Displaying 7 items of Voices from The Bench with the tag "margins".
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417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, & Darin Lockaby
March 23rd, 2026 | 1 hr 12 mins
3shape, 510k, abs, abutments, aesthetics, ai, ai assistant, ai in dentistry, alerts, analytics, api, australia, automation, automation tools, ballroom, barb, blanks, bob cohen, business development, calibration, cam software, canada, case tracking, casey baldwin, ceramart, chairside, characterization, collaboration, communication, consolidation, cost of acquisition, craftsmanship, cross-selling, crown ceram, custom abutments, customer behavior, customer retention, customer service, darren lockerby, dashboards, data, database, dental, dental community, dental lab, dental technician, dental wings, des, digital dentistry, digital dentures, digital workflow, dry milling, education, efficiency, elvis, emax, engineering, entrepreneurship, europe labs, exocad, fda compliance, field work, fixed, follow-up, frédéric rapp, future tech, global industry, greatlab, hyperdent, icortica, implant workflow, implants, in-house production, industry trends, innovation, insights, integration, intraoral scanner, ios, ivoclar, ivotion, lab day energy, lab efficiency, lab growth, lab life, lab management system, labday, laboratory, leadership, live podcast, lms, magic touch, manufacturing, margins, materials, mechanical engineering, milling, networking, notes, notifications, oem, onboarding, open implants, opportunity tracking, outsourcing, partnership, plug and play, pm7, pnp, price pressure, private equity, productivity, profitability, programill 7, quality control, rapid prototyping, real-time data, relationships, removable, reporting, reps, revenue growth, rob nazel, sales strategy, scalability, scaling, scheduling, software, stock abutments, tasks, team building, technician, technology, tie bases, training, turnaround time, upselling, us labs, validation, voice input, voices from the bench, wet milling, workflow, workflow control, zirconia
Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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409: John Wilson: Margins, Meaning, and Knowing When to Say No
January 26th, 2026 | 1 hr 6 mins
adaptability, burnout prevention, business alignment, craftsmanship, dental, dental lab ownership, digital dentistry, education, fundamentals, integrity, laboratory, lab–doctor relationships, leadership, legacy, margins, margins and meaning, mentorship, podcasting, pricing pressure, saying no, storytelling, sustainable growth, team culture, technician, trust, voices from the bench
Barb and Elvis welcome back John Wilson of Sunrise Dental Lab for a candid, reflective conversation about purpose, integrity, and longevity in the dental lab industry. John shares why he chose alignment over growth, how protecting his team and values reshaped his business, and why strong lab–doctor partnerships are built on trust, not price. The episode also dives into the inspiration behind his new podcast Margins & Meaning, focused on storytelling, connection, and reminding technicians they’re not alone.
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399: Jordan Greenberg: The CAM Man Can Follow-Me to HyperDent
November 17th, 2025 | 1 hr 8 mins
abutments, amber, angulated, automation voices from the bench, bars, burrs, cad, calibration, cam, cnc, d5, datron, dental, denture, discs, exocad, feedrates, finishing, fixtures, follow-me, grinding, haas, hyperdent, hypermill, imagine, insertion-direction, ivoclar, ivotion, kevo, kinematics, laboratory, lava, machining, margins, materials, milling, multi-unit, nesting, pmma, post-processor, preforms, pucks, roland, roughing, screw-channel, spindle, stl, strategies, technician, templates, titanium, toolpacks, toolpaths, validation, zirconia
This episode features Jordan Greenberg of FOLLOW-ME! Technology, who breaks down the world of CAM software and explains how HyperDent powers mills, toolpaths, and new materials across the industry. Jordan shares his journey through dental milling, the challenges behind emerging workflows like angulated screws and milled dentures, and why CAM is the quiet engine that makes modern digital dentistry possible.
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392: Jed Archibald is Impressed with Empress and So Much More
September 29th, 2025 | 1 hr 4 mins
dental, design, die, digital, education, family, finish, ivoclar, laboratory, lavender, management, margins, mechanical tension, mill, outsource, press, printing, rockstar and skittles, technician, testing, utah, utah valley dental lab, voices from the bench, wax, workarounds
Back again is Jed Archibald talking about minimal prepped restorations using Empress from Ivoclar, ZirCAD Prime, better printer resins, and so much more!
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360: Escape Some Workload with Dentscape AI - Ryan Axelson, Bill Chou, & Dr. Sylvie Liu
February 17th, 2025 | 1 hr 6 mins
ai, algorithm, amazon, artificial intelligence, aws, bridges, dental, design, drag and drop, ids, intuitive, lab day, laboratory, learning, margins, meta, podcast, preferences, solve problems, splints, staff shortages, supervised learning, technician, user friendly, voices from the bench
Let's get into what is and what makes AI work when designing crowns. This week brings us the people behind Dentscape AI. Bill Chou, Dr. Sylvie Liu, and Ryan Axelson all talk about what it takes to design 100 crowns in 10 minutes
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Episode 221: The Excalibur of Teeth: Craig Holland, CJ Holland, and Dr. Wendy Clark
June 20th, 2022 | 1 hr 10 mins
3shape, blender for dental, carbon, dental, education, exocad, ivoclar, laboratory, margins, merlin, milling, podcast, printing, stl files, students, technician, voices from the bench
The Lab: 3 Point Dental Studio. The School: University of North Carolina. The Software: Excalibur. Craig and CJ Holland are two technicians that coded a dental design software that Dr. Wendy Clark was able to use to teach the students anatomy and partial design. Now the software is available for everyone. FOR FREE.