Displaying 2 items of Voices from The Bench with the tag "relationship building".
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414: Richard Rosas Sr: From Salsa Dancing to Parking Lot Prosthetics
March 2nd, 2026 | 1 hr 10 mins
all-on-four, art background, boutique lab, chairside, clearchoice, dental, dental technician, dentures, digital dentures, entrepreneur, expedited service, faith-driven, family business, faster turnaround, google reviews, harrisburg, impression evaluation, innovation, lab manager, laboratory, lancaster pennsylvania, marketing, mobile lab, on-site laboratory, patient experience, private practice dentistry, ptc training, relationship building, removables, salsa dancer, social media, sprinter van, technician, two-week dentures, voices from the bench, workflow efficiency, york pa
This week we talk with Richard Rosas Sr, an artist-turned-removable specialist whose journey took him from salsa studios and computer programming to managing a lab and mastering high-volume implant workflows at ClearChoice Dental Implant Centers. After seeing firsthand the power of chairside collaboration and in-house efficiency, Richard built a boutique removable lab — and then took it a step further by creating a fully functional mobile dental lab inside a Sprinter van. Now he’s redefining how dentures are delivered, combining speed, aesthetics, and patient connection while sharing his workflow through education and content creation.
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.