Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry’s best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father’s repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It’s equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter.

Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.

Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Then we bring back the wonderful Steve Campbell from Nexus Dental Laboratory in the UK. Steve is at IDS speaking for exocad and the new exocad ART. He talks about how with exocad, AI, and a video of a patient talking, we can create a video of the patient talking with their new teeth that haven't even been made yet. Steve also updates on Nexus since the last recording and the importance of encouraging your technicians to do better then you.

Lastly we talk to Dr. Nicolas Rohde from VHF Milling Machines. Dr. Rohde started with a business degree and a PhD in Organizational Practices. While in Maryland during school, he meets his wife and takes a job with a implant company and that's how he into dental. That company was a reseller for VHF mills and that is how he found them Dr. Rohde talks about moving back to Germany to run the US division, what sets their mills apart from others, and why they take the time to have their own CAM software to run their mills.

Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster!

Special Guests: Dr. Nicolas Rohde, Juan David Jaramillo Gómez, Luis Diego Monsalve Hoyos, and Steve Campbell RDT.

Usually when a dentist starts making their own restorations, they are Cerec crowns. But with all the advances in milling, printing, and now Artificial Intelligence it's becoming easier for clinics to have a in-office lab. Dr. Austin Vetter from Vetter Dental in Fargo North Dakota sees a lot of potential in employing and training an assistant to do the duties of a dental technician. Being a fan of technology and utilizing it for a streamlined workflow, Dr. Vetter comes on the podcast to talk about the equipment he uses, the software that makes it possible, the importance of the craft after the machine, and more importantly, as a clinician, where he sees dental laboratories place in a industry that is becoming more and more automated.

Whip Mix is thrilled to announce their most recent addition to their milling product line. Introducing the DWX-53DC from DGSHAPE. This powerful mill satisfies your 'NEED FOR SPEED'. Three reasons to consider this mill:

1. It has 3 times the gripping power for PMMA.

2. It mills 30% faster.

3. The integrated webcam allows you to monitor a milling project from anywhere, on any device.

Go to tinyurl.com/WhipMixRolandMill to learn how you can take your milling to the next level.

Special Guest: Dr. Austin Vetter.

We Team Up Dental Video Blog

Dental Services Group is proud to support the National Board of Certification in Dental Technology and proudly promotes certification for dental technicians throughout their national network of laboratories. The CDT Designation sets certified dental technicians apart from others in their field demonstrating a mastery of knowledge and applied skills in the art of dentistry. Certification also raises the standards of dental health through education in all aspects of dental technology. At Dental Services Group, they believe dentistry plays a significant role in the healthcare ecosystem and is committed to providing solutions to benefit the overall health and wellbeing of the patient. Visit nbccert.org to learn more about becoming a CDT and dentalservices.net to learn more about how DSG supports the dental community.

With the new addition of a FormLabs Form 3B Printer at Elvis' lab, he can already see how great this printer is. With an easier set up and larger build plate, this printer that starts at only $4,999 is sure to help the lab achieve the desired results at a fraction of the time. Head over to [bit.ly/form-voices](bit.ly/form-voices) to reserve a seat for the FormLabs Live Talk Show: Tuesday, September 15th at 2:00 PM EST - "Think Big: A New Choice for High-Volume Dental Production"

Special Guests: Greg Everett and Nick Alonge.

BEGO™ Varseo XS 3D Printer and the printed temporary crown

Whip Mix is very excited to announce the new PRO 4K large format 3D printer from Asiga. It’s ideal for printing any kind of model, dentures, splints, surgical guides, impression trays and more.

The Asiga Pro 4K DLP printer is priced at under $25,000, has a large build plate and is available in both 65µm and resolution versions. For information about the Asiga Pro 4K, visit www.whipmix.com.

Special Guest: Saro & Raffi Hatzakortzian.