Displaying 4 items of Voices from The Bench with the tag "quality".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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377: IDS 2025 & exocad Part 3 with Dr. Manish Chhabra & Tobias Specht
June 16th, 2025 | 1 hr 25 secs
3shape, cad, cam, cerec, consulting, customer service, dental, dentist, design center, digident, digital dentures, dubai, emax, exocad, faster, follow up, hard reline, headset, ids, india, ivoclar, ivotion, laboratory, milling center, muscle memory, patients, prevention and care, printable wax, programill, quality, reline, repairing, scalability, scaling, speakers, technician, technology, training, unlearn, virtual reality, voices from the bench, vr
This week Elvis and Barb bring you two more conversation from the exocad booth at IDS 2025. First up is Dr. Manish Chhabra who ran a 300 person design center in India and is now training people with VR. Then we chat with Tobias Specht from Ivoclar all about what they have been working on, what’s new, and how they do a massive show in Germany.
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368: From the 40th Lab Day 2025 Part 4 with Eric Kukucka, Chelsea Homire, & Brittany Mitchell
April 14th, 2025 | 1 hr 11 mins
3d printing, 3shape, 4 days, adhesive, analog, art, aspen, associates, cerec, customized, d3 splint, dental, dentures, design, digital, donate, drawing, exocad, expanded function, facebook, front desk, implants, in-house, in-office, ivobase, laboratory, luciton, mesh mixer, partners, patients, protocols, quality, removable, signature elite, skill, sprint ray, st. louise, technician, the office, trade school, training, vhf mill, voices from the bench
We are back again in the Ivoclar Ballroom at Lab Day Chicago 2025. This week we talk to Eric Kukucka from Aspen Dental, Chelsea Homire a dental assistant turned lab tech, and Brittany Michell, a lab tech that does digital dentures in a 12 doctor group.
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322: The Full "Arch-Bishop" of 3shape Design with Cole Bishop
May 27th, 2024 | 1 hr 4 mins
1600, 3shape, ai, all-on-x, arrowhead, artificial intelligence, asia, cnc, cosmetic, costa rica, dental, full contour, laboratory, lmt, lucid, management, menu, model, phoenix, podcast, post and core, preferences, profiles, public speaking, quality, redesign, technician, treasure dental studio, voices from the bench, waxing
This week we chat to the Global Head of Design Quality with 3Shape Design Services, Cole Bishop. Cole talks about his journey into digital design, his time at Full Contour, the transition to 3shape, and being a part of the team that developed their AI services called Automate.