaming up with Mark Williamson and Bobby Kenney to form The Abutments. Go to dentallabfoundation.org and click on the DONATE TODAY button. There you need to log in or create an account. Then select “Race for the Future” and enter the name of either Barb Warner or the Abutments, then the amount you want to donate: https://fdlt.memberclicks.net/donor-form

This week we talk to Charlie Barbour from the UK. Charlie comes on to talk about how though an engineering program, he found the dental laboratory industry. Getting hired at Bristol Crown, a lab-to -lab milling center for the ALS Dental Group. He starts by loading mills and scanning models, and soon noticed of how many of the crowns looked the same. Pushed by self-learning, Charlie was soon designing crowns in Exocad and he even started making teeth libraries for other labs in the ALS group. Going back to lab school, he had an assignment of drawing crowns and a new passion started. Now Charlie is taking his art to the next level by creating detailed and brightly colored pieces that include not only crowns, but implants, abutments, full arches, dentures, and so much more.

Check out his art and get yourself a few prints: https://www.redbubble.com/people/cimbdesign/shop?asc=u

Introducing Ivotion Digital Dentures from Ivoclar – Experience unparalleled precision and efficiency with Ivoclar‘s state-of-the-art digital denture workflow.

Ivotion is available in their patent pending monolithic disc that combines denture base and tooth materials in one seamless puck. Or if you lab needs more flexibility, Ivotion is also available as stand-alone discs - Ivotion Base, Dent and Dent Multi all in 98mm width to fit your favorite milling machine.

With Ivotion you can streamline your lab’s processes, reduce production time, and enhance patient satisfaction. Elevate your lab's capabilities with Ivotion Digital Dentures – where innovation meets perfection. Discover the future of dentures today with Ivoclar." Thanks for your continued support of the podcast Ivoclar.

Join the GOLDEN BENCH CLUB! All you have to do is leave us a 5-star review and comment on the Apple Podcast app (or any other app and email us a screen shot) and we will read your review on the podcast and welcome you to the Golden Bench Club. This super elite club is only for the best of the best

Special Guest: Charles Barbour.

First up is dental technician that is working on business development at Nobel Biocare, Chuck Genco. Chuck is 35 year veteran in various dental labs. He's now with Nobel Biocare helping them create a solution based digital workflow with a emphasis on "time to teeth". He talks about his journey, his role at Nobel, and what some interesting things they are working on.

Then we talk to two friends in Spain, from Syria, working in Sweden. Yousef Ibrahim is a ceramist. Maher Al Hanfeish is the cad/cam technician. After leaving Syria, they both found their way to the same lab in Sweden and have been friends ever since. They talk about their journey into the lab, getting to Sweden, and their daily life in a lab.

As a special BONUS, we talk to the Chair of the Foundation for Dental Laboratory Technology, Jen Ludwig and the Executive Director, Lindsey Rowan. They both come on to talk about the upcoming Race for the Future happening on September 15th, 2024 in Fort Worth, Texas.

Join the Race: https://fdlt.memberclicks.net/donor-form

DONATE TODAY: https://fortworth.californiatriathlon.org/Race/Register/?raceId=99407

Introducing Ivotion Digital Dentures from Ivoclar – Experience unparalleled precision and efficiency with Ivoclar‘s state-of-the-art digital denture workflow.

Ivotion is available in their patent pending monolithic disc that combines denture base and tooth materials in one seamless puck. Or if you lab needs more flexibility, Ivotion is also available as stand-alone discs - Ivotion Base, Dent and Dent Multi all in 98mm width to fit your favorite milling machine.

With Ivotion you can streamline your lab’s processes, reduce production time, and enhance patient satisfaction. Elevate your lab's capabilities with Ivotion Digital Dentures – where innovation meets perfection. Discover the future of dentures today with Ivoclar." Thanks for your continued support of the podcast Ivoclar.

Join the GOLDEN BENCH CLUB! All you have to do is leave us a 5-star review and comment on the Apple Podcast app (or any other app and email us a screen shot) and we will read your review on the podcast and welcome you to the Golden Bench Club. This super elite club is only for the best of the best.

Special Guests: Chuck Genco, Jennifer Ludwig, CDT, Lindsey Rowan, Maher Al Hanfeish , and Yousef Ibrahim.