When a non-dental individual thinks of Ottawa, Illinois, they probably think of 4H and quilt shows. (Two things on the town's main page). But if they ever hear this episode they will know that a great dental lab started in this small town and has grown to be well respected in the area and in our industry. Jim Caruso's grandfather opened Ottawa Dental Lab back in the 30's and now the operation is 4 labs in 2 states. Jim talks about coming into the family business, the logistics of running drivers over 5,000 miles a day, life during COVID, and creating a culture that encourages technicians to succeed.