Displaying items 1-10 of 14 in total of Voices from The Bench with the tag "leadership".
-
422: Renata Bundy, Roberto Rossi, & Eugene Vega: The Never Ending Education in a Dental Lab
April 27th, 2026 | 1 hr 3 mins
3d printing, aesthetics, analog dentistry, anatomy, artistry, asiga, bench work, boutique lab, cad/cam, career development, career growth, career pathways, case acceptance, case planning, ceramics, city tech, collaboration, communication, continuing education, cosmetic dentistry, craftsmanship, crown and bridge, custom shade, dental, dental education, dental industry, dental lab life, dental materials, dental milling, dental printers, dental school, dental students, dental technician, dental technology, dentist relationships, dentures, diagnostic wax-up, digital dentistry, digital impressions, digital transition, digital workflow, efficiency, emax, employee culture, entrepreneurship, exocad, experience vs education, finishing, fixed prosthetics, full arch, future of dentistry, graduation, hands-on training, high-end lab, hiring, implant restorations, implants, impressions, industry challenges, innovation, lab efficiency, lab environment, lab growth, lab management, lab owner, lab perks, lab startup, lab to doctor, lab workflow, laboratory, layering, leadership, mentorship, mentorship in dentistry, milling, model work, morphology, motivation, new york city college of technology, occlusion, patient experience, polishing, porcelain, problem solving, production lab, productivity, prosthodontics, qc, quality control, removable, scaling a lab, scanning, shade matching, small business, smile design, synergy, team culture, teamwork, technician, technician retention, technician shortage, technology adoption, time management, training, troubleshooting, voices from the bench, wax-up, work ethic, work-life balance, workflow management, zirconia
Elvis reunites with Renata Bundy alongside lab owner Roberto Rossi and technician Eugene Vega for a conversation that connects education to real-world lab life. They share how technicians often start with little experience, face early challenges, and need the right mentorship and environment to grow. Roberto highlights building a quality-driven lab while navigating digital workflows, and Renata reflects on preparing students for those realities.
-
421: Katherine Steinbock-Dyke: From Girl Scout Cookies to CEO of Whip Mix
April 20th, 2026 | 1 hr 3 mins
3d printing, analog dentistry, analog vs digital, articulators, asiga, australia, bench culture, bench work, business evolution, cad cam, career growth, ceo, collaboration, continuous improvement, corporate culture, customer relationships, dealer network, dental, dental community, dental education, dental equipment, dental industry, dental lab, dental labs, dental manufacturing, dental materials, dental resins, dental schools, dental technician, dental technicians, dental technology, digital dentistry, employee benefits, entrepreneurship, europe, family business, furnaces, future of dentistry, global markets, gypsum, heritage, hr, human resources, hybrid workflow, ids, industry insights, industry trends, innovation, innovation strategy, international business, katherine steinbock-dyke, lab day, lab life, lab owners, lab workflow, laboratory, large labs, latin america, leadership, legacy, management, materials science, mentorship, mixers, model trimmers, networking, next generation, operations, partnerships, podcasts, polymers, product development, production, relevance, small business, storytelling, succession planning, team building, technician, technicians life, trade shows, voices from the bench, whip mix, win program, workflow efficiency
This week we chat with Katherine Steinbock-Dyke of Whip Mix about growing up in a family-run dental company and unexpectedly working her way to CEO. She shares her path from HR and corporate roles into operations, product development, and ultimately leadership—highlighting the balance between tradition and innovation in today’s evolving lab landscape. The episode mixes stories of continuous improvement, digital transitions, and industry travel, all wrapped in the perspective of someone focused on keeping a legacy company relevant for the future.
-
418: Lab Day Chicago 2026 Part 4 with Josh Williams, Savannah Elkins, Darin McCue, Vicki Thomas, and Carrie Ling
March 30th, 2026 | 1 hr 16 mins
3d printing, access, additive, burnout, business, buying group, cad, cam, chicago, collaboration, communication, community, competition, consulting, culture, dental, design, digital, durability, efficiency, evolution, flexibles, growth, hiring, industry, innovation, lab day, lab-to-lab, laboratory, leadership, management, materials, mentorship, outsourcing, ownership, partnerships, pricing, production, removable, rpd, sales, savvy, scalability, small labs, strategy, technician, technology, training, vendors, voices from the bench, workflows
Live from LMT Lab Day Chicago, Elvis and Barb capture three conversations that highlight the future of the lab industry. From Savannah and Josh’s fast-moving digital removable workflows at GPS Digital RPD, to Darin McCue’s blunt reminder that labs need strong leadership—not just great technicians and how Saleslift Consulting can help—and finally Vicki and Carrie’s push to empower smaller labs through smarter partnerships and buying power with Savvy Lab Solutions, every discussion points to the same truth: adapting isn’t optional.
-
417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, & Darin Lockaby
March 23rd, 2026 | 1 hr 12 mins
3shape, 510k, abs, abutments, aesthetics, ai, ai assistant, ai in dentistry, alerts, analytics, api, australia, automation, automation tools, ballroom, barb, blanks, bob cohen, business development, calibration, cam software, canada, case tracking, casey baldwin, ceramart, chairside, characterization, collaboration, communication, consolidation, cost of acquisition, craftsmanship, cross-selling, crown ceram, custom abutments, customer behavior, customer retention, customer service, darren lockerby, dashboards, data, database, dental, dental community, dental lab, dental technician, dental wings, des, digital dentistry, digital dentures, digital workflow, dry milling, education, efficiency, elvis, emax, engineering, entrepreneurship, europe labs, exocad, fda compliance, field work, fixed, follow-up, frédéric rapp, future tech, global industry, greatlab, hyperdent, icortica, implant workflow, implants, in-house production, industry trends, innovation, insights, integration, intraoral scanner, ios, ivoclar, ivotion, lab day energy, lab efficiency, lab growth, lab life, lab management system, labday, laboratory, leadership, live podcast, lms, magic touch, manufacturing, margins, materials, mechanical engineering, milling, networking, notes, notifications, oem, onboarding, open implants, opportunity tracking, outsourcing, partnership, plug and play, pm7, pnp, price pressure, private equity, productivity, profitability, programill 7, quality control, rapid prototyping, real-time data, relationships, removable, reporting, reps, revenue growth, rob nazel, sales strategy, scalability, scaling, scheduling, software, stock abutments, tasks, team building, technician, technology, tie bases, training, turnaround time, upselling, us labs, validation, voice input, voices from the bench, wet milling, workflow, workflow control, zirconia
Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.
-
413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
-
409: John Wilson: Margins, Meaning, and Knowing When to Say No
January 26th, 2026 | 1 hr 6 mins
adaptability, burnout prevention, business alignment, craftsmanship, dental, dental lab ownership, digital dentistry, education, fundamentals, integrity, laboratory, lab–doctor relationships, leadership, legacy, margins, margins and meaning, mentorship, podcasting, pricing pressure, saying no, storytelling, sustainable growth, team culture, technician, trust, voices from the bench
Barb and Elvis welcome back John Wilson of Sunrise Dental Lab for a candid, reflective conversation about purpose, integrity, and longevity in the dental lab industry. John shares why he chose alignment over growth, how protecting his team and values reshaped his business, and why strong lab–doctor partnerships are built on trust, not price. The episode also dives into the inspiration behind his new podcast Margins & Meaning, focused on storytelling, connection, and reminding technicians they’re not alone.
-
408: Rob Nazzal & Mike Alessio: From the Bench to the (icortica) Dashboard
January 19th, 2026 | 1 hr 7 mins
change management, customer retention, data visibility, data-driven decisions, dental, dental laboratory management, digital workflows, dsos, employee engagement, family-owned lab, icortica, lab culture, lab software integration, laboratory, leadership, magic touch, productivity metrics, quality control, quality metrics, real-time reporting, remakes, sales effectiveness, share of wallet, team alignment, technician, technician retention, transparency, voices from the bench
Rob Nazzal returns to Voices From the Bench with Mike Alessio of Bonadent to talk about leadership, culture, and using data the right way in dental laboratories. They discuss transparency around productivity metrics, the challenge of measuring quality, and how open communication builds trust and stronger teams. The conversation also highlights how icortica helps labs and sales teams use real-time data to improve retention, grow existing accounts, and have smarter, better-timed conversations with doctors.
-
406: Stuart Steinbock: Lean, Keen, and Milling Machines
January 5th, 2026 | 1 hr 2 mins
3d printing, additive manufacturing, aligners, articulators, cad/cam, carbon, casting investment, continuous improvement, crystal ultra, dental, dental equipment, dental manufacturing, dental mills, dental stones, digital dental, digital dentistry, direct-to-consumer dentistry, entrepreneurship, family business, full-arch workflows, industry evolution, international sales, iso compliance, lab efficiency, lab management, laboratory, leadership, lean manufacturing, milling systems, ortho appliances, orthodontic labs, process innovation, product development, quality systems, resilience, startup culture, technician, voices from the bench, whip mix, workflow optimization
Barb and Elvis talk with Stuart Steinbock about his deep family roots in dental manufacturing, the evolution of Whip Mix, and how lean thinking and product development helped shape modern lab workflows. Stuart also shares his journey beyond the family business into startups, 3D printing, orthodontic labs, and ultimately leading Digital Dental. It’s an honest conversation about innovation, entrepreneurship, and navigating change in both the dental industry and life
-
384: IDS 2025 & exocad Part 9 with Paul Dowling, Jacqueline Ffrench, & Thomas Baaske
August 4th, 2025 | 1 hr 2 mins
3d, 4 day work week, academy, ai, better life, business, community, dental, dentures, digital, efficient, exocad, feedback, generations, global, health, ids, inventory, ireland, ivotion, lab day chicago, laboratory, leadership, lean manufacturing, part time, polish, printing, removables, repair, small changes, soft reline, strength in the industry, technician, voices from the bench, well being, workflow, zirconzahn
Back again to a time in Germany when we recorded in the exocad booth at IDS 2025. This week we start with Paul Dowling & Jacqueline Ffrench who are doing amazing things in Ireland for the lab community. Then we meet Thomas Baaske from Ivoclar that tells us all about the new printed denture material, the inventory system, and Ivoclar at IDS.
-
330: The Final More From exocad Insights 2024 with Chuck Genco, Yousef Ibrahim, Maher Al Hanfeish, Jen Ludwig, and Lindsey Rowan
July 22nd, 2024 | 1 hr 7 mins
10k, 5k, ai, all-on-4, cdt, cheerleading, corus, dental, digital, dso, dtx, efficiency, exocad, fort worth, fundraising, grants, implants, ivoclar, laboratory, leadership, miyo, podcast, raising money, scanning, solutions, sponsorships, support, technician, texas, time to teeth, triathlon, van hook, voices from the bench, warranty, workflow, zirconia
All good things must end as we wrap up the final conversations from exocad Insights 2024 with Chuck Genco, Yousef Ibrahim, Maher Al Hanfeish. Then we tack on a conversation about the Race For the Future with Jen Ludwig and Lindsey Rowan.