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    <fireside:hostname>web02.fireside.fm</fireside:hostname>
    <fireside:genDate>Fri, 15 May 2026 03:44:43 -0500</fireside:genDate>
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    <title>Voices from The Bench - Episodes Tagged with “Ups”</title>
    <link>https://www.voicesfromthebench.com/tags/ups</link>
    <pubDate>Mon, 11 Nov 2024 06:00:00 -0500</pubDate>
    <description>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</description>
    <language>en-us</language>
    <itunes:type>episodic</itunes:type>
    <itunes:subtitle>A Dental Laboratory Podcast</itunes:subtitle>
    <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
    <itunes:summary>A weekly podcast dedicated to the dental laboratory industry. Featuring anyone associated with the profession from all over the world. Host are in their own dental laboratory every day making teeth and interviewing people from the industry on their time off. New episodes every Monday morning.
</itunes:summary>
    <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/cover.jpg?v=3"/>
    <itunes:explicit>no</itunes:explicit>
    <itunes:keywords>Dental Laboratory, Dentistry, Removable, Fixed, Crowns, teeth, technicians, CDT, dentures, partials, mills, printers, dentist, zirconia, emax</itunes:keywords>
    <itunes:owner>
      <itunes:name>Elvis Dahl &amp; Barb Warner</itunes:name>
      <itunes:email>info@voicesfromthebench.com</itunes:email>
    </itunes:owner>
<itunes:category text="Health &amp; Fitness">
  <itunes:category text="Medicine"/>
</itunes:category>
<itunes:category text="Science">
  <itunes:category text="Life Sciences"/>
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  <title>346: Easing the Pain of Case Entry with Randy Berry &amp; Jessica Wallen</title>
  <link>https://www.voicesfromthebench.com/346</link>
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  <pubDate>Mon, 11 Nov 2024 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/16180945-d875-40fd-b6c8-926db8416ef0.mp3" length="60229216" type="audio/mpeg"/>
  <itunes:episode>346</itunes:episode>
  <itunes:title>Easing the Pain of Case Entry with Randy Berry &amp; Jessica Wallen</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>This week we talk to Randy Berry and Jessica Wallen who have taken on the task of doing remote case entry and invoicing for labs. With their company Certaineed Consulting, they can log in the incoming work while you concentrate on doing the incoming work. </itunes:subtitle>
  <itunes:duration>1:02:40</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/1/16180945-d875-40fd-b6c8-926db8416ef0/cover.jpg?v=1"/>
  <description>&lt;p&gt;Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it's never anything that a lab could outsource... until now.  This week we meet &lt;strong&gt;Randy Berry&lt;/strong&gt; and &lt;strong&gt;Jessica Wallen&lt;/strong&gt; who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (&lt;a href="https://www.certainteed-consulting.com/" target="_blank" rel="nofollow noopener"&gt;https://www.certainteed-consulting.com/&lt;/a&gt;), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. &lt;/p&gt;

&lt;h3&gt;Listen to John Wilson from &lt;a href="https://www.sunrisedentallaboratory.com/index.php" target="_blank" rel="nofollow noopener"&gt;Sunrise Dental Lab&lt;/a&gt; and take your own lab to the next level by getting in on some of &lt;a href="https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&amp;amp;utm_medium=content_tile&amp;amp;utm_campaign=equipment_promo" target="_blank" rel="nofollow noopener"&gt;Ivoclar's End of the Year deals&lt;/a&gt; on equipment. If you are looking for your first or looking to expand your capabilities, &lt;a href="https://www.ivoclar.com/en_us" target="_blank" rel="nofollow noopener"&gt;Ivoclar&lt;/a&gt; has just what you need at a time where it's best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don't let the new year come thinking you should have bettered your lab.&lt;/h3&gt;

&lt;p&gt;Special Guests: Jessica Wallen and Randall Berry.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory, metal printers, partials, technical, waiting, remote, photos, call, phone, UPS, code books, production software, sick days, shades, enty, hold, ios, communication, departments, printing, outsourcing, 72 hours, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it&#39;s never anything that a lab could outsource... until now.  This week we meet <strong>Randy Berry</strong> and <strong>Jessica Wallen</strong> who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (<a href="https://www.certainteed-consulting.com/" rel="nofollow">https://www.certainteed-consulting.com/</a>), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. </p>

<h3>Listen to John Wilson from <a href="https://www.sunrisedentallaboratory.com/index.php" rel="nofollow">Sunrise Dental Lab</a> and take your own lab to the next level by getting in on some of <a href="https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&utm_medium=content_tile&utm_campaign=equipment_promo" rel="nofollow">Ivoclar&#39;s End of the Year deals</a> on equipment. If you are looking for your first or looking to expand your capabilities, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> has just what you need at a time where it&#39;s best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don&#39;t let the new year come thinking you should have bettered your lab.</h3><p>Special Guests: Jessica Wallen and Randall Berry.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Many labs outsource something. Designs, milling, or printing to ease the workflow and be able to do more work efficiently. But what about case entry and billing? Sometimes people put their best employees in those departments to make sure everything comes in correctly and more importantly gets invoices correctly. But it&#39;s never anything that a lab could outsource... until now.  This week we meet <strong>Randy Berry</strong> and <strong>Jessica Wallen</strong> who says they can handle all of our incoming and outgoing work for a fraction of the cost of what you pay someone to do it. Randy and Jessica worked in a lab and struggled with case entry. Even in their smallish lab. Randy has run many large labs and saw that no matter what size, this was a bottleneck in any lab. It was Jessica that said there should be a better way. They started Certaineed Consulting (<a href="https://www.certainteed-consulting.com/" rel="nofollow">https://www.certainteed-consulting.com/</a>), where they have a team of remote people that will do everything you are currently doing with your incoming and outgoing work. They talk about where the idea came from, how they set it up for each individual labs, how they overcame all the questions you have about it, and how it can help you find more technicians that are already in your lab. </p>

<h3>Listen to John Wilson from <a href="https://www.sunrisedentallaboratory.com/index.php" rel="nofollow">Sunrise Dental Lab</a> and take your own lab to the next level by getting in on some of <a href="https://www.ivoclar.com/en_us/campaigns/ivoclar-equipment-promotions-2024?utm_source=website&utm_medium=content_tile&utm_campaign=equipment_promo" rel="nofollow">Ivoclar&#39;s End of the Year deals</a> on equipment. If you are looking for your first or looking to expand your capabilities, <a href="https://www.ivoclar.com/en_us" rel="nofollow">Ivoclar</a> has just what you need at a time where it&#39;s best to invest. Head over to Ivolcar.com or contact your local rep for all the deals today. Don&#39;t let the new year come thinking you should have bettered your lab.</h3><p>Special Guests: Jessica Wallen and Randall Berry.</p>]]>
  </itunes:summary>
</item>
<item>
  <title>142: Keep On Trackin': Richard Pickard From Inventrix and LabTrac</title>
  <link>https://www.voicesfromthebench.com/142</link>
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  <pubDate>Mon, 14 Dec 2020 06:00:00 -0500</pubDate>
  <author>Elvis Dahl &amp; Barb Warner</author>
  <enclosure url="https://aphid.fireside.fm/d/1437767933/e7665600-2cb9-4cb2-b0ba-2eada9f69007/70246dac-ed14-4ca5-af6b-694091797e16.mp3" length="29047789" type="audio/mpeg"/>
  <itunes:episode>142</itunes:episode>
  <itunes:title>Keep On Trackin': Richard Pickard From Inventrix and LabTrac</itunes:title>
  <itunes:episodeType>full</itunes:episodeType>
  <itunes:author>Elvis Dahl &amp; Barb Warner</itunes:author>
  <itunes:subtitle>Lab production software is not talked about very often, but it should be. It's important and crucial for many labs to have software to make them more efficient.  Richard Pickard from Inventrix comes on the podcast to talk about the history of LabTrac, how and why it works, and what they are working on for the future. </itunes:subtitle>
  <itunes:duration>1:00:22</itunes:duration>
  <itunes:explicit>no</itunes:explicit>
  <itunes:image href="https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/e/e7665600-2cb9-4cb2-b0ba-2eada9f69007/episodes/7/70246dac-ed14-4ca5-af6b-694091797e16/cover.jpg?v=1"/>
  <description>&lt;p&gt;Regardless of size, dental laboratories need to be productive, efficient, and to deliver products on time. Imagine a software that can help you do all those things so you can free up time to concentrate on the quality and consistency. Richard Pickard came to the US with a concept of helping dental labs with their production. He started &lt;a href="http://inventrix.us.com/homePage.html" target="_blank" rel="nofollow noopener"&gt;Inventrix&lt;/a&gt;, a company that makes the&lt;a href="http://inventrix.us.com/product.html" target="_blank" rel="nofollow noopener"&gt; LabTrac Enterprise software&lt;/a&gt; that will allow labs to schedule cases and track them in real-time. Richard talks about the history of LabTrac, how LabTrac works (when you let it work), why it's a good fit for most labs but not all, and what amazing advancements and partnerships they are creating to bring you a better LabTrac in the future. &lt;/p&gt;

&lt;h3&gt;The &lt;a href="https://www.aurident.com/p5/" target="_blank" rel="nofollow noopener"&gt;UP 3D P5 milling maching&lt;/a&gt; from &lt;a href="https://www.aurident.com/" target="_blank" rel="nofollow noopener"&gt;Aurident &lt;/a&gt;is a 5 axis, efficient, dry mill. Great for milling zirconia, PMMA and wax. It boasts software that produces high precision and fast milling. It can mill a crown in 14 minutes and the tool life yields about 60-80 hours of quality restorations. A game changer for labs of all sizes, big and small. For under $20K, a small lab can now do their own milling instead of outsourcing and reducing their profits. Quite impressive! Give Aurident a call at 800-422-7373 or you can visit their website at aurident.com.&lt;/h3&gt;

&lt;hr&gt;

&lt;h3&gt;
&lt;a href="https://whipmix.com/" target="_blank" rel="nofollow noopener"&gt;Whip Mix&lt;/a&gt; is now providing its milling customers with &lt;a href="https://whipmix.com/products/prima-milling-tools/" target="_blank" rel="nofollow noopener"&gt;Prima Milling Tools&lt;/a&gt;, the high performance milling tools engineered specifically for Roland mills. This new tool range outperforms the competition. The results show not only that the tools last 29% longer than most others, their precision creates pin-point accuracy, ensuring a perfect fit for the patient.&lt;/h3&gt;

&lt;h3&gt;The uncoated tools save up to 40% per restoration over the market leaders, but you can save 20% on these great tools through January 10, 2021!  To take advantage of this offer, VISIT WHIPMIX.COM OR CALL (800) 626-5651&lt;/h3&gt;

&lt;p&gt;Special Guest: Richard Pickard.&lt;/p&gt;
</description>
  <itunes:keywords>dental, technician, laboratory, schedule, due date, steps, templates, software, zimbis, intra oral scanners, Trios, 3shape, itero, medit, ups, fedex, podcast, voices from the bench</itunes:keywords>
  <content:encoded>
    <![CDATA[<p>Regardless of size, dental laboratories need to be productive, efficient, and to deliver products on time. Imagine a software that can help you do all those things so you can free up time to concentrate on the quality and consistency. Richard Pickard came to the US with a concept of helping dental labs with their production. He started <a href="http://inventrix.us.com/homePage.html" rel="nofollow">Inventrix</a>, a company that makes the<a href="http://inventrix.us.com/product.html" rel="nofollow"> LabTrac Enterprise software</a> that will allow labs to schedule cases and track them in real-time. Richard talks about the history of LabTrac, how LabTrac works (when you let it work), why it&#39;s a good fit for most labs but not all, and what amazing advancements and partnerships they are creating to bring you a better LabTrac in the future. </p>

<h3>The <a href="https://www.aurident.com/p5/" rel="nofollow">UP 3D P5 milling maching</a> from <a href="https://www.aurident.com/" rel="nofollow">Aurident </a>is a 5 axis, efficient, dry mill. Great for milling zirconia, PMMA and wax. It boasts software that produces high precision and fast milling. It can mill a crown in 14 minutes and the tool life yields about 60-80 hours of quality restorations. A game changer for labs of all sizes, big and small. For under $20K, a small lab can now do their own milling instead of outsourcing and reducing their profits. Quite impressive! Give Aurident a call at 800-422-7373 or you can visit their website at aurident.com.</h3>

<hr>

<h3><a href="https://whipmix.com/" rel="nofollow">Whip Mix</a> is now providing its milling customers with <a href="https://whipmix.com/products/prima-milling-tools/" rel="nofollow">Prima Milling Tools</a>, the high performance milling tools engineered specifically for Roland mills. This new tool range outperforms the competition. The results show not only that the tools last 29% longer than most others, their precision creates pin-point accuracy, ensuring a perfect fit for the patient.</h3>

<h3>The uncoated tools save up to 40% per restoration over the market leaders, but you can save 20% on these great tools through January 10, 2021!  To take advantage of this offer, VISIT WHIPMIX.COM OR CALL (800) 626-5651</h3><p>Special Guest: Richard Pickard.</p>]]>
  </content:encoded>
  <itunes:summary>
    <![CDATA[<p>Regardless of size, dental laboratories need to be productive, efficient, and to deliver products on time. Imagine a software that can help you do all those things so you can free up time to concentrate on the quality and consistency. Richard Pickard came to the US with a concept of helping dental labs with their production. He started <a href="http://inventrix.us.com/homePage.html" rel="nofollow">Inventrix</a>, a company that makes the<a href="http://inventrix.us.com/product.html" rel="nofollow"> LabTrac Enterprise software</a> that will allow labs to schedule cases and track them in real-time. Richard talks about the history of LabTrac, how LabTrac works (when you let it work), why it&#39;s a good fit for most labs but not all, and what amazing advancements and partnerships they are creating to bring you a better LabTrac in the future. </p>

<h3>The <a href="https://www.aurident.com/p5/" rel="nofollow">UP 3D P5 milling maching</a> from <a href="https://www.aurident.com/" rel="nofollow">Aurident </a>is a 5 axis, efficient, dry mill. Great for milling zirconia, PMMA and wax. It boasts software that produces high precision and fast milling. It can mill a crown in 14 minutes and the tool life yields about 60-80 hours of quality restorations. A game changer for labs of all sizes, big and small. For under $20K, a small lab can now do their own milling instead of outsourcing and reducing their profits. Quite impressive! Give Aurident a call at 800-422-7373 or you can visit their website at aurident.com.</h3>

<hr>

<h3><a href="https://whipmix.com/" rel="nofollow">Whip Mix</a> is now providing its milling customers with <a href="https://whipmix.com/products/prima-milling-tools/" rel="nofollow">Prima Milling Tools</a>, the high performance milling tools engineered specifically for Roland mills. This new tool range outperforms the competition. The results show not only that the tools last 29% longer than most others, their precision creates pin-point accuracy, ensuring a perfect fit for the patient.</h3>

<h3>The uncoated tools save up to 40% per restoration over the market leaders, but you can save 20% on these great tools through January 10, 2021!  To take advantage of this offer, VISIT WHIPMIX.COM OR CALL (800) 626-5651</h3><p>Special Guest: Richard Pickard.</p>]]>
  </itunes:summary>
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