Displaying 4 items of Voices from The Bench with the tag "customer service".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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377: IDS 2025 & exocad Part 3 with Dr. Manish Chhabra & Tobias Specht
June 16th, 2025 | 1 hr 25 secs
3shape, cad, cam, cerec, consulting, customer service, dental, dentist, design center, digident, digital dentures, dubai, emax, exocad, faster, follow up, hard reline, headset, ids, india, ivoclar, ivotion, laboratory, milling center, muscle memory, patients, prevention and care, printable wax, programill, quality, reline, repairing, scalability, scaling, speakers, technician, technology, training, unlearn, virtual reality, voices from the bench, vr
This week Elvis and Barb bring you two more conversation from the exocad booth at IDS 2025. First up is Dr. Manish Chhabra who ran a 300 person design center in India and is now training people with VR. Then we chat with Tobias Specht from Ivoclar all about what they have been working on, what’s new, and how they do a massive show in Germany.
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332: WYSIWYG with Jensen Dental at the FDLA with Terry McQuiston, Juston Gates, and Nina Rapuano
August 5th, 2024 | 1 hr 7 mins
ah ha, alloy, argen, bars, chemistry, customer service, dental, education, empowerment, fortune teller, foundation, framework, giving back, global, high end, imagination, jelenko, jensen dental, laboratory, labs only, love, mia, microstar, miyo, model resin, nail polish, pankey institute, podcast, race for the future, ring toss, sales, technical miyo, technician, voices from the bench, vp, wine
We are back in the wonderful Jensen booth at the FDLA 2024 Symposium. This week we are joined by MIYO expert Terry McQuiston, the new VP of Global Sales Juston Gates, and the always helpful Nina Rapuano from Jensen Dental.
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264: Dancing in the Ivoclar Ballroom at Lab Day Chicago with Patric Frank, Jess Mashewske, and Randi & Scott James
April 17th, 2023 | 59 mins 25 secs
3d printing, 3shape, architect, bench test, bleaching, construction, customer service, dental, dso, electronics, german, hair salon, heart, innovation, ivoclar, laboratory, moving, new york, podcast, removable, technician, training, voices from the bench
We bring you 3 great conversations from the Ivoclar Grand Ballroom at LMT Lab Day Chicago 2023. We talk to Patric Frank, the CMO for Ivoclar. Then we chat to Jess Mashewske who runs a lab for a small DSO, and finish up with the tradition of talking to Randi and Scott James.