Voices from The Bench

449: Dylan Paolicell, Erica DiManna, & Tom Heusing from NOLA Lab Fest 2026 Part 1

November 2nd, 2026  |  51 mins 17 secs

1250 mpa zirconia, 3D printing, 3d printed dental appliances, 3d pro zir ultra, CAD/CAM, advancing dental technology, aidite, aidite dental materials, aidite technical support, aidite zirconia, american academy of prosthodontics, automated workflows, barbara, bonadent, bonadent training, bridges, cad software, cad/cam dentistry, competitive differentiation, create your future, creative skills in dentistry, customer support, dental 3d printing, dental anatomy, dental business development, dental business strategy, dental cad/cam systems, dental career paths, dental ceramic firing, dental ceramics, dental company growth, dental conference, dental continuing education, dental crowns, dental customer relationships, dental demonstrations, dental design, dental education, dental education podcast, dental equipment suppliers, dental events, dental furnace calibration, dental industry, dental industry 2026, dental industry advancements, dental industry collaboration, dental industry 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efficiency, innovation in dentistry, intraoral scanners, lab teamwork, laboratory management, laboratory workflow automation, lmt lab day chicago, material testing, michael wandling, milling and printing, modern dental laboratories, next generation of technicians, nola labfest, nola labfest 2026, nola labfest interviews, partial dentures, photography and dentistry, printed partial dentures, product trials, production automation, reducing manual tasks, research and development, restorative dental materials, restorative dentistry, sintering temperatures, skilled technicians, strategic partnerships, stronger zirconia, technical expertise, technician development, technology and craftsmanship, technology-driven dentistry, tom heusing, translucent zirconia, voices from the bench, voices from the bench aidite, voices from the bench bonadent, voices from the bench nola labfest, voices from the bench podcast episode, workflow optimization, workforce development, zirconia, zirconia sintering, zirconia technical support, zirconia translucency, zirconia troubleshooting

This week are at NOLA LabFest with Dylan Paolicelli from Bonadent, who shares his journey from photography to digital dentistry, the future of automation, and training the next generation of technicians. Then, Erica DiManna and Tom Heusing from Aidite discuss new zirconia, hands-on technical support, strategic partnerships, and how to stand out in a competitive industry.

446: Matt Travis: The Guy Who Gets Dental Labs Paid

October 12th, 2026  |  1 hr 5 mins

$5000 collection, Business growth, accounts management, accounts receivable, accounts receivable management, ar management, bad debt, barbara, burton associates, business credit, business debt, business finance strategies, business finances, business lessons, business management, business operations, business ownership, business partnerships, business policies, business success, cash flow, cash flow management, collecting payments, collecting what you are owed, collection agency, collection fees, collection process, collection services, collection strategies, collections industry, commercial collections, contingency collections, credit application policies, credit applications, credit checks, credit history, credit management, credit policies, credit risk, customer accountability, customer credit, customer debt, customer payment history, customer relationships, customer screening, daily sales outstanding, deadbeat accounts, debt collection, debt recovery, delinquent accounts, dental business podcast, dental industry challenges, dental industry conversations, dental industry podcast, dental lab, dental lab advice, dental lab best practices, dental lab business, dental lab collections, dental lab collections advice, dental lab community, dental lab education, dental lab finances, dental lab industry, dental lab interviews, dental lab invoices, dental lab leadership, dental lab networking, dental lab operations, dental lab owners, dental lab podcast, dental lab professionals, dental lab resources, dental lab revenue, dental lab solutions, dental lab stories, dental lab success, dental laboratory, dental laboratory management, dental laboratory podcast, dental office relationships, dental offices, dental practices, dental technicians, dental technology, dentist payments, dentist relationships, doctor accounts, doing great work, dso, elvis dahl, employee payroll, entrepreneurship, extending credit, financial accountability, financial best practices, financial planning, financial protection, financial responsibility, financial risk, financial stability, first collection, getting invoices paid, getting paid, getting paid for your work, healthy cash flow, invoice collection, invoice disputes, lab bills, lab overhead, lab ownership, lab profitability, large unpaid balances, legal collections, managing a dental lab, managing customer accounts, matt travis, mike zuber, mike zuber story, nonpaying customers, outstanding balances, overdue invoices, past due accounts, past due invoices, payment delays, payment follow up, payment policies, payment terms, professional collections, protecting cash flow, protecting your business, protecting your lab, recovering unpaid debts, revenue management, risk management, running a dental lab, six figure debt, slow paying customers, small business, small business finances, third party collections, unpaid dental lab bills, unpaid invoices, voices from the bench, voices from the bench podcast

This week we sit down with Matt Travis from Burt and Associates to talk about collecting unpaid invoices in the dental lab industry. From wild collection stories to credit applications and protecting your accounts receivable, Matt explains why doing great work means nothing if you don’t get paid!

Episode 431: exocad Insights 2026 Part 5: Beth Collington, Josh Jakson, & Robert Norton

June 29th, 2026  |  56 mins 10 secs

3d design, 3d modeling, CAD/CAM, advanced dental technology, advanced workflows, ai crown, ai dentistry, ai in dental labs, ai-assisted dentistry, ai-powered design, artificial intelligence, automotive parts design, bench talk, beth collington, cad design, cad designer, cad workflow, clinicians, continuing education, creative cad applications, crown and bridge, crown design, crown finalization, crown production, custom grills, custom jewelry, custom restorations, dental automation, dental business, dental cad, dental cad community, dental cad experts, dental cad software, dental cad training, dental collaboration, dental community, dental conference, dental craftsmanship, dental design, dental design innovation, dental design software, dental design techniques, dental discussion, dental education, dental educators, dental engineering, dental expertise, dental future, dental industry, dental industry leaders, dental industry podcast, dental innovation, dental innovation summit, dental jewelry, dental lab, dental lab future, dental lab professionals, dental lab technology, dental laboratory, dental laboratory management, dental laboratory podcast, dental laboratory workflows, dental leadership, dental manufacturing, dental manufacturing technology, dental podcast, dental professionals, dental prosthetics, dental restorations, dental scanning, dental software, dental software experts, dental software innovation, dental software platform, dental software training, dental software updates, dental solutions, dental technician, dental technician life, dental technician training, dental technology, dental technology conference, dental technology education, dental technology experts, dental technology trends, dental trends, dental workflow efficiency, dental workflow management, dental workflow solutions, dental workflows, digital dental education, digital dental laboratory, digital dental revolution, digital dental solutions, digital dentistry, digital dentistry podcast, digital design solutions, digital impressions, digital lab, digital manufacturing, digital prosthetics, digital restoration design, digital solutions, digital tools, digital transformation, digital workflows, emerging technology, exocad, exocad america, exocad community, exocad ecosystem, exocad innovations, exocad insights, exocad training, exocad users, exocad users meeting, exohub, freeform design, future of dentistry, future-ready dentistry, industry insights, industry leaders, industry networking, innovation in dentistry, intraoral scanning, josh jackson, lab technology, lab-to-clinic communication, laboratory best practices, laboratory conversations, laboratory digital transformation., laboratory education, laboratory education and training, laboratory efficiency, laboratory excellence, laboratory growth, laboratory innovation, laboratory management, laboratory operations, laboratory perspective, laboratory productivity, laboratory support, laboratory technicians, laboratory technology, laboratory technology trends, mallorca, mallorca conference, modern dental laboratory, modern dentistry, next generation dentistry, podcast, production laboratory, production workflows, professional development, restorative dentistry, restorative technology, restorative workflows, robert norton, software development, software flexibility, technician education, technician insights, technician perspective, technician training, technician-led innovation, technology adoption, technology and dentistry, technology in dentistry, vftb, voices from the bench, workflow automation, workflow improvements, workflow integration, workflow optimization, workflow technology

While at Exocad Insights in Mallorca, Elvis and Barb catch up with Beth Collington, President of Exocad America, to discuss the continued growth of digital dentistry, the importance of education, and how Exocad is helping make digital workflows more accessible across the industry.

Then Josh Jackson and Robert Norton join the conversation to share insights from the lab and training side of Exocad. From AI Crown and Crown Finalization to creative applications beyond dentistry, they discuss the latest innovations, real-world workflows, and where digital technology is taking the profession next.