Displaying 2 items of Voices from The Bench with the tag "magic touch".
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408: Rob Nazzal & Mike Alessio: From the Bench to the (icortica) Dashboard
January 19th, 2026 | 1 hr 7 mins
change management, customer retention, data visibility, data-driven decisions, dental, dental laboratory management, digital workflows, dsos, employee engagement, family-owned lab, icortica, lab culture, lab software integration, laboratory, leadership, magic touch, productivity metrics, quality control, quality metrics, real-time reporting, remakes, sales effectiveness, share of wallet, team alignment, technician, technician retention, transparency, voices from the bench
Rob Nazzal returns to Voices From the Bench with Mike Alessio of Bonadent to talk about leadership, culture, and using data the right way in dental laboratories. They discuss transparency around productivity metrics, the challenge of measuring quality, and how open communication builds trust and stronger teams. The conversation also highlights how icortica helps labs and sales teams use real-time data to improve retention, grow existing accounts, and have smarter, better-timed conversations with doctors.
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180: Unfiltered with Daxton Grubb from R-Dent Dental Lab
September 6th, 2021 | 1 hr 2 mins
carbon, coffee, dental, digital dentures, enterprise rental, firstfit, graceland, laboratory, magic touch, podcast, sales, technician, voices from the bench, zahn
Daxton Grubb from R-Dent Dental Lab comes on the podcast to talk about running a dental lab and all the fun that goes along with it. Telling it like it is, Daxton's world is full of hits and misses that we can all learn and grow from.