Displaying items 1-10 of 17 in total of Voices from The Bench with the tag "sales".
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437: Phillip Gold: The Gold Standard of Dental Technology
August 10th, 2026 | 1 hr 4 mins
3d printing, account management, account retention, ai education, ai for dental technicians, ai in dentistry, ai learning, analog dental laboratory, analog dentistry, artificial intelligence, barb, barb and elvis, behind the scenes dental lab, business development, business growth, business relationships, business succession, business transition, by design, by design dental studio, cal lab, career development, career longevity, casting, cdt, cdt certification, cdt exam, cdt exam preparation, ceramic technician, ceramics, ceramics cdt, certification advocacy, certification preparation, certified dental technician, chatgpt, client relationships, client retention, clinical excellence, color science, continuing education, corporate dental laboratory, corporate dentistry, crown and bridge, crown and bridge cdt, crown and bridge technician, customer relationships, customer service, customer service philosophy, decades in dentistry, decades in the dental lab, dental ai, dental anatomy, dental 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This week we sit down with Philip Gold to hear the incredible story of growing up in a dental laboratory, taking over his family’s lab, and building a career centered around relationships, education, and giving back to the industry. Philip shares stories from his journey, the evolution of dental technology, and what drove him to earn an impressive six CDT certifications—including digital. It’s a great conversation about family, legacy, leadership, and the people who make this industry so special.
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429: exocad Insights 2026 Part 3: Andreea Bordea, Denisse Ramos, & Daniela Torres
June 15th, 2026 | 1 hr 9 mins
3d printing, acrylic, additive manufacturing, advanced materials, aesthetic dentistry, all-on-x, analog dentistry, analog skills, andreea bordea, artistic dentistry, bridges, cad designer, cad/cam, career growth, ceramco, ceramics, ceramics technician, ceramist, chairside, chile, clinical workflow, clinician communication, collaboration, composite, continuing education, cosmetic dentistry, creativity, crowns, customer service, danny designer, denisse ramos, dental artistry, dental business, dental community, dental culture, dental education, dental entrepreneur, dental events, dental influencer, dental innovation, dental lab, dental laboratory, dental lectures, dental materials, dental podcast, dental scanner, dental tech community, dental technician, dental technology, denture teeth, dentures, design services, design technician, digital dentistry, digital design, digital future, digital lab, digital smile design, digital transformation, digital workflow, e.max, education, education journey, entrepreneurship, esthetics, exocad, exocad hero, exocad hub, exocad insights, exocad training, female technicians, full arch, furnaces, future of dentistry, global dentistry, implants, influencer, innovation, inspiration, instagram, international dentistry, ivoclar, kol, lab communication, lab day, lab efficiency, lab life, lab owner, ladies of the mill, layering, leadership, mallorca, mallorca 2026, manufacturing, maryland bridge, mentorship, milling, milling center, milling workflows, mod institute, modern dentistry, nadl, networking, new stetic usa, outsourcing, passion, patient care, porcelain, prosthetics, remote design, removables, restorative dentistry, romania, sales, scanning, shade matching, smile design, social media, spain, staining, startup lab, subtractive manufacturing, teamwork, technician life, technology, translucency, treatment planning, veneers, voices from the bench, waxing, women in dentistry, workflow, workflow integration, workflow optimization, workflow solutions, youtube learning, zirconia, zirconia shading
At exocad Insights, Elvis and Barb sit down with Andreea Bordea, Denisse Ramos, and Daniela Torres to talk about digital dentistry, social media, exocad, zirconia, 3D printing, and building careers around the world. From Spain to Florida to Chile, each conversation shows how passion and technology are transforming the dental lab industry.
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418: Lab Day Chicago 2026 Part 4 with Josh Williams, Savannah Elkins, Darin McCue, Vicki Thomas, and Carrie Ling
March 30th, 2026 | 1 hr 16 mins
3d printing, access, additive, burnout, business, buying group, cad, cam, chicago, collaboration, communication, community, competition, consulting, culture, dental, design, digital, durability, efficiency, evolution, flexibles, growth, hiring, industry, innovation, lab day, lab-to-lab, laboratory, leadership, management, materials, mentorship, outsourcing, ownership, partnerships, pricing, production, removable, rpd, sales, savvy, scalability, small labs, strategy, technician, technology, training, vendors, voices from the bench, workflows
Live from LMT Lab Day Chicago, Elvis and Barb capture three conversations that highlight the future of the lab industry. From Savannah and Josh’s fast-moving digital removable workflows at GPS Digital RPD, to Darin McCue’s blunt reminder that labs need strong leadership—not just great technicians and how Saleslift Consulting can help—and finally Vicki and Carrie’s push to empower smaller labs through smarter partnerships and buying power with Savvy Lab Solutions, every discussion points to the same truth: adapting isn’t optional.
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413: Jay Collins: The Art of Aggressive Calming Sales for a Dental Lab
February 23rd, 2026 | 1 hr 11 mins
1099, 2008 crash, abundance mindset, accountability, acquisitions, aggressive calm, branding, china, cold calling, commission, consistency, construction, crown and bridge, customer service, deal fatigue, decision maker, dental, dental lab, door-to-door, entrepreneurship, family business, firing clients, front desk, gatekeeper, growth, implants, irish catholic, laboratory, leadership, legacy, margins, mergers, mindset, multi-location, office dynamics, outsourcing, persistence, philadelphia, pricing, private equity, prospecting, prosthodontics, psychology, quality, recession, relationship building, removable, retention, sales, sandler system, solution selling, steamfitters, technician, thedentalab.net, turnaround time, voices from the bench
Jay Collins shares his journey from a split Philadelphia family of steamfitters and dental technicians to becoming the bold, growth-driven leader behind thedentalab.net. After the 2008 crash forced him out of construction, he dove into dental lab sales with relentless cold-calling, developing his “aggressively calm” approach that challenges traditional lab-owner mindsets. This episode is a fast-paced, hilarious deep dive into sales psychology, growth through mergers, and why labs must treat sales as seriously as production if they want to survive and scale.
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Episode 395: Lori Margiotta Wants You to Follow the Numbers to Find the Growth
October 20th, 2025 | 1 hr 1 min
care credit, case acceptance, ental, front desk, gatekeeper, growth, identify, laboratory, math, patients, recall, receptionist, relationships, sales, solutions, staff, systems, technician, treatment, trust, unbooked, vision 21, voices from the bench
Elvis and Barb chat with Lori Margiotta from Bookkeeper for Dentists about bridging the gap between dental labs and offices through smarter business tracking. Lori shares how understanding simple numbers like lab expenses and case acceptance can help both labs and dentists grow together.
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391: Amy Helayel & Todd Hydock: Viva Las Locators with Zest
September 22nd, 2025 | 1 hr 7 mins
abutments, ce credits, cement, clinical help, communicate, conversions, cross train, david bowie, dental, education, expert, fixed, foot tattoo, housings, inserts, john madden, laboratory, las vegas, locator, milled, october 11, online, oring, sales, speaking, surgical, teaching, technician, van, voices from the bench
This week we talk to two past lab technicians that work for Zest Dental Solutions, Amy Helayel & Todd Hydock. They talk about the angled abutments, Locator Fixed, and the Technician Master's Program.
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369: Cal-Lab 2025 Part 2 with Liam Johns, Tom Wiand, Scott Lowrey, and Matt Cushing
April 21st, 2025 | 1 hr 8 mins
acquisitions, aox, arizona, bego, cut, delivery driver, dental, dentures, digital partials, european league, father, finisher, fires, football, framework, full arch, hiring, ivobase, laboratory, lucitone, manager, milled dentures, nfl, phone, photogrammetry, printed flexible, processor, prosthodontist, public speaking, sales, smart denture conversion, steelers, technical support, technician, voices from the bench
We are back with a packed episode from the 2025 Cal-Lab Association Meeting. First up is Liam Johns from Derby Dental Laboratory, Tom Wiand & Scott Lowrey from Wiand Dental Lab, and Matt Cushing from First Choice Dental Lab.
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366: Cal-Lab 2025 with Danny Yao & Dr. Russell Crockett about the OptiSplint
March 31st, 2025 | 1 hr 9 mins
3shape, accurate, alan banks, arizona, bring to market, caps, certified, dental, dentures, endo, exocad, fda, full arch masters, grammatry, implants, ios, laboratory, manufacturing, medical devices, outside, patent, photogrammetry, private label, prototype, roe dental lab, sales, sirona world, stackable, straumann, surgical guides, technician, tolerances, trial, ucla, university, verification jig, voices from the bench, waste
Coming to you from Germany with a recording we did at the Cal-Lab Association meeting in Chicago back in February. We are joined by Danny Yao & Dr. Russell Crockett. the creators of the OptiSplint scan jig, and they talk all about their workflow.
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358: Ryan McEachern Covers It All, From A to Zubler
February 3rd, 2025 | 58 mins 54 secs
3shape, bruxzir, cad/cam, ceramic, dental, development, exocad, faster, full arch, germany, glidewell, heating, hyperdent, laboratory, manufacturing, medit, milling machines, ovens, podcast, redon, research, sales, service, sintering, suction, technical support, technician, testing, voices from the bench
This week we talk to Ryan McEachern, who does sales, service, and support for all the things at Zubler USA. Ryan talks growing up with a technician father, getting into R&D at a LARGE lab, and some of the amazing equipment and materials that sets Zubler apart.
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Episode 350: DESS-cribing a Better Workflow with Jimmy Stegall & Saro Hatzakortzian
December 9th, 2024 | 1 hr 5 mins
analogs, blanks, clear aligners, dental, dentsply, fda, gold coating, laboratory, loc, milling, molar city, mua, nadl, plug and play, podcast, production, sales, scan post, scanning, screw, software, spain, teach, technician, validated, voices from the bench
Two giants in our industry talk all about the parts, pieces, and workflow for the DESS Dental Solution. Jimmy Stegall from Here To Serve Dental and Saro Hatzakortzian from Alien Milling Technologies discuss why they choose DESS when picking implant components.