Displaying 2 items of Voices from The Bench with the tag "prosthodontics".
-
413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
-
Episode 407: Dr. Miles Cone From Dinosaurs to Dentures & Finding the Art in Prosthodontics
January 12th, 2026 | 1 hr 6 mins
aesthetics, analog workflows, career journey, cdt, collaboration, craftsmanship, critique, dental, dental photography, dental technicians, dentures, digital dentistry, documentation, growth, ivoclar, lab artistry, lab day chicago, laboratory, mentorship, military dentistry, patient connection, prosthodontics, removables, storytelling, teamwork, technician, voices from the bench
In this episode, we talk with prosthodontist Dr. Miles Cone about his unconventional journey into dentistry, from studying dinosaurs and living out of his car to serving in the Army and earning his CDT. Dr. Cone shares how photography, lab work, and collaboration with skilled technicians transformed his approach to dentistry into a true blend of science and art. The conversation highlights respect for the lab, embracing critique to grow, and previews his upcoming Ivoclar Lab Day Chicago lecture on elevating removable prosthetics through intention and teamwork.