Displaying 3 items of Voices from The Bench with the tag "succession planning".
-
437: Phillip Gold: The Gold Standard of Dental Technology
August 10th, 2026 | 1 hr 4 mins
3d printing, account management, account retention, ai education, ai for dental technicians, ai in dentistry, ai learning, analog dental laboratory, analog dentistry, artificial intelligence, barb, barb and elvis, behind the scenes dental lab, business development, business growth, business relationships, business succession, business transition, by design, by design dental studio, cal lab, career development, career longevity, casting, cdt, cdt certification, cdt exam, cdt exam preparation, ceramic technician, ceramics, ceramics cdt, certification advocacy, certification preparation, certified dental technician, chatgpt, client relationships, client retention, clinical excellence, color science, continuing education, corporate dental laboratory, corporate dentistry, crown and bridge, crown and bridge cdt, crown and bridge technician, customer relationships, customer service, customer service philosophy, decades in dentistry, decades in the dental lab, dental ai, dental anatomy, dental anatomy and occlusion, dental artistry, dental associations, dental boards, dental business, dental business development, dental cad, dental cad cam, dental cam, dental career, dental career story, dental casting, dental ceramics, dental certification, dental certification exam, dental certification study, dental community, dental community support, dental conferences, dental craftsmanship, dental diagnostics, dental education, dental education community, dental education history, dental entrepreneur, dental entrepreneurship, dental equipment, dental exam preparation, dental excellence, dental family, dental family business, dental history, dental history stories, dental industry, dental industry career, dental industry community, dental industry education, dental industry history, dental industry leadership, dental industry legacy, dental industry mentorship, dental industry networking, dental industry podcast, dental industry relationships, dental industry stories, dental industry veteran, dental innovation, dental innovation history, dental lab, dental lab acquisition, dental lab culture, dental lab customer service, dental lab education, dental lab equipment, dental lab history, dental lab management, dental lab owner, dental lab ownership, dental lab podcast, dental lab quality control, dental lab relationships, dental lab stories, dental laboratory, dental laboratory business, dental laboratory career, dental laboratory certification, dental laboratory community, dental laboratory education, dental laboratory equipment, dental laboratory expert, dental laboratory growth, dental laboratory history, dental laboratory innovation, dental laboratory leadership, dental laboratory legacy, dental laboratory owner, dental laboratory podcast, dental laboratory sales, dental laboratory standards, dental laboratory stories, dental laboratory team, dental laboratory veteran, dental laboratory workflow, dental leadership, dental legacy, dental manufacturing, dental manufacturing technology, dental materials, dental materials history, dental meetings, dental mentoring, dental mentors, dental mentorship, dental milling, dental milling workflow, dental mills, dental networking, dental offices, dental organizations, dental podcast, dental podcast interview, dental podcasts, dental practice, dental practice relationships, dental printers, dental production, dental production workflow, dental professional, dental professionalism, dental professionals, dental prosthetics, dental quality, dental quality control, dental restorations, dental sales, dental tech podcast, dental technician, dental technician career, dental technician certification, dental technician community, dental technician expert, dental technician life, dental technician mentorship, dental technician podcast, dental technician stories, dental technician study tools, dental technology, dental technology community, dental technology education, dental technology evolution, dental technology exam, dental technology podcast, dental technology veteran, dental training, dental veteran, dental wax-up, dental waxing, dental work ethic, dental workflows, dentist, dentist relationships, dentists, denture technician, dentures, dentures cdt, diagnostic wax-up, diagnostics, digital cdt, digital certification, digital dental laboratory, digital dentistry, digital practical exam, digital technician, digital workflow, doctor relationships, e.max, elvis, empress, evolution of dentistry, experienced dental technician, experienced technician, family business, family business succession, family in dentistry, family laboratory, family legacy, family-owned laboratory, father and daughter, father and son, first one in last one out, generational business, giving back, gold alloy, gold dentistry, gold work, history of dentistry, implant dentistry, implant technician, implants, implants cdt, independent dental laboratory, industry camaraderie, industry involvement, industry leadership, industry mentors, industry networking, ivoclar, jacket crowns, knowledge sharing, lab management, lab sales, laboratory acquisition, laboratory culture, laboratory entrepreneur, laboratory growth, laboratory history, laboratory leadership, laboratory legacy, laboratory management, laboratory operator, laboratory ownership, laboratory relationships, laboratory stories, laboratory succession, laboratory team, laboratory transition, leadership, learning, learning from experience, learning from mentors, legacy business, life in the dental lab, lifelong learning, lifetime in dental laboratory, lifetime in dentistry, master cdt, master dental technician, master technician, mentorship, milling, nadl, national board for certification, national dentex, nbc, ndx, next generation, next generation dental technicians, occlusion, oral arts, partial dentures, partials cdt, pfm, philip gold, philip gold cdt, philip gold dental laboratory, philip gold dental technician, philip gold interview, philip gold podcast, porcelain, porcelain fused to metal, practical exam, professional certification, professional development, professional growth, professional legacy, professional networking, professional standards, prosthodontics, quality control, quality dentistry, raymond gold, relationship business, removable prosthetics, restorative dental technology, restorative dentistry, sales, sharing knowledge, six cdt certifications, six certifications, skills development, study for cdt, succession, succession planning, supporting technicians, team building, technical excellence, technician advocacy, technician development, technician education, technician leadership, technician stories, troubleshooting, voices from the bench, voices from the bench podcast, wax-up, williams gold, williams gold refining company, work ethic
This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.
-
Episode 435: Matt Everatt is Making the Invisible Profession Visible
July 27th, 2026 | 58 mins 50 secs
3d printing, 3d printing dentistry, adaptability, adapting to change, additive manufacturing, agile business, agile dental laboratory, ai and dentistry, ai dental technology, ai future, ai in dentistry, ai trends, airway appliances, airway health, amazon prime, anaplastology, anti-snoring devices, artificial ears, artificial eyes, artificial intelligence, artisan, artistry, artistry in dentistry, attention to detail, attracting technicians, audible, audiobook, audiobooks, author, barb, behind the restoration, behind the scenes, behind the smile, better future, better health, better patient outcomes, better sleep, bite splints, bleaching trays, blockbuster, book recommendation, book review, book writing, brand positioning, british dental technician, building a business, building teams, business agility, business book, business coach, business coaching, business disruption, business efficiency, business excellence, business exit, business growth, business identity, business innovation, business lessons, business marketing, business mindset, business opportunities, business ownership, business processes, business profitability, business resilience, business strategy, business sustainability, business systems, cad cam, cad cam dentistry, career book, career change, career development, career inspiration, career journey, career stories, ceramist, change management, changing customer expectations, changing dental industry, changing lives, changing the narrative, changing the profession, client service, clinical excellence, clinical expertise, clinical partner, clinical partnership, clinical workflow, collaboration, collaboration over competition, commercial dental laboratory, communication, community support, company culture, competing on price, competitive advantage, content marketing, convenience, corporate dental laboratories, corporate dentistry, covid impact, covid-19, craftsmanship, craftsmanship in dentistry, cranial implants, cranioplasty, creativity, crown and bridge, custom appliances, custom dental appliances, customer expectations, customer service, delegation, dental artisans, dental business, dental cad cam, dental career, dental ceramics, dental community, dental conferences, dental expertise, dental healthcare, dental industry, dental industry author, dental industry history, dental industry networking, dental industry podcast, dental industry regulation, dental innovation, dental insurance, dental journalism, dental lab, dental lab acquisitions, dental lab book, dental lab business, dental lab entrepreneur, dental lab future, dental lab industry podcast, dental lab innovation, dental lab leadership, dental lab management, dental lab marketing, dental lab modernization, dental lab networking, dental lab owner, dental lab perspective, dental lab pricing, dental lab profitability, dental lab success, dental lab workflow, dental laboratory, dental laboratory business, dental laboratory communication, dental laboratory evolution, dental laboratory industry, dental laboratory podcast, dental laboratory podcast episode, dental laboratory professionals, dental laboratory success, dental laboratory transformation, dental laboratory trends, dental laboratory workforce, dental magazines, dental manufacturing, dental manufacturing technology, dental milling, dental nurse recruitment, dental podcast, dental podcast interview, dental practice growth, dental practice partnership, dental practice success, dental practice support, dental profession, dental professionals, dental publications, dental recruitment, dental regulation, dental regulatory authority, dental sleep medicine, dental sleep medicine innovation, dental splints, dental startup, dental team, dental team collaboration, dental technician, dental technician book, dental technician career, dental technician education, dental technician magazine, dental technician podcast, dental technician recognition, dental technician shortage, dental technician stories, dental technicians, dental technology, dental technology advancements, dental technology education, dental technology future, dental technology innovation, dental technology inspiration, dental technology podcast, dental technology podcast episode, dental technology professionals, dental technology revolution, dental technology trends, dental technology worldwide, dental trade shows, dentist collaboration, dentist laboratory communication, dentist laboratory relationship, dentist technician relationship, dentures, developing technicians, differentiation, digital consumers, digital dental laboratory, digital dentistry, digital dentistry revolution, digital disruption, digital future, digital lab, digital transformation, digital workflow, disruptive technology, doctor technician communication, don't be blockbuster, education, efficiency, elevating dental technicians, elevating dental technology, elvis, embracing change, embracing opportunity, embracing technology, emerging technology, employee engagement, employee retention, employees as partners, empowering employees, entrepreneurial journey, entrepreneurial lessons, entrepreneurial mindset, entrepreneurship, evolving dental industry, excellence in dental technology, excellence in dentistry, exit strategy, facial prosthetics, fast turnaround, finding your niche, future of dental laboratories, future of dental technicians, future of dental technology, future of dentistry, future technicians, future-proof your lab, future-proofing, future-proofing dental labs, global dental industry, growing a business, growth mindset, growth opportunities, healthcare innovation, healthcare professionals, healthcare technology, helping patients, hidden profession, hiring technicians, history of dental technology, hope, hope for the future, hospital dental technology, hospital dentistry, hospital laboratory, illegal manufacturing, impact, improving lives, improving patient care, improving patient experience, independent dental lab, independent dental laboratory, independent ownership, industry advocacy, industry book, industry challenges, industry commentary, industry community, industry disruption, industry evolution, industry future, industry history, industry inspiration, industry journalism, industry optimism, industry perspective, industry standards, industry stories, industry transformation, industry trends, innovation, innovation in dental labs, innovation in dentistry, inspiration, inspiring others, instant gratification, international dentistry, invisible profession, knowledge sharing, lab acquisition, lab ownership, lab practice partnership, lab startup, lab visits, laboratory artisans, laboratory expertise, laboratory leadership, laboratory magazine, laboratory manufacturing, laboratory pricing, laboratory revolution, laboratory stories, laboratory workflow, leadership, leadership development, leadership excellence, leadership lessons, lessons from failure, lessons from success, lessons learned, linkedin, lovefilm, low-cost dentistry, making a difference, mandibular advancement devices, mandibular advancement splints, market disruption, marketing, marketing strategy, matt everatt, matt everatt interview, matthew everatt, maxillofacial prosthetics, maxillofacial surgery, maxillofacial technology, mentorship, milling, mindset, modern consumers, modern dental laboratory, modern dental technician, modern dental technician career, modern dental technology, motivation, motivational book, netflix, neurosurgery, new opportunities, next generation technicians, nhs dental laboratory, nhs dentistry, niche marketing, night guards, nonfiction, obturators, occlusal appliances, occlusal splints, ocular prosthetics, on-demand service, open laboratories, operational efficiency, opportunity, opportunity in dental labs, opportunity in dentistry, opportunity in technology, optimism, oral appliance therapy, oral appliances, oral health professionals, organizational growth, orthodontic appliances, orthodontic retainers, orthodontic technology, orthodontics, overcoming adversity, patient care, patient experience, patient impact, patient outcomes, patient-centered care, peer support, people management, people-first business, personal development, personal growth, personal journey, podcast conversation, podcast guest, positive business culture, positive culture, positive future, positive mindset, positivity, precision, premium dental laboratory, premium dentistry, premium pricing, premium service, premium turnaround, price competition, pricing strategy, pride in dental technology, pride in dentistry, pride in laboratory work, private dental laboratory, private dentistry, private equity, private ownership, process improvement, productivity, professional articles, professional book, professional challenges, professional community, professional development, professional evolution, professional excellence, professional growth, professional history, professional identity, professional impact, professional journey, professional motivation, professional networking, professional pride, professional recognition, professional respect, professional standards, professional writing, profitability, prosthetics, publishing, quality craftsmanship, quality dental laboratory, quality dentistry, quality of life, quality over price, race to the bottom, raising the profile, rapid service, rapid turnaround, reading, recruitment, regulatory challenges, reinventing the industry, relationship building, resilience, respect for dental technicians, retainers, revenue growth, s4s, same day dentistry, saving lives, saving marriages, scaling a business, scaling a dental lab, serial entrepreneur, service excellence, service innovation, sharing knowledge, sharing stories, skilled craftsmanship, skilled profession, skilled technicians, skilled trades, skull plates, sleep apnea, sleep apnea appliances, sleep apnea lab, sleep apnea treatment, sleep appliances, sleep dentistry, sleep medicine, sleep quality, snoring, snoring lab, snoring treatment, solutions for snoring, speaking out, specialization, specialized services, speed of service, staff development, staff retention, standing out, starting a business, starting a dental lab, startup strategy, storytelling, study models, successful dental businesses, successful dental labs, successful entrepreneurs, successful technicians, succession planning, sustainable business, sustainable growth, systemization, systemized business, talent acquisition, teaching hospitals, team building, team members, teamwork, technical excellence, technical expertise, technical skill, technician advocacy, technician collaboration, technician perspective, technician shortage, technician stories, technician visibility, technology adoption, technology and dentistry, technology future, technology trends, telling the story, the future is digital, the invisible profession, the invisible profession book, thought leadership, training technicians, transatlantic dental conversation, trusted advisor, turnaround time, twin blocks, uk dental industry, uk dental laboratory, united kingdom dentistry, uplifting others, us dental industry, value over price, value proposition, value-based service, valuing dental technicians, voices from the bench, voices from the bench interview, voices from the bench podcast, workflow optimization, workforce challenges, working in the business, working on the business, workplace culture, writing, writing a book
Matt Everatt joins Elvis and Barb to talk about his incredible journey through the dental laboratory industry, from maxillofacial prosthetics and sleep apnea appliances to co-founding a successful dental lab and eventually writing The Invisible Profession. They dive into the challenges facing dental technicians, the dangers of becoming a "busy fool," and why embracing technology, standing out, and becoming a true clinical partner are essential for the future of the laboratory industry.
-
421: Katherine Steinbock-Dyke: From Girl Scout Cookies to CEO of Whip Mix
April 20th, 2026 | 1 hr 3 mins
3d printing, analog dentistry, analog vs digital, articulators, asiga, australia, bench culture, bench work, business evolution, cad cam, career growth, ceo, collaboration, continuous improvement, corporate culture, customer relationships, dealer network, dental, dental community, dental education, dental equipment, dental industry, dental lab, dental labs, dental manufacturing, dental materials, dental resins, dental schools, dental technician, dental technicians, dental technology, digital dentistry, employee benefits, entrepreneurship, europe, family business, furnaces, future of dentistry, global markets, gypsum, heritage, hr, human resources, hybrid workflow, ids, industry insights, industry trends, innovation, innovation strategy, international business, katherine steinbock-dyke, lab day, lab life, lab owners, lab workflow, laboratory, large labs, latin america, leadership, legacy, management, materials science, mentorship, mixers, model trimmers, networking, next generation, operations, partnerships, podcasts, polymers, product development, production, relevance, small business, storytelling, succession planning, team building, technician, technicians life, trade shows, voices from the bench, whip mix, win program, workflow efficiency
This week we chat with Katherine Steinbock-Dyke of Whip Mix about growing up in a family-run dental company and unexpectedly working her way to CEO. She shares her path from HR and corporate roles into operations, product development, and ultimately leadership—highlighting the balance between tradition and innovation in today’s evolving lab landscape. The episode mixes stories of continuous improvement, digital transitions, and industry travel, all wrapped in the perspective of someone focused on keeping a legacy company relevant for the future.