Displaying 4 items of Voices from The Bench with the tag "psychology".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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381: IDS 2025 & exocad Part 6 with Björn Zäuner and Tillmann Steinbrecher
July 14th, 2025 | 1 hr 58 secs
articulation, bite, bottlenecks, ceo, code, customer feedback, dental, design, distributors, emotional engagement, exocad, growth, hand articulate, ids, jaw motion, laboratory, memes, milling center, open software, ortho lab, psychology, purple, remakes, researcher, smile design, student, technician, training, user interface, voices from the bench, xsnap
Barb and Elvis bring two powerhouse conversations from the exocad booth at IDS 2025 featuring two people that are changing digital dental design every day. Björn Zäuner tells the story of Bite-Finder and how it can lower remakes by up to 50% and then we chat with the CEO and co-creator of exocad, Tillmann Steinbrecher.
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362: Josie Schmitz-Burchartz is Marinating in Denture Goodness
March 3rd, 2025 | 1 hr 4 mins
analog, border molding, canada, cleaning, clear dentures, dental, dentures, edentulous, function, impressions, ivoclar, laboratory, marinade, newspapers, passionate, patient care, plaster, podcast, practical, practice, psychology, referrals, small town, suction, technician, university, voices from the bench, work life balance
This week, we sit down with Josie Schmitz-Burchartz, a dedicated denturist from British Columbia, who shares her incredible journey from cleaning her father's lab to running her own thriving practice. Josie discusses the importance of patient relationships, the challenges of the profession, and her commitment to providing exceptional care.
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239: Finding a Better Digital Removable Solution with John Madden
October 24th, 2022 | 1 hr 2 mins
3shape, acetal, claps, dental, dentures, education, exocad, laboratory, metal frames, partials, podcast, psychology, roland, school, technician, valplast, voices from the bench
Digital dentures is all the rage. One great technician working on perfecting all digital removable prosthetics is John Madden CDT. John talks about the early days of digital, when to do them, how to do them, the successes and the struggles.