Displaying all 3 Episode of Voices from The Bench with the tag “crm”.
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401: Seth Smith and Ryan Alexander: From Chaos to Clicks: The GreatLab.io Upgrade
December 1st, 2025 | 1 hr 6 mins
ai mapping, automation, bad scans, booking, capacity planning, case management, cloud-based, communication, crm, data migration, dental, dental lab, digital dentistry, digital workflow, doctor communication, ds core, efficiency, greatlab.io, integrations, itero, lab operations, lab software, laboratory, lms, medit, onboarding, paperless, production tracking, scan quality, scanhub, shipping integration, task management, technician, technician workflow, vitality dental arts, voices from the bench
Seth Smith from Greatlab.io joins the podcast to share how his team built a modern, automation-driven lab management system that streamlines booking, communication, scanning, and workflow for labs of all sizes. Ryan Alexander from Vitality Dental Arts explains how switching to GreatLab dramatically reduced calls, sped up case processing, improved technician efficiency, and transformed their day-to-day operations almost overnight.
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295: Growth Through Solution Based Sales with David Lesh
November 20th, 2023 | 1 hr 6 mins
buying signals, cal-lab, captek, concert dental, crm, dale dental, dental, empress, follow up, gross margin, laboratory, podcast, role play, sales, technician, territory, top of mind, turn around times, voices from the bench
Even if you are not a "salesperson", everyone in the lab plays a part in the growth of the lab. This week David Lesh from 8 and 9 Consulting comes on to talk about his background, putting together a sales plan, the art of strategic pauses, and selling by providing solutions and not price.
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249: A Feather In Your CAP with Rob Nazzal and icortica
January 2nd, 2023 | 58 mins 57 secs
3m, bar graphs, bob cohen, cam, crm, culture, dental, laboratory, lava, lmt lab day chicago, mentors, mills, podcast, roland, scanner, tech support, technician, true definition scanner, vision 21, voices from the bench
We are joined by co-creator and past CEO of CAP (Custom Automated Prosthetics), Rob Nazzal. Rob talks about getting into the dental industry, starting and running CAP, and his new venture of using data and analytics to grow labs with icortica.