Voices from The Bench

Episode 435: Matt Everatt is Making the Invisible Profession Visible

July 27th, 2026  |  58 mins 50 secs

3d printing, 3d printing dentistry, adaptability, adapting to change, additive manufacturing, agile business, agile dental laboratory, ai and dentistry, ai dental technology, ai future, ai in dentistry, ai trends, airway appliances, airway health, amazon prime, anaplastology, anti-snoring devices, artificial ears, artificial eyes, artificial intelligence, artisan, artistry, artistry in dentistry, attention to detail, attracting technicians, audible, audiobook, audiobooks, author, barb, behind the restoration, behind the scenes, behind the smile, better future, better health, better patient outcomes, better sleep, bite splints, bleaching trays, blockbuster, book recommendation, book review, book writing, brand positioning, british dental technician, building a business, building teams, business agility, business book, business coach, business coaching, business disruption, business efficiency, business excellence, business exit, business growth, business identity, business innovation, 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bridge, custom appliances, custom dental appliances, customer expectations, customer service, delegation, dental artisans, dental business, dental cad cam, dental career, dental ceramics, dental community, dental conferences, dental expertise, dental healthcare, dental industry, dental industry author, dental industry history, dental industry networking, dental industry podcast, dental industry regulation, dental innovation, dental insurance, dental journalism, dental lab, dental lab acquisitions, dental lab book, dental lab business, dental lab entrepreneur, dental lab future, dental lab industry podcast, dental lab innovation, dental lab leadership, dental lab management, dental lab marketing, dental lab modernization, dental lab networking, dental lab owner, dental lab perspective, dental lab pricing, dental lab profitability, dental lab success, dental lab workflow, dental laboratory, dental laboratory business, dental laboratory communication, dental laboratory evolution, dental 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technicians, dental technology, dental technology advancements, dental technology education, dental technology future, dental technology innovation, dental technology inspiration, dental technology podcast, dental technology podcast episode, dental technology professionals, dental technology revolution, dental technology trends, dental technology worldwide, dental trade shows, dentist collaboration, dentist laboratory communication, dentist laboratory relationship, dentist technician relationship, dentures, developing technicians, differentiation, digital consumers, digital dental laboratory, digital dentistry, digital dentistry revolution, digital disruption, digital future, digital lab, digital transformation, digital workflow, disruptive technology, doctor technician communication, don't be blockbuster, education, efficiency, elevating dental technicians, elevating dental technology, elvis, embracing change, embracing opportunity, embracing technology, emerging technology, employee engagement, employee retention, employees as partners, empowering employees, entrepreneurial journey, entrepreneurial lessons, entrepreneurial mindset, entrepreneurship, evolving dental industry, excellence in dental technology, excellence in dentistry, exit strategy, facial prosthetics, fast turnaround, finding your niche, future of dental laboratories, future of dental technicians, future of dental technology, future of dentistry, future technicians, future-proof your lab, future-proofing, future-proofing dental labs, global dental industry, growing a business, growth mindset, growth opportunities, healthcare innovation, healthcare professionals, healthcare technology, helping patients, hidden profession, hiring technicians, history of dental technology, hope, hope for the future, hospital dental technology, hospital dentistry, hospital laboratory, illegal manufacturing, impact, improving lives, improving patient care, improving patient experience, independent dental lab, independent 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lovefilm, low-cost dentistry, making a difference, mandibular advancement devices, mandibular advancement splints, market disruption, marketing, marketing strategy, matt everatt, matt everatt interview, matthew everatt, maxillofacial prosthetics, maxillofacial surgery, maxillofacial technology, mentorship, milling, mindset, modern consumers, modern dental laboratory, modern dental technician, modern dental technician career, modern dental technology, motivation, motivational book, netflix, neurosurgery, new opportunities, next generation technicians, nhs dental laboratory, nhs dentistry, niche marketing, night guards, nonfiction, obturators, occlusal appliances, occlusal splints, ocular prosthetics, on-demand service, open laboratories, operational efficiency, opportunity, opportunity in dental labs, opportunity in dentistry, opportunity in technology, optimism, oral appliance therapy, oral appliances, oral health professionals, organizational growth, orthodontic appliances, orthodontic retainers, orthodontic technology, orthodontics, overcoming adversity, patient care, patient experience, patient impact, patient outcomes, patient-centered care, peer support, people management, people-first business, personal development, personal growth, personal journey, podcast conversation, podcast guest, positive business culture, positive culture, positive future, positive mindset, positivity, precision, premium dental laboratory, premium dentistry, premium pricing, premium service, premium turnaround, price competition, pricing strategy, pride in dental technology, pride in dentistry, pride in laboratory work, private dental laboratory, private dentistry, private equity, private ownership, process improvement, productivity, professional articles, professional book, professional challenges, professional community, professional development, professional evolution, professional excellence, professional growth, professional history, professional identity, professional 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sleep quality, snoring, snoring lab, snoring treatment, solutions for snoring, speaking out, specialization, specialized services, speed of service, staff development, staff retention, standing out, starting a business, starting a dental lab, startup strategy, storytelling, study models, successful dental businesses, successful dental labs, successful entrepreneurs, successful technicians, succession planning, sustainable business, sustainable growth, systemization, systemized business, talent acquisition, teaching hospitals, team building, team members, teamwork, technical excellence, technical expertise, technical skill, technician advocacy, technician collaboration, technician perspective, technician shortage, technician stories, technician visibility, technology adoption, technology and dentistry, technology future, technology trends, telling the story, the future is digital, the invisible profession, the invisible profession book, thought leadership, training technicians, 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Matt Everatt joins Elvis and Barb to talk about his incredible journey through the dental laboratory industry, from maxillofacial prosthetics and sleep apnea appliances to co-founding a successful dental lab and eventually writing The Invisible Profession. They dive into the challenges facing dental technicians, the dangers of becoming a "busy fool," and why embracing technology, standing out, and becoming a true clinical partner are essential for the future of the laboratory industry.

Episode 434: From FDLA 2026: Chris Bradley, Richard Wodzinski, Dawn Roniger, & Kaveh Shams

July 20th, 2026  |  1 hr 3 mins

abutments, accuracy, all-on-x, analog dentistry, anterior restorations, apprentices, apprenticeship, artistry, automation, bl1, bleaching shades, brushing techniques, cad design, cad/cam, cam software, canada, ceramics, ceramics course, ceramics workflow, chairside, chemistry, chris bradley, chroma, cobalt chrome, collaboration, color science, consumables, continuing education, craftsmanship, creation, creation porcelain, custom recipe, custom shades, custom strategies, custom workflow, dawn roniger, demonstrations, dental community, dental innovation, dental lab, dental laboratory, dental materials, dental podcast, dental technician, dental technology, denture workflow, dentures, design software, digital dentistry, digital evolution, digital solutions, digital workflow, disc changer, e.max, education, education programs, efficiency, engineering, enrico steger, esthetics, excellence, exocad, fdla, florida dental laboratory association, full arch, future of dentistry, gc america, gc initial, gingiva, glaze, hands-on training, harley street, hue, hybrids, hyperdent, implant bars, innovation, italy, javier, kaveh shams, kolinsky brushes, lab owner, lab values, laboratory education, laboratory management, laboratory solutions, layering, lectures, lithium disilicate, london, m2, m5, m6, machine maintenance, magic color, matisse, mentorship, military school, milling, milling center, milling machine, milling strategies, modular design, monolithic, murano glass, nesting, open architecture, open system, optishade, oral design, patient outcomes, photography, physics, pink porcelain, pmma, polarized camera, polycarbonate, porcelain, porcelain systems, precision, predictable results, productivity, ranger school, remake reduction, remakes, removables, richard wodzinski, scanner, self-service, shade analysis, shade matching, shade recipe, single centrals, smileline, smileline usa, software development, software integration, stain, symposium, technical support, technician training, technology, titanium, trade shows, value, vendors, voices from the bench, webinars, willie geller, workflow, workflow consistency, workflow optimization, young technicians, zirconia, zirconia staining, zirkonzahn

From the FDLA Symposium, Elvis and Barb welcome Chris Bradley, Richard Wodzinski, and Dawn Roniger to discuss the latest in shade matching, ceramics, and the technology helping labs achieve more predictable results. Then Kaveh Shams from Zirkonzahn Canada shares his journey into digital dentistry while talking milling, education, and the philosophy that's made Zirkonzahn a leader in the industry.

Episode 433: From FDLA 2026: Morris Fucarino, Enja Dorjchuluun, Joseph Núñez Reyes

July 13th, 2026  |  1 hr 20 mins

3d printing, analog dentistry, analog techniques, articulators, barb, belt-driven handpieces, biomedical engineering, board service, boutique laboratory, cad/cam, cam, carbon printers, career development, career growth, casting, cdt, ceramics, certification, certified dental technician, collaboration, community, continuing education, continuing growth, craftsmanship, cross-training, customer service, dedication, dental community, dental content creator, dental craftsmanship, dental industry, dental innovation, dental lab, dental laboratory, dental manufacturing, dental materials, dental podcast, dental technician, dental technology, dentistry, dentures, digital content, digital dentistry, digital transformation, digital workflow, e.max, education, efficiency, elvis, enja dorjchuluun, excellence, expansion, experience, fdla, fdla board, fdla symposium, florida, florida dental laboratory association, focus magazine, full gold crowns, future of dentistry, future technicians, general manager, gold restorations, gps digital dental lab, gps digital rpd, handpieces, hands-on education, heygears, high noble alloy, hiring, icpr junior college, implant restorations, implants, impressions, industry veterans, innovation, inspiration, instagram, ivoclar pm7, joseph núñez reyes, knowledge, lab day, labfest, laboratory careers, laboratory culture, laboratory growth, laboratory leadership, laboratory life, laboratory management, laboratory operations, leadership, legacy, lifelong learning, lithium disilicate, mentorship, milling, milling center, model work, morris fucarino, national board for certification, nbc, nesting, networking, next generation, night guards, one-man lab, operations, organized dentistry, orlando, passion, passion for dentistry, patients, perseverance, pfm, pmma, porcelain fused to metal, post-processing, problem solving, professional development, puerto rico, qc, quality, quality control, relationships, roland, roland mills, sakr dental arts, scanning, smiles, social media, soft tissue models, state association, stone models, success., supervisors, team building, teamwork, technician, technician education, technician pride, technician recognition, technician spotlight, technician stories, technician training, technicians, technology, turnaround time, voices from the bench, volunteering, waxing, webinars, workflow, workflow optimization, zirconia, zirconia milling

From the FDLA Symposium, Elvis and Barb sit down with three passionate technicians who represent the past, present, and future of the profession. Morris Fucarino reflects on an incredible 50 years as a CDT and the value of lifelong learning, Enja Dorjchuluun shares how she's helping shape the future of Florida's dental laboratory community through Sakr Dental Arts and the FDLA Board, and Joseph Núñez Reyes discusses his journey from Puerto Rico to GPS Digital Dental Lab and his dream of inspiring the next generation of technicians.

432: Felix Chung: Imagine That an Aerospace Engineer Turned into a Dental Nerd

July 6th, 2026  |  1 hr 3 mins

3d printing, 3shape, 98mm puck, additive manufacturing, aerospace engineering, cad design, cad/cam, compatible implants, crown and bridge, custom abutments, datron d5, dental business, dental cad, dental cam, dental innovation, dental lab, dental laboratory, dental manufacturing, dental materials, dental podcast, dental software, dental technology, digital dentistry, digital transformation, digital workflow, dof scanner, engineering, entrepreneurship, exocad, exocad insights, felix chung, georgia tech, hyperdent, imagine, imilling, implant bars, implant components, implant dentistry, implant restorations, ims icore, in-house milling, innovation, jordan greenberg, keystone dental, lab day, laboratory efficiency, laboratory growth, laboratory workflow, milling, milling center, milling machines, milling strategies, mist, nasa, oem, open systems, outsourcing, prosthetics, restorative dentistry, scan bodies, sic implants, technical support, ti-base, titanium bars, titanium nitride, united states navy, voices from the bench, walter reed, zirconia, zirconzahn

This week we sit down with Felix Chung from Imagine to hear the incredible story of how an aerospace engineering graduate and NASA intern unexpectedly found his passion in dental technology. From building one of the industry's leading digital dentistry companies to discussing milling, CAD/CAM, implant components, and the future of laboratory workflows, Felix shares the lessons, risks, and innovations that have shaped his journey over the past 15 years.

Episode 431: exocad Insights 2026 Part 5: Beth Collington, Josh Jakson, & Robert Norton

June 29th, 2026  |  56 mins 10 secs

3d design, 3d modeling, advanced dental technology, advanced workflows, ai crown, ai dentistry, ai in dental labs, ai-assisted dentistry, ai-powered design, artificial intelligence, automotive parts design, bench talk, beth collington, cad design, cad designer, cad workflow, cad/cam, clinicians, continuing education, creative cad applications, crown and bridge, crown design, crown finalization, crown production, custom grills, custom jewelry, custom restorations, dental automation, dental business, dental cad, dental cad community, dental cad experts, dental cad software, dental cad training, dental collaboration, dental community, dental conference, dental craftsmanship, dental design, dental design innovation, dental design software, dental design techniques, dental discussion, dental education, dental educators, dental engineering, dental expertise, dental future, dental industry, dental industry leaders, dental industry podcast, dental innovation, dental innovation summit, dental jewelry, dental lab, dental lab future, dental lab professionals, dental lab technology, dental laboratory, dental laboratory management, dental laboratory podcast, dental laboratory workflows, dental leadership, dental manufacturing, dental manufacturing technology, dental podcast, dental professionals, dental prosthetics, dental restorations, dental scanning, dental software, dental software experts, dental software innovation, dental software platform, dental software training, dental software updates, dental solutions, dental technician, dental technician life, dental technician training, dental technology, dental technology conference, dental technology education, dental technology experts, dental technology trends, dental trends, dental workflow efficiency, dental workflow management, dental workflow solutions, dental workflows, digital dental education, digital dental laboratory, digital dental revolution, digital dental solutions, digital dentistry, digital dentistry podcast, digital design solutions, digital impressions, digital lab, digital manufacturing, digital prosthetics, digital restoration design, digital solutions, digital tools, digital transformation, digital workflows, emerging technology, exocad, exocad america, exocad community, exocad ecosystem, exocad innovations, exocad insights, exocad training, exocad users, exocad users meeting, exohub, freeform design, future of dentistry, future-ready dentistry, industry insights, industry leaders, industry networking, innovation in dentistry, intraoral scanning, josh jackson, lab technology, lab-to-clinic communication, laboratory best practices, laboratory conversations, laboratory digital transformation., laboratory education, laboratory education and training, laboratory efficiency, laboratory excellence, laboratory growth, laboratory innovation, laboratory management, laboratory operations, laboratory perspective, laboratory productivity, laboratory support, laboratory technicians, laboratory technology, laboratory technology trends, mallorca, mallorca conference, modern dental laboratory, modern dentistry, next generation dentistry, podcast, production laboratory, production workflows, professional development, restorative dentistry, restorative technology, restorative workflows, robert norton, software development, software flexibility, technician education, technician insights, technician perspective, technician training, technician-led innovation, technology adoption, technology and dentistry, technology in dentistry, vftb, voices from the bench, workflow automation, workflow improvements, workflow integration, workflow optimization, workflow technology

While at Exocad Insights in Mallorca, Elvis and Barb catch up with Beth Collington, President of Exocad America, to discuss the continued growth of digital dentistry, the importance of education, and how Exocad is helping make digital workflows more accessible across the industry.

Then Josh Jackson and Robert Norton join the conversation to share insights from the lab and training side of Exocad. From AI Crown and Crown Finalization to creative applications beyond dentistry, they discuss the latest innovations, real-world workflows, and where digital technology is taking the profession next.

430: exocad Insights 2026 Part 4: Dr. Zhiqiang Luo, Alyson Bravo, & Tobias Specht

June 22nd, 2026  |  1 hr 7 mins

analog skills, ann arbor, bite finder, brazil, cad/cam, career development, career journey, case planning, china, clinical faculty, clinical instructor, clinical scientist, clinician, clinicians, collaboration, communication, community, community building, conference highlights, continuing education, countryside of brazil, cross-functional collaboration, customer feedback, customer support, customer-driven development, data acquisition, dental care, dental conference, dental convention, dental craftsmanship, dental designer, dental ecosystem, dental education, dental industry, dental innovation, dental lab, dental laboratory, dental leadership, dental manufacturing, dental materials, dental professionals, dental software, dental students, dental technology, dentures, design software, digital adoption, digital center, digital communication, digital dentistry, digital dentures, digital future, digital solutions, digital transformation, digital workflow, dream trip, education, education and training, education programs, event experience, exhibition hall, exocad, exocad insights 2026, exocad reseller, fixed restorations, fixed workflows, friendships, future clinicians, future of dentistry, glam night, global connections, global dentistry, global travel, hands-on learning, hong kong, ids, ids germany, implementation, industry partnerships, industry trends, innovation, innovation culture, innovation pipeline, inspiration, international attendees, international dental community, ivoclar, ivotion, keynote, laboratory communication, laboratory excellence, laboratory owner, laboratory partnerships, laboratory workflow, learning, lectures, lifelong learning, majorca, mallorca, mentorship, milling, motivation, networking, paraguay, paraná, passion for dentistry, podcast community, podcast listener, presentations, problem solving, product development, product integration, product launches, professional growth, professional inspiration, professional networking, prosthetics, remote design, removable prosthetics, removable workflows, restorative dentistry, restorative solutions, scanners, self-taught, siosp, social media, software integration, software training, spain, speaker, são paulo, teamwork, technician, technician training, technicians, technology adoption, technology leadership, training, travel, university of michigan, user feedback, voices from the bench, work ethic, workflow efficiency, workflow integration, workflow optimization, workflow refinement

This week from exocad Insights 2026 in Mallorca, Elvis and Barb sit down with Dr. Zhiqiang Luo to discuss how dental education is evolving alongside rapidly advancing digital workflows and why strong analog fundamentals still matter. They also meet Alyson Bravo, a dental technician from Brazil whose journey to the event highlights the power of digital dentistry, global connections, and lifelong learning. Rounding out the episode, Tobias Specht from Ivoclar shares insights into the company's latest innovations, its ongoing collaboration with exocad, and how customer feedback continues to shape the future of digital dental technology.

429: exocad Insights 2026 Part 3: Andreea Bordea, Denisse Ramos, & Daniela Torres

June 15th, 2026  |  1 hr 9 mins

3d printing, acrylic, additive manufacturing, advanced materials, aesthetic dentistry, all-on-x, analog dentistry, analog skills, andreea bordea, artistic dentistry, bridges, cad designer, cad/cam, career growth, ceramco, ceramics, ceramics technician, ceramist, chairside, chile, clinical workflow, clinician communication, collaboration, composite, continuing education, cosmetic dentistry, creativity, crowns, customer service, danny designer, denisse ramos, dental artistry, dental business, dental community, dental culture, dental education, dental entrepreneur, dental events, dental influencer, dental innovation, dental lab, dental laboratory, dental lectures, dental materials, dental podcast, dental scanner, dental tech community, dental technician, dental technology, denture teeth, dentures, design services, design technician, digital dentistry, digital design, digital future, digital lab, digital smile design, digital transformation, digital workflow, e.max, education, education journey, entrepreneurship, esthetics, exocad, exocad hero, exocad hub, exocad insights, exocad training, female technicians, full arch, furnaces, future of dentistry, global dentistry, implants, influencer, innovation, inspiration, instagram, international dentistry, ivoclar, kol, lab communication, lab day, lab efficiency, lab life, lab owner, ladies of the mill, layering, leadership, mallorca, mallorca 2026, manufacturing, maryland bridge, mentorship, milling, milling center, milling workflows, mod institute, modern dentistry, nadl, networking, new stetic usa, outsourcing, passion, patient care, porcelain, prosthetics, remote design, removables, restorative dentistry, romania, sales, scanning, shade matching, smile design, social media, spain, staining, startup lab, subtractive manufacturing, teamwork, technician life, technology, translucency, treatment planning, veneers, voices from the bench, waxing, women in dentistry, workflow, workflow integration, workflow optimization, workflow solutions, youtube learning, zirconia, zirconia shading

At exocad Insights, Elvis and Barb sit down with Andreea Bordea, Denisse Ramos, and Daniela Torres to talk about digital dentistry, social media, exocad, zirconia, 3D printing, and building careers around the world. From Spain to Florida to Chile, each conversation shows how passion and technology are transforming the dental lab industry.

428: exocad Insights 2026 Part 2: Pinhas Adar, Javier Perez Lopez, & Dora Rodrigues

June 8th, 2026  |  1 hr 4 mins

advanced dentistry, advanced workflow, aesthetic cases, aesthetics, analog artistry, analog skills, analog workflow, arkansas, artistry, atlanta, bite adjustment, cad/cam, ceramics, ceramist, certified trainer, chairside conversion, collaboration, continuing education, conversions, craftsmanship, custom prosthetics, customization, dental accuracy, dental artistry, dental cad, dental collaboration, dental communication, dental community, dental craftsmanship, dental design, dental education, dental events, dental excellence, dental family, dental future, dental industry, dental innovation, dental innovation summit, dental inspiration, dental lab, dental laboratory, dental leadership, dental materials, dental mentors, dental milling, dental networking, dental passion, dental passion project, dental philosophy, dental podcast, dental software, dental speakers, dental support, dental symposium, dental technician, dental technology, dental workflows, digital dentistry, digital evolution, digital impressions, digital lab, digital solutions, digital technician, digital tools, digital workflow, dts, education, education platform, esthetic dentistry, exocad, exocad insights, exocad trainer, fixed prosthetics, friendship, full arch, full arch workflow, full mouth restoration, global dentistry, hands-on courses, high-end dentistry, high-end restorations, human connection, implant bridge, implant cases, implant dentistry, implant planning, implant prosthetics, implant retained prosthetics, implant workflow, in-house milling, innovation, inspiration, international speakers, intraoral scanner, io connect, lab life, lab management, lab owner, lab technician, lab workflow, laboratory education, learning, learning environment, lectures, legacy, london, mallorca, mentorship, milling, milling center, milling machine, modern dentistry, networking, new jersey, no-prep veneers, occlusion, oral design, oral rehabilitation, partial cad, passion, passive fit, photogrammetry, pink porcelain, portugal, precision dentistry, precision fit, problem solving, prosthetic design, prosthetics, removable prosthetics, restorative dentistry, restorative design, restorative excellence, restorative materials, restorative workflow, screw-retained prosthetics, seoul symposium, sharing knowledge, smile design, spain, split bar, split file, switzerland, teaching, teamwork, teamwork culture, teamwork dentistry, technician community, technician life, technician respect, technician training, technology integration, titanium bars, trainer, trento memorial, veneers, voices from the bench, willi geller, workflow efficiency, workflow integration, workflow optimization, zirconia, zirconia bridge, zirconia workflow

At exocad Insights 2026, we talk with members of Oral Design International Foundation, Pinhas Adar and Javier Perez Lopez about the lasting legacy of Willi Geller and the importance of passion, mentorship, and community in dental technology. Then Dora Rodrigues shares her journey into advanced digital workflows, becoming a certified exocad trainer, and teaching full-arch dentistry around the world.

415: Lab Day Chicago 2026 (& Cal-Lab) Part 1 with Jeff Stronk, April Newell, & Joey Hunter

March 9th, 2026  |  1 hr 16 mins

additive manufacturing, analog dentistry, april newell, cal-lab, cal-lab 100, chrome cobalt, dental, dental 3d printing, dental business growth, dental career paths, dental craftsmanship, dental frameworks, dental industry trends, dental innovation, dental lab leadership, dental lab management, dental lab owners, dental laboratory, dental manufacturing, dental meetings, dental technician, dental technology, denture finishing, denture waxing, dentures, digital dentistry, implant bars, industry networking, jeff strock, joey hunter, lab day chicago, lab education, lab workflow, laboratory, metal printing, night guards, orthodontic appliances, partial dentures, peer-to-peer learning, removable prosthetics, resin printing, technician, technician skills, titanium printing, tooth setup, voices from the bench, wire bending

At the 100th anniversary meeting of the Cal-Lab Association, Elvis talks with Jeff Stronk about a successful first day filled with great speakers, strong attendance, and meaningful peer-to-peer conversations between lab owners. He also chats with April Newell about the rapid growth of dental 3D printing and how metal and resin printing are expanding what labs can produce. Finally, longtime technician Joey Hunter shares her 30-year journey in removables and her experience attending LMT Lab Day Chicago 2026 for the first time.

411: Michael Joseph: No Wax, No Fear and One Lab’s All-In Leap to Digital Dentistry

February 9th, 2026  |  1 hr 14 mins

3d printing, brexit impact, business resilience, cad design, consistency, covid recovery, dental, dental education, dental laboratory, dental marketing, dental sales, dental scanners, dental technology, digital dentistry, exocad, full arch restorations, greatlab lms, immediate load, instagram marketing, itero, lab growth, lab management software, lab ownership, lab systems, laboratory, lithium disilicate, medit, milling machines, peer referrals, photogrammetry, pmma, primescan, quality control, reliability, remote designers, study clubs, technician, technician training, vertical integration, voices from the bench, workflow automation, zirconia

Elvis and Barb sit down with London lab owner Michael Joseph, who shares his journey from scooter courier to fully digital lab owner, including the hard lessons learned through COVID, Brexit, and rebuilding from the brink. Michael breaks down how committing to digital workflows, automation, photogrammetry, and rock-solid protocols transformed his lab into a scalable, referral-driven business. This episode is a powerful reminder that reinvention, consistency, and smart systems—not shortcuts—are what drive long-term success in today’s dental lab world.