Displaying 5 items of Voices from The Bench with the tag "legacy".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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409: John Wilson: Margins, Meaning, and Knowing When to Say No
January 26th, 2026 | 1 hr 6 mins
adaptability, burnout prevention, business alignment, craftsmanship, dental, dental lab ownership, digital dentistry, education, fundamentals, integrity, laboratory, lab–doctor relationships, leadership, legacy, margins, margins and meaning, mentorship, podcasting, pricing pressure, saying no, storytelling, sustainable growth, team culture, technician, trust, voices from the bench
Barb and Elvis welcome back John Wilson of Sunrise Dental Lab for a candid, reflective conversation about purpose, integrity, and longevity in the dental lab industry. John shares why he chose alignment over growth, how protecting his team and values reshaped his business, and why strong lab–doctor partnerships are built on trust, not price. The episode also dives into the inspiration behind his new podcast Margins & Meaning, focused on storytelling, connection, and reminding technicians they’re not alone.
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400: Joe Young - Hail to the Young: The Presidential Edition
November 24th, 2025 | 1 hr 9 mins
after school, cam, cdt, community engagement, dental, dental wings, digital, family, family history, fixed, hawley retainers, hong kong, laboratory, legacy, milling, moscow mule, nadl, nobel, ortho, parking, philadelphia, president, rebrand, receiving, shipping, spare room, super fan, technician, terms, thumb sucking, trade in, training, vendor, voices from the bench, wire bending, workforce, young
Barb and Elvis sit down with longtime friend and NADL President Joe Young, who shares his journey from growing up in his family’s small ortho lab to leading a full-service digital lab and serving the national community. The episode dives into family legacy, industry evolution, leadership, and plenty of classic VFTB fun.
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387: Dr. Brandon Kofford is Getting Even Smarter About Conversions
August 25th, 2025 | 1 hr 9 mins
break, complaints, consultant, conversion, dental, dental surgery, fda, implants, laboratory, legacy, medium, multi unit abutments, peek, precoating, round, screws, swivel, technician, testing, torque, voices from the bench
We welcome back Prosthodontist Dr. Brandon Kofford, the inventor of the Smart Denture Conversion system. This time he comes back to talk about the new 2.0 version, the Infinite Angle Omnibut MUAs, and the use of prefabricated arches.
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378: Brandi Nowak & Marybeth Starr Are Bringing a Festival to Labs
June 23rd, 2025 | 1 hr 4 mins
bag, branding, brother, computers, darby, dental, dental tech supply, digital, disney, dsl family feud, evening events, exocad, family, fun, ghost tour, harvest, hurricane, ids, jazz, laboratory, ladies of the mill, laughter, legacy, nowak, peddler, psychiatrist, remote work, river boat, roadshow, tae kwon do, technician, telesales, vendor, voices from the bench, zahn
This week, Elvis and Barb talk to the ladies from Nowak Dental Supplies that is bringing to life NOLA Lab Fest. Brandi Nowak and Marybeth Starr talk about this amazing event happening November 7-8 in New Orleans.