I joined the Finger Lakes Dental Care Lab team in February of 2022, taking over as the Dental Lab Manager. We’re a small “in-house” lab in the Finger Lakes region of New York.
I have been in the dentistry field since 2014, when I started as a patient service representative and then transitioned to lab work two years later. I’m passionate about teeth and helping patients find their smiles again, and am blessed to serve my hometown community. I was born and raised in Canandaigua, NY and only left for my time in college at the Art Institute of Pittsburgh, where I studied Graphic Design.
I have one teenage son Braydon, and when I’m not at work and busy being a mom, I enjoy swimming, graphic design, crafting, concerts, and exploring the Finger Lakes.
Jess Gray has been a guest on 2 episodes.
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404: Rik Jacobs & Jess Gray: Gradient Dentures and Grit: Two Conversations from Lab Fest 2025
December 22nd, 2025 | 1 hr 12 mins
3d printing, all-on-x, analog workflow, dental, dentures, digital dentures, digital workflow, exocad, facial scanning, hard-soft appliances, in-house lab, instarisa, lab growth, lab ownership, laboratory, multi-color, multi-material, night guards, pmma, production dentistry, technician, technician education, voices from the bench, voxel printing, zirconia
Live from NOLA Lab Fest, we talk with Rik Jacobs of Novenda Technologies about a game-changing, production-scale 3D printer that can print full dentures and hard/soft appliances in true multi-material, multi-color—without supports and with massive throughput. Then we catch up with Jess Gray, who shares her journey from front desk to running a fast-growing, digitally driven in-house lab, blending analog and digital workflows, facial scanning, All-on-X, and leadership lessons from the bench up.
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264: Dancing in the Ivoclar Ballroom at Lab Day Chicago with Patric Frank, Jess Mashewske, and Randi & Scott James
April 17th, 2023 | 59 mins 25 secs
3d printing, 3shape, architect, bench test, bleaching, construction, customer service, dental, dso, electronics, german, hair salon, heart, innovation, ivoclar, laboratory, moving, new york, podcast, removable, technician, training, voices from the bench
We bring you 3 great conversations from the Ivoclar Grand Ballroom at LMT Lab Day Chicago 2023. We talk to Patric Frank, the CMO for Ivoclar. Then we chat to Jess Mashewske who runs a lab for a small DSO, and finish up with the tradition of talking to Randi and Scott James.