Displaying items 1-10 of 12 in total of Voices from The Bench with the tag "quality control".
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443: Phil Reddington: From Skipping School to Building a Dental Lab
September 21st, 2026 | 1 hr 13 mins
35 years dental technology, 3D printing, Barb, Business growth, CAD/CAM, England, United Kingdom, accidental career, acrylic restorations, advanced dental laboratory, anex, bar overdenture, beever dental technology, bench test, blame culture, boutique dental laboratory, british dental lab, british dental technician, building a dental lab, career in dental technology, case acceptance, case communication, case documentation, case management, case planning, case quality, ceramic artistry, ceramic systems, ceramic technician, ceramics, checklists, clinical excellence, competing on price, complex cases, continuing education, continuous learning, cosmetic dentistry, cosmetic restorations, custom abutments, custom dental restorations, custom implant restorations, customized training, dental 3d printing, dental artistry, dental bar, dental bench test, dental business, dental business philosophy, dental cad design, dental cad/cam, dental ceramics, dental conferences, dental craftsmanship, dental education, dental educators, dental entrepreneur, dental entrepreneurship, dental implant solutions, dental implants, dental industry, dental industry events, dental industry innovation, dental industry leadership, dental lab, dental lab and dentist, dental lab business, dental lab business strategy, dental lab community, dental lab culture, dental lab education, dental lab equipment, dental lab evolution, dental lab growth, dental lab leadership, dental lab management, dental lab marketing, dental lab owner, dental lab partnership, dental lab pricing, dental lab profitability, dental lab qc, dental lab quality, dental lab referrals, dental lab return on investment, dental lab service, dental lab standards, dental lab stories, dental lab success, dental lab systems, dental lab team, dental lab turnaround, dental lab workflow, dental laboratory, dental laboratory apprenticeship, dental laboratory cad, dental laboratory family, dental laboratory independence, dental laboratory industry, dental laboratory management, dental laboratory marketing, dental laboratory philosophy, dental laboratory podcast, dental laboratory relationships, dental laboratory service, dental laboratory success, dental laboratory team, dental lectures, dental material selection, dental materials, dental milling, dental milling workflow, dental photography, dental podcast, dental professionals, dental professionals podcast, dental prosthetics, dental prosthodontics, dental restoration repair, dental restorations, dental speaking, dental team collaboration, dental team leadership, dental technician, dental technician artistry, dental technician career, dental technician community, dental technician hiring, dental technician life, dental technician podcast, dental technician skills, dental technician stories, dental technician support, dental technician training, dental technology, dental technology education, dental technology events, dental technology industry, dental technology innovation, dental technology investment, dental technology leadership, dental technology podcast, dentist communication, dentist lab partnership, dentist laboratory relationship, dentist referrals, dentist satisfaction, difficult cases, digital dental laboratory, digital dentistry, digital design, digital implant workflow, digital impressions, digital transformation, digital workflow, doctor technician relationship, elvis dahl, employee culture, employee development, employee retention, enjoying work, experienced dental technician, family and work, fixed dentistry, full arch, full arch bar, full arch cases, full arch dentistry, full arch digital workflow, full arch education, full arch rehabilitation, full arch restoration, full arch solutions, full mouth reconstruction, growing a dental lab, high quality dental restorations, hiring for attitude, hiring technicians, ids, implant abutments, implant bar, implant cases, implant crowns, implant dentistry, implant education, implant planning, implant prosthetics, implant prosthodontics, implant restorations, implant supported restorations, implant workflow, independent dental lab, independent dental laboratory, independent lab, international dental show, intraoral scanning, investing in education, investing in equipment, investing in people, io connect, knowing when to say no, lab efficiency, lab owner mindset, lab philosophy, laboratory artistry, laboratory business, laboratory communication, laboratory craftsmanship, laboratory culture, laboratory education, laboratory equipment, laboratory evolution, laboratory experience, laboratory growth, laboratory leadership, laboratory owner, laboratory profitability, laboratory referrals, laboratory skill sets, laboratory standards, laboratory support, laboratory technology, laboratory training, laboratory workflow, laughter at work, leadership in dentistry, learning dental technology, leeds, leeds dental laboratory, lifetime guarantee, long term restorations, mentorship, modern dental laboratory, modern dental technology, multi-unit abutments, non-toxic workplace, passion for dental technology, passion for dentistry, patient focused dentistry, patient outcomes, people first, people focused leadership, phil reddington, pmma, positive workplace, power of no, precision dental laboratory, precision dentistry, premium dental laboratory, premium dentistry, premium full arch, premium laboratory service, printed try-ins, prosthodontics, provisional restorations, quality assurance, quality control, quality dentistry, quality over price, quality over quantity, refractory technique, refractory veneers, removable dentistry, repairable restorations, restoration longevity, restoration repair, restorative dentistry, restorative workflow, roi dental laboratory, scan bodies, skill development, soap carving, social media marketing, supportive workplace, team building, team culture, teamwork, technical excellence, technician dentist collaboration, technician development, technician education, technician retention, temporary restorations, thimble bar, thimble bar repair, thimble bars, traditional to digital dentistry, true abutment, turnaround time, uk dental laboratory, value over price, veneers, vftb, voices from the bench, word of mouth marketing, work life balance, workflow efficiency, workplace culture, workplace relationships, zirconia, zirconia restorations
This week we head across the pond to Leeds, England, to sit down with Phil Reddington of Beever Dental Technology lab. Phil shares the unlikely story of how skipping school and carving a tiny soap bottle with a scalpel at age 15 led him into a 35-plus-year career in dental technology. We talk about building a laboratory around quality instead of price, developing a strong team culture, digital dentistry, full-arch restorations, thimble bars, and knowing when to say no. Plus, there’s a bright orange vest, plenty of laughs, and a great conversation about what it really takes to build a laboratory where people actually want to work.
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442: Michael Wandling: The Long Road to CDT of the Year
September 14th, 2026 | 1 hr 12 mins
2025 cdt of the year, Barb, Leadership, aidite, bruxzir, cad cam, career growth, cdt, cdt certification, cdt exam, cdt exam preparation, cdt practical exam, cdt written exam, ceramics, certified dental technician, complete dentures, continuing education, crown and bridge, crown and bridge technician, dental cad cam, dental ceramics, dental certification, dental certification exam, dental education, dental implant certification, dental implants, dental industry, dental industry podcast, dental lab, dental lab community, dental lab culture, dental lab leadership, dental lab management, dental lab mentoring, dental lab owner, dental lab podcast, dental lab success, dental lab training, dental lab workflow, dental laboratory, dental laboratory careers, dental laboratory education, dental laboratory industry, dental laboratory leadership, dental laboratory podcast, dental laboratory standards, dental materials, dental milling, dental podcast, dental tech podcast, dental technician, dental technician career, dental technician education, dental technician success, dental technology, dental technology career, dental technology education, dental technology industry, dental training, dental zirconia, digital dental laboratory, digital dentistry, digital workflow, elvis dahl, fixed dentistry, giving back to the industry, horizon digital, implant cdt, implant dentistry, keller dental laboratory, key opinion leader, kol, lab owner, laboratory innovation, laboratory management, lifelong learning, master cdt, mentorship, mike wandling, national board for certification, nbc, nbc exams, production management, professional development, prozir ultra, quality assurance, quality control, removable dentistry, study clubs, summit horizon dental laboratory, technician development, technician training, vftb, voices from the bench, zirconia
This week on Voices From the Bench, we finally sit down with the 2025 CDT of the Year, Mike Wandling! Mike shares his journey from starting as a dental technician in 2001 to becoming an educator, Master CDT, examiner, NBC Board member, lab owner, and now Operations Manager at Summit Horizon Dental Laboratory. We talk certification, education, the future of the CDT program, his “A-Team” partnership with Barb, and what it means to give back to the dental laboratory industry.
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437: Phillip Gold: The Gold Standard of Dental Technology
August 10th, 2026 | 1 hr 4 mins
3D printing, Barb, Business growth, Leadership, Learning, account management, account retention, ai education, ai for dental technicians, ai in dentistry, ai learning, analog dental laboratory, analog dentistry, artificial intelligence, barb and elvis, behind the scenes dental lab, business development, business relationships, business succession, business transition, by design, by design dental studio, cal lab, career development, career longevity, casting, cdt, cdt certification, cdt exam, cdt exam preparation, ceramic technician, ceramics, ceramics cdt, certification advocacy, certification preparation, certified dental technician, chatgpt, client relationships, client retention, clinical excellence, color science, continuing education, corporate dental laboratory, corporate dentistry, crown and bridge, crown and bridge cdt, crown and bridge technician, customer relationships, customer service, customer service philosophy, decades in dentistry, decades in the dental lab, dental ai, dental anatomy, dental anatomy and occlusion, dental artistry, dental associations, dental boards, dental business, dental business development, dental cad, dental cad cam, dental cam, dental career, dental career story, dental casting, dental ceramics, dental certification, dental certification exam, dental certification study, dental community, dental community support, dental conferences, dental craftsmanship, dental diagnostics, dental education, dental education community, dental education history, dental entrepreneur, dental entrepreneurship, dental equipment, dental exam preparation, dental excellence, dental family, dental family business, dental history, dental history stories, dental industry, dental industry career, dental industry community, dental industry education, dental industry history, dental industry leadership, dental industry legacy, dental industry mentorship, dental industry networking, dental industry podcast, dental industry relationships, dental industry stories, dental industry veteran, dental innovation, dental innovation history, dental lab, dental lab acquisition, dental lab culture, dental lab customer service, dental lab education, dental lab equipment, dental lab history, dental lab management, dental lab owner, dental lab ownership, dental lab podcast, dental lab quality control, dental lab relationships, dental lab stories, dental laboratory, dental laboratory business, dental laboratory career, dental laboratory certification, dental laboratory community, dental laboratory education, dental laboratory equipment, dental laboratory expert, dental laboratory growth, dental laboratory history, dental laboratory innovation, dental laboratory leadership, dental laboratory legacy, dental laboratory owner, dental laboratory podcast, dental laboratory sales, dental laboratory standards, dental laboratory stories, dental laboratory team, dental laboratory veteran, dental laboratory workflow, dental leadership, dental legacy, dental 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evolution, dental technology exam, dental technology podcast, dental technology veteran, dental training, dental veteran, dental wax-up, dental waxing, dental work ethic, dental workflows, dentist, dentist relationships, dentists, denture technician, dentures, dentures cdt, diagnostic wax-up, diagnostics, digital cdt, digital certification, digital dental laboratory, digital dentistry, digital practical exam, digital technician, digital workflow, doctor relationships, e.max, elvis, empress, evolution of dentistry, experienced dental technician, experienced technician, family business, family business succession, family in dentistry, family laboratory, family legacy, family-owned laboratory, father and daughter, father and son, first one in last one out, generational business, giving back, gold alloy, gold dentistry, gold work, history of dentistry, implant dentistry, implant technician, implants, implants cdt, independent dental laboratory, industry camaraderie, industry involvement, industry leadership, industry mentors, industry networking, ivoclar, jacket crowns, knowledge sharing, lab management, lab sales, laboratory acquisition, laboratory culture, laboratory entrepreneur, laboratory growth, laboratory history, laboratory leadership, laboratory legacy, laboratory management, laboratory operator, laboratory ownership, laboratory relationships, laboratory stories, laboratory succession, laboratory team, laboratory transition, learning from experience, learning from mentors, legacy business, life in the dental lab, lifelong learning, lifetime in dental laboratory, lifetime in dentistry, master cdt, master dental technician, master technician, mentorship, milling, nadl, national board for certification, national dentex, nbc, ndx, next generation, next generation dental technicians, occlusion, oral arts, partial dentures, partials cdt, pfm, philip gold, philip gold cdt, philip gold dental laboratory, philip gold dental technician, philip gold interview, philip gold podcast, porcelain, porcelain fused to metal, practical exam, professional certification, professional development, professional growth, professional legacy, professional networking, professional standards, prosthodontics, quality control, quality dentistry, raymond gold, relationship business, removable prosthetics, restorative dental technology, restorative dentistry, sales, sharing knowledge, six cdt certifications, six certifications, skills development, study for cdt, succession, succession planning, supporting technicians, team building, technical excellence, technician advocacy, technician development, technician education, technician leadership, technician stories, troubleshooting, voices from the bench, voices from the bench podcast, wax-up, williams gold, williams gold refining company, work ethic
This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.
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Episode 433: From FDLA 2026: Morris Fucarino, Enja Dorjchuluun, Joseph Núñez Reyes
July 13th, 2026 | 1 hr 20 mins
3D printing, Barb, CAD/CAM, Instagram, Leadership, Orlando, Social Media, analog dentistry, analog techniques, articulators, belt-driven handpieces, biomedical engineering, board service, boutique laboratory, cam, carbon printers, career development, career growth, casting, cdt, ceramics, certification, certified dental technician, collaboration, community, continuing education, continuing growth, craftsmanship, cross-training, customer service, dedication, dental community, dental content creator, dental craftsmanship, dental industry, dental innovation, dental lab, dental laboratory, dental manufacturing, dental materials, dental podcast, dental technician, dental technology, dentistry, dentures, digital content, digital dentistry, digital transformation, digital workflow, e.max, education, efficiency, elvis, enja dorjchuluun, excellence, expansion, experience, fdla, fdla board, fdla symposium, florida, florida dental laboratory association, focus magazine, full gold crowns, future of dentistry, future technicians, general manager, gold restorations, gps digital dental lab, gps digital rpd, handpieces, hands-on education, heygears, high noble alloy, hiring, icpr junior college, implant restorations, implants, impressions, industry veterans, innovation, inspiration, ivoclar pm7, joseph núñez reyes, knowledge, lab day, labfest, laboratory careers, laboratory culture, laboratory growth, laboratory leadership, laboratory life, laboratory management, laboratory operations, legacy, lifelong learning, lithium disilicate, mentorship, milling, milling center, model work, morris fucarino, national board for certification, nbc, nesting, networking, next generation, night guards, one-man lab, operations, organized dentistry, passion, passion for dentistry, patients, perseverance, pfm, pmma, porcelain fused to metal, post-processing, problem solving, professional development, puerto rico, qc, quality, quality control, relationships, roland, roland mills, sakr dental arts, scanning, smiles, soft tissue models, state association, stone models, success., supervisors, team building, teamwork, technician, technician education, technician pride, technician recognition, technician spotlight, technician stories, technician training, technicians, technology, turnaround time, voices from the bench, volunteering, waxing, webinars, workflow, workflow optimization, zirconia, zirconia milling
From the FDLA Symposium, Elvis and Barb sit down with three passionate technicians who represent the past, present, and future of the profession. Morris Fucarino reflects on an incredible 50 years as a CDT and the value of lifelong learning, Enja Dorjchuluun shares how she's helping shape the future of Florida's dental laboratory community through Sakr Dental Arts and the FDLA Board, and Joseph Núñez Reyes discusses his journey from Puerto Rico to GPS Digital Dental Lab and his dream of inspiring the next generation of technicians.
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422: Renata Budny, Roberto Rossi, & Eugene Vega: The Never Ending Education in a Dental Lab
April 27th, 2026 | 1 hr 3 mins
3D printing, CAD/CAM, Communication, Leadership, Productivity, aesthetics, analog dentistry, anatomy, artistry, asiga, bench work, boutique lab, career development, career growth, career pathways, case acceptance, case planning, ceramics, city tech, collaboration, continuing education, cosmetic dentistry, craftsmanship, crown and bridge, custom shade, dental, dental education, dental industry, dental lab life, dental materials, dental milling, dental printers, dental school, dental students, dental technician, dental technology, dentist relationships, dentures, diagnostic wax-up, digital dentistry, digital impressions, digital transition, digital workflow, efficiency, emax, employee culture, entrepreneurship, exocad, experience vs education, finishing, fixed prosthetics, full arch, future of dentistry, graduation, hands-on training, high-end lab, hiring, implant restorations, implants, impressions, industry challenges, innovation, lab efficiency, lab environment, lab growth, lab management, lab owner, lab perks, lab startup, lab to doctor, lab workflow, laboratory, layering, mentorship, mentorship in dentistry, milling, model work, morphology, motivation, new york city college of technology, occlusion, patient experience, polishing, porcelain, problem solving, production lab, prosthodontics, qc, quality control, removable, scaling a lab, scanning, shade matching, small business, smile design, synergy, team culture, teamwork, technician, technician retention, technician shortage, technology adoption, time management, training, troubleshooting, voices from the bench, wax-up, work ethic, work-life balance, workflow management, zirconia
Elvis reunites with Renata Bundy alongside lab owner Roberto Rossi and technician Eugene Vega for a conversation that connects education to real-world lab life. They share how technicians often start with little experience, face early challenges, and need the right mentorship and environment to grow. Roberto highlights building a quality-driven lab while navigating digital workflows, and Renata reflects on preparing students for those realities.
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419: Katherine Wilcox Wants You To Work EviSmarter and Not Harder
April 6th, 2026 | 1 hr 7 mins
3shape, AI, Philippines, Productivity, cad design, case entry, covid impact, customer service, data integration, dental, dental lab, dental technician, dental technology, design center, digital dentistry, digital workflow, efficiency, evident, evismart, file management, industry trends, innovation, itero, lab growth, lab management, lab software, laboratory, manila, outsourcing, outsourcing design, process optimization, quality control, scanning, staffing shortages, technician, trios, voices from the bench, workflow automation
Elvis and Barb sit down with Katherine Wilcox to talk about her journey from avoiding small talk as a dental assistant to thriving as a lab tech and eventually moving into the world of digital workflows and software. She shares how outsourcing design services exploded during COVID and became a lifeline for labs trying to manage workload and staffing challenges. The conversation highlights how EviSmart is helping labs automate workflows, reduce manual tasks, and bring order to the chaos of digital dentistry.
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417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, & Darin Lockaby
March 23rd, 2026 | 1 hr 12 mins
3shape, 510k, AI, Barb, Communication, Leadership, Productivity, abs, abutments, aesthetics, ai assistant, ai in dentistry, alerts, analytics, api, australia, automation, automation tools, ballroom, blanks, bob cohen, business development, calibration, cam software, canada, case tracking, casey baldwin, ceramart, chairside, characterization, collaboration, consolidation, cost of acquisition, craftsmanship, cross-selling, crown ceram, custom abutments, customer behavior, customer retention, customer service, darren lockerby, dashboards, data, database, dental, dental community, dental lab, dental technician, dental wings, des, digital dentistry, digital dentures, digital workflow, dry milling, education, efficiency, elvis, emax, engineering, entrepreneurship, europe labs, exocad, fda compliance, field work, fixed, follow-up, frédéric rapp, future tech, global industry, greatlab, hyperdent, icortica, implant workflow, implants, in-house production, industry trends, innovation, insights, integration, intraoral scanner, ios, ivoclar, ivotion, lab day energy, lab efficiency, lab growth, lab life, lab management system, labday, laboratory, live podcast, lms, magic touch, manufacturing, margins, materials, mechanical engineering, milling, networking, notes, notifications, oem, onboarding, open implants, opportunity tracking, outsourcing, partnership, plug and play, pm7, pnp, price pressure, private equity, profitability, programill 7, quality control, rapid prototyping, real-time data, relationships, removable, reporting, reps, revenue growth, rob nazel, sales strategy, scalability, scaling, scheduling, software, stock abutments, tasks, team building, technician, technology, tie bases, training, turnaround time, upselling, us labs, validation, voice input, voices from the bench, wet milling, workflow, workflow control, zirconia
Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.
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411: Michael Joseph: No Wax, No Fear and One Lab’s All-In Leap to Digital Dentistry
February 9th, 2026 | 1 hr 14 mins
3D printing, brexit impact, business resilience, cad design, consistency, covid recovery, dental, dental education, dental laboratory, dental marketing, dental sales, dental scanners, dental technology, digital dentistry, exocad, full arch restorations, greatlab lms, immediate load, instagram marketing, itero, lab growth, lab management software, lab ownership, lab systems, laboratory, lithium disilicate, medit, milling machines, peer referrals, photogrammetry, pmma, primescan, quality control, reliability, remote designers, study clubs, technician, technician training, vertical integration, voices from the bench, workflow automation, zirconia
Elvis and Barb sit down with London lab owner Michael Joseph, who shares his journey from scooter courier to fully digital lab owner, including the hard lessons learned through COVID, Brexit, and rebuilding from the brink. Michael breaks down how committing to digital workflows, automation, photogrammetry, and rock-solid protocols transformed his lab into a scalable, referral-driven business. This episode is a powerful reminder that reinvention, consistency, and smart systems—not shortcuts—are what drive long-term success in today’s dental lab world.
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410: Helen Tanaka: From a Driver to the Bench and Knowing the Why
February 2nd, 2026 | 1 hr 8 mins
3shape, analog vs digital voices from the bench, arklign, attachments, bite blocks, bite records, case planning, case rescue, ce courses, chairside support, clearchoice, co-diagnostic, combination cases, continuing education, conversions, crown and bridge, dental, dental laboratory, dental materials, dental students, dental technician, dental technology, dentist collaboration, dentures, digital dentures, digital records, digital workflow, education, exocad, fundamentals, fundamentals first, fundamentals teaching, guided surgery, helen tanaka, implant courses, implant planning, implant restorations, lab driver, lab management, lab workflow, laboratory, locator attachments, mandibular advancement device, mentorship, microdental, model room, morphology, occlusion, orthodontics, overdentures, pathways, photogrammetry, quality control, removable prosthetics, removables, restorations, scanning, sleep appliances, sops, stackable guides, technical service, technician, technician training, training, troubleshooting, troubleshooting dentures, waxing copings, wire bending, workflow, zest
This week we talk with Helen Tanaka, a removable and implant specialist who started her career as a dental lab driver and worked her way into lab management, digital workflows, and clinical education. She shares her passion for dentures, occlusion, and implant restorations, emphasizing that technicians must understand the fundamentals and the why behind every step — especially in today’s digital world. The conversation covers guided surgery, digital dentures, doctor training, and the growing need for stronger removable education for both dentists and technicians.
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408: Rob Nazzal & Mike Alessio: From the Bench to the (icortica) Dashboard
January 19th, 2026 | 1 hr 7 mins
Leadership, change management, customer retention, data visibility, data-driven decisions, dental, dental laboratory management, digital workflows, dsos, employee engagement, family-owned lab, icortica, lab culture, lab software integration, laboratory, magic touch, productivity metrics, quality control, quality metrics, real-time reporting, remakes, sales effectiveness, share of wallet, team alignment, technician, technician retention, transparency, voices from the bench
Rob Nazzal returns to Voices From the Bench with Mike Alessio of Bonadent to talk about leadership, culture, and using data the right way in dental laboratories. They discuss transparency around productivity metrics, the challenge of measuring quality, and how open communication builds trust and stronger teams. The conversation also highlights how icortica helps labs and sales teams use real-time data to improve retention, grow existing accounts, and have smarter, better-timed conversations with doctors.