Displaying 6 items of Voices from The Bench with the tag "crown and bridge".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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412: Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show
February 16th, 2026 | 1 hr 9 mins
affordable dentures, all-on-4, ambidextrous technician, analog workflows, barksdale dental lab, business systems, crown and bridge, dental, dental lab management, dental laboratory association of texas, dental meetings, denture setup, dentures, digital dentistry, dlat, full-arch, full-service lab, high-volume production, implant dentistry, industry networking, lab efficiency, lab growth, lab leadership, lab ownership, laboratory, live ce, outsourcing, regional manager, removables, state association, technician, technician training, voices from the bench, zirconia
Matthew Douglas shares his journey from a career-ending baseball injury to becoming a powerhouse denture technician, lab owner, and industry leader. From high-volume production at Affordable Dentures to pioneering All-on-4 workflows and revitalizing the Dental Laboratory Association of Texas, Matt’s story is all about speed, systems, and servant leadership. It’s a conversation about hustle, innovation, and building something bigger than yourself in the dental lab industry.
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410: Helen Tanaka: From a Driver to the Bench and Knowing the Why
February 2nd, 2026 | 1 hr 8 mins
3shape, analog vs digital voices from the bench, arklign, attachments, bite blocks, bite records, case planning, case rescue, ce courses, chairside support, clearchoice, co-diagnostic, combination cases, continuing education, conversions, crown and bridge, dental, dental laboratory, dental materials, dental students, dental technician, dental technology, dentist collaboration, dentures, digital dentures, digital records, digital workflow, education, exocad, fundamentals, fundamentals first, fundamentals teaching, guided surgery, helen tanaka, implant courses, implant planning, implant restorations, lab driver, lab management, lab workflow, laboratory, locator attachments, mandibular advancement device, mentorship, microdental, model room, morphology, occlusion, orthodontics, overdentures, pathways, photogrammetry, quality control, removable prosthetics, removables, restorations, scanning, sleep appliances, sops, stackable guides, technical service, technician, technician training, training, troubleshooting, troubleshooting dentures, waxing copings, wire bending, workflow, zest
This week we talk with Helen Tanaka, a removable and implant specialist who started her career as a dental lab driver and worked her way into lab management, digital workflows, and clinical education. She shares her passion for dentures, occlusion, and implant restorations, emphasizing that technicians must understand the fundamentals and the why behind every step — especially in today’s digital world. The conversation covers guided surgery, digital dentures, doctor training, and the growing need for stronger removable education for both dentists and technicians.
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403: Live from Lab Fest 2025: Duff Wilson and the Importance of Good Vendor Relationships with Aidite
December 15th, 2025 | 1 hr 18 mins
aidite, cad/cam, crown and bridge, dental, dental laboratory, dental technology, dentures, design services, digital dentistry, full arch, implant restorations, lab associations, lab efficiency, lab ownership, laboratory, lean workflow, mentorship, milling center, relationship, relationships, removables, support, technician, technician education, voices from the bench, zirconia
Duff Wilson shares his unconventional journey through dental technology—from getting thrown into high-volume removables at a major lab to building a lean, relationship-driven lab that’s thrived for over two decades. Along the way, he breaks down why mentorship, smart workflows, and trusting the right people and products matter more than hype, trends, or chasing volume in today’s dental lab world.
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397: Marc Rondeau: The Aussie Who is Making Teeth, Teaching Techs, and Spinning Records
November 3rd, 2025 | 1 hr 7 mins
accident, analog, associations, australia, car crash, college, crown and bridge, died, digital, digital sold, dj, ental, exam, exocad, fixed, freelance, giving back, internship, laboratory, london, nigh club, north shore, outsource, rehab, school, skill, teacher registration, technician, tumor, voices from the bench, volunteers, vp, walking
This week, Elvis and Barb head Down Under to chat with Marc Rondeau, a Sydney-based dental technician, educator, and DJ who’s spent decades shaping the future of dental technology in Australia. From his early days in Harley Street to his passion for teaching and advocating for the profession, Marc shares an incredible story of resilience, innovation, and rhythm—both in and out of the lab
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283: Their Digital Design Evidence is Evident with Guy Menzies
August 28th, 2023 | 56 mins 20 secs
24 hour, ai, cad, crown and bridge, dedicated team, dental, dental share, design, evident, exocad, full arch, implants, invoicing, ios integration, lab-to-lab, laboratory, new zealand, partials, podcast, productivity, profile, removable, shining 3d, smile design, technician, trends, voices from the bench
This week is all about outsourcing digital designs with Evident. Guy Manzies, VP of Digital Design Services, comes on to talk about what it takes to handle all the different lab preferences with other 350 designers and keep constancy.