Displaying 10 items of Voices from The Bench with the tag "growth".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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Episode 407: Dr. Miles Cone From Dinosaurs to Dentures & Finding the Art in Prosthodontics
January 12th, 2026 | 1 hr 6 mins
aesthetics, analog workflows, career journey, cdt, collaboration, craftsmanship, critique, dental, dental photography, dental technicians, dentures, digital dentistry, documentation, growth, ivoclar, lab artistry, lab day chicago, laboratory, mentorship, military dentistry, patient connection, prosthodontics, removables, storytelling, teamwork, technician, voices from the bench
In this episode, we talk with prosthodontist Dr. Miles Cone about his unconventional journey into dentistry, from studying dinosaurs and living out of his car to serving in the Army and earning his CDT. Dr. Cone shares how photography, lab work, and collaboration with skilled technicians transformed his approach to dentistry into a true blend of science and art. The conversation highlights respect for the lab, embracing critique to grow, and previews his upcoming Ivoclar Lab Day Chicago lecture on elevating removable prosthetics through intention and teamwork.
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Episode 395: Lori Margiotta Wants You to Follow the Numbers to Find the Growth
October 20th, 2025 | 1 hr 1 min
care credit, case acceptance, ental, front desk, gatekeeper, growth, identify, laboratory, math, patients, recall, receptionist, relationships, sales, solutions, staff, systems, technician, treatment, trust, unbooked, vision 21, voices from the bench
Elvis and Barb chat with Lori Margiotta from Bookkeeper for Dentists about bridging the gap between dental labs and offices through smarter business tracking. Lori shares how understanding simple numbers like lab expenses and case acceptance can help both labs and dentists grow together.
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386: Farewell to IDS 2025 & exocad Part 11 with Agata Bak, Iman Ansari, & Larry Bodony
August 18th, 2025 | 1 hr 1 min
9, bite finder, black pearl, ceramic, challenge, clients, coffee, consulting, dating, dental, designer, exocad, gc, growth, iceland, ids, in house, laboratory, last minute, lava scanners, love, managing time, marriage, metal, mill, new suit, outsource, partnerships, president, resume, retired, risk, social media, technician, trade shows, veneers, voices from the bench, walking
All 11 hours of conversations from the exocad booth at IDS 2025 is coming to an end. This episode starts by telling the story of how Agata Bak and Iman Ansari fell in love and eventually opened Black Pearl Dental Lab. Then we meet the man responsible for the growth and popularity of exocad in North America, Larry Bodony.
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381: IDS 2025 & exocad Part 6 with Björn Zäuner and Tillmann Steinbrecher
July 14th, 2025 | 1 hr 58 secs
articulation, bite, bottlenecks, ceo, code, customer feedback, dental, design, distributors, emotional engagement, exocad, growth, hand articulate, ids, jaw motion, laboratory, memes, milling center, open software, ortho lab, psychology, purple, remakes, researcher, smile design, student, technician, training, user interface, voices from the bench, xsnap
Barb and Elvis bring two powerhouse conversations from the exocad booth at IDS 2025 featuring two people that are changing digital dental design every day. Björn Zäuner tells the story of Bite-Finder and how it can lower remakes by up to 50% and then we chat with the CEO and co-creator of exocad, Tillmann Steinbrecher.
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349: The Culture of Diamondhead Dental Lab with Darin & Mike Swartz
December 2nd, 2024 | 1 hr 4 mins
archibald, building relationships, cerec, culture, culture camp, dental, dentist, education, foundation, full arch smart people, growth, hands-on, hearts, high end, in-office, ios, laboratory, north star, opportunities, partner, passion, podcast, saying no, scanner program, technician, trust, voices from the bench, waxing, yearly retreat
Two brothers, that both went through the John Archibald apprenticeship program, eventually come together to open Diamondhead Dental Lab focusing on creating a culture of partnership and quality while always guided by their "north star".
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301: Quality Over Quantity with Alina Ceclan
January 1st, 2024 | 1 hr 6 mins
bench test, changes, corporate, dental, family, full cast, growth, instagram, laboratory, layering, learning, love, miyo, old teeth, podcast, recruiter, self study, speed, structure, technician, tips, voices from the bench, work hard
This week we talk to ceramist Alina Ceclan from Qlab in London. Alina talks all about her journey from Romania, how she didn't like teeth at first, loving the MIYO system, and learning to make them look like teeth and not restorations.
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299: The Netflix of Digital Dentistry with Dr. Ahmad Al-Hassiny and iDD
December 18th, 2023 | 1 hr 21 mins
3d printing, blog, cerec, covid, dental, e4d, exocad, family, future, growth, hospital, ids, laboratory, netflix, podcast, printing, study club, super chill, technician, trios, voices from the bench
This week brings us a dentist all the way from New Zealand that is leading the way in digital dentistry, Dr. Ahmad Al-Hassiny. Dr. Ahmad created the Institute of Digital Dentistry, an online platform with a ton of content relevant to both clinicians and technicians.
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286: The Next Degree In Dental Education with Brooke Harris
September 18th, 2023 | 1 hr 8 mins
dental, digital, education, elementary, externship, fort wayne, grants, growth, internship, iu, laboratory, mad ants, osha, perdue, placement, podcast, research department, summer camp, technician, university, voices from the bench
This week brings us Brooke Harris, the program director for the only bachelor degree program in the US for dental technology. Running the department at the Indiana University Fort Wayne, Brooke talks about the classes, the students, the challenges, and the successes.
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131: Altering the Future of Dental Education with Professor Daniel Alter MSc, MDT, CDT
September 28th, 2020 | 59 mins 52 secs
3d printers, bachelor program, dental, digital dentures, education, growth, helping, laboratory, learning, podcast, teaching, technician, voices from the bench
Daniel Alter is a professor at the New York City College of Technology and also the Executive Editor for Inside Dental Technology. Daniel has a passion to help the industry, assist labs be successful, and mold the graduating students so they are ready for today's labs.