Displaying 7 items of Voices from The Bench with the tag "outsourcing".
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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412: Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show
February 16th, 2026 | 1 hr 9 mins
affordable dentures, all-on-4, ambidextrous technician, analog workflows, barksdale dental lab, business systems, crown and bridge, dental, dental lab management, dental laboratory association of texas, dental meetings, denture setup, dentures, digital dentistry, dlat, full-arch, full-service lab, high-volume production, implant dentistry, industry networking, lab efficiency, lab growth, lab leadership, lab ownership, laboratory, live ce, outsourcing, regional manager, removables, state association, technician, technician training, voices from the bench, zirconia
Matthew Douglas shares his journey from a career-ending baseball injury to becoming a powerhouse denture technician, lab owner, and industry leader. From high-volume production at Affordable Dentures to pioneering All-on-4 workflows and revitalizing the Dental Laboratory Association of Texas, Matt’s story is all about speed, systems, and servant leadership. It’s a conversation about hustle, innovation, and building something bigger than yourself in the dental lab industry.
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346: Easing the Pain of Case Entry with Randy Berry & Jessica Wallen
November 11th, 2024 | 1 hr 2 mins
72 hours, call, code books, communication, dental, departments, enty, hold, ios, laboratory, metal printers, outsourcing, partials, phone, photos, podcast, printing, production software, remote, shades, sick days, technical, technician, ups, voices from the bench, waiting
This week we talk to Randy Berry and Jessica Wallen who have taken on the task of doing remote case entry and invoicing for labs. With their company Certaineed Consulting, they can log in the incoming work while you concentrate on doing the incoming work.
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302: From Bait Shop to Metal Printing with Josh Williams
January 8th, 2024 | 1 hr 8 mins
anneal, bait shop, burn out, chrome cobalt, corporate, dental, digital, electropolishing, gps, hand wax, laboratory, maintenance, micron, model room, mowing, ndx, octan, outsourcing, partials, podcast, print, printed resin, repairs, supports, team solutions, technician, titanium, voices from the bench, warping
This week we talk to an analog framework technician turned metal printing expert from GPS Digital RPD. Josh explains the process of getting into metal printing, some of the issues they have had, and what it took to perfect such new technology.
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265: More From the Ivoclar Ballroom at Lab Day Chicago with Tobias Specht, Eiron Simmons, Olivia Davis, Crystal Heung, Christina Heaslip, Dora Rodrigues
April 24th, 2023 | 1 hr 4 mins
blue block, boothless, church, conversions, dental, diastemas, digital dentures, disruption, emax, family, first time, laboratory, liechtenstein, lips, masquerade party, mill, outsourcing, p7, passion, podcast, pool party, portugal, press, product manager, public speaking, removables, technician, voices from the bench
We are back in the Ivoclar Ballroom at LMT Lab Day Chicago 2023 with 4 more conversations! We talk to Tobias Specht from Ivoclar, Eiron Simmons and Olivia Davis from Oaks Dental Design, Crystal Heung from Sunmc Dental Lab in China, and Christina Heaslip from Digital Dental Laboratory and Dora Rodrigues from ID Dental Lab.
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250: From In Office to In Lab with Tra' Chambers
January 9th, 2023 | 1 hr 5 mins
blue cam, business, cerec doctor, dental, dental assistant, hammer, insurance payments, ivoclar, laboratory, labstar, lmt lab day chicago, omnicam, outsourcing, podcast, primescan, same day, seminars, sintering oven, technician, vision 21, voices from the bench, zirconia
Celebrating our 250th episode with a great conversation with Tra' Chambers from Express Dental Laboratory. Tra' talks about learning the clinical side of office management before owning a digital leading lab.
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173: In the Face of Florida: Don Hebert, Ricardo Marrero, Dory Sartoris at the FDLA
July 19th, 2021 | 1 hr 5 mins
business partners, dental, digital dentures, electrician, fixed, focus magazine, fun, laboratory, ladies of the mill, lotm, members, outsourcing, podcast, preat, removables, southern states, sun, symposium, technician, voices from the bench
It is so good to be back at the FDLA show. We were at the Preat booth talking to all the great attendees and a few decided to sit down and chat with us. We talk with Don Hebert CDT, Ricardo Marrero, and current president Dory Sartoris.