Displaying 3 items of Voices from The Bench with the tag "philadelphia".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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400: Joe Young - Hail to the Young: The Presidential Edition
November 24th, 2025 | 1 hr 9 mins
after school, cam, cdt, community engagement, dental, dental wings, digital, family, family history, fixed, hawley retainers, hong kong, laboratory, legacy, milling, moscow mule, nadl, nobel, ortho, parking, philadelphia, president, rebrand, receiving, shipping, spare room, super fan, technician, terms, thumb sucking, trade in, training, vendor, voices from the bench, wire bending, workforce, young
Barb and Elvis sit down with longtime friend and NADL President Joe Young, who shares his journey from growing up in his family’s small ortho lab to leading a full-service digital lab and serving the national community. The episode dives into family legacy, industry evolution, leadership, and plenty of classic VFTB fun.
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Episode 81: It's Knott Your Average Story with Jessica Knott Part 2
October 14th, 2019 | 43 mins 3 secs
3d printing, air force, dental, department of defense, lab day, laboratory, lmt, philadelphia, podcast, technician, voices from the bench
Elvis and Barb take a break from recording at LMT Lab Day East to put together the rest of the conversation we had with Jessica Knott. Jessica has already told us about her experiences in the Air Force work in dental technology, but now she explains about her transition into a civilian, private owned dental lab, her plans for the future, and where she thinks 3D printing is going in our industry.