Displaying items 1-10 of 11 in total of Voices from The Bench with the tag "outsourcing".
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420: Seth Potter: Insight Into exocad Without Borders
April 13th, 2026 | 1 hr 12 mins
3d printing, analog workflow, automation, burnout, cad cam, cad designer, canada, clients, crown and bridge, dental, dental education, dental lab, dental mission trips, dental software, dental technician, dental technology, dentist father, digital dentistry, digital workflow, dominican republic, dropbox, efficiency optimization, entrepreneurship, entrepreneurship journey, exocad, exocad insights, faith, family influence, freelancing, full arch, hustle, implants, indeed strategy, innovation, lab equipment, lab growth, laboratory, location freedom, milling, missionary dentistry, outsourcing, outsourcing design, paraguay, productivity, remote design, remote work, sailboat life, sailing, scaling, scanning, self taught, startup, systems, technician, travel, voices from the bench, wetransfer, work life balance, workflow efficiency
This week, we talk with Seth Potter, a dental technician living a truly unconventional life—splitting his time between Canada and Paraguay while running a remote design business. From growing up on a sailboat and assisting on missionary dental trips to teaching himself digital workflows, Seth shares how he built a career with exocad rooted in freedom and efficiency. He also dives into the realities of scaling, burnout, and why creating systems—not just working harder—is the key to long-term success.
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419: Katherine Wilcox Wants You To Work EviSmarter and Not Harder
April 6th, 2026 | 1 hr 7 mins
3shape, ai, cad design, case entry, covid impact, customer service, data integration, dental, dental lab, dental technician, dental technology, design center, digital dentistry, digital workflow, efficiency, evident, evismart, file management, industry trends, innovation, itero, lab growth, lab management, lab software, laboratory, manila, outsourcing, outsourcing design, philippines, process optimization, productivity, quality control, scanning, staffing shortages, technician, trios, voices from the bench, workflow automation
Elvis and Barb sit down with Katherine Wilcox to talk about her journey from avoiding small talk as a dental assistant to thriving as a lab tech and eventually moving into the world of digital workflows and software. She shares how outsourcing design services exploded during COVID and became a lifeline for labs trying to manage workload and staffing challenges. The conversation highlights how EviSmart is helping labs automate workflows, reduce manual tasks, and bring order to the chaos of digital dentistry.
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418: Lab Day Chicago 2026 Part 4 with Josh Williams, Savannah Elkins, Darin McCue, Vicki Thomas, and Carrie Ling
March 30th, 2026 | 1 hr 16 mins
3d printing, access, additive, burnout, business, buying group, cad, cam, chicago, collaboration, communication, community, competition, consulting, culture, dental, design, digital, durability, efficiency, evolution, flexibles, growth, hiring, industry, innovation, lab day, lab-to-lab, laboratory, leadership, management, materials, mentorship, outsourcing, ownership, partnerships, pricing, production, removable, rpd, sales, savvy, scalability, small labs, strategy, technician, technology, training, vendors, voices from the bench, workflows
Live from LMT Lab Day Chicago, Elvis and Barb capture three conversations that highlight the future of the lab industry. From Savannah and Josh’s fast-moving digital removable workflows at GPS Digital RPD, to Darin McCue’s blunt reminder that labs need strong leadership—not just great technicians and how Saleslift Consulting can help—and finally Vicki and Carrie’s push to empower smaller labs through smarter partnerships and buying power with Savvy Lab Solutions, every discussion points to the same truth: adapting isn’t optional.
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417: Lab Day Chicago 2026 Part 3 with Frederic Rapp, Casey Baldwin, & Darin Lockaby
March 23rd, 2026 | 1 hr 12 mins
3shape, 510k, abs, abutments, aesthetics, ai, ai assistant, ai in dentistry, alerts, analytics, api, australia, automation, automation tools, ballroom, barb, blanks, bob cohen, business development, calibration, cam software, canada, case tracking, casey baldwin, ceramart, chairside, characterization, collaboration, communication, consolidation, cost of acquisition, craftsmanship, cross-selling, crown ceram, custom abutments, customer behavior, customer retention, customer service, darren lockerby, dashboards, data, database, dental, dental community, dental lab, dental technician, dental wings, des, digital dentistry, digital dentures, digital workflow, dry milling, education, efficiency, elvis, emax, engineering, entrepreneurship, europe labs, exocad, fda compliance, field work, fixed, follow-up, frédéric rapp, future tech, global industry, greatlab, hyperdent, icortica, implant workflow, implants, in-house production, industry trends, innovation, insights, integration, intraoral scanner, ios, ivoclar, ivotion, lab day energy, lab efficiency, lab growth, lab life, lab management system, labday, laboratory, leadership, live podcast, lms, magic touch, manufacturing, margins, materials, mechanical engineering, milling, networking, notes, notifications, oem, onboarding, open implants, opportunity tracking, outsourcing, partnership, plug and play, pm7, pnp, price pressure, private equity, productivity, profitability, programill 7, quality control, rapid prototyping, real-time data, relationships, removable, reporting, reps, revenue growth, rob nazel, sales strategy, scalability, scaling, scheduling, software, stock abutments, tasks, team building, technician, technology, tie bases, training, turnaround time, upselling, us labs, validation, voice input, voices from the bench, wet milling, workflow, workflow control, zirconia
Live from the Ivoclar Ballroom at Lab Day 2026, Elvis and Barb talk with Frederic Rapp about his journey from a small family lab to scaling a 150-person operation and now helping labs unlock their data with icortica. Then Casey Baldwin (Ivoclar) and Darin Lockaby (DESS) join to break down their new plug-and-play workflow for milling FDA-compliant abutments in-house—giving labs more control and better margins.
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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412: Matthew Douglas: The Fastest Hands in Texas and the story of the DLAT show
February 16th, 2026 | 1 hr 9 mins
affordable dentures, all-on-4, ambidextrous technician, analog workflows, barksdale dental lab, business systems, crown and bridge, dental, dental lab management, dental laboratory association of texas, dental meetings, denture setup, dentures, digital dentistry, dlat, full-arch, full-service lab, high-volume production, implant dentistry, industry networking, lab efficiency, lab growth, lab leadership, lab ownership, laboratory, live ce, outsourcing, regional manager, removables, state association, technician, technician training, voices from the bench, zirconia
Matthew Douglas shares his journey from a career-ending baseball injury to becoming a powerhouse denture technician, lab owner, and industry leader. From high-volume production at Affordable Dentures to pioneering All-on-4 workflows and revitalizing the Dental Laboratory Association of Texas, Matt’s story is all about speed, systems, and servant leadership. It’s a conversation about hustle, innovation, and building something bigger than yourself in the dental lab industry.
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346: Easing the Pain of Case Entry with Randy Berry & Jessica Wallen
November 11th, 2024 | 1 hr 2 mins
72 hours, call, code books, communication, dental, departments, enty, hold, ios, laboratory, metal printers, outsourcing, partials, phone, photos, podcast, printing, production software, remote, shades, sick days, technical, technician, ups, voices from the bench, waiting
This week we talk to Randy Berry and Jessica Wallen who have taken on the task of doing remote case entry and invoicing for labs. With their company Certaineed Consulting, they can log in the incoming work while you concentrate on doing the incoming work.
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302: From Bait Shop to Metal Printing with Josh Williams
January 8th, 2024 | 1 hr 8 mins
anneal, bait shop, burn out, chrome cobalt, corporate, dental, digital, electropolishing, gps, hand wax, laboratory, maintenance, micron, model room, mowing, ndx, octan, outsourcing, partials, podcast, print, printed resin, repairs, supports, team solutions, technician, titanium, voices from the bench, warping
This week we talk to an analog framework technician turned metal printing expert from GPS Digital RPD. Josh explains the process of getting into metal printing, some of the issues they have had, and what it took to perfect such new technology.
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265: More From the Ivoclar Ballroom at Lab Day Chicago with Tobias Specht, Eiron Simmons, Olivia Davis, Crystal Heung, Christina Heaslip, Dora Rodrigues
April 24th, 2023 | 1 hr 4 mins
blue block, boothless, church, conversions, dental, diastemas, digital dentures, disruption, emax, family, first time, laboratory, liechtenstein, lips, masquerade party, mill, outsourcing, p7, passion, podcast, pool party, portugal, press, product manager, public speaking, removables, technician, voices from the bench
We are back in the Ivoclar Ballroom at LMT Lab Day Chicago 2023 with 4 more conversations! We talk to Tobias Specht from Ivoclar, Eiron Simmons and Olivia Davis from Oaks Dental Design, Crystal Heung from Sunmc Dental Lab in China, and Christina Heaslip from Digital Dental Laboratory and Dora Rodrigues from ID Dental Lab.
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250: From In Office to In Lab with Tra' Chambers
January 9th, 2023 | 1 hr 5 mins
blue cam, business, cerec doctor, dental, dental assistant, hammer, insurance payments, ivoclar, laboratory, labstar, lmt lab day chicago, omnicam, outsourcing, podcast, primescan, same day, seminars, sintering oven, technician, vision 21, voices from the bench, zirconia
Celebrating our 250th episode with a great conversation with Tra' Chambers from Express Dental Laboratory. Tra' talks about learning the clinical side of office management before owning a digital leading lab.