Displaying 3 items of Voices from The Bench with the tag "front desk".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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Episode 395: Lori Margiotta Wants You to Follow the Numbers to Find the Growth
October 20th, 2025 | 1 hr 1 min
care credit, case acceptance, ental, front desk, gatekeeper, growth, identify, laboratory, math, patients, recall, receptionist, relationships, sales, solutions, staff, systems, technician, treatment, trust, unbooked, vision 21, voices from the bench
Elvis and Barb chat with Lori Margiotta from Bookkeeper for Dentists about bridging the gap between dental labs and offices through smarter business tracking. Lori shares how understanding simple numbers like lab expenses and case acceptance can help both labs and dentists grow together.
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368: From the 40th Lab Day 2025 Part 4 with Eric Kukucka, Chelsea Homire, & Brittany Mitchell
April 14th, 2025 | 1 hr 11 mins
3d printing, 3shape, 4 days, adhesive, analog, art, aspen, associates, cerec, customized, d3 splint, dental, dentures, design, digital, donate, drawing, exocad, expanded function, facebook, front desk, implants, in-house, in-office, ivobase, laboratory, luciton, mesh mixer, partners, patients, protocols, quality, removable, signature elite, skill, sprint ray, st. louise, technician, the office, trade school, training, vhf mill, voices from the bench
We are back again in the Ivoclar Ballroom at Lab Day Chicago 2025. This week we talk to Eric Kukucka from Aspen Dental, Chelsea Homire a dental assistant turned lab tech, and Brittany Michell, a lab tech that does digital dentures in a 12 doctor group.