Displaying all 3 Episode of Voices from The Bench with the tag “quality control”.
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408: Rob Nazzal & Mike Alessio: From the Bench to the (icortica) Dashboard
January 19th, 2026 | 1 hr 7 mins
change management, customer retention, data visibility, data-driven decisions, dental, dental laboratory management, digital workflows, dsos, employee engagement, family-owned lab, icortica, lab culture, lab software integration, laboratory, leadership, magic touch, productivity metrics, quality control, quality metrics, real-time reporting, remakes, sales effectiveness, share of wallet, team alignment, technician, technician retention, transparency, voices from the bench
Rob Nazzal returns to Voices From the Bench with Mike Alessio of Bonadent to talk about leadership, culture, and using data the right way in dental laboratories. They discuss transparency around productivity metrics, the challenge of measuring quality, and how open communication builds trust and stronger teams. The conversation also highlights how icortica helps labs and sales teams use real-time data to improve retention, grow existing accounts, and have smarter, better-timed conversations with doctors.
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389: FDLA 2025 and Jensen Dental Part 2 with Nick Bathija, Shanna Gripp, & Mark Stueck
September 8th, 2025 | 1 hr 8 mins
allow, bond, brushes, cdt, color, courses, creation porcelain, dental, dentist, driver, easy gum, education, free, full service, hand polish, hand skills, harvest, high shine, hybrids, jensen, kol, laboratory, lick, light, mcdonald's, metal finisher, miyo, model room, nbc, quality control, social media, structure, technician, testing, tips, tricks, voices from the bench, webinar, wine, zirconia
We are back with three more conversations from the Jensen booth at the FDLA Symposium 2025. First up in long time Jensen employee Nick Bathija, we then revisit with Shanna Gripp to see what she's been up to and wrap up the episode with Mark Stueck, past chair of the NBC.
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374: Dr. Andrew Turchin Has the Formula For a Smiling Success
May 26th, 2025 | 1 hr 4 mins
3shape, aesthetics, ceramics, communication, dental, designers, education, emax, exocad, high end, hiring, ivoclar, lab day, laboratory, neck pain, picky patients, porcelain, quality control, teaching, technician, voices from the bench
This week we meet Dr. Andrew Turchin from Aspen Colorado who has developed a mathematical equation that has allowed him and his in-office lab technicians to formulate a simple treatment that creates better smiles.